Again, it's what to do to improve for ALL customers. Upon return, the only chargeback from the personnel was to credit 189 extra miles. Interesting as 77970 + 189 is 78159 => 19 miles short of the 78178 miles I left with. In discussing with the personnel and getting a little attitude from him - I let him know that I also work in the rental vehicle field, and it's on us to verify the cars miles and full tank going out. After listening to another speech, I left him politely know that the customer is always right. In the end there was no credit for the additional 4 gallons of gas to return the truck with 1/4 tank, (I should have left it at 1/8 since that is what I started with). That was 1 week ago, and still no credit for the gas or the extra miles purchased and not used. We actually used 90 miles (78268 - 78178) - 1 over the 89 allowed.
Randall J
Customer Reviews for Limelight Properties LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The location wasn't the problem, I have done business with them on many occasions before. My problem came in the form of very server access via the corporate end that resulted in an excessive wait time. The counter staff had to go to the old paper trail route because your servers aren't enough to process on a Friday morning. I had to wait over a half an hour just to get to the counter. The real issue was that I was second in line out of three different renters. The second issue I had was with the right side mirror being loose enough to walk every time you started down the road. I have a CDL, so I am very used to positioning to back up, but very few of your renters are. You open them, as well as yourself, just by having that mirror loose enough to turn out of the drivers view of the back of the truck. Manual mirrors and roll down crank windows show that poor purchasing and managerial decisions are more of a problem than the front line business locations!
Steveb OThe gentleman who works the counter is very good at his job, friendly and outgoing.
John GI rent regularly so I tease the agent saying I deserve frequent flyer miles. She's friendly and does a great job. It's easy and reasonably priced.
David WYou had great communication and timely delivery. I am currently fighting with American Van Lines to get my property and they are pathetic. We will use Uhaul exclusively for the rest of our move.
Tim MFor me the only issue I had was, when I picked up my rental they were all parked way to close to each other. I could barely get in my rental, which then made getting it out took some time.
Heather FEverything thing was great! The young lady was very helpful.
Darrell KStacy went above and beyond to help me out with this rental. I highly recommend this location.
Coral VMust be a mom and pop operation but I’ve been three times and service really hasn’t changed but that being said hope them the best
Tristan Cdid not help disconnect trailer or inspect trailer. guess it doesn’t matter.
Peter SFriendly staff. I had to rent on a very difficult weather day with snow and cold temps but the truck was ready and this location’s staff was fantastic.
CHRISTOPHER CGreat services
Carl STop quality customer service. Went above and beyond to make my experience superior and save me time. Je les recommande fortement.
Matthew FThe people that work at this location are great!
Tammy QWe dropped our rental off after hours and used the key drop. Made it easy!!!
Allen PConcerned about mileage from the beginning, asked more a little more and he laughed and said "it's only a dollar a mile." Not happy about that.
Bradley CVery friendly staff, quick paperwork and convenient drop-off after hours
Evan AIt was a very quick and easy process to get the truck.
Delisa FS.O.
STEVENSON EVerify the information in every field and don't relyy on autofill.
Mary W2nd time with this company. Both have been excellent! Polite staff.
Tawnya MI was charged for items not in the truck. Staff was unfriendly and not helpful. Now I have to dispute the issue to get charge reversed. Im dissatisfied with the service.
Rick UDisrespectful
Isaac AGas gauge did not reflect the paperwork signed before taking truck and had to go back inside and get paperwork redone before leaving facility. This could've been an added expense had it not been double checked by me before leaving!!
Thomas ONice, friendly staff. Plenty of different types of trailers and trucks.
Russell CWas blind sided by the price wasn't told it would be per day said on the app it was the price for 2 day rental got charged double. Live chat person with the name of Gordon was very rude and cut me off with no reasonable answer I'd never recommend this experience to my worst enemy
Eric OAre the people involved helpful and friendly, absolutely. Were they easy to get ahold of, somewhat. However, I felt very blindsided by their prices and wasn't really told until it was too late. The price to deliver my boxes from the Uhaul location in Dubuque to my home in Dubuque was MORE than it cost to get someone to drive the boxes up from 30 minutes away, fill the boxes (not pack boxes but pack trailer) and return them. The price to drive the boxes across the state was only double the price to drive them across the city... which is ridiculous. If I had known this I would have paid someone with a trailer hitch to drive them across town for me, because that was just a complete scam.
Roy PGreat service and prices!
Dennis MFriendly and helpful staff. All the details were covered before leaving the lot.
Thomas KNA. Everything was great and clean!
Ashley BUse a smart phone i may or may not have, share my location and take a bunch of pictures or pay you $20? Thats bs. If its worth $20 to you its worth $20 to me, so when should i expect my check?
Brian Btruck had 151 000 miles on it and it showed, rattles and lack of power, radio didnt work, a/c worked but didnt blow out of the vents like is is supposed to
John HPepole are good
Randy JThey changed vehicle. They changed pick up time and location without notification
Robert AHad to fight with key ignition just to get it turned over tire pressure service air bag light also on definitely a safety hazard!
Alex SThe woman who helped us was fast and thorough.
Andrea CVery good service, friendly staff who was helpful, no problems at all!
Alexander C