Le client n'a pas laissé de commentaire.
john S.
Customer Reviews for Lincoln Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Inside the building was very dirty, smelled and was a mess. I had to hook the trailer up myself and had to correct him bc he wanted to hook it up wrong. Had to reference the U-Haul website. Someone needs to pop in and inspect the place. Glad they had the trailer i needed but place is a wreck.
Ryan W.Nothing. The gentleman working there was friendly and helpful. Give the man a raise.
Shaun S.Clean up the hallway and office area. Older man was super helpful and nice. The younger guy should find another job. Overall, it was great to deal with older man, he was so nice and helpful. Not a big fan of doing it online. I like customer service.
Wendy J.He charged me for gas when I filled it PAST what was in it when I got it! He charged me an extra 20 for after hours fee when I returned it a day early!!! I only went 36 miles and got charged 1,19 a mile! Yet he told both the customers a head of me they got 40 miles free and 0,89 after !!! So was I ripped off because I'm a woman and they were men?? I'm behind angry and will tell everyone I know NOT to rent from this guy!!!!!
Kimberly E.Wrong size of truck assigned with none of the rented equipment. Service engine light if wrong truck was wrong and pics for remote pickup did not match actual truck. Had to call and reserve an additional truck (which was the size I initially wanted as he had 5 sitting on the lot). Until refund shows up, it shows I am paying for both plus the utility cart that was not given.
Douglas L.Lloyd was a huge help. Great doing business here!
Michael F.First off the gentleman that checked me in would make comments that were extremely sexist. When walking in there was no direction as to where to go. Once in the office it smelt horrible. What I could only describe as dog piss, mold, and something dying. Once checked in we went to load the trailer and the sexist comments continued. Like wow you young lady really can drive. I was very offended at the thought that a woman couldn't drive a truck and pull a trailer specifically a large one.
Amber J.Lloyd is very helpful. I enjoy doing business at this location.
Michael F.Customer service was exceptional! Thank you Lloyd…always the best!
Michael F.The truck window was covered with bugs and could barely see out. The radio didn't work . The truck smelled. I have used UHAUL a lot and this was the worst experience by far.
Nathan C.Site was a bit sketchy at times. Difficult to navigate on my phone.
Nicholas S.I was sent 30 miles from Springfield to pick up the truck even though I booked in t month in advance. Springfield has multiple locations.
Matthew F.My only complaint was that when I dropped off the uhaul I wanted to be contacted by a representative to make sure I wasn't getting over charges I had 49 something being held by the company and then it said I needed to pay 99 I'm fine if it's 90 something including the money on hold but I'm not paying 150 for 3 days 40 miles especially when I made sure to put extra gas in. I was never contacted and if I was they didn't leave a proper voicemail
Zachary B.Over changes on my mileage for no reason. I'll never us u haul again
Jerry C.Friendly, helpful staff. No issue with service but the building could use a good cleaning.
Phillip D.I had a very excellent experience
MARIA CLARITA C.We called ahead to let him know we were on the way. The associate was very nice, just slow. We had to drive further to pick up our trucks, we were there well over an hour getting checked in, and the office wasn't very clean. The trucks were clean and ready to go. We had reserved trucks to be picked up in Urbana, IL, about 15 minutes from our house, but the closest our trucks were available was Lincoln which is over an hour from our house. This took up extra time from preparing to move. The main things about the trucks would just be to make the mirrors easier to adjust. They were stiff, which is good for holding them in place, but we could never get them adjusted just right for best view of the road.
Tara S.Not a thing, excellent service!
Priscilla H.They went above and beyond to meet us after hours, as we had to drive about 75 minutes. He was super accommodating!
Troy W.Thank God I pray cause I wanted to slap the fuck out of this dumbass
James M.Lloyd was very helpful in helping me out.
Michael F.This was the smoothest rental I've ever had. The gentleman at the Lincoln store was very helpful and knowledgeable. Chatting with him while we did the contract was delightful. I enjoyed doing business there and will do so again. The equipment performed flawlessly. I recommend renting from U-Haul and especially from the gentleman in Lincoln, Illinois!
