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TIMOTHY T
Customer Reviews for Longmont Storage Lashley St
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I retorned the truck at night, of course nobody was there but the place was dark and seemed a bit dangerous, I had to take many pictursecreto! did felt secure!
HANS BThe team of Longmont Storage goes above and beyond, they helped me find the right unit size and made move in so easy. Excellent customer service every time.
GAYLE M | Expérience généraleMe encanta que Longmont Storage cuente con un equipo bilingüe que habla tanto español como inglés. Esto hizo todo el proceso mucho más fácil y cómodo para mí, ya que pude comunicarme claramente y sentirme entendido en todo momento. Además, el personal es muy amable, profesional y siempre dispuesto a ayudar. El lugar es seguro, limpio y muy bien mantenido. Recomiendo Longmont Storage a cualquiera que busque un servicio excelente y personal que realmente se preocupa por sus clientes.
Antonia M | Expérience généraleWe ran into issues with the app check in. No one in local office would come out to assist. They only referred us to corporate. Corporate told us the local office should be helping. We were stuck and did not complete check in
Michael SVery affordable
Jose E | Expérience généraleGreat location
Lydia C | Expérience généraleThey helped me when I needed to upgrade, no commitment and very accommodating
Candi F | Expérience généraleThe contactless pick up and drop off process took a very long time and was very frustrating.
Kayleigh SI love U-Haul I've never had an issue all staff has always been very nice thank you all.
CAROL MEasy to upgrade or downgrade
IAN L | Expérience généraleMuy amables, me ayudaron con mi mudanza
Martha D | Expérience généraleVery secured
Olivia S | Expérience généraleGreat experience! Clean units and amazing customer service.
ALEC N | Expérience généraleSecured location
Antonio M | Expérience généraleClean and secured
KIRK D | Expérience généraleExcelente servicio y personal bilingue
Maria D | Expérience généraleThis place lives up to "very clean and well run."
Lillian R | Expérience généraleWas upgrading from a 5×10 to a 10×10 in the Lashley St location halfway through—both units looked like new when I packed up to go.
Tamara B | Expérience généraleThe app for UHAUL will zap the battery on your phone. It wants pictures of everything, including your DL, and references. I thought I had taken care of it all beforehand, but the app will take about 30 minutes to complete regardless. I'll go somewhere else for the next move.
Gerrit GVery clean
Tina H | Expérience généraleGreat staff
Michael T | Expérience généraleVery clean and secured
Kain D | Expérience généraleStored my stuff here for many years and never had an issue, moved out due to moving out of state. Would recommend to anyone
Jayne W | Expérience généraleVery convenient location
ADAM S | Expérience généraleI stored my things at Longmont Storage for a little over a year and had a great experience. The price was very fair and I really appreciated the convenience of the autopay option, one less thing to worry about each month. Accessto the facility was always easy and reliable. Everything was secure and the service was excellent. Highly recommend
Keith S | Expérience généraleCorporate sent reservation to wrong place. Attendant called corporate got straightened out
Earl DThis rental location was fine but it was not the original one we had reserved at. We reserved in Lafayette Colorado and the pickup location was only a couple miles from our home. We received a call the day before pick up saying we had been moved to a location in Longmont because there was no longer a truck available at our original location. We had to drive 23 miles to pick up. The new location was fine. It was very inconvenient that it was switched on us at the last minute. I feel UHaul should not take a reservation if they cannot reserve the truck.
BRIAN HThe pickup process was so confusing and there wasn't enough information about what to expect before hand. We didn't know we needed to have verification references, so we weren't able to warn people ahead of time that they would be receiving the calls. The people we put in were busy and thought the calls were telemarketers and so they missed the calls. Because of this it took us about 45 minutes to actually get checked in which delayed our plans. Our reservation also got mistakenly cancelled by uhaul the night before we were supposed to pick up which we had to call and correct the next morning since it happened after business hours. That caused some major stress as we thought it was going to delay our move. The location rep said it was because of a no call no show but that was HIS mistake because he thought our pickup was 5/30 when it was very clearly 5/31 on the reservation. I doubt we will use u-haul again after this experience.
