Customer Reviews for Lok All Storage
(U-Haul Neighborhood Dealer)

417 évaluations

1 Buchanan St   Cobourg, ON K9A1Y8

(905) 373-0126

Heures

  • Mon–Sat
    De 10 h am à 4 h pm
  • Dimanche
    Fermé
Heures d'ouverture spéciales
  • 12/24/2022: 10h00 am à 2h00 pm
  • 12/25/2022 - 12/26/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(905) 373-0126

1 Buchanan St
Cobourg, ON K9A1Y8

Services dans cet établissement :

Heures

  • Mon–Sat
    De 10 h am à 4 h pm
  • Dimanche
    Fermé
Heures d'ouverture spéciales
  • 12/24/2022: 10h00 am à 2h00 pm
  • 12/25/2022 - 12/26/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

It was an extremely NOT customer friendly experience with the app. I arrived, then found the UHAUL quickly. But the app and emails weren't clear about how I would gain access to the uhaul so, until I clicked through the other steps of the uhaul, i thought i might have to cancel the order. Then the lock box was VERY difficult to open and there were no explicit directions for how to open it (pull the lever all the way down to open). Also, about 3 of the numbers i called were out of service or had a very long wait time. Terrible customer service. Would recommend hiring a UX Designer for your app and deleting phone numbers that aren't usable.

Erin L. 
Évaluation :
5

Very helpful and nice

JOANNE F. 
Évaluation :
1

The agent was very rude and doesn't know how to speak to clients .His tone and attitude is too rude ..

Rocky S. 
Évaluation :
5

Great work.

Henry O. 
Évaluation :
4

Nothing. Service was great

Wade C. 
Évaluation :
5

Nothing. Service was awesome.

Kevin B. 
Évaluation :
5

Customer service was excellent, no complaints about anything which is very unusual these days

L-PAUL S. 
Évaluation :
5

we would like to extend a large and grateful thankyou to the following associates. at home office, a fellow named Justin. also, another named Devron. at the location itself a big shout out to both Paricia and Mike. No one enjoys having to move and the hiccups we DID encounter were seamlessly rectified by all of the above. We have always used Uhaul for our moves and will suggest them to anyone who asks us. Thx again!

tony C. 
Évaluation :
5

Uhaul is way too expensive. Why is the mileage in Miles and not kilometers? This is Canada.

BARBRAH M. 
Évaluation :
4

The lady that handled my transaction was very good at taking me through the conditions of the transaction . Very courteous and efficient.

Bill M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaun M. 
Évaluation :
5

All good

Graham J. 
Évaluation :
4

The cargo trailer was dropped off after hours and there is no method to confirm drop off. The lot is also not secure so items can be easily removed.

Audrey E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mathew W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brendan J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEVIN B. 
Évaluation :
5

Not a thing. Very knowledgeable friendly, & efficient

Dave V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Glenn H. 
Évaluation :
3

The attendant that called me the other day was quite curt, and spoke in an inappropriate way to me as a client. I am not her child, and do not deserve to be spoken to the way that I was. They need to improve this part of the service. I made it very clear to the gentleman that served me initially that I may keep the trailer for a few days, to which they said not a problem. I called and left a message regarding keeping it until Thursday and received no response that they needed the trailer for any other particular schedule. In fact, I was told very clearly that they had many trailers and they carry the most inventory in all of U-Haul in this area.

SHAWND B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rob L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Miroslaw I. 
Évaluation :
5

I had a short rental. Everything was good. Equipment was ready when I needed it and work well. No problems.

JOHN ERNEST V. 
Évaluation :
5

They were very helpful and it means alot since I'm handicapped

Willy P. 
Évaluation :
5

Service was very friendly. Much better than any other Uhaul location I've ever used before. Je les recommande fortement. 

Terry G. 
Évaluation :
3

not sure, I was told I could drop off in Courtice but received an email to drop off in Oshawa .Went to Oshawa , the guy said no so we had to drive to Whitby .I just hope I don't get charged the extra mileage .Moving is so stressful and these added things don't help .

Leone L. 
Évaluation :
5

Great service.. fast, friendly and professional service

Michael A. 
Évaluation :
5

No concerns: always a pleasure. Thank you

LINDA K. 
Évaluation :
1

charges were added to purchase that were not provided or on the reservation.

draven M. 
Évaluation :
5

The service was top notch. Nicest people to deal with in a long time. It reminds me of the service I got twenty years ago. I will only rent from U-Haul Cobourg.

Claude A. 
Évaluation :
5

Mike the owner was super understanding and very helpful through the whole experience. I appreciate your business. I would recommend this location and return next time.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G.  |  Expérience générale 
Évaluation :
5

S.O.

Scott D. 
Évaluation :
5

You don't have to do anything you're even offer a free Dolly that is awesome good Guys

Dan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don B. 
Évaluation :
5

Availability of equipment is good.

Russell H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam M. 
Évaluation :
5

Nothing really - all good

Jim S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jefferson M. 
Évaluation :
5

I couldn't be happier with my storage experience.

Thomas H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSSELL Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Donald S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
5

Overall it was a wonderful experience. Staff was very helpful and friendly

Lori B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenden P. 
Évaluation :
5

Kind, professional and personalized service 😊😊😊

LINDA K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TIM H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
4

Did an after hours drop, the representative I spoke with ahead of time was very helpful and nice about how to do this.

Adria P. 
Évaluation :
5

I don't see ant problem with this location. Every time I have rented from them the transaction has been without any problem. I definitely recommend this location.

Paul C. 
Évaluation :
4

Kind of difficult to figure where to park the truck.

