Customer Reviews for Lock It Up Massillon LLC
(U-Haul Neighborhood Dealer)

18 évaluations

2851 Business Pl SE   Massillon, OH 44646

(330) 236-1087

Heures

  • Mon–Fri
    De 10 h am à 4 h pm
  • Sat–Sun
    Fermé
Heures d'ouverture spéciales
  • 6/8/2023: 2h00 pm à 4h00 pm
  • 6/14/2023 - 6/16/2023: 10h00 am à 1h00 pm
  • 6/17/2023: Fermé
  • 6/19/2023 - 6/23/2023: 10h00 am à 1h00 pm
  • 6/24/2023: Fermé
  • 7/4/2023: Fermé
  • 9/4/2023: Fermé
  • 11/23/2023 - 11/25/2023: Fermé
  • 12/23/2023 - 12/26/2023: Fermé

Show All Hours

Services dans cet établissement :

Pour nous contacter

(330) 236-1087

2851 Business Pl SE
Massillon, OH 44646

Services dans cet établissement :

Heures

  • Mon–Fri
    De 10 h am à 4 h pm
  • Sat–Sun
    Fermé
Heures d'ouverture spéciales
  • 6/8/2023: 2h00 pm à 4h00 pm
  • 6/14/2023 - 6/16/2023: 10h00 am à 1h00 pm
  • 6/17/2023: Fermé
  • 6/19/2023 - 6/23/2023: 10h00 am à 1h00 pm
  • 6/24/2023: Fermé
  • 7/4/2023: Fermé
  • 9/4/2023: Fermé
  • 11/23/2023 - 11/25/2023: Fermé
  • 12/23/2023 - 12/26/2023: Fermé

Show All Hours

  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregg N. 
Évaluation :
1

I was charged for fuel that I shouldn't have been. I only logged 11 miles and put 1 1/2 gallons of gas in truck before returning. This us ridiculous to be charged over $16 for a fuel charges when I put back in what I used.

Mitchell H. 
Évaluation :
3

The website is not user friendly. It is difficult to use, with tendencies to return to the main page. I eventually had to call your helpline for assistance.

KATHY O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dishon G. 
Évaluation :
5

Karl was very nice! The computer system was having issues and he was able to figure a work around using a different internet server. Kudos to Karl!!!

Charles H. 
Évaluation :
1

We dropped off early and no one was there even though their hours were posted that they were open. Was charged for fuel when we left the same amount in it that was in it when we picked it up!

CAREY S. 
Évaluation :
4

Brakes we're real squeaky, and was running hard

Christian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd P. 
Évaluation :
2

Gas was not at indicated mark that was already preprinted saying it was at a half and it was in between a quarter in a half. He did not go out and check the truck with us so mark any issues with it before we drove it off the lot. Will never rent again. I'd rather spend that paying everyone I know to gas up there trucks then deal with this again.

Alicia H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad R. 
Évaluation :
5

Total crap service from dispatch and customer service lines. Both store employees were very apologetic but had no idea what to do to fix the issue. Very pissed about having to cancel my card after everything went through because my personal info was on peoples personal cellphones. But They did finally get me on the road. What should of taken my 2 1/2 to 3 hours total to pick up the truck pick up my furniture and drive home turned into a over 5 hour ordeal and that's not even counting having to find unloading help the next day because my help couldn't be here today.

Jason R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina S. 
Évaluation :
5

Don't change a thing. We pulled into the station; the Attendant must have seen the ID #'s on the truck? I walked in he had info pulled up and said I was good to go after handing in the keys. Less than 5 min we were on our way. KUDDO'S

Douglas B. 
Évaluation :
2

I arrived at the facility 1 hour after their scheduled opening time. I couldn't get a hold of anyone. Door was locked and no one was there. I called many times with no answer. I even waited for 30 minutes for someone to show up. Having someone present while doing off a trailer would be my recommendation.

Shawn R. 
Évaluation :
5

Merci

Anthony G. 
Évaluation :
5

Lock it up was FANTASTIC! Excellent service and incredibly professional.

Maria D. 
Non les évaluations ont été soumises pour cet établissement.

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