Évaluations des clients Lightning Auto Detail

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Lightning Auto Detail

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Angela G. le

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The vehicle waa in empty qhen picked up. We went a fwq miles to storage location and filled truck with furniture. At that time, we realized the tiew was flat and split . The truck was obviously not checked out when returned by previos customer. We called roas aide assistance. It took almost three hours to get it up and running. . I has to pay my labor Sunday overtime for the three hours lost...way more than the uhaul total rental cost. Called customer Service three times for help with compensation, just to be put on hold, transferred to wrkng department, etc. A customer service circus. To date, I've been charged full rental rate with no call back or compensation.

Lafrance B. le

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The atmosphere was not inviting. No one was positioned at the counter to help customers. Most, if not all, employees were washing vehicles. The individual that assisted me stated to throw away my documents. I recommend more signage, parking for Uhaul customers, customer service training, and diversity and inclusion training to reduce unconscious bias.

Ella G. le

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Don't ever rent from Lightning Car wash/Uhaul. Terrible service, unprofessional, and unreliable..Overall, AWFUL EXPERIENCE. I won't be using Uhaul again

Tanika E. le

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Le client n'a pas laissé de commentaire.

Danny D. le

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Service rep would not help me pick up trailer to set up onto the trailer hitch. He told me the area of the trailer and left me to deal with hook up. Apparently the representative was more concerned about the car washing business on location than the uhaul business. Thanks for the sore back !!

Suzanna L. le

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Quoted one price for daily rental of truck but charged more. Over charged us on our number of rental days when asked to be explained our bill was told to call the corporate office for info. Did not ever receive a paper copy of our contract was said it would be sent to our email address this never happened.

Timothy W. le

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Le client n'a pas laissé de commentaire.

Glenn Z. le

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Le client n'a pas laissé de commentaire.

dustin m. le

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Le client n'a pas laissé de commentaire.

VANICE S. le

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Le client n'a pas laissé de commentaire.

Suzanne S. le

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Le client n'a pas laissé de commentaire.

jake t. le

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Le client n'a pas laissé de commentaire.

Samuel V. le

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Le client n'a pas laissé de commentaire.

James B. le

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I would never in my life rent another U-Haul from that location as long as I live I hurt my back trying to hook that trailer and the guy there would not help me I'm not all that big of a fella but he was he look like he played football for some NFL league but yet he was sitting on his ass inside that place not doing one thing but he would not help me told me it was not heavy the Dual tandem trailer is very heavy I had to go race after I did that with a hurt back it was not fun

Elissia D. le

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Great service

Shannon Z. le

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We left more gas than we had when we picked up but they still charged .40 per over mileage which was only 14 miles and charged my card without telling me.Also the back of the truck was nasty not swept out we put brand new furniture had to ask for plastic to put down. Then at the drop off point the person answering phone was very rude.....

guy m. le

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Shady business.

Donna C. le

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Very pleased

Tonya W. le

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Le client n'a pas laissé de commentaire.

James J. le

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I had to hook up the trailer myself. I had to call the owner of the location to pick up and had to wait for him. I didn't receive the traditional U-Haul paperwork (rental agreement, etc.) so I had no documentation when in possession of the trailer. Also, the confirmation e-mail did not give the address of the location, just the name of the location. Only location my GPS gave was one of the two locations and that one did not have U-Haul. I had to call U-Haul and get the address of the proper location. Please, please put the address of the location on the confirmation e-mail. It would have saved time and fuel. Previous U-Haul experiences were excellent. This was by far the worst U-Haul rental experience I've had, starting with the lack of the address on the confirmation e-mail.

Kayla J. le

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Le client n'a pas laissé de commentaire.

Scott A. le

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I rented the U-haul on 8 January. I loaded the U-haul and drove straight through to Georgia. I turned in the U-haul on 9 January In Warner Robins GA. I did not receive a receipt or anything from Uhaul until the 15th of January. The man who checked me in said I would be receiving an email shortly that day (9 January) and I never received anything. Also, the just told me where to put the trailer. He did not offer to help unhook or place the trailer. He also did not check for any damages or cleanliness upon turn in.This is not the way to do business.

