Customer Reviews for Lithia Food Mart
(U-Haul Neighborhood Dealer)

Évaluation :

2

I was sent to this location as a back up. I showed up a couple minutes for my reservation time and the "boss" was not there to assist me at 8:30. He had to be called by an associate to come by to give me my rental. Then didn't have all the furniture dollys I needed because the inventory was not matching whay he actually had. I was being charged for extra things than what was quoted to me by uhaul. A supervisor had to be called to adjust it. The whole process took 25-30 minutes on top of not being there on time. My recommendation would be to have everything together and make sure your inventory is completely correct before renting out to people. Some people are on a tight schedule and don't have time to waste for someone not to have what they need or show up on time.

Évaluation :

2

I pick this location due to proximity from my home. My son drove the truck home, because I needed to stay in Georgia a few days. Upon arriving he did as I instructed, park truck, inspect and loaded the Dolly in back of the truck, then go in and turn the truck in to the employee. He showed the employee where the truck was located and the the dolly was in the back. The man took the keys and said thank you, to which my son replied aren't you going to inspect the truck and verify the dolly? He then replied no, then my son ask for some type of receipt to show he returned the truck (a day early) to which he was informed that they don't give receipts. Upon asking a few more times was he sure he didn't want to inspect/verify the truck, he said no. So my son left without any proof of vehicle being turned in. At that point and time, I was left liable for anything that happened to the truck/dolly until the next day when checked in at 8:30 AM, because I had no proof that we had turned in the truck. It is a very poor run business that leaves their customers in this position. Will I use u-haul again, I, not sure, but I do know if I do, it won't be from this location.. I would like like to give a shout out to Crystal at the 1-800 Florida Customer Service Center who was polite, understanding and helpful in my predicament. Although the truck didn't checked in as soon as she said, I'm sure it wasn't because her end of things. James Nelson 813-476-4907

Évaluation :

1

Be ready to honor reservations instead of being quick to dismiss customers reservations and needs under "not my problem". Also don't ask customers what they want the truck for, tell them to bring back the truck before the contracted time knowing there's a drop box or inflate milage especially when customers have been courteous, responsible, and timely.

Évaluation :

1

I was charged for an extra two days AFTER the rental was returned. I have proof of the return. The location didn't check the truck back in as returned and I haven't gotten a response as to why from the location. Nor have I received a resolution from U-Haul regarding the situation. Have to call U-Haul customer service for a THIRD time to try and figure out what is going on. Extremely frustrated and angry I am being charged double what it was supposed to be due to others negligence and lack of doing their job appropriately.

Évaluation :

2

When I got to the facility, I was told the truck I reserved was not available. I had to pay additional Money to rent a bigger size truck.

Évaluation :

5

Excellent service. Easy turn in.

Évaluation :

3

It’s a gas station. Service was good

Évaluation :

3

Limited selection, but had what I needed.

Évaluation :

3

Was charged a fuel fee when we put gas into the vehicle leaving it with more than when rented. I will be seeking a refund if those fees asap

Évaluation :

2

When I got there I had to wait the clerk didn’t know I had a reservation the truck had no wraps to hold anything down the dolly was all over the place banging while driving the return was difficult the miles I was charged wasn’t right so it made the charge more I was also charged a 15 fee that I never added to my reservation

Évaluation :

1

The truck was so bad, smelled a cigarette too much. The customer service was so rude. The gas was jus mediums and they charged me for 30 Milles and Just used to 13 Miles (I have the picture before and after)

Évaluation :

5

This location is perfectly situated next to our home and very nice people

Évaluation :

5

Great place!

Évaluation :

2

Rental done over phone, when reserving there was no reference to mile minimum and added price. Quite a shock to learn and pay for later.

Évaluation :

1

They were rude, unprofessional, they talked a lot of “ trash” about how much they hated working with Uhaul, the dolly that I rented was In terrible conditions, nothing else but a terrible experience, they don’t deserve to have you as a business partner, that place is very unprofessional.

Évaluation :

1

This location is rude. I had to stand in a convent store and give my personal information over a phone to a processing person . Anyone standing near me me got my card number and all details restated to it. This should be done in house at the register not over a phone call in a public place. It is not convenient for a convenient store . I should be able to charge and slide my card not announce it .

Évaluation :

1

Ensure that you have employees who care about the safety of your customers. I was driving cross country and was given a truck with a bad battery and headlights that did not work. Unfortunately, I didn't know this until I was 365 miles into my trip with a vehicle that wouldn't start. I've received nothing but the run around when trying to reach the area field manager, John Palmisano. He closed my customer action file because I had not returned the truck. However, my contract allowed me to be in possession of the truck for another day. Besides if you have a customer who is in possession of a piece of equipment that has/had issues, wouldn't you call them back before they have to return it????

Évaluation :

1

The place was wasted he was charged $195 no reason it was crazy crazy I am never come back over there 💩

Évaluation :

3

There is no one in the store that understands the rental process, and that person was not physically available. The store clerk had to call him via phone to guide him through the rental process.

