The woman at pick-up met me outside even though she didn't need to and made pick-up flawless. Thanks so much for your help!
MEGAN G
Customer Reviews for Limelight Properties LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very good experience always courtesy friendly and helpful.
BRUCE NMake sure the pad locks work properly. The app is hard to navigate.
Adrian GLimelight Properties LLC was great! Very efficient. Quick, easy and friendl!!! Will definitely use them again if needed.
Ryan SAt least stay open until 7 pm, M-F. Get access to WiFi for people dropping off after hours, some people may not have actual cell phone service in order to upload the photos to the app for return, etc. I had a high cell service range, but due to its location, it still took 20 minutes to get the photos uploaded.
TARA YGreat service. The man helped unhook trailer which I appreciated.
Frankie NClyde was friendly and professional. Looked out for the elderly women whom we purchased this for.
Nancy GGreat communication, quick, and excellent service
Tom ENot easy to find with Google Maps, process took a bit, but personnel was friendly
Tracy MDon't tell someone that they can get a 15' truck then only have a 26' truck to offer them. Poor business model (not the specific location's fault).
tracy wAll good
Charles LFast, friendly service. He was very knowledgeable and helpful.
Deborah Dyellow tow light on dashboard would not turn off
Richard MMade our move so much easier. Thanks
Kenneth WOnly one person working. Took longer than expected for the drop off.
Darin TNo one available.
Lesley SWas able to get refund for things I didn’t use and was pretty easy
Laura BWe dropped off after hours so did not interact with any personnel in Dubuque, Iowa. The questionnaire would not allow me to fill in Not applicable.
David PThe customer has in front of me had issues with U-Haul mileage policy.
Jeremy fNot much to say to improve. But I believe lots would like cruise control.
matt mI was very impressed on how easy this was. Merci
Dawn SWas met with a smile and a nice smooth check-out process. Merci!
Neil RFriendly and helpful. Very efficient. Thanks for a good experience.
Mark KDropped trailer off on a Sunday (after hours). The website provided to file the return did not work properly despite following instructions on turning on geo-location. It kept complaining about not being able to determine my location. Gave up on that and simply dropped contract into mailbox.
Marc BEasy location for drop off, clean area. Not sure about personnel as we dropped of after close on a Saturday afternoon.
Krista VNo comment
David HBien
victor pGreat service
BOB DGive enough miles for the trip.
Darlene SAgain, it's what to do to improve for ALL customers. Upon return, the only chargeback from the personnel was to credit 189 extra miles. Interesting as 77970 + 189 is 78159 => 19 miles short of the 78178 miles I left with. In discussing with the personnel and getting a little attitude from him - I let him know that I also work in the rental vehicle field, and it's on us to verify the cars miles and full tank going out. After listening to another speech, I left him politely know that the customer is always right. In the end there was no credit for the additional 4 gallons of gas to return the truck with 1/4 tank, (I should have left it at 1/8 since that is what I started with). That was 1 week ago, and still no credit for the gas or the extra miles purchased and not used. We actually used 90 miles (78268 - 78178) - 1 over the 89 allowed.
Randall JThe location wasn't the problem, I have done business with them on many occasions before. My problem came in the form of very server access via the corporate end that resulted in an excessive wait time. The counter staff had to go to the old paper trail route because your servers aren't enough to process on a Friday morning. I had to wait over a half an hour just to get to the counter. The real issue was that I was second in line out of three different renters. The second issue I had was with the right side mirror being loose enough to walk every time you started down the road. I have a CDL, so I am very used to positioning to back up, but very few of your renters are. You open them, as well as yourself, just by having that mirror loose enough to turn out of the drivers view of the back of the truck. Manual mirrors and roll down crank windows show that poor purchasing and managerial decisions are more of a problem than the front line business locations!
Steveb OThe gentleman who works the counter is very good at his job, friendly and outgoing.
John GI rent regularly so I tease the agent saying I deserve frequent flyer miles. She's friendly and does a great job. It's easy and reasonably priced.
David WYou had great communication and timely delivery. I am currently fighting with American Van Lines to get my property and they are pathetic. We will use Uhaul exclusively for the rest of our move.
Tim MFor me the only issue I had was, when I picked up my rental they were all parked way to close to each other. I could barely get in my rental, which then made getting it out took some time.
Heather FEverything thing was great! The young lady was very helpful.
Darrell KStacy went above and beyond to help me out with this rental. I highly recommend this location.
Coral VMust be a mom and pop operation but I’ve been three times and service really hasn’t changed but that being said hope them the best
Tristan C