Maurice W. le

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Le client n'a pas laissé de commentaire.

Ed P. le

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Le client n'a pas laissé de commentaire.

stacey l. le

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Le client n'a pas laissé de commentaire.

Tara W. le

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Le client n'a pas laissé de commentaire.

Jillldavid M. le

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Le client n'a pas laissé de commentaire.

Jillldavid M. le

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Le client n'a pas laissé de commentaire.

Francina J. le

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I was upset about the fact that I had to put gas in the truck time I got it. This was very frustrating. Then I wasn’t compensated for the extra gas I put in it . I had to make sure I was gonna make it to my destination.

christopher r. le

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As far as this location is concerned, I would use them over and over! Before I went to this location I stopped at one about 5 miles south of there and the atmosphere was totally different! Long story short the service was excellent here with Mr Lightning

Waylon H. le

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Le client n'a pas laissé de commentaire.

tom g. le

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Le client n'a pas laissé de commentaire.

tom g. le

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Le client n'a pas laissé de commentaire.

james w. le

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Le client n'a pas laissé de commentaire.

virginia b. le

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Driveway entrance hard to get to if going north bound on Houston Lake Rd. Also, not good places to park your vehicle - - whole area was muddly - - had to even walk on muddy ground from vehicle to the office bldg.

jake t. le

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Le client n'a pas laissé de commentaire.

jeffery w. le

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Le client n'a pas laissé de commentaire.

nathaniel h. le

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Le client n'a pas laissé de commentaire.

kermit w. le

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I need a receipt as soon as possible.

Russell M. le

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Very professional staff focused on customer service!

nathaniel h. le

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Le client n'a pas laissé de commentaire.

Andrew S. le

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Le client n'a pas laissé de commentaire.

adam h. le

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Le client n'a pas laissé de commentaire.

MATTIE W. le

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When dropping off the truck there was no personal at the location. I didn't really know what to do. Just left truck there and called Uhaul.

Glenn M. le

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Le client n'a pas laissé de commentaire.

Robbie M. le

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Le client n'a pas laissé de commentaire.

richard w. le

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Le client n'a pas laissé de commentaire.

tom g. le

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Le client n'a pas laissé de commentaire.

Ronshonda L. le

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Make sure all of the equipment is at one pick up spot and make sure that everything in the truck works.

tom g. le

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Le client n'a pas laissé de commentaire.

Nia B. le

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Customer service was terrible. Was told to just drop the trailer and wasn’t acknowledged.

Ellen M. le

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Le client n'a pas laissé de commentaire.

William V. le

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All they wanted was the key - didn’t do a walk around or check anything on truck.

Patricia S. le

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Le client n'a pas laissé de commentaire.

Lisa D. le

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Have someone available to handle the pick up at the designated time.

DEAN J. le

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Le client n'a pas laissé de commentaire.

Janet R. le

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Vehicle hadnwat3r in driver doo4, comment was, “well, it rained.” The oil light came on and owner said it was OK to drive cross country with the oil light per his regional manager. I complained further and they said they would send another truck, really, after it was half loaded!! They sent the maintenance person who was great, he said ALL fluids were loaded, truck had not even been looked at!

Cindy G. le

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Le client n'a pas laissé de commentaire.

Patricia R. le

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Pickup location was great. Dropping it off in Florida was dealing with a bunch of idiots

Jacob M. le

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Le client n'a pas laissé de commentaire.

Gerald A. le

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Have order ready when time of pickup

Phil C. le

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The employee was not very knowledgeable of the website!

Trudy M. le

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Le client n'a pas laissé de commentaire.

Alan M. le

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Le client n'a pas laissé de commentaire.

Andrew P. le

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Very unprofessional, practically just gave me the key and no other information. Did not inspect the truck with me when I picked it up or dropped it off.

Ashley D. le

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Le client n'a pas laissé de commentaire.

