Customer Reviews for Lovers Lane Storage
(Concessionnaire U-Haul dans le voisinage)

2 000 évaluations

6800 Lovers Ln   Portage, MI 49002

(269) 324-5149

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 7h pm
  • Dim : 8h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(269) 324-5149

6800 Lovers Ln
Portage, MI 49002

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 7h pm
  • Dim : 8h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

1. Park the truck where the app says it is. 2. Put the appliance cart we ordered inside the truck (it was simply in the middle of the driveway and so we assumed it was the one we added to our order. Also, we paid for an appliance cart and it was only a utility cart (I think we're owed a refund for that). 3. How about some directions for opening the key lock? It was absolutely freezing and I couldn't figure out how to open the key lock (in the dark mind you, a light would have helped). I could not read that the black dial needed to be turned once the code was entered. That should be included in the instructions on the app. 4. The check in process; where do I start? How about a heads up on how long that process is going to take? We should have known ahead of time all of the information that we would need so that we could be prepared, not to mention that you would actually need to contact them. It would have been nice to inform someone to expect a call, especially at 7:30am on a Saturday morning. We were lucky that call was even answered. That process was incredibly inconvenient. I was not happy! I have/had intentions to use U-Haul again in the very near future. I'm going to expect this to be made right or I'll take my services elsewhere.

Joseph M. 
Évaluation :
5

Have the main entry walk way from lot railed because us people use the icy hill.

Jose O. 
Évaluation :
5

Once they finish the office remodel it will look nicer. The function was excellent and the yard guys were very good.

DAVID MICHAEL N. 
Évaluation :
3

Truck was dirty inside. But all else was fine.

LAURA JEAN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vicky S. 
Évaluation :
1

The truck hadn't been checked over from the night before, we had to sit and wait for them to check in the truck so they could then check it out to me. I returned the truck with more gas than it had in it when I received it and got charged for gas!

Daniel T. 
Évaluation :
4

Staff was very helpful!

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MATTHEW THOMAS V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW R. 
Évaluation :
4

Mobile check-in wasn't mobile at all. I wouldn't offer as an option unless truly mobile.

Chris C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey N. 
Évaluation :
4

The truck smelled badly of cigarette smoke on the inside. Great customer service, thanks for following up with the phone call!

RICHARD ALAN H. 
Évaluation :
5

Best location ever!

SANTIAGO ALEJAND M. 
Évaluation :
5

The people are very nice. There is never a problem when I change something at the last minute. Also very easy to get to.

Denis E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chris E. 
Évaluation :
5

was easy to manually use and manuever. thanks.

Latasha S. 
Évaluation :
3

Location is a bit run down, but they are slowly working on it.

BART MARIENUS W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MICHAEL JOHN D. 
Évaluation :
1

The miles on the truck were way off by 250 miles. I told the owner about it and she said she would fix it. Instead, nothing was fixed in the computer and I was charged all those miles plus my own. Luckily, I took pictures and was able to call customer service to get a refund of the difference. The whole ordeal with Lovers Lane Storage and the previous company I was supposed to go with very frustrating. Not sure if Uhaul will be high on my list to recommend anymore.

Tamara P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAGE MAHORO N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN HOWARD F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN HOWARD F. 
Évaluation :
3

I spent a couple of hours on the phone trying to get my reservation to associate with my app. Because it would not associate, I was unable to check in my rental with the app. It's unacceptable that your technology doesn't work, which results in me being punished by being charged a $20 convenience charge. This happened the last time I rented a U-Haul as well… Completely unacceptable.

Mathew V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAHANA DOLORES L. 
Évaluation :
5

Awesome customer service

David L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CRAIG LEE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUDHANSHU B. 
Évaluation :
5

Equipment was in great shape! Everything worked as it should

CECIL ALAN M. 
Évaluation :
5

Smooth pick-up & drop-off; folks at this location are friendly and helpful -- they take good care of you, and you're on your way. Excellent --

KEVINJOHN M. 
Évaluation :
2

Had to change pick up location three times before I could get a truck. After being reserved for a couple weeks. Not a fan of having to go 30 miles out of my way to get the truck, then back to load,. It cost me an hour plus and almost 100 miles. But I got a truck, thank you. Life is good.

William G. 
Évaluation :
4

The car hauler strap brackets need replacing. They were almost impossible to use at the beginning and end of route.

Daryl L. 
Évaluation :
2

Place looks run down and scary , glad i was packing heat when i dropped it off would never go back there again

MATTHEW K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

robert S. 
Évaluation :
3

better form of communication via phone. Each time I called, no one picked up and I was sent to a vm that was full.

DOUGLAS JAMES W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan K. 
Évaluation :
5

very polite

MARLENE ANNETTE C. 
Évaluation :
3

It looked like they were remodeling the office, but that happens so no big deal. The trailer was easy to get to and hook up, the assistant help me and even let me borrow a hitch since mine was not set to the right height. He was very friendly. I liked it.

MATTHEW ALAN S. 
Évaluation :
3

Not great signage.

Allen C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RICHARD D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRY MICHAEL V. 
Évaluation :
5

Very easy to use online reservation and pick up at local stores

ROBERT RALPH V. 
Évaluation :
5

Rien

PAUL L B. 
Évaluation :
5

Great customer service!!!

Loretta H. 
Évaluation :
3

The location wasn't horrible. But the drop off after hours procedure was a joke. IT was not their fault. Its your (Uhauls) website. Its stupid that i need have an account to just drop the truck off. I will prolly never need a uhaul again other then maybe once.

