Customer Reviews for Louis Doe Home Center
(Concessionnaire U-Haul dans le voisinage)

592 évaluations

92 Mills Rd   Newcastle, ME 04553
(@ RT 1)

(207) 563-8792

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 4h30 pm
  • Dim : 9h am à 12h30 pm
Heures d'ouverture spéciales
  • 10/29/2021 - 10/30/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(207) 563-8792

92 Mills Rd
Newcastle, ME 04553
(@ RT 1)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 4h30 pm
  • Dim : 9h am à 12h30 pm
Heures d'ouverture spéciales
  • 10/29/2021 - 10/30/2021: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Geoffrey S. 
Évaluation :
3

be more clear on the gas level expected on return

PATRICIA S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SUSAN P. 
Évaluation :
5

Fantastic location!

LAURA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeffrey david C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHUR Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOANNA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miles H. 
Évaluation :
5

Provide a VERY SIMPLE GUIDE to all the cabin buttons and functions. Difficult to figure out mirror adjustment, headlight settings. The backup camera is useless, as the screen is on the rearview mirror & no bigger than half a playing card. . .depth perception very hard to determine.

MERIBY S. 
Évaluation :
5

Needed an oil change Real gas guzzler Love the cargo van the most

ZINA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea C. 
Évaluation :
5

Very nice and informative clerk .. took his time and explained everything and gave very good directions.... located in a hardware store.....if they don't have it, you don't need it..

brendan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward P. 
Évaluation :
5

The process of determining a destination for pick up on the day before is not a good arrangement for folks living in rural areas who want to need to make plans that will affect their move.

Nelly A. 
Évaluation :
5

In general it would be nice if uhaul walked you though the after hours pick up process before doing it for the first time. It was hard to do all that was asked at night.

Thomas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark P. 
Évaluation :
4

I didn't realize there was a U-Haul booth in the store. One I figured it out, the service was the same as it has been in Hyannis.

David C. 
Évaluation :
3

You have to warn people about the after hours return process. I took note of the odometer and put the key in the box then started going home. Little did I know that you have to be at the truck, deal with phone settings, photograph this, photograph that. Yikes. 20 $charge threat didn't help either. Luckily the customer service person I reached out to on the 1800 go uhaul helped. Please warn people.

JAMES J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMASP B. 
Évaluation :
4

More user friendly than dedicated U-Haul branded relationships Very helpful attendant

Richard L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS G. 
Évaluation :
5

Renting this van was easy, the staff very helpful, and we were impressed with how comfortable the vehicle was to drive.

Frieda H. 
Évaluation :
5

Fix your website and app— very difficult to use.

Carolyn M. 
Évaluation :
4

Fast and friendly service, good prices and easy drop off. My go-to place for rentals.

leslie R. 
Évaluation :
2

I dropped the truck off today , before I dropped it off I cleaned it out and swept the back out , yet I was still charged 25 $cleaning fee. I am sure I was charged this because the last time I rented a truck from this place it was unsafe to drive and a bad review was left. I will never rent from this place agin

Christopher F. 
Évaluation :
3

I rented a 20 foot truck on Friday 4/16/21, drove it to Portland and back as I had to pick up supplies for a shipment that had to be in Boston by 5:30 Sunday morning. The entire way down and back the steering wheel was shaking and the truck would randomly take off to the right. I could not even go 60 mph. I called the rental facility Louis Doe Homecenter and explained, they did have a replacement truck but still charged me 162,00 $ for the mileage that I had to use then the rental for the new truck a total of 3 days plus the mileage for that truck. The first truck was unsafe to say the least and should not have been on the road. The rental place stated they do not do the maintenance on the trucks... really.... and stated the previous renter said it went great... anyway.. it was an unsafe vehicle and I personally don't feel simply replacing and charging for the mileage was the best customer service. I was very inconvenient to have to go through all that in the midst of having to pack the shipment we had to have ready to be in Boston at 5:30 am Sunday morning.

