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Angie E.
Customer Reviews for Local Jan & Vac Supply
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Smooth, great service. Thank you!
luis A.No papers pertaining to my rental, “ our printer is out of paper but you'll get an emailâ€. The fuel level was incorrect. I drove 11 miles and put $20 in and still received an email for an additional $46 for 6 gallons of fuel? 9 gallons to go 11 miles. Incorrect initial or there is a leak in your fuel tank.
paul M.Great staff!
PETER L.The Mom's Attic leaked water and ruined 20 to 30 of my wifes teaching books. We should be re-embursed some of our rental costs.
Alan V.This location is a very busy area for being small and it was physically difficult to navigate the van and the location. I received a call the day before my scheduled move that the 15' van I had reserved was no longer available at that location, and I would have to go to San Diego for the van if I wanted it. This was a very far drive for me and not possible given the move and working, so when I called to ask about a different van they charged me more money for a 10' van than the 15' van. I paid this fee because I was desperate to not have another logistic to worry about, but I feel that it was overpriced because they knew I was desperate. They also doubled the insurance charge that i was paying for coverage. I wasn't able to fit all of my belongings in the 10' van because of Uhaul's last-minute change and now I will have to rent another van and do a second drive. This is totally unfair!
Sarah G.Great rental experience.
TIMOTHY M.Dirty van, previous unphotographed damage, the attendant shooked me down for an extra $28 for gas when returned with the exact same as I left with, wouldn't remove the unneeded Dolly which restricted my loading up another needed pallet. Overall, very unhappy with this experience and as a local contractor I'll spread the word.
Jim S.Awesome
Susanne F.They have the truck on time,no inconvenience and friendly service
Doniceti T.Agent was really on top of the digital check in procedure, was fast, pleasant and painless. same with the return, awesome customer interaction.
Donald D.Great staff!
PETER L.Proactive and polite staff. He knew time was important, so he moved the rental process along efficiently.
carl M.Nelson was spot on…professional and friendly…best U-Haul experience to date. Merci
John Francis K.Sales was a great help
Gary G.keep up the good service.
fanny A.Not helping resolved my gas problem
Kim C.Easiest and friendliest U-Haul I've ever been to
brad R.No need to improve. Very helpful.
lee J.Manager was outstanding. Little more money than I expected for such a short trip.
Rhonda K.He made the process go so easy, fast, efficient, professional. Very pleasant and enjoyable to briefly visit.
JOY S.Pickup and drop off were awesome! Will definitely use again. Merci.
Marvin K.Excellent customer service
Dayna G.They stood true to their word about the rental charge. I think other places I've used haven't. So I appreciated that.
TRACY C.This was the third time I have rented a truck from this location. The equipment has always been in good condition and the staff courteous and efficient.
DOUGLAS C.Terrible customer service. Worker was saying bad things behind other customers backs. Scammed me out of 7 gallons gas. I will be leaving a review on google, yelp and BBA.
BIJAN Z.The truck battery was faulty. We had to jump it to get started in U-Haul yard, after I realized and reported to the manager. I took the truck with 1/8 of tank an brought it back with 1/4 gas and was charged for gas. Although I kept the 26 feet truck running to charge the battery for half an hour. But it never charged the battery and I had to look for jump cable and a find a local car to be able to jump it again. Although the truck had only 1/8 gas, but the chart showed more than 1/4 on the initial check out. I was charged $25 for cleaning after so much Hassel for the battery issue. After I objected to the gas misrepresentation, faulty battery, and the cleaning fee he deleted the gas and cleaning fee. Over all I am not satisfied with the service and unfair tactic to make more money. And not keeping the truck in working condition before renting it. I was not credited for the 1/8 gas that I added. I have a long history of U-Haul rental and never had such an unpleasant experience.
AMIR B.Easy and professional service! The person who attended to me (don't remember his name) was very attentive to my needs.
EUGENE S.Very well run and good location. The whole process was faster than some other locations, but very thorough and professional. All safety checks went off with out any problems. I will be back !
CRAIG E.Glad it was available, thank you.
SOLOMON O.We returned the trailer at night. The location was dark and hard to find.
Grace B.The truck was muddy on both sides, which was a little disappointing. When I returned the truck, the app web page failed and I lost all my pictures and responses. I had to do the whole checkout process twice. But overall, the contactless pick up and drop off was nice.
Randal G.I can't think of anything
KENNETH H.Professional, friendly and extremely helpful! I highly recommend this facility to everyone!
ANNE C.Nothing, the staff is great and very helpful .
RANDOLPH W.This is the only location I will rent my UHauls from Scott and Nelson are the best!!