ZACHARY MI had a great experience with Longmont Storage. Everything went smoothly from start to finish, and I had no issues at all during my rental period. The facility is clean, secure and the staff was always helpful and professional. I would definitely recommend them to anyone looking for reliable storage in the area.
Michael T | Expérience généraleThe facility is clean, secure and reasonable priced. Plus, the security cameras add extra peace of mind. I highly recommend Longmont Storage if you want great
Brent J | Expérience généraleWhat I love most about Longmont Storage is the personal touch. When you call, you actually speak to someone on site not a call center. That made the whole process feel easy and trustworthy. The staff is friendly, professional and really helpful.
Dillon A | Expérience généraleThe bed of the truck was dirty, the cabin had debris in the floor boards and cupholders, when I left the owner of the rental location know how much fuel I put in the truck based on the recommendation in the rental contract I still got charged for fuel.
RUSTY WGot the job done! Thank you!
Amanda CEasy drop-off. Clear instructions.
Floyd WWe arrived and expected to check-in at a counter like normal, but the location didn't provide that service and the interaction was not the best. It was totally unclear what to do when returning the vehicle. Fortunately, someone via chat several hours later helped clear that up.
KATHLEEN MExcellent service à la clientèle
AMANDA PGreat access, had no issues
RYAN R | Expérience généraleVery affordable with a month to month lease.
Theresa B | Expérience généraleVery clean and secured
Glen K | Expérience généraleGreat location
Gerard C | Expérience généraleMonth to month lease easy to cancel
GLADIS C | Expérience généralehandled the drop off through a ring-doorbell but the person was very helpful and responsive. Gave good drop off instructions and it went well.
VINCENT DDon’t rent out trucks with a broken gate
JONATHAN SThe location and condition of the rental were fine, the U-haul app seems really slow and somewhat buggy.
Joseph WClean and safe
Lucia S | Expérience généraleThe app experience was slow and horrendous. What could have been taken care of in a face-to-face interaction in five minutes took nearly an hour (through check in and check out). App kept crashing, would not accept photos, and had us sitting in the cold parking lot with how slow it was.
Andi NGreat facility and super clean units
RYAN R | Expérience généraleInduction!
ZACHARY HThey were quick and clear and very patient!
SIERRA RExcelent location and easy drive up access
Juliette W | Expérience généraleGreat location
Keith D | Expérience généraleClean and safe storage
Jennifer R | Expérience généraleExcellent service A++
Christopher LThe app was a SUPER pain in behind to use to complete the transaction. I guess I was unprepared with information dealing with my payment method. App should just use card used to make reservation without entering additional info.
Ramon SVery nice staff and very secured location
Barbara C | Expérience généraleSuper convinient location well maintained and great staff
Max G | Expérience généraleEasy to rent and cancel
Marisela R | Expérience généraleBuen servicio
Ivania N | Expérience généraleGreat location
Dulce H | Expérience généraleRien
KENNETH WGreat location on 9th and Lashley
Marcela N | Expérience généraleTHIS WAS THE FINEST EDPERIENCE I HAVE EVER HAD WITH U-HAUL. OMG..I WAS SOOOO IMPRESSED I WILL REVOMMEND TO ALL MY CLIENTS!!
CYNTHIA AEasy to access and great location off Lashley
Dawn Z | Expérience généraleDrive up unit with easy access
Alfonso A | Expérience généraleThis location is convenient and the rental truck was ready to pick up and easy to locate. The u-haul app timed out several times and slowed the process down considerably. The app shut down mid drop off and would not re-start. I did not receive final drop off directions or confirmation of my drop off.
BRIAN PKeep track of who has reserved what vehicle. My experience was very unpleasant.