Idajane M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Douglas M. 
Évaluation :
3

I paid for 1/2 dozen blankets and never received them.

PAMELA N. 
Évaluation :
3

Get away from U-Haul. All they do is collect money. Not helpful.

Walter S. 
Évaluation :
5

Excellent service and equipment very clean and customer-ready. Keep up the good work! Do nothing differently.

ROBERT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jon P. 
Évaluation :
5

Crusty inter personal skills...but gets the job done!

Alexander F. 
Évaluation :
5

Lower your mileage charge! You can accomplish this & still make a profit by raising the daily rental fee. The shock at the end of a tiring day -- to pay nearly 200 $for a 30 $-a-day gentle rental -- puts me off using you again.

MERIBY S. 
Évaluation :
2

Tucked in the back of a hardware store- not much haul accessories if any, but trucks are available and it's Maine

Jim D. 
Évaluation :
5

The check in process was a bit confusing and needs to be improved. You need to make sure the requirements are known ahead of time. We are retired and do not carry our passports with us unless traveling internationally. You wanted a photo of my license and did not realize you wanted a selfie first. The van had low tire pressure in the left front which delayed our trip. The night before was cold resulting in the low pressure (has happened in my car so it is understandable but very annoying). All of the u-haul representatives we talked to were professional, courteous, and helpful, and Joyce followed through with phone calls as promised.

Stephen T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Adam S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark J. 
Évaluation :
5

This is a great, customer-oriented dealership. I feel lucky to have them nearby.

Gerald B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

demon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob Z. 
Évaluation :
5

I had a great experience, the truck was clean and a very comfortable ride!

Paula L. 
Évaluation :
5

I was disappointed that I was told the tank was full. When I filled the tank before returning, it was clear that the previous customer did not fill up. Not a big deal, but another example of a world where corners are cut and a finger is placed on the scale.

Christopher L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLENN P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ronald H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendall B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Craig L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael E. 
Évaluation :
1

Probably the most rude man ran the uhaul desk. He berated me for asking a question. I'm so sorry to have bothered him by asking to rent a uhaul. He should work where he doesn't need to interact with humans.

Elizabeth H. 
Évaluation :
5

Excellent service and very convenient!!

Deborah N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alison S. 
Évaluation :
2

The gentleman that helped us was very nice, but the intake machine was broken, so the procedure to check in took way too long to get our truck

Donald T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Keith B. 
Évaluation :
3

Customer service was short on patience. Maybe due to COVID stress. Indicator light said "Change Oil Soon." Made me a bit nervous.

Jeffrey Z. 
Évaluation :
5

Got price quote online, thought it was a reservation.Web site didn't direct to reservation. Luckily had truck I needed.Bucky at Louis Doe was great. Computer malfunction made it difficult to clear credit card. Took a long time to resolve. Didn't get the additional miles I needed. At least that I can confirm. Suggest improve web site.

Stephen P. 
Évaluation :
5

Derek was great to work with and he went above and beyond to make sure we could move my Mother into her new home. Great experience and I will use them again and recommend to others. Merci.

Matt S. 
Évaluation :
5

When I dropped off my 24 hrs rental, the clerk failed to check the truck back in and I received a call from a central location representative inquiring as to when I would return the rental. I told her that I dropped it off on time the d'y before. Oops! Not a problem so long as I'm only charged the 24 hrs rental rate.

Bonnie S. 
Évaluation :
5

Great service. Very friendly and efficient.

Brian D. 
Évaluation :
5

Absolutely nothing. Mr. Doe was accommodating and professional. The pick up and drop off was flawless.

Scott W. 
Évaluation :
5

The owner and staff was great! Very efficient and clean. a ++

Lincoln Academy S. 
Évaluation :
5

Louis Doe Home Center completed the transaction quickly so I was in a truck quickly. He told me to check the vehicle over for any damage and was ready to go over what I found. He had already placed a "damaged" on the small dent I found. The pick-up truck I rented was new, very clean and drove great. I received a phone voice mail message from Louis Doe's telling me the mileage and cost of the retail the next day. I enjoyed the whole experience.

