staff were pleasant, accommodating and courteous - no improvement necessary.LANCEE M.
Customer Reviews for Lok All Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Cobourg, ON K9A1Y8
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 10h am à 4h pm
- Dim : fermé
Heures d'ouverture spéciales
- 10/11/2021: Fermé
- 12/24/2021: 10h00 am - 1h00 pm
- 12/25/2021 - 12/27/2021: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Ordering online was BRUTAL. Location kept changing, no one could help me. I booked the truck way back months ago and every so many weeks, things would change. Called in, on hold forever, then CSR would say "we'll see". Not a good experience online at all!Darryl W.
Le client n'a pas laissé de commentaire.BRUCE M.
When customer service calls to change my location they should tell me that I have to be there within a certain window of the time set or I will be locked out. I spent over an hour on the phone trying to get the resolution and then realized if I called reservations I would be on hold for only one or two minutes. I was very frustrated that they moved it in the first place to a location 40 minutes from my home rather than five minutes from my home.Jerry H.
Le client n'a pas laissé de commentaire.JOHN B.
Nothing. The agent was excellent to work with wind helped choose a trailer suitable to our needs.MICHELE W.
Le client n'a pas laissé de commentaire.ERNEST K.
impressed with how supportive the mgr wasDALELLOYD B.
Easy touchless location. Will use it again.JOSEEMILIO O.
friendly and helpful rep on site.Daniel K.
Great prompt serviceSARAH H.
Smith and seamless rental. The lady in your cobourg office was a pleasure to deal with. Thank you John ZeijdelJOHN Z.
Le client n'a pas laissé de commentaire.MAIBAN P.
When I went to pickup my rental, I used the link from the email that I received from Uhaul. The linked app, asked for my password, I selected, "forgot password" and was sent a recovery email which I couldn't access because I was already using my email to link to the Uhaul App. I called home to get my password and my wife texted it to me. I linked, again, through my email to the Uhaul App, entered my password and the App didn't recognize my phone and sent me another email that I couldn't access because I was using my email to link to the online Uhaul App. Eventually, I logged into my Uhaul App directly using Chrome. The use of an App to pick up a rental vehicle sounds good in theory but in practice it turned out to be really frustrating and time consuming. . Small things like "Where do I park my car?" is a big deal if the lot is about full (as it was) and could have been quickly addressed by a human presence. Another irritating experience was that it wasn't immediately obvious to me how to open the key box. I had the password correct but then had to try different manipulations to actually get the box open. Anyway, I did what I wanted to do and I hope you address my concerns. .Peter T.
Not a thing. The attendant was very kind and patient.Kristopher L.
Le client n'a pas laissé de commentaire.Lisa H.
Le client n'a pas laissé de commentaire.TRistan S.
Le client n'a pas laissé de commentaire.GEORGE S.
Le client n'a pas laissé de commentaire.Michael M.
Le client n'a pas laissé de commentaire.DAVID K.
You don't expect compassion from a U-Haul dealer but that was my experience with Jennifer. Not just another pretty face. She's a smart operator.JOHNS N.
Le client n'a pas laissé de commentaire.RUSSELLALBERT Y.
The trailer pulled straight and true. Very easy to drive with. Thank you JohnJOHN Z.
I pulled the trailer behind a F-150 (V8). I was moving heavy furniture. I was pleasantly surprised at how good the trailer's suspension performed. I was mostly on highway but sometimes I was on gravel with washboarded sections. It worked very well.IANA D.
No clearly marked spot for key drop off - wasn't sure where to leave them.JAMES L.
Wished i could have picked up the van at 8 a.m instead of 10, but all was well.DENISS L.
Le client n'a pas laissé de commentaire.Yanping B.
I didn't have to go into the storefront. As soon as they saw the truck pull in they came out and met me. It was great!ONALAYAH LINDA S.
Le client n'a pas laissé de commentaire.Dave B.
Reduce the mileage cost. The fees should be more balanced because it was expensive for 2 hours of use.Dominic L.
Le client n'a pas laissé de commentaire.Philip B.
Le client n'a pas laissé de commentaire.ROD S.
The staff were very friendly and helpful, the van was obviously new, it had the new car smell, I would definitely use this company again and also recommend it thank you!KAREN G.
Very professional and courteous. Very clean and well supplied office area.JOHNA R.
Le client n'a pas laissé de commentaire.ALAN C.
Rented from this location a few times now and service is always great.EDUARDO A.
Le client n'a pas laissé de commentaire.CHRISTOPHER G.
Obviously, there is always some room for improvement, but overall, I have nothing negative to say about my experience(s). The location was clean and the staff friendlyMATTHEWD T.
Le client n'a pas laissé de commentaire.CHARLES B.
Le client n'a pas laissé de commentaire.JULIA B.
fix the voicemail answer the phoneMark S.
one issue I find with all Uhaul rentals is that the hinges and other moving parts often are badly in need of lubrication. You should invest in some WD 40!HENRI B.
Very helpful personnel and friendly.Charles H.
Le client n'a pas laissé de commentaire.Phil H.
Le client n'a pas laissé de commentaire.David Q.
Personnel amicalLYNN C.
Le client n'a pas laissé de commentaire.ILLOANTONIO N.
Le client n'a pas laissé de commentaire.David M.
Le client n'a pas laissé de commentaire.David M.
I'll be backPAUL R.