Shelly CLet me start off by saying, I will NEVER, EVER, EVER rent a Uhaul using the app again. It took us 1 1/2 hours to get through the process. If you make a mistake, then you have to start completely over. The app would not let me progress unless I did that. When we got stuck, I called you. The lady put me on hold, and NEVER CAME BACK. I hung up after 30 minutes of being on hold. We called back. and got another lady. She told us that we had to sign out and sign back in every time the app got stuck. Which was a lot! Then we got disconnected. UNBELIEVABLE! So we called back a 3rd time, and finally got the process finished after 90 minutes of trying. So I've got men I've hired standing around costing me $100 an hour while I try to get the app to work. Saying I'm not happy is an understatement. This whole thing cost me a whole lot more than it should have. So will I rent from you guys again? No freak'n way.
Phillip KCab floor wasn't swept out, gas wasn't full. Vehicles were parked against a fence so close together that it was difficult getting the vehicles out. Had it not been for someone else showing up rented an adjacent vehicle, it would have taken a few back and forths to get out. He moved his truck up to give me more space to get out. This was the first time using the UHaul app. I had some difficulties getting photos loaded, but otherwise it went smoothly. I would definitely recommend the app. I will also try to find an actual UHaul brick and mortar store to rent from next time. The location I rented from was very convenient, but there was no one there to talk to about the truck or rental.
Timm BGreat location
Cara C | Expérience généraleAccès routier
Daniel M | Expérience généraleI’m really glad to used Longmont storage tray me very thank you very much for all your support!
AGUSTIN A | Expérience généraleHad a unit for years and never had an issue, very nice people and also available daily
Jesus J | Expérience généraleGreat location, very safe and clean location
Traci J | Expérience généraleExcellent location off Lashley and 9th
David M | Expérience généraleNo place to park the return truck, and no signs nor staff to give guidance. I found a spot that was not where they preferred apparently. I used a "ring" doorbell to communicate that the truck had been returned and could not understand most of what was said due to much static interference. Would recommend better signage at minimum.
RICHARD HGreat experience with the Sunnyvale Self Storage facility and people. It was easy to get started and leave when we were done. Thank you for the help with my daughter's move.
jon D | Expérience généraleVery clean location and easy drive up access
Raquel S | Expérience généraledid a virtual checkout
JOHN LGreat location
Tina W | Expérience généraleGood service and great price
RYAN R | Expérience généraleNo problems
Jose V | Expérience généraleEasy to move in, convenient month to month storage contract.
Will E | Expérience généraleCredit people if they overfill the tank.
Ebonie MNice drive up access
Henry O | Expérience généraleThank You for all your help and being patient with me. The cab was a little dirty but over all everything rent well.
Michellle Mwell maintained location with easy drive up access
William M | Expérience généraleRepresentative was very helpful very quick and it was a painless experience Thank you.
Christine EI could not checkout the truck with the Mobile app on Android. Also, I could not checkin the truck. I just left the keys. It got stuck at finding my location and the continue button did not work after I scanned the barcode. I even made sure my Location Services were on.
Bret RExcellent, thanks!
Joe H | RéservationGreat location
Sidney H | Expérience généraleGreat customer service, easy to deal with
Diane C | Expérience généraleIt's a back alley with people wandering around. It's not well lighted at night. Lights and a secure place for a truck.
John MConvenient drive up access
Miguel O | Expérience généraleEasy drive up access
Regan L | Expérience généraleGreat location
Wesley M | Expérience généraleGreat price
Ronald F | Expérience généraleGreat location and excellent service
Guy V | Expérience généraleGreat online access and manager 7 days a week
Jean M | Expérience généraleGreat location and easy drive up access
STEVEN M | Expérience généraleIt was easy in/easy out. Never a problem with management. Everything was good. Priced well.
LESLIE N | Expérience généraleGreat location
Kyle P | Expérience généraleGreat staff and easy online access
Jeremy H | Expérience généraleGreat location
Audrey G | Expérience généralesignage as to where to leave returned vehicle.
LISA MThis was my second time using this storage facilities. Staff have always been friendly. Customer service was great!
Eunice H | Expérience généraleThe front desk person was ok, not too friendly. That location is next to a liquor distributor, the area seems run down and it's smelly.