Jacob K. 
Évaluation :
2

Prior to pick up I filled reservation information on the website requesting date, time, insurance and expected mileage. We we picked up the unit I offered my insurance information to the lady at the desk. I assumed that no insurance charge would be added to the contact but it was and I didn't notice until 20 minutes later while waiting for a pickup @ Walmart. At that time I called the office and was told they can't do anything. The van we rented was filthy on the outside but at least the inside was clean. I was also surprised that the contract wasn't signed by me. I have used Uhaul in the past but will never be back to the Lovers Lane store.

MICHAEL W. 
Évaluation :
5

You could not have done one thing better. The experience was fast, friendly and flawless. Thank you!!

GARY ALEXANDER L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DANIEL MARK K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CORY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHAN M. 
Évaluation :
5

I could not get a receipt so I am hoping my credit card is correctly charged, I was told I would get a receipt by email and I have not gotten one yet. Everything else is good, I will let you know when I get my credit card bill if I have further problems. Jim

JAMES MICHAEL R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mircea B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD AUSTIN E. 
Évaluation :
5

Don't think renting your trailer will be a option anymore. I'm older and since you trailers have no jack in front you have to have it on vehicals the time. Not very good for handicap, elder and women.

DEAN ARTHUR P. 
Évaluation :
2

This location is convenient for me but if I had another location as convenient I would choose it. The truck was not in good shape, very old looking, after arriving to unload it the truck wouldn't start back up and needed to be jump started. Roadside Assistence could not get anyone there for 45 minutes which is understandable but when trying to get ahold of the location we rented it from to let them know what was going on they couldn't be reached. When we returned it he told us there wouldn't be any additional charge for being less then 15 minutes late but when I got my email receipt they charged us for an additional day rental. It was only late because of the battery. The battery appeared very old, rusty terminals etc. If I would have needed to move things more the the 50 miles we used it for I would have refused the truck. No way would that be a truck I would feel would make a long move for anyone. Overall disappointed in the rental.

Anthony B. 
Évaluation :
5

Will always go here for my U- haul needs, They are the nicest people to deal with clean and well maintained equipment.

JAMES EDWARD T. 
Évaluation :
2

The person working can tell you how much it would be all together at the end. We started off with it being 29,95 and we didn't even put thst many miles on it and they total came out to over 100.

HUNTER LEROY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHERINE KENNED J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL GORDON H. 
Évaluation :
4

???? every one can improve, but these people are professional

BRIAN W M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEVIN CHRISTOPHE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWRENCE JOHN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOBBI D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANITA LEANN S. 
Évaluation :
4

I originally reserved a 15' and realized at the last minute I would only need a 10' truck. The lady working there was flexible and had no issue with changing my reservation. Painless process, easy pick up.

Corina H. 
Évaluation :
5

Quality service. Last minute move and they were so accommodating

DOUGLAS RICHARD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fadi A. 
Évaluation :
1

The guy who was working was rude.

GERALD MARK S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ARTHUR LAWRENCE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUFINO C. 
Évaluation :
3

The return location was very busy and it took a while to check out

Daniel H. 
Évaluation :
5

I used u-hall from Michigan to Kansas city. The services & reception I got from U- hall was professional & excellent.

MARY M. 
Évaluation :
1

Customer service was very rude. I got charged twice and was told I wasn't going to get my money back and the brakes on my Uhaul vehicle was unsafe.

KIARA MERCEDES T. 
Évaluation :
5

This location got me checked out and on my way quickly.

MELISSA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARRY THOMAS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON NICHOLAS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLENN ARTHUR S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alan S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
2

I didn't receive clear instructions when checking in. The person checking me in has very poor English speaking and I couldn't understand most of everything she was trying to communicate. This is kind of a problem when the person responsible for communicating to the customer cannot communicate.

gary H. 
Évaluation :
5

You were great. Thanks.

NELSON PETER T. 
Évaluation :
4

The lady was very nice and quick to check me in.

Denis E. 
Évaluation :
3

They seemed nice but with the truck breaking down I just think that the maintenance might be slacking here.

Deborah M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose L. 
Évaluation :
5

Very nice lady! Picked up at 2:15 PM. Event was cancelled due to weather conditions, so I returned it about 3 hours later.

RICHARD STEVEN M. 
Évaluation :
3

I drove to the original drop off location only to be told they could not accept the uhaul, so I had to take it to another location and then was charged for mileage. It would have been nice to know that the original location could not accept the return.

ROBERT MICHAEL Y. 
Évaluation :
3

Returned the Sunday was not I advance about app for returning nobody there to help. Now I was charged with a convenients fee of $20 because I didn't know how to return your truck in a lot unattended

GARY MELVIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN JOSEPH K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE H. 
Évaluation :
1

Ordered pickup, allows to confirm pickup, arrived and was told the pickup was never available and always in the shop. Bad communication and led expectations.

Sebastian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZAINAB A. 
Évaluation :
4

Everything was ok with the exception of being told and written on the document that there was a full tank of gas when there was actually under 3/4 of a tank of gas. The gentleman who worked there took a pic of the dash to show the actual amount of gas in the vehicle before we left. We put enough gas in so it was at the 3/4 tank level when we returned it. We were not upset by this. So, the only improvement would be for them to make sure they are documenting the correct fuel level for the vehicles. Otherwise everything else was just fine.

DEBORAH LYNN S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Denis E. 
Évaluation :
5

Very friendly people working here!

Susan G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark B. 
Non les évaluations ont été soumises pour cet établissement.

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