Customer Reviews for Limelight Properties LLC
(Concessionnaire U-Haul dans le voisinage)

202 évaluations

1180 Roosevelt Ext   Dubuque, IA 52001

(563) 583-4699

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 2h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(563) 583-4699

1180 Roosevelt Ext
Dubuque, IA 52001

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 2h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

VICKI J. 
Évaluation :
5

The check in process took way too long for 3 degree weather. Took 45 minutes of messing with it to finally get the key to turn

Chelsie B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jonathan H. 
Évaluation :
4

Woman behind the counter was very nice and helpful. I have no complaints about anything.

Steve S. 
Évaluation :
5

very friendly and professional

William T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnathan O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory A. 
Évaluation :
3

Truck was not clean. The ramp was dirty and therefore hard to slide in and out. Inside the truck were papers and trash. Tank was “quarter full” when I picked it up but when I turned it on it was on E and said “40 miles until empty”, very inconvenient. Staff seemed to be irritated that I was there.

Mariah K. 
Évaluation :
5

Tires were old and didn't perform well in snow.

Mike E. 
Évaluation :
1

This U haul location has provided me the vehicle with low tire pressure and the major reason for providing poor rating is because I was charged for the miles which I haven't driven.

Praveen A. 
Évaluation :
4

The online check-in process lacks something to be desired! For people who has never used this process before its very frustrating especially if it's not telling you

Trishia D. 
Évaluation :
3

Very slow service. Took 45 minutes from time I was set up for until I got the truck.

Susie J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris S. 
Évaluation :
4

Have gas tank topped off and ready.

Cynthia R. 
Évaluation :
5

The gentleman staffing this location was friendly, knowledgeable and efficient, all excellent traits for a customer looking to get in and get out quickly.

Brian T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeremy J. 
Évaluation :
5

Gentleman was experienced helpful friendly All you can ask for. Quick and easy

Bruce N. 
Évaluation :
5

nothing that I can think of. The lady working there was great

Linda M. 
Évaluation :
3

Truck was not maintained, both front tires were out of alignment

Jeffrey H. 
Évaluation :
5

Everything was great!

Alexander C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey G. 
Évaluation :
5

EZ pickup, nice place and management. unit was ready.

Dean P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff C. 
Évaluation :
4

Let me know when to expect my refund

Douglas C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Treva V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LeSha R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

donna S. 
Évaluation :
3

In the past I was able to get veterans discount this has no idea about it or gave a whole spill only corporate office can do it and really didn't seem like he wanted to do the job

Steven K. 
Évaluation :
4

App did not work. Frustrating. Jack was loose and bent. Cabin a little dirty. Staff were friendly and easy to work with.

JOHN W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Hunter B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ken R. 
Évaluation :
2

It took a long time to have my information to be processed. I was also given the wrong keys to the wrong truck and the inside of the truck that I used was dirty plus the side mirror was broken. When calling into customer service, we requested a call back twice and each time we were called back we were hung up on. We sat on hold for several hours trying to talk to someone about return time and other issues.

Charles W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BILLIE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robyn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA W. 
Évaluation :
2

You guys need to update your website about deposit information

Donnell W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Georgia M. 
Évaluation :
4

As you never can catch all things, one became an issue for me. The trailer wiring ( 4 pin connector) was chain abused and had exposed and broken wiring. Enough damage was present that the running lights were unable to be maintained and I had to run a bypass into the wiring. The brakes and turn signals worked, but I never expected to start repairing and taping wire at night.

Steven O. 
Évaluation :
3

The truck had clearly had some adventures before it came to me, but the facility and staff were clean and competent.

Nathaniel A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron S. 
Évaluation :
5

Nothing, the gentleman that was at the location was awesome and extremely helpful

Corey H. 
Évaluation :
3

It would be nice to have vehicle you want at your local rental location. More of a for sure thing - then having to drive 3,5 hrs round trip to pick up a truck. The moving process is already tiring and stressful - and that just adds to it.

Brian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carletta S. 
Évaluation :
1

Moving day happens every year on this day. I booked my uhaul a month in advance and I got a call two days prior that I had to go pick up Dubuque. An hour and a half away. Fine, I was credited for the miles and had to call back and ask for a credit for the gas from Dubuque to CR. I get there at my appointment time and they say my truck won't be available for another 2 hours and they gave me a 10 foot instead of 15 and took $20 off my bill. So that tiny truck was still charging me $150. I have yet to see the $20 come off in my account. I had to be out of the house that evening and the truck didn't fit all of my stuff. It took 2 trips with 3 SUVs from Stanwood to CR because I was staying at a family members for the night. Then I had to pay $50 in gas to fill the tank up. It was NOT WORTH IT. What happened to the people who booked their uhaul last minute? Why did I drive 1,5 hours when it was booked a month in advance? I understand not knowing where your equipment will be but you need to cap the reservations at a certain point. You only have so many trucks. I expect to be fairly compensated. This was an absolute hellish weekend and I had to rent another uhaul to be able to finish moving.

Micaela S. 
Évaluation :
4

Please make your return after hours process easier. I found it difficult to share my location which is required to complete the online return process so that the $20 fee can be avoided.