YINKING LEasy online rental
MARGUERITA M | Expérience généraleEverything went smoothly, thank you.
Mary JThe staff was caught off guard by a maintenance discrepancy we noted when picking up the truck. This is not their fault though it should have been flagged by the people managing all these trucks.
MATTHEW KVery tight to park. But good beside that.
Jon MDropped off after hours. Staff made sure to call with clear instructions on drop location and procedures.
Erik HI liked the convenience of online check-in.
rachel yGreat place to store my car!
Hunter M | Expérience généraleNice location and great access hours
Tamera R | Expérience généraleAffordable prices.
Jorge V | Expérience généraleGot a unit and a U-Haul truck at the same time, super convenient when moving
Dennis P | Expérience généraleExcellent service à la clientèle
Sushma S | Expérience généraleVery convenient location
Sergio S | Expérience généraleGreat location and online access for payments
John S | Expérience généraleSecured and clean facility
Charles L | Expérience généraleExcellent service
Fernando D | Expérience généraleBring the truck up to the front. Shows courtesy to the customer. Would of been nice if someone would of explained that pick up and drop off through the app. No one said anything. Till I dropped off the truck and was putting the truck keys in drop box. Knowing prior would of been super helpful.
Crystal MGreat location and easy to access
Thomas R | Expérience généraleGreat location, easy drive up access
DAVID D | Expérience généraleGreat location with easy drive up access
Juanita R | Expérience généraleExcelente servicio
Felipa S | Expérience généraleExcellent security
Christina G | Expérience généraleNice facility with great staff
Jesse S | Expérience généraleWell located on 9th and Lashley
Phillip G | Expérience généraleWe rented our truck over the phone with a Uhaul company just of I25 with the owner a they I'd they saved a truck for us or our move in two weeks at this location for pick up. The day to pick up they did not have it or us and we had to spen over an hour to go to another location to pick it up. Which in turn added 20 more miles to our bill of use on the truck. We had a very very poor experience with Uhaul during our move
Jeremy WNeeded short term storage, they were able to help me out on a moment's notice.
AGUSTIN A | Expérience généraleSecure, well lit facility. Didn't have any issues while renting there.
Eva S | Expérience généraleI was charged a ridiculous $27 fuel fee even though I return the truck with the same amount of gas I picked it up with.
Rob SI will keep UHaul in mind for future use. My experience was great.
Becky EWill use again soon
Becky EI made a reservation 2-3 weeks before needing a Uhaul. The morning of pick-up, we arrived at the dealer location, only to be told that the truck that had been assigned to us was supposed to be returned 4 days earlier. It was now being reported as stolen. Luckily, we were able to get a truck at another location, but it was 40 mins away. This caused a lot of stress and scrambling to our move and is not acceptable. I had called multiple times during the week before and never had my concerns addressed about why my reservation hasn't been confirmed. This is not a dealer issue, but a UHaul problem. Covid cannot continue to be an excuse for poor business management. I will never recommend renting a truck from U-Haul in Colorado.
James nI was very pleased with my UHaul experience I plan on using it again soon. The attendant was very helpful.
Becky EGreat facility and clean units
Melissa A | Expérience généraleAwesome place, did a one month rental with out commitments. Super friendly staff
Guadalupe L | Expérience généraleEasy pick up and drop off. Best I have ever had actually.
Deirdre CGreat location and easy access.
Nicolas A | Expérience généraleGood location
Mark F | Expérience généraleGreat facility
HECTOR B | Expérience généraleGreat drive up access
Katie E | Expérience généraleGreat facility, manager on site
Dody C | Expérience généraleNice facility
Cheryl K | Expérience généraleGreat location
Matthew G | Expérience généraleGreat access hours and drive up units that make moving much easier
Catherine M | Expérience généraleGreat service and great drive up access
Charles L | Expérience généraleGreat service and Uhaul rental trucks available
Robb M | Expérience généraleThank you for all of your help great staff.