BEATRICE R.It wasn't dirty but it wasn't really really clean. The inside was OK but the outside could really use a good scrubbing. The windshield wipers need replacing and there was no windshield wiper fluid. Scott, the gentleman that helped me rent it was very knowledgeable and awesome. I would highly recommend getting a U-Haul from this place. Just think maybe you could hire somebody to clean the trucks on the inside and the outside. I am just a really clean person and like stuff perfect
TAMMI P.Great place to rent a truck and buy all kinds of cleaning equipment!
JOHN S.Friendly, quick and professional. Cannot say enough nice things about this location.
ANNE C.This location is the best friendly staff and very efficient great job
STEFAN S.Scott was nice and accomodating. We adjusted the bill, but when I arrived in Colorado, it was still wrong. The truck was just OK, a little worn, 30k miles. The driver's seat sank which made it uncomfortable for the long drive. The dolly was trash except for the tires. It was very difficult to use the ratchets. The fenders had holes worn in on both sides and was beat up. The trailer itself was old and rusty. It NEVER should have been allowed to be used, let alone go out of State. It should be taken out of service. I suppose it was one way to keep nicer equipment in CA. But I as the customer suffered for it.
MICHAEL H.The truck had no gas. Make sure they check for stuff like that. Apparently someone stole gas from the truck causing me to have to immediately get gas once I took it
SEAN S.It was great and I can't think of anything you can improve. Friendly, efficient and knowlegeable staff who seemed to really care and a nice, new truck. What more could we ask for?
ALICE W.The gentleman was friendly, welcoming and efficient with the return. He was one of the first people we encountered in California after our move and he too was outstanding.
JULIE C P.Uhaul key box in the back of the building! I dropped it through the front glass mailbox. OOops
Cathleen B.I had no issues with the person or location at Doheney, what I was not happy with was I received a phone call from someone that confirmed my reservation for pick up at the location by my house in Oceanside, then I received a call from the Doheny location which is 45 minutes away from my house in Capistrano Beach, so I was confused and called back the person I spoke with from the Oceanside location and the RECONFIRMED that my reservation was ready and available at the Oceanside location. So I called Doheny and canceled with them explaining that I didn't know why they had me for pickup as A) they weren't local to me and B) I had confirmed with someone else at my local location of choice. The morning of the pickup I went in to my local location and they DID NOT have a truck for me.they said they could see me in the system, and see that I was slated to pick up there, but they say they never received a call to have the truck ready. So I had to call Doheny and fortunately, they still had the truck and I was able to go there and get it. The people I spoke with in both locations were very helpful and understanding, but whoever called me the day prior to confirm the reservation really screwed me up. I don't know if you guys use a remote confirmation system where people who aren't physically present at the locations call customers to confirm, but whoever I spoke with needs to take the training again, of the Capistrano beach location didn't have my truck that morning I would have been really up a creek as I had people helpings me move and a schedule for departure and arrival at my new residence and that would have all been for nothing if I couldn't have gotten the truck that day.
Wesley S.My car tow was not available to use due to someone cutting the strap but I was given a trailer which was very nice and rode great.
Curt M.Clean the windshield before it's taken as a new rental. Also, guy who took my keys to check the mileage and gas decided to take his sweet time and park the van in a super small spot that took what seemed like was for everyone and I left. Never saw the final breakdown. He should have checked the gas and mileage and come back to me before parking there van as the place was empty and no other patrons were there. I won't use this location again.
KYLE O.Excellent and easy in and out.
STEVEN E.Best business around! I've rented with them 4 times, completely professional and easy to rent from, hassle free service!
DAVID M.Great office help including electronic notifications. We will use these people again soon. Thank you guys, Cassandra
JAMES J.Easy , professional and courteous. Pickup Truck was perfect and exactly what I needed. I will be using them again very soon !
RICHARD M.The phone pick up and drop off was totally cool. Our location was closed on a Sunday.
Charlotte M.The drop off was a complete waste of time. The app does not include this location.
LORRAINE C.Not appropriate customer service. Not agreeable to crediting back excess gas furnished 1/3 more gas fill than received
JOHN L.More vans available
MARTUCCI A.The app would not allow me to take a picture on the option to check the fuel level! I tried many times but no luck. That little failure only works to the advantage of UHaul! I put enough gas into the Truck to bring it back to the level it was before. You charged me $44 for SEVEN gallons. That is immoral!
Omid P.Online return did not work. Required a call to customer service resulting in an unexpected and unnecessary charge. Pretty upset.
MATTHEW D.very good costumer service
RAUDEL G.