I rented a 20 foot truck on Friday 4/16/21, drove it to Portland and back as I had to pick up supplies for a shipment that had to be in Boston by 5:30 Sunday morning. The entire way down and back the steering wheel was shaking and the truck would randomly take off to the right. I could not even go 60 mph. I called the rental facility Louis Doe Homecenter and explained, they did have a replacement truck but still charged me 162,00 $ for the mileage that I had to use then the rental for the new truck a total of 3 days plus the mileage for that truck. The first truck was unsafe to say the least and should not have been on the road. The rental place stated they do not do the maintenance on the trucks... really.... and stated the previous renter said it went great... anyway.. it was an unsafe vehicle and I personally don't feel simply replacing and charging for the mileage was the best customer service. I was very inconvenient to have to go through all that in the midst of having to pack the shipment we had to have ready to be in Boston at 5:30 am Sunday morning.Idajane M.
Moving Truck Rental in Newcastle, ME at Louis Doe Home Center
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Newcastle, ME 04553
(@ RT 1)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 9h am à 4h30 pm
- Dim : 9h am à 12h30 pm
- Retour client 24 heures
One-Way and In-Town Local Rentals in Newcastle, ME 04553
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
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I paid for 1/2 dozen blankets and never received them.PAMELA N.
Get away from U-Haul. All they do is collect money. Not helpful.Walter S.
Excellent service and equipment very clean and customer-ready. Keep up the good work! Do nothing differently.ROBERT G.
Crusty inter personal skills...but gets the job done!Alexander F.
Lower your mileage charge! You can accomplish this & still make a profit by raising the daily rental fee. The shock at the end of a tiring day -- to pay nearly $200 for a $30-a-day gentle rental -- puts me off using you again.MERIBY S.
Tucked in the back of a hardware store- not much haul accessories if any, but trucks are available and it's MaineJim D.
The check in process was a bit confusing and needs to be improved. You need to make sure the requirements are known ahead of time. We are retired and do not carry our passports with us unless traveling internationally. You wanted a photo of my license and did not realize you wanted a selfie first. The van had low tire pressure in the left front which delayed our trip. The night before was cold resulting in the low pressure (has happened in my car so it is understandable but very annoying). All of the u-haul representatives we talked to were professional, courteous, and helpful, and Joyce followed through with phone calls as promised.Stephen T.
This is a great, customer-oriented dealership. I feel lucky to have them nearby.Gerald B.
I had a great experience, the truck was clean and a very comfortable ride!Paula L.
I was disappointed that I was told the tank was full. When I filled the tank before returning, it was clear that the previous customer did not fill up. Not a big deal, but another example of a world where corners are cut and a finger is placed on the scale.Christopher L.
Probably the most rude man ran the uhaul desk. He berated me for asking a question. I'm so sorry to have bothered him by asking to rent a uhaul. He should work where he doesn't need to interact with humans.Elizabeth H.
Excellent service and very convenient!!Deborah N.
The gentleman that helped us was very nice, but the intake machine was broken, so the procedure to check in took way too long to get our truckDonald T.
Customer service was short on patience. Maybe due to COVID stress. Indicator light said "Change Oil Soon." Made me a bit nervous.Jeffrey Z.
Got price quote online, thought it was a reservation.Web site didn't direct to reservation. Luckily had truck I needed.Bucky at Louis Doe was great. Computer malfunction made it difficult to clear credit card. Took a long time to resolve. Didn't get the additional miles I needed. At least that I can confirm. Suggest improve web site.Stephen P.
Derek was great to work with and he went above and beyond to make sure we could move my Mother into her new home. Great experience and I will use them again and recommend to others. Thank you!Matt S.
When I dropped off my 24 hrs rental, the clerk failed to check the truck back in and I received a call from a central location representative inquiring as to when I would return the rental. I told her that I dropped it off on time the d'y before. Oops! Not a problem so long as I'm only charged the 24 hrs rental rate.Bonnie S.
Great service. Very friendly and efficient.Brian D.
Absolutely nothing. Mr. Doe was accommodating and professional. The pick up and drop off was flawless.Scott W.
The owner and staff was great! Very efficient and clean. a ++Lincoln Academy S.
Louis Doe Home Center completed the transaction quickly so I was in a truck quickly. He told me to check the vehicle over for any damage and was ready to go over what I found. He had already placed a "damaged" on the small dent I found. The pick-up truck I rented was new, very clean and drove great. I received a phone voice mail message from Louis Doe's telling me the mileage and cost of the retail the next day. I enjoyed the whole experience.LEE R.
U-haul won't let this location give me a newer truck when I go out of state, I rent trucks there for the last 2 years for my moving company,spend thousands of dollars every year, because I rent at least 2 to 3 trucks a week.I can't for the love of me figure out why not.Mark and Louis doe's are wonderful people and a great company but if things don't or won't change then I will have to do something else and I guess u-haul won't care about the business they will lose.Damon H.
Handy location for pickup but not open before 9am. We did a "self-serve" pickup but it would have been SO helpful to have a notice the day before (email?) with step by step instructions for picking up truck: (how to access keys in lock box) having your IDs ready to photo copy, having your cellphone with you, etc... It took us over 1/2 hour at the counter of the hardware store asking a very nice guy how the self serve pickup system worked? He tried to help. But, we had technical issues with settings on our cellphone which required IT knowledge to resolve...we had to make several calls to U-Haul customer tech support to help us figure out how to access our account, and your app, and walk us through the pick up using cellphone verification steps... we lost a crucial hour in our drive to meet our movers which cost us $$ on the other end. The truck exterior was clean and dent free but the cab was dirty with mud floors (ok, it's Maine) but crumbs and dirty cupholders from previous driver...we had to wipe down the whole cab before we departed. The blankets we ordered were NOT in the truck. And, there was a sticker on the dash saying to turn off the tow haul BUT it wasn't clear where the button was to turn it off - yet another call to U-Haul to ask where to find it. (you just push in the end of the lever to the right of the steering wheel)... Next rental, I'll go back to Brunswick and probably do an in-person pick up so someone can explain your system and features on your trucks.PATRICIA Z.
The gentleman who helped us with the rental was knowledgeable and polite.Geoffrey D.