Stephanie L | Expérience généraleNice and convenient location
SANDRA B | Expérience généraleClean facility
James C | Expérience généraleGreat location, nice drive up units with easy access for a large moving truck to get in and out
Hunter S | Expérience généraleI would definitely use your services again, and highly recommend...
ELVIRA M | Expérience généraleExcelente servicio, recomendado 100 %
Agustin C | Expérience généraleEasy online rental
Jessica G | Expérience généraleGreat location no issues
Bailey G | Expérience généraleI have recommended it to a friend and I will continue to do so
Alexandra A | Expérience généraleSafety place
Mauricio C | Expérience généraleExcelente servicio
Maria R | Expérience généraleEasy online rental
Aleta ( | Expérience généraleGreat location, drive up units.
Christopher H | Expérience généraleThe unit leaked and the door was very hard to open even after it was replaced
Nancy N | Expérience généraleConveniently location on the East side of Longmont
MATTHEW S | Expérience généraleGreat location
Brian B | Expérience généraleGreat service
Terry S | Expérience généraleAwesome month to month lease
Brian J | Expérience généraleOutstanding service, very nice people and will return if I ever need storage again.
Manjit A | Expérience généraleMuy amables y hablan espanol
Maria E | Expérience généraleExcellent service and easy access
Carlos S | Expérience généraleMy storage experience has been nothing but good! You are taken care of in person and over the phone. I highly recommend Longmont Storage!
Maria B | Expérience généraleGreat drive up units
Patrick B | Expérience généraleGreat service and easy online access to rent and pay
Brian B | Expérience généraleEasy online rental
Brian B | Expérience généraleManager on site and great prices
Scott M | Expérience généraleWell kept facility and manager on site
Colleen K | Expérience généraleWell kept property
Maria P | Expérience généraleGreat location off 9th and Lashley.
Margarita A | Expérience généraleHad a large unit here 10X28 and it was perfect for my car and RV
Greg M | Expérience généraleHad a unit at this location and never had issues and it was easy to access all units are drive ups.
CHRISTOPHER A | Expérience généraleManager on site, electronic gate and cameras on all the property. Easy and secured location.
Christina O | Expérience généraleRented a large unit, had to put my stuff in a unit after closing got delayed and they were nice to rent me a unit after hours and open the back gate for my movers to get in. Outstanding customer service, great people.
James H | Expérience généraleHad a unit at this location for about a year, didn't have an issue they always took care of me.
Akihiro H | Expérience généraleHad a unit for a month, great please manager on site. No commitments only used it for the time I needed.
Miguel M | Expérience généraleI rented a unit for just one month and had no issues. No long term commitments.
Anthony R | Expérience généraleGreat location. Manager lives onsite and is always on top of everything. Would use this place in the future for sure.
Jenna N | Expérience généraleReally convenient location, good security, great experience.
NICOLE C | Expérience généraleNo issues, renting a unit was very easy, and I liked that no one had to be working for me to get to my unit. The gate code system made me feel like they were monitoring who came in and out 24/7.
Rick B | Expérience généraleWonderful people! I'm so happy I rented from here, it was such a good experience.
Laura M | Expérience généraleThe dog was so cute and so friendy!
Jessie I | Expérience généraleVery clean, I saw a guy going around daily with a leaf blower and a broom making sure the property was in order
Letoya G | Expérience généraleTWO thumbs up!
Bernie C | Expérience généraleI liked that they have someone who lives on site, Larry was great the whole time I was storing my things here.
Dustin M | Expérience généraleLarry was always helpful and very friendly. Had a bit of a snafu with a U-haul rental. Was not able to obtain the key early hours after reserving and then the online system NOT working and spending over 2 hours online with support. Horrible system! Ultimately did not use the U-haul.
Suzanne B | Expérience généraleGreat place.
Mark Z | Expérience généraleGreat convenient location, manager on site is very helpful.
Jessica O | Expérience généraleLarry the manager on site was very helpful and friendly.
Kathleen M | Expérience généraleVery secured location with manager on site.
Jorge L | Expérience généraleExcellent storage facility!