Agustin G. 
Évaluation :
5

The service was exceptional. Many thanks.

Helga M. 
Évaluation :
3

Customer services was 10/10

Tim I. 
Évaluation :
5

Sales representative was excellent

Linda R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVENJ D. 
Évaluation :
5

Amazing, friendly and helpful customer service! Top notch :).

Rachel L. 
Évaluation :
5

Very speedy and friendly service.

Shane U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael I. 
Évaluation :
5

Open more HR

Frank K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

You offer numerous locations and advertise that to the customer but you have lack of stock on desired rentals. Making customer drive past 2-3 closer uhaul dealers to find what they are looking for. Then you have to return it back to same location. 40 min drive each way to get a trailer. If your short equipment atleast let the customer return it to their local dealer if it's within a certain amount of kilometers.

Stanley O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOAN L. 
Évaluation :
5

My experience with uhaul was a nightmare. I booked a 15' truck and a 26' truck 2 months in advance of my moving date. I even checked in online the week before moving. Two days before moving, I receive a call from the local dealer saying they just happened to notice that they don't have a 26' truck. If the secretary hadn't noticed, I would have found out the day of the move. They had a 20' truck on site they offered to rent to me. If I refused, they would send my order back to head office and I would either be stuck with no truck or if they found one I would have to drive anywhere in Ontario to get it. I accepted the smaller truck. They compensated me with free dolley rental. Big deal! It cost me more doing extra trips with a smaller truck. It's a good thing I rented 2 trucks. Otherwise, I never would have gotten moved on time as we were 2 families moving. Furthermore, I had to return the trucks half full with gas the way I received them. I managed to do that for one truck but the other still had a three quarter tank of gas. They wouldn't refund me $50 for my gas but they would have over charged me if I had returned them under half. When I asked why we don't get and return the trucks full like every other car rental as it would be so easy to just fill up before returning, I was told it was because they wouldn't get paid to fill them up. Sounds like an excuse to cover up mismanagement. If most people are returning them full, they don't need to do it. If they charged extra for those that don't, they can be paid for their work. I asked why I couldn't get the truck I booked 2 months in advance. I was told that with all the people moving out east, there was a shortage of trucks in Ontario because the trucks are going out east and not coming back until they are conveniently rented by easterners moving to Ontario. Smells like mismanagement again! Why can't they charge extra for not returning the truck to its original location like other rental companies do? Then with the extra charge, they can hire drivers to drive the truck back to its original location. It's time they fired the CEO of uhaul and hire someone who knows how to manage a business and value their customers. I was surprised to learn when talking to others that they had their own nightmare story to share about their uhaul experience. Everything they do is good for them, not for the client. If you can rent trucks from a small local company, go for it. Atleast they, would be concerned about their reputation.

Peter C. 
Évaluation :
4

The phone app for picking up the car did not work. It asked me to take a picture of myself which I did and then it wouldn't go any further. I then took pictures of the front and back of my license as these were also listed on the page (with exclamation marks in triangles) but this didn't help the situation. Luckily the office opened up as I was trying for the third time. The gentleman in the office did it online and was very accommodating. I also sent a chat note to ask for help and got no response. While the location itself was great, the phone process was not. I'm just glad I was picking the truck up during business hours. I don't think I will be using UHAUL for my next truck rental.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yatin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jennifer H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pam E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lori F. 
Évaluation :
5

The van was a little squeaky and rattling but it served my purpose very well.

WAYNE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKE M. 
Évaluation :
5

No way

bernard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lou S. 
Évaluation :
5

Great service!

Clive C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSSELL H. 
Évaluation :
5

Very polite and nice lady to deal with

WANDA S. 
Évaluation :
5

Have rented from many UHaul locations over the years. This is one of the best - always friendly staff, always well maintained facility and rentals.

ROBERTDAVID S. 
Évaluation :
5

Rented 2-3 times from this location now. Great people, great service, I always go to this U-Haul location whenever possible.

Chris G. 
Évaluation :
5

We dealt with a wonderful and kind lady named Patricia (we believe). She helped us out of an unexpected need for a u haul truck and she was very accommodating to our needs. We are very grateful.

Douglas S. 
Évaluation :
5

Having access to a pickup truck for those once in a while jobs is great. The truck was in excellent condition and all of the costs were identified up front. Overall, a good experience.

Paul H. 
Évaluation :
5

Not a thing. Excellent service

Tracey L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon B. 
Évaluation :
4

You really need to take a look at your online reservation and pick up system. It really is terrible. Myself and another renter spent an hour going through the system. I as he was were really pissed as it cut into our time! In addition way too much per mile or km. U Haul has a monopoly and is charging way too much.

Peter W. 
Évaluation :
5

Patricia was fantastic!

Tracy A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tom I. 
Évaluation :
5

the receptionist was extremely kind. she did not bother to answer any calls to accommodate me, explained very well anything about the trailer, gave tips how to drive with the trailer, went extra mile to accommodate my request. I am extremely satisfied customer. the location will also be my first option in the area.

Jerome O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLENN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DERRICK C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary M. 
Évaluation :
4

expected tied downs inside the loading area

JASON J. 
Évaluation :
5

Nothing, the sales rep was professional, courteous, polite, helpful, and made the experience quick and easy.

roger W. 
Évaluation :
5

The “In Storage City, 83 Veronica St, Cobourg, location left us abandoned without a truck. Got to this location and the office was closed for the day and our rental in the parking lot. No lock box access arranged for our rental. Lost hours on the day trying to fix this. Not happy.

RYANGARYRAYMOND G. 
Non les évaluations ont été soumises pour cet établissement.

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