The girl that works or is fantasticSHELLEY P.
A bigger truck would have been better...got a 15 ftTAMMI M.
Overall a terrible experience. For one of the largest truck rental companies, to send me half an hour past where I should have picked up, and then charge me additional miles and me spending more on gas is ridiculousMichael W.
Le client n'a pas laissé de commentaire.LILLIAN T.
Le client n'a pas laissé de commentaire.KEVIN M.
Le client n'a pas laissé de commentaire.STEVEN T.
Friendly and very helpful service.Eduardo A.
Le client n'a pas laissé de commentaire.MICHAEL B.
Nice reception. Clean vehicle. Excellent serviceBiju W.
Le client n'a pas laissé de commentaire.RANDALL L.
Le client n'a pas laissé de commentaire.WILLIAM D.
Spoke to Julia before dropping off this trailer..very helpful and clear where to drop it. Thanks JuliaCOLIN-KAREN L.
Le client n'a pas laissé de commentaire.JAMES B.
Le client n'a pas laissé de commentaire.Rod V.
Great folks to do business with!!JOHN B.
Le client n'a pas laissé de commentaire.Michael G.
Everything went well. Julia was an excellent person to deal with. Would go back to U-Haul, Cobourg, anytime!DAVID K.
This is my second bad experience with UHAUL. I decided to give the company another chance after my first experience --- should have gone with another company. Both times your customer care was deficient in the UHAUL system, NOT the local folks who have to deal with the fallout of UHAUL's poor management, logistics and lackluster care about a smooth customer experience. Recently, I made a reservation for a 10 foot truck at a local outlet 20 minutes from my home (a nice walk). When I got there, they advised thatâ€ 1) They don't have 10 foot trucks and haven't for years 2) My reservation was just a request for that location â€¦ my actual rental location was a further 25 minutes away â€¦. The availability of a 10 foot truck was the likely reason the reservation was shifted to the other location. Since I walked to the first location, I needed to walk another 25 minutes in sleet and snow to the other. When I got there, they advised that: 1) in fact they didn't have 10 foot trucks either â€¦ and haven't for a long time 2) reservations are just requests, not guarantees I specifically reserved a 10 foot truck because I could not navigate a larger truck in the small alleys of Toronto â€¦. Not to mention I didn't need a larger truck that guzzled additional fuel! You should change â€œmake a reservationâ€ on your website TO â€œMake a Wishâ€ because it seems that it would be a miracle if I got what you promised, where and when you promised. BTW, the first time I made a reservation, you accepted it at a time that the local location was not even opened!Arnel S.
Le client n'a pas laissé de commentaire.KARIJ M.
Le client n'a pas laissé de commentaire.DWAYNE M.
Always a great experience here. Fantastic service so helpful and great to deal with.KAREN C.
Many thanks! Received excellent service - transaction was highly satisfactory all around !HELGAMARIA M.
Le client n'a pas laissé de commentaire.CEDRICPHILIPPERE C.
Le client n'a pas laissé de commentaire.Ivan L.
Le client n'a pas laissé de commentaire.Ivan L.
Le client n'a pas laissé de commentaire.John L.
Le client n'a pas laissé de commentaire.DONALDJOSEPH A.
Julia was great. I'll be back!Richard S.
The windshield was very dirty and needed cleaning. It looked like someone wiped the inside with an oily ragJAMESF B.
Le client n'a pas laissé de commentaire.STANLEY G.
Le client n'a pas laissé de commentaire.Richard C.
Le client n'a pas laissé de commentaire.STEVEN M.
Le client n'a pas laissé de commentaire.SYLVIAJ K.
Another very helpful associate who helped unhook up my trailer. Pleasant and friendly!Bryan H.
Excellent service professional and polite.JOHN D.
When we rented the truck it had a flat rear tire. The receptionist said that We had to call roadside assistance to get it filled. We had to delay our move by a day because of this because we had to wait till 10 o'clock at night for someone to come and fix the seal on the tire. The truck was dirty and there was garbage in both of the door pockets. The whole experience was very frustrating and inconvenient. The receptionist also put my email in wrong so that I didn't receive my rental contract. I had to go back in and check and she had made two spelling errors both in my last name and email provider.ANNE F.
Le client n'a pas laissé de commentaire.Vincent B.
Le client n'a pas laissé de commentaire.BRENTA M.
The 20 foot cargo van had enough power to haul my good down the 401 to where we now live. The people I felt with were very friendly and helpful. I would definitely use them again.BRENNANA L.
The box light did not go off even when it was turned off in the cab. We a few times and also checked for additional switches but could not find a way to turn it off. Maybe good to check the switch for breakage so the battery does not drain for a customer if left alone for a period of time.Bruce B.
The woman who gave me the truck was very helpful. I appreciated her good attitude and helpfulnessCHRISTINEM I.
Le client n'a pas laissé de commentaire.JASONJ L.
She was super helpful and nice.Stephanie B.
Everything was perfect! The staff is amazing and so helpful. I'm excited to move again and see the wonderful staff!Tiffany C.
Le client n'a pas laissé de commentaire.Chris M.
Le client n'a pas laissé de commentaire.Corey M.
None NeededRichard E.
Excellent service! Fast checkout and return.KATHLEEN H.
Nothing to improve. Service was excellent. Equipment handled nicely on the highway. MerciSHAYNE A.
Great experience with Lok All Storage.jeff S.