Quenton S | Expérience généraleClean, secure storage. Convenient location and they have Uhaul trucks for rent.
Madison C | Expérience généraleThanks for everything!
Stacey L | Expérience généraleExcellent!
Steve T | Expérience généraleI like this storage facility.
Aniceto M | Expérience généraleThanks
Colby Z | Expérience généraleGood storage
Michael E | Expérience généraleSunnyvale is the best!
kody J | RéservationOui
Brian M | Expérience généraleThanks Sunnyvale!
Christina V | Expérience généraleI highly recommend Sunnyvale for Uhauls and storage.
Christina V | Expérience généraleMerci.
Talia C | Expérience généraleExactly what I needed, good price too.
Jim Z | RéservationGood place for storage.
Francisca V | Expérience généraleI recommend Sunnyvale.
Luis R | Expérience généraleStorage and Uhaul rentals.
Michael S | Expérience généraleNever had any problems.
Pamela L | Expérience généraleExcellent rental experience.
Sam G | RéservationExcellent
JD P | Expérience généraleEverything was fine.
James S | Expérience généraleSnow removal was a joke. On the day I went to move my things out, I practically got a 20 foot truck stuck TWICE. The lanes between the storage units were packed with a 1 inch layer of ice
Kim C | Expérience généraleExcellent storage facility and they have Uhaul trucks on site.
Katherine W | Expérience généraleAwesome service. Staff went above and beyond to accomadate my needs
Dionicio B | Expérience généraleNice facility. Convenient location.
Coriena C | Expérience généraleExcellent customer service
Tanya D | Expérience généraleIt was better than expected.
katie s | RéservationI was able to get a storage unit and drop my Uhaul which was very convenient.
Annika B | RéservationSunnyvale was exactly what I needed.
Michael W | RéservationExcellent storage facility and great managers!
Margarita A | RéservationThanks for everything!
Terry W | Expérience généraleEverything was excellent with this location!
Priscilla H | Expérience généraleGreat storage facility.
Ian S | RéservationSunnyvale storage is highly recommended!
Karen J | Expérience généraleVery happy to find Sunnyvale Self Storage!
Kim C | RéservationNo problems with this location. Easy process to rent storage.
Armando C | RéservationNice people, good location and price.
Troy C | RéservationGreat facility and price.
Brandon B | RéservationI really like Sunnyvale Self Storage and never had any issues.
Douglas E | Expérience généraleGreat people, convenient location.
ISAAC S | Expérience généraleExcellent!
Nicola E | Expérience généraleI would use Sunnyvale again if I need storage in the future.
Jonathan M | Expérience généraleI highly recommend Sunnyvale storage.
Sylvia L | Expérience généraleNever had a problem with this storage facility.
Armando C | Expérience généraleGreat storage facility.
Kathleen M | RéservationWe had no issues & were happy that it was so close to our new house.
Angela L | Expérience généraleI only needed a couple of weeks and they were very accommodating.
Nancy P | Expérience généraleThanks Sunnyvale!
Laura M | Expérience généraleNo problems!
Brian M | RéservationExcellent!
Thomas M | Expérience généraleGreat storage facility.
Louis D | Expérience généraleWonderful experience with Sunnyvale Self Storage!
Sylvia L | Expérience généraleI really like the facility and management as Sunnyvale.
John T | Expérience généraleNice clean storage facility!
Michael H | Expérience généraleI only needed a couple months and Sunnyvale Self Storage accommodated me perfectly. Merci!
MIKE M | Expérience généraleExcellent storage in a great location!
NANCY P | RéservationBeen there for years and never had a problem. We just didn't need the storage any longer. Merci!
Terry H | Expérience généraleconveniently located and easy to access, manger on site he is very friendly and location is clean and well maintained
Wesley B | RéservationGreat location, manager on site and clean facility
Will S | RéservationWonderful customer service, clean and safe location. Thank you Sunnyvale!
John T | RéservationEasy process and access. We are happy we chose this facility.
Angela L | Réservation