Évaluation :

4

Convenient hours. See above regarding gas

Évaluation :

2

We were told "Park it out there somewhere, but not at the pump, that's $200. I don't need to look at it just park it."

Évaluation :

1

drive from hell...truck had zero suspension...felt like a disney ride for 7 hours..bad brakes...sloppy stering...druck needs an overhaul..

Évaluation :

1

The person at Lithia Food Mart indicated that he had nothing to do with the truck return, just leave the key in the drop off box. I asked if someone was going to inspect the truck to verify that I filled the gas tank and safe return of the vehicle. He again stated he had nothing to do with this process. Unbelievable. I tried to contact John Palmisano but the call got transferred to the main customer service line. Your fees are fair, employees need to be retrained or instructed to work in a different job where customer contact does not exist.

Évaluation :

1

Send them to a reputable professional return location!

Évaluation :

5

Everything was great

Évaluation :

3

Ordered a dolly, upon pickup the store didn't have one. Caused everything to take longer (extra day) hurt back etc etc extra charge $60 for me because I didn't receive the dolly I requested. Not good

Évaluation :

3

Renter was late for my pickup time.

Évaluation :

5

We did order 10 moving blankets and a dolly at this location but when we picked up the truck those items were not available rent. Otherwise service was great, no waiting time to pick up truck.

Évaluation :

1

I waited 2 hours after my requested time for pickup, because service representative was not at pick up location. According the gas station attendant, he left to attend a dental appointment. I waited 2 hours for rep to call me at that location to issue me the vehicle. I returned the vehicle in one day, and was charged for 2 days. I will use or recommend that location again. The worst customer service and professionalism I've ever experienced with uhaul.

Évaluation :

5

Excellent

Évaluation :

3

I didn't get the truck until an hour and a half after my appointment pick up time. The previous renter didn't bring it back on time, while not the stores fault, they could have called and told me that before I showed up not to have a truck available.

Évaluation :

1

My receipt says incorrect return time. I returned it at about 1030am, not 12pm. This was because my drop off location was changed without an email to let me know. So I was late dropping it off.

Évaluation :

5

This location could use better signage.

Évaluation :

1

El truck estaba sucio Apestaba a perro Había una galleta de perro en el suelo Pelo de perro Había 2 manchas de sangre en la puerta del chofer ** TUBE QUE LIMPIAR HABÍA VASURA EN LOS BOLSILLOS DE LAS PUERTAS ** ME COBRARON $ 7 de un Dolly ( que no tenía ) El Señor que me atendió Es un Repunante ( **No sabe tratar a la gente ** ESPERO ME DEVUELVAN LOS $7 dolares

Évaluation :

5

Yes, Brandon location is very nice and helpful people

Évaluation :

3

Rates were not clear.

Évaluation :

1

I told him no insurance, and he charged me $14 for insurance. Then I get the receipt it's $52 but on my bank statement it's $57

Évaluation :

3

The 26ft truck rent had three service lights on, check engine, low radiator fluid, and oil change due and had several damaged areas as well as a leaking roof. It drive and operate as needed to complete the move.

Évaluation :

5

Good service

Évaluation :

3

It would have been good to know that place is also a shell gas station

Évaluation :

5

Bien

Évaluation :

5

Hi my name is Juan and I would like to find out why the U-Haul rentals are giving bee rental without hand trucks, and why can I rent a pickup or a van with my credit card which is the work card Visa.????

Évaluation :

4

East in and out drop box well lit and easy to find! Uhaul always easy as 123

Évaluation :

3

Keep tanks half full.

Évaluation :

1

I have to pick up the truck at 7 o’clock but they give me the truck 8:00 and I lost the people selling my freezer because I’m late

Évaluation :

1

This guy expected me to do his job and check in the truck and park it across the busy highway and jaywalk back because his facility had no room for the uhaul with his gasoline customer traffic. Letring these types of places facilitate uhaul is ruining uhauls reputation.

Évaluation :

1

I took the van with a little rug inside it. I returned the van and kept the rug where it was. I got charged $25 for cleaning the van!!!!

Évaluation :

5

The truck was old had a lot of miles on it. Also there was a lot of play in the steering and made a lot of strange noises as she drove. I notified the pick up location owner and he said he would take care of it and have it replaced. Very nice person very helpful

Évaluation :

5

What I needed was not available at another location but the server in this site was able to help me right away.

Évaluation :

5

Really wonderful, friendly, inviting atmosphere. I would recommend this business to anyone, whether it is for Uhaul or anything else.

Évaluation :

2

when it was time to pick up truck, he was not there.TOOK HIM 1/2HOUR TO GET THERE. No apology nothing. Very rude. added insurance to bill which I did not want.

Évaluation :

2

I did the online pre-registration, when I got to the location the information was not available that was needed to rent the truck so we had to basically start all over again.