Customer Reviews for Little Sisters Truck Wash
(U-Haul Neighborhood Dealer)

148 évaluations

72189 Varner Rd   Thousand Palms, CA 92276
(1 mile East of Bob Hope Dr)

(760) 610-6757

Heures d’ouverture

  • Mon-Sun: 8 am–4 pm

Services dans cet établissement :

Pour nous contacter

(760) 610-6757

72189 Varner Rd
Thousand Palms, CA 92276
(1 mile East of Bob Hope Dr)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sun: 8 am–4 pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Amazing staff.

Denice S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynne O 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James G 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andres M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony M 
Évaluation :
5

You girls were great customer service fast and easy pick up and drop off I would refer to friends thank you

Monica G 
Évaluation :
5

All was good. Girl at front counter was very polite and professional.

Daryl B 
Évaluation :
3

Sweep out the truck box before the next customer rents it. Don't talk so fast and assume that the customer understands what you are telling them. Be more helpful with procedures on phone, etc.

David P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B 
Évaluation :
5

Aucun

Oscar R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hessam M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine L 
Évaluation :
2

Food wrappers under seats, very little gas and notice that tires were low, so our first stop had to be the gas station to inflate tires and get gas, which the Little Sisters team said they did not do.

Lauren D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMLYN B 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kenneth D 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Aubrey E 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marine G 
Évaluation :
1

Better train your employees

luciano r 
Évaluation :
5

very noce

Tammy G 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Laura B 
Évaluation :
1

I returned truck with the same fuel levels and lady didn't even come out to look and then she told Uhaul it was less and they charged me $86 more. I asked her 3 times about a receipt or to verify. She said no. Still waiting to hear from Uhaul management about this Shady place. I dont trust them at all!!!

Renee B 
Évaluation :
4

Very friendly and concerned about the wobbly issue

Stephanie P 
Évaluation :
5

Nice people fast service very pleased

Annette A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean Z 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GEORGE P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark e 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRAYN R 
Évaluation :
3

Charged me for 4 gallons of fuel when I returned the truck with more miles to empty than when I picked it up. Said I could leave after dropping the truck off and charged me after I left. Seemed fishy and I suspect why now.

Ian L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven G 
Évaluation :
1

Update the hours of the location. You have them as closed on the weekends and they're actually open 24/7. Also, I paid for a dolly and blankets and it was never provided to me. The drop off location said they're going to charge me for it. Make sure the truck is clean too. The cab was sticky and there were items that belonged to the last driver, including a bottle of vodka.

DIANA S 
Évaluation :
3

Location was difficult to find

dean b 
Évaluation :
3

Employees need better knowledge.

Klementina N 
Évaluation :
2

We were told it had a quarter tank of gas. It did not it was on empty. Therefore we had to pay for more than we should have upon returning it. Also didn't get the blankets we paid for and our fouls for trusting and didn't realize either item until we were too far away to return.

DAWN C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne B 
Évaluation :
1

My order was canceled, so when I showed up to pick up the truck, they rerouted me to another location who also sent me to a third location… they didn't have the 26ft truck That I ordered…. Nor did they have a 22ft truck… I had to settle for a 15ft which was grossly insufficient.. it also had a mechanical problem with the right front wheel. It shook horribly and I had to return for an additional trailer… mind you, they all had plenty of vehicles on their property's… but all were designated as "local". But we're just sitting there not being used. I'll never use Uhaul again because of the additional moving stress they added to me and my family!!!

David H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott S 
Évaluation :
5

The lady that helped me made everything easy.

Eric C 
Évaluation :
5

Great experience!

JIM M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlet M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicholas J 
Évaluation :
1

They had my reservation incorrect, I waited outside for almost 30 minutes, went to the front office area, and had to get another uhall. Not good. Lowell

Lowell F 
Évaluation :
1

this experience SUCKED! We were told on the phone to go to an address and put our code into the gate and just take our truck, that the check out and check in were all virtual. Well, that was a lie. We were also told the cost to rent would be $93. nope. told the 6 blankets were included in the "93." nope. We went to the address. There was NO SIGNAGE to suggest there was a U Haul rental. There was no gate. We happened to notice a U Haul truck behind Little Sister's Truck Wash. We asked around, and I found the woman running the truck wash office. When i pulled up the UHaul website, as I had been instructed to do on the phone, it required a password. What the heck???? No log on. I called the 800 number the woman gave me and was told the wait would be 40 minutes! The angel called her number, and I was able to complete the agreement on the phone with my CDL, etc. Drop off was somewhat more pleasant, However, the emailed contracts did not arrive in my inbox in a timely manner, so I finally got to read them while waiting to check the truck back in. That's when I read that I had just needlessly put $27 worth of gas in the tank! Shelle was a sweetheart at the Yucaipa drop off, and I honestly don't know what I would have done without the woman running the truck wash. HATE your electronic system!

JOAN D 
Évaluation :
5

Easiest rental I ever had

Jerry C 
Évaluation :
4

Little disorganized.

George R 
Évaluation :
5

Excellent customer service. The lady attendant offered to walk through the entire return process.

Bassam A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA S 
Évaluation :
2

Only 5/8 tank of gas. The truck need major servicing. It was a very rough ride with apparent transmission issues. The cashier at this location was excellent and helped us with your broken after-hours, 12:00 noon廊, phone rental pick-up option. Without her help we would've been stuck!

FRANCINE D 
Évaluation :
4

They were confused when I wanted to drop and tried to send me to another location 5 miles away. After showing the text with the location address they accepted the truck and were very helpful

SCOTT M 
Évaluation :
1

Clean it before giving it out.