Ebony H. le

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Le client n'a pas laissé de commentaire.

hernandez s. le

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I rented a 15 foot Uhaul the day of rental the guy cashed me out and said he was sending a receipt to my email and that it may take a little while to go through this was at about 10am.... Hours later it still hadn't come through... So I knew they closed at 7pm and that I would be done with the Uhaul before 7 so I told myself I’ll just get the receipt situation situated upon returning it. So I get to the gas st across the street from the Uhaul at about 6:30 I fill up the tank and head across the street the time is 6:40 lo and behold they’re close. So I drop the keys in the drop box their hours say they open up at 8am. I show up the next day at 7:45 am the worker didn’t show up until 9am the next day. So he remembered me from the previous day he said how can I help you I said I need a receipt. He begin to say I sent it to you I said I didn’t receive it can you print me out one he says no you’ll have to call customer service to get a receipt... So I proceeded to say you haven’t even finalized anything with the miles and gas this doesn’t make sense. So he says oh yea that’s probably why you didn’t get a receipt. So he goes through the final process still no receipt... And I needed this receipt so that I can be reimbursed by the military and also just generally because I did business with you so you should be able to provide me with a receipt. He tells me I need to call customer service to get a receipt. After being on hold 2 hours with customer service I finally get a receipt... And then this guy has the nerve to lie on the account summary and says I didn’t fill the tank up so their was a $8 fee for gas... This place is straight trash I will never be doing business there again.

Rocky R. le

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I rented a truck for four hours and returned it within 3 hours. My credit card was charged for 4 days and 4 hours. Nobody from customer service will return my messages. This was fraudulent business practice. I need my charges corrected.

Bruce D. le

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Le client n'a pas laissé de commentaire.

Mark C. le

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Le client n'a pas laissé de commentaire.

Carol W. le

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Le client n'a pas laissé de commentaire.

Jeffery J. le

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Le client n'a pas laissé de commentaire.

Shaun B. le

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Le client n'a pas laissé de commentaire.

. le

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Le client n'a pas laissé de commentaire.

Terry K. le

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Le client n'a pas laissé de commentaire.

Linda H. le

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The only thing I would recommend is that Lightening give his customers his direct phone number, since they are renting from his establishment. I have found that by calling the 800 number, I was told to contact the establishment that rented the truck to me to answer any questions I mugh this have, other than that, I had an excellent experience...thank you, Lightening! ??????

Patricia J. le

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Le client n'a pas laissé de commentaire.

Ted C. le

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Le client n'a pas laissé de commentaire.

Darwin P. le

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na

donald w. le

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U-haul personnel were not on site to drop off the equipment. I had to call back to make sure they received the equipment as directed.

Velma R. le

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Le client n'a pas laissé de commentaire.

JOHN I. le

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Had to wait 30 minutes while attendant finished detailing a car. After I got home, I opened truck and it had not been cleaned out, several drink bottles and 12 blankets wadded up on floor.

JOHN C. le

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Very efficient

Anthony B. le

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Le client n'a pas laissé de commentaire.

Sedrick S. le

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Le client n'a pas laissé de commentaire.

Faye H. le

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I had to wait 30 minutes for the U-Haul manager to arrive on site, he wasn't on site at 2 pm when I returned truck, left key without a check on the truck, never use this location again.

Lee h. le

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Le client n'a pas laissé de commentaire.

Deidra S. le

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Very professional and accommodating

adriana r. le

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Le client n'a pas laissé de commentaire.

TEAWON L. le

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Le client n'a pas laissé de commentaire.

Matthew H. le

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Truck was FILTHY, had to clean out the trash before we could load it. You'd think a detail shop could clean out a truck! This was not our selected pickup location either- we ended up paying an extra 10$ in mileage going to this location. Their system was incredibly slow and made checkout difficult. I never received a printout of my contract, didn't do an inspection with the agent, just handed the keys over and sent me on my way! Oh and we never received a call, text, or email about our pickup location being changed!!! Nothing! Didn't find that out til we went to get the truck.

Mohammad M. le

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Le client n'a pas laissé de commentaire.

Jordan S. le

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Le client n'a pas laissé de commentaire.

David B. le

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Le client n'a pas laissé de commentaire.

David B. le

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Le client n'a pas laissé de commentaire.

adam g. le

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Le client n'a pas laissé de commentaire.

Laura G. le

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n/a (dropped off before the place opened)