LEE R. 
Évaluation :
4

U-haul won't let this location give me a newer truck when I go out of state, I rent trucks there for the last 2 years for my moving company,spend thousands of dollars every year, because I rent at least 2 to 3 trucks a week.I can't for the love of me figure out why not.Mark and Louis doe's are wonderful people and a great company but if things don't or won't change then I will have to do something else and I guess u-haul won't care about the business they will lose.

Damon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

South Bristol S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sam H. 
Évaluation :
3

Handy location for pickup but not open before 9am. We did a "self-serve" pickup but it would have been SO helpful to have a notice the day before (email?) with step by step instructions for picking up truck: (how to access keys in lock box) having your IDs ready to photo copy, having your cellphone with you, etc... It took us over 1/2 hour at the counter of the hardware store asking a very nice guy how the self serve pickup system worked? He tried to help. But, we had technical issues with settings on our cellphone which required IT knowledge to resolve...we had to make several calls to U-Haul customer tech support to help us figure out how to access our account, and your app, and walk us through the pick up using cellphone verification steps... we lost a crucial hour in our drive to meet our movers which cost us $$ on the other end. The truck exterior was clean and dent free but the cab was dirty with mud floors (ok, it's Maine) but crumbs and dirty cupholders from previous driver...we had to wipe down the whole cab before we departed. The blankets we ordered were NOT in the truck. And, there was a sticker on the dash saying to turn off the tow haul BUT it wasn't clear where the button was to turn it off - yet another call to U-Haul to ask where to find it. (you just push in the end of the lever to the right of the steering wheel)... Next rental, I'll go back to Brunswick and probably do an in-person pick up so someone can explain your system and features on your trucks.

PATRICIA Z. 
Évaluation :
5

The gentleman who helped us with the rental was knowledgeable and polite.

Geoffrey D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark D. 
Évaluation :
2

The seats had embedded hay and were not clean. The van was rented to me without a full tank of gas. I advised the owner of this fact as soon as I started the vehicle.

Helen B. 
Évaluation :
4

It's hard to fill gasoline to appropriate level when it's only to 3/4 full, as in my case. Better to always receive it full, and then return it full. Like this place because very easy to park and leave your own car there until you return.

Christine B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damon H. 
Évaluation :
5

Everyone was super helpful and very nice. Knowledgeable and eager to help. Will definitely be returning to this location. Merci.

Whitney M. 
Évaluation :
5

Customer service was excellent!

Kate H. 
Évaluation :
1

owner of the store very rude we accidently over filled the truck by half so they got a free half tank of gas and tried to charge me 20 because he saw some mud very greedy very hateful and on top of that I had already given extra when I picked up the truck for mileage ect. def worth driving extra ten mins to another location

garret M. 
Évaluation :
5

Your “advertised“ online rates, compared to what we were actually charged, are downright fraudulent. 19,95 $ a day? We were charged 79 $. Slimy fine-print bullsh*t, UHaul. Shame on your predictable, petty corporate greed-mongering. Ya gross...

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

doug M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damon H. 
Évaluation :
5

The experience went very smoothly.

Marty F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frazier G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kara P. 
Évaluation :
1

I was scammed and charged for the 150 $deductible on the collision insurance of a van rental. The agent accused me of damaging the rear bumper which was intact and coated with a layer of undisturbed dust upon my inspection. When I returned the truck, there was no evidence of any recent abrasion or impact. I have a photograph of the bumper at the return but the agent provided no visual proof that the bumper was in any different condition prior to my rental. I will initiate a dispute regarding this egregious charge and will never rent from this agent again.

Josph D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa J. 
Non les évaluations ont été soumises pour cet établissement.

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  • Icône de camion de déménagement
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