Ixtlipaktzin M 
Évaluation :
3

Truck is far from the office and office is confusing to get to as its around the front of the building. Also, the location we booked with a confirmed reservation sent us away as they didn't have our truck. So other location forced extra mileage on the truck

Faruk N 
Évaluation :
5

Great, quick service. Easy to return the truck.

Michael D 
Évaluation :
3

Staff was indifferent.

Paul J 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Byron A 
Évaluation :
3

The inside of the truck bed had sand and debris. I vacuumed it out prior to loading furniture. The transmission dropped into low gear at times and would not kick back out for a period. When it did this it caused a jerking motion, slowing the vehicle down more than necessary.

Dennis R 
Évaluation :
1

I was charged $50 for the dolly which I didn't use. The dolly was not tightened to the truck when I rent it.

Shuolin W 
Évaluation :
3

I did not care for driving around the 18 wheelers, and the office parking was tiny and full. Poor signage for directing u haul customers.

Tim S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Curtis B 
Évaluation :
5

Very helpful and excellent customer service. Small yet did everything they could and even upgraded our ride!!!

Patricia S 
Évaluation :
1

It was closed the two days I went there, even though I was told it was open and the truck was due back on that day and time. Also it was a truck wash with no signs for UHaul! No key drop box and the lady from truck wash was grumpy. I'd give this a MINUS 5 stars if possible. A terrible experience after a cross country move!

JO A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy G 
Évaluation :
3

They need a bigger sign out front. We drove past it several times because nothing about the place said U haul location.

Mel C 
Évaluation :
5

Definitely will recommend very convenient to pick up, the truck was excellent and very clean, excellent miles per gallon, i love it.

Margarita G 
Évaluation :
3

Your review questions are too narrow in scope. Yes, No and Not Applicable are too limiting. I am not sure a "truck wash" can be described as "clean and inviting". I would describe it as adequate.

Mary C 
Évaluation :
4

These people are actually great. Prior to coming here we had a truck reserved at another location, we arrived within the advertising business hours. When we arrived there was no one there to help us, I called the telephone number and the woman answered, she said she was headed to Los Angeles to get away and she could help us. We were stuck without a truck you can only imagine how he felt. Fortunately after being on hold for about 15 minutes through the corporate service, someone was able to help us and direct us to this facility. Again, the information that we were given was not correct but the woman working here was kind and able to help.

Joseph B 
Évaluation :
4

Registered in line but it still took over 30-40 minutes to get truck. Lots of computer problems!!

Edward C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELANIE B 
Évaluation :
2

Final bill is incorrect and UHaul has not remedied the problem even after being in touch withnregional manager, I have been overcharged well over $100. I will takebthis to small claims court and it will cost the corporation more than the money I'm owed. The customer service skills were non-existent and rude. Employees can't do basic math. My final bill wasnt itemized and they couldn't explain the charges. I will give a negative review on Yelp and Google reviews as well. Teriibls experience with Uhaul during a time of great stress - moving an entire household from one end of the state to another.

CORINA L 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Murray P 
Évaluation :
1

Bad experience they over charged me and fixed it then charged the right price so they charged me twice and I have received my money back

landen m 
Évaluation :
3

All good.

Bernie H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN C 
Évaluation :
4

Accept cash for overages and offer a wider selection of sundries for customers to purchase. Also the lack of parking for dropping off trucks and customer parking needs to be addressed.

Steven B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheryl C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marvin P 
Évaluation :
3

It's a very odd location and feels a little unsafe in the back of the facility.

Tiffany B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy D 
Évaluation :
5

The gal was quick and efficient. Answered all my questions.

Eleanor C 
Évaluation :
5

Very professional staff.

Jay M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M 
Évaluation :
4

The woman who checked in my vehicle was professional and thorough even though she was clearly busy and had a lot going on when I arrived to turn in the truck. I really appreciated that! Parking was a problem and could have been a big problem, had I not been able to park behind (what looked like} a company vehicle. Otherwise, a-okay!

joan b 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suheil A 
Évaluation :
3

I don’t think someone should be charge for a whole day when they return a truck five hours late

Vivianna V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNETTE A 
Évaluation :
3

Clean and wash the truck before renting to the next person. The whole truck was covered with bugs and the back of the truck was not cleaned out.

Robert G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary A 
Évaluation :
5

Customer service was awesome! It was my first time driving a Uhaul and the front desk attendant was super helpful and made the whole process easy breezy!

Luisa O 
Évaluation :
5

Big trucks in way but stafff very accommodating and nice

Jane B 
Évaluation :
5

Reserved online and picked it up without any problems. The girl helping us was very polite and helpful.

Rhonda S 
Évaluation :
1

Their office was ok, but the three women at the office couldn't figure out our order, told us to pull around back and someone would be by to help us, they never came. Also, worst of all, someone had gone out along side of one of the vehicles and took a dump! It had been there for awhile and been run over with a truck and stepped in...this was a terrible place to go!

LARRY B 
Évaluation :
5

Interior of truck was not clean and blankets were not folded and just in a pile.

Matt S 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mike s 
Évaluation :
4

Just confusion about the 10 ft truck having a ramp, I was told it did. I have a bad knee so it was hard loading and unloading with my bad knee and no ramp. Other than that everything was great!

KARRIE S 
Évaluation :
5

The employee that helped me was extremely nice and professional. Bonus or pay raise should be discussed if not already

Justin B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ana K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff W 
Non les évaluations ont été soumises pour cet établissement.

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