Jim S.All I can say to Lloyd is THANK YOU! His shop was clean and almost felt like home from the second I walked in. He greeted me, offered snacks and beverages the second my foot entered the door. Got right down to business, and got me out of there in no time. He was honest and told me everything he was doing making sure I was following him and didn't have any questions. The dealer at TC Cab in East Peoria had me beside myself and ready to never use uhaul again. Meeting Lloyd shows me why uhaul grew to be such a huge name. He's definitely the reason I'll be coming back in the near future to rent more equipment. Thank you Lloyd!!
James M.Great experience.
CHRIS H.Proprietor was often confused throughout the transaction and my receipt indicates a Safetrip charge that I did not authorize. Facility is unkempt. Multiple electronic check in procedures including taking phone pictures of the mileage and drivers license and approving each angle picture of the truck are cumbersome on the customer when there is a real person there to take care of the transaction.
Terry B.Cab was a little dirty. Also there was a large scratch on side that did not have a black X. Tried to get the worker to come out and look but he would not. Other than that he was very nice.
TAMERA C.Hiccups always happen when you move and Lloyd makes it easy
Richelle S.Lloyd was amazing! I would definitely rent there again.
Richelle S.The gentleman who I dealt with was very friendly and helpful. Very easy transaction.
MICHAEL F.Very nice, helpful and patient
Monica H.Clean up the area you take customers too. Be nice to customers and courteous as their sales is what keeps you employed.
TISHA A.Nothing. Excellent experience. Lloyd was extremely helpful…made sure everything was in order and I understood everything.
MICHAEL F.I've never taken insurance out but the guy was so adamant that he said he was putting me down for insurance but 1/2 price mileage. The steering was so awful that I almost lost control on the interstate. Every time I would steer towards the right even in town, it was awful. I swear the guy was just waiting for the truck to completely crap out and die.
Susan N.Make sure windshield wipers are good
ALETHA H.Nice man running the place but the office was a mess.
PHYLLIS C.The truck smelled of cigarette smoke, which was extremely unpleasant. Couldn't use the air vents because it blew the smell, had to use windows for fresh air. Truck had low tire warning as well.
AMY O.Well I went to rent uhaul and the older gentleman was on the phone with someone /not a customer. It took me over 30-45 minutes to even get a key and get out the door. Won't be back will go to the other uhaul in Lincoln Illinois
BARBARA K.The man at the Lincoln location was extremely helpful and pleasant.
GREGORY D.Interior was full of grass, left front tire was low according to sensor, I put air in tire but did not have a gauge to check psi, it should have been filled prior to me picking up
Keith D.Pick up from a dude that isn't a sexist jerk. The guy was completely rude to me (a woman) but nice to my boyfriend for no reason at all.
Cynthia M.Good people, very helpful, good neighborhood location, Keep it as is!
SPIRIDON K.This place is basically unmanned and self service, even during business hours.
Scott O.My only issue is with the speed rating on the trailer tires. They are only rated up to 62mph. I know that there is a sign on the trailer saying to not exceed 55mph, but with highways rated at 75mph this creates an unsafe condition with other vehicles whizzing by. Your customers are going to drive 70mph and more, and using 62mph trailer tires is a safety issue.
BRIAN B.Lloyd was great. Knew the business, got us on our way efficiently. Went over and above to ensure we were satisfied customers.
DAVID C.Actually have the extra equipment inside the truck upon pick up, instead of having to get the ok to go to another location to pick up the dolly or come back later to get it. And when arriving at the other location to pick it up, saying they had no clue and had to deal with that
Timoth W.Lloyd went out of his way to help me. I would give this place 10 stars if I could.
JON L.Gentleman running this location was friendly and very helpful.
CHEYANNE M.A little cleaning up
Kevin H.Attendant was rude.
Brittany S.Exceptional service ... Lloyd was very helpful. He was very friendly and professional . I definitely recommend this location..
JAMI B.The guy was great , helped us to understand and showed us what we didn't understand, he was wonderful.
ROBERT G.Easy drop off. Friendly.
TRENT W.Every thing went off perfectly. Truck was so clean and Lloyd was very helpful. I would highly recommend this location!
Mary C.