Latisha M. 
Évaluation :
5

Ours boxes arrived 2-3 days early and was able to pick up and move in before expected!!

Debbie L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel B. 
Évaluation :
5

Very pleasant service all the way thru be glad to come back and rent from them again for sure

Nathan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARI A. 
Évaluation :
4

Really only chose this location because we were forced to by uHaul so unfortunately can't say I would recommend as for us was over and hour way to go there

Paul A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig B. 
Évaluation :
3

This rental is the worst I've ever experienced with U-Haul. I ordered a 10' Truck to pick up in West Dubuque. I was called the night before pickup that U-Haul didn't have a 10' but instead would be upsizing me to a 20' and that I would have to go to North East Dubuque to retrieve the rental. Then I'm only supplied with 1/2 the moving pads I reserved.

Christopher G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew H. 
Évaluation :
5

Great customer service!

Harry G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jamie D. 
Évaluation :
3

Let me know what I ordered was not available before I paid you. I ordered a 2 wheeler and it was confirmed, but i was not informed one was not available until the transaction was complete. It was, oh by the way, we don't have ac2 wheeler.

Sherri B. 
Évaluation :
2

The check engine light was on from start to finish

Aaron O. 
Évaluation :
4

The dude that runs uhaul on Roosevelt extension is awesome. Thanks

Suzanne B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dani B. 
Évaluation :
4

Helpful attendant.

GEORGE D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Abigail H. 
Évaluation :
5

Very easy to drive the 26' box truck. Perfect for a family of four.

Matthew D. 
Évaluation :
5

I was really impressed with how they make you verify mileage cleanliness and gas with pictures before and after. Made me feel more comfortable about not getting screwed on billing

Aaron M. 
Évaluation :
5

Nothing just keep doing what you are doing

David H. 
Évaluation :
2

Tank was only 3/4 full when we got it and we filled it full after driving 11 miles for $40, as we did not was to get docked for it not being full, so we lost more money than expected unfortunately

Callie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis M. 
Évaluation :
1

Truck NOT ready for scheduled puck uo. Had to stop and get gas before we even started our move, Return time was nased on our schedule, NOT when we got on the road. Ordered a dolly, none to be had. Took truck back 1 hour BEFORE scheduled time, office was open. NO ONE at desk to receive it. Left keys on counter. UHaul actually called the next day to see if we were returning the truck! Was in this company's lot for almost 24 hours and the 800 number had NO clue where the truck was. On a lighter note, the ordering with the 800 # was fine, just a TERRIBLE way to run a business from the original and drop off point. Plus, we paid EXTRA for this terrible service from the original puck uo because it was on the weekend. If that company wants to charge us extra, they should be on time and have truck ready.

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark M. 
Évaluation :
5

The gentleman at the check-out desk was exceptionally kind and helpful! No improvements needed.

Sara D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaliyah H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie C. 
Évaluation :
3

The truck was dirty on the outside as well as the inside. Once we started driving we saw that the check engine light was on and the truck was extremely squeaky. We called and they said the light would be fine. The back of the truck had clearly not been swept out before either. Lots of debris was left behind.

Abby D. 
Évaluation :
5

No Need to Improve...Clide &!Staff were Awesome !! Great Help Every Step of Our Journey... Thanks Much. Phil J

philip J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charmaine R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robyn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald C. 
Évaluation :
5

The PERSON working at this location was friendly and helpful. U-Haul, on the other hand, was terrible! I made the reservation online and chose the mobile pickup option. HUGE MISTAKE! Issues with my ID upload, wouldn't accept my wife's phone number, and it was a completely frustrating process. So bad...I gave up. I went in and talked to the PERSON and we cancelled my online reservation and processed a new one. The process was faster than the online option. And the PERSON was the one to let me know what the online issues were, because all I had was "error..." showing and not what the actual issue was via the app. Online and App UI is AWFUL along with the process.

Scott S. 
Évaluation :
5

Overall great experience first time using the truck share 24/7 option and outside of some sketchy Internet service which slowed the process everything else was easy to follow and straight forward. I like that location I've used it a few times and will continue to in the future. Thanks and keep up the good work.

Jason S. 
Évaluation :
4

You could make sure snow is cleared off and makes sure doors open and locks unlock. It was covered in snow and the back cargo door and lock was frozen shut and wouldn't unlock or open. It took me a half hour to thaw it out to be able to open it.

Ryan H. 
Évaluation :
5

Have the snow removed from vehicle prior to pickup so customer doesn't have to spend time doing it.

Chris L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Megan R. 
Évaluation :
3

The manager was very helpful, and friendly.

Randall R. 
Évaluation :
5

This is a GREAT service. Using your dolly to move my vehicle from one place to another was easy. I was going to use my trailer, but a friend told me about U-Haul. The gentleman that helped me want I picked up this dolly was VERY helpful. You saved me a lot of time. Thanks U-HAUL

Dennis S. 
Évaluation :
3

The back of the truck was dirty and the truck was only half full with fuel. A full truck is best when leaving on a long trip so an immediate stop at a gas station isnt necessary. It also felt like a very long check in process for having already done everything online. I was not told a time to drop off only a day and was charged an extra $54 because I was late by 2,5 hours.

Melissa M. 
Non les évaluations ont été soumises pour cet établissement.

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