Customer Reviews for Lovers Lane Storage
(Concessionnaire U-Haul dans le voisinage)

2 085 évaluations

6800 Lovers Ln   Portage, MI 49002

(269) 324-5149

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 7h pm
  • Dim : 8h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(269) 324-5149

6800 Lovers Ln
Portage, MI 49002

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 7h pm
  • Dim : 8h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

SHAHAB JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David N. 
Évaluation :
5

The owner here is always helpful and easy to work with.

JOEL L. 
Évaluation :
5

Quick and easy

Paul N. 
Évaluation :
5

I am an over the road truck driver I have to get shuttle trucks to accommodate some deliveries. This facility aloud me to stay in my rig over night and leave it while I made my deliveries. Very accommodating. One of the better ones by far. Merci

JEREMY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HAROLD THOMAS M. 
Évaluation :
2

Male staff was not friendly, multiple condescending remarks in a few minutes. Location was a mess. Unnecessary time waiting that led to confusion in the return of equipment.

Derek H. 
Évaluation :
5

The people who are there easy to talk to very courteous.the location is ideal

MARK G. 
Évaluation :
4

The online check process was a waste of my time I still had to go inside

Brandie P. 
Évaluation :
4

the staff was awesome, help walk us through the equipment and how to use anything. also made themselves available anytime if we had a question.

JOSEPH H. 
Évaluation :
5

Everything was great, but the only minor issue I had was when I went to return the vehicle, I was told the front desk/building would be open until 7:00, I arrived at 6:35 and it was locked and no one answered the door or phone. I began doing the self drop off when someone came to the door about 10-15 minutes later and took care of everything very quickly. Overall, very good service.

Timary F. 
Évaluation :
2

The truck wasn't swept out. The location owner called me Sunday morning regarding my reservation. I then showed up to pick up the uhaul and nobody answered the door. No one was answering the office phone. It took about 30 min to get a hold of someone in order to be able to get my reserved truck.

Christopher B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEREK B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ed T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
3

We filled the truck with gas before dropping it off. When we were filling it up, the pump clicked off automatically, so we put the cap on and drove it to the U-Haul office. As it turns out the gas gauge was slightly to le left of “F”. (this is how it was when we picked up the truck). The guy said he was going to charge us $8,25 because we did not turn it in full. After politely diagreeing with him, he said there will be no charge. When our final bill came via e-mail, the $8,25 was included on the bill. I called and they reversed it.

BECKY H. 
Évaluation :
5

No comments.

Abdul B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Diane H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hayleigh M. 
Évaluation :
5

Service was excellent and equipment was in great shape. Merci.

Renay G. 
Évaluation :
3

Everything looked good at pickup with the exception of the already known scrapes and dents. It was nearly freezing when I picked up the truck. What was not known until the drive south was the A/C in the truck does not work. Fighting the wind for over 600 miles with no A/C was torture.

David H. 
Évaluation :
2

This location was unorganized and the people were hard to understand. I continued to get texts to confirm my reservation even after I had already picked up and dropped off my trailer. When my trailer was dropped off the man that worked there took pictures of the trailer and I was told I would receive a receipt which I did not until I called. The only reason I rented from here was because of it's location. The facility was nice, but the office was under construction so it was not welcoming.

Amy O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bradford D. 
Évaluation :
1

More organization by staff and of the space

Makayla L. 
Évaluation :
5

The owner is always super nice. I would never go anywhere else for a uhaul rental.

Craig B. 
Évaluation :
5

Super easy. Folks were friendly snd helpful

Mark K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael N. 
Évaluation :
4

They were very helpful and even provided a car hitch ball we borrowed and returned. Helped install the ball hitch and the process was fast.

james H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel S. 
Évaluation :
4

Quick and easy checkout, the truck was brand new and drove perfectly.

Blake B. 
Évaluation :
3

The locator said this was the closest location to me that had a cargo van, a bit of a drive to pick it up but needed that size, when I got there I had to take a bigger truck because the van had not been returned; a little upsetting because I wasn't comfortable driving such a big truck but had no choice. They were nice about it, just frustrating!

alementa T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steven G. 
Évaluation :
5

Be there on time

Lavonne S. 
Évaluation :
5

Uhaul system was very slow to process and I don't appreciate the price hike during demand. This truck was $150 more than two months prior. It's already pricey with the fuel costs.

Michelle S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey B. 
Évaluation :
4

I rented a dozen blankets but never used them nor took them out of the bags. It was my understanding that when they were returned unused, I would not be charged. When I got my statement, I was charged, so I am not sure what the rules are for that. That being said I really like the people and place I rented from they were friendly and courteous.

Charles H. 
Évaluation :
5

gentleman even unhooked the trailer for me. no lifting!!

Denis E. 
Évaluation :
5

Lower prices, milage and add on fees are too high. Also too many steps in the check in and check out process. With the pictures if you don't have good internet your in trouble it may take a very long time.

Brad P. 
Évaluation :
1

Lady tried to get over and charge a extra 27 for a next day fee when the equipment was returned at the exact time I scheduled

Antonia P. 
Évaluation :
3

Lots of junk sitting around. App check in did not accept my phones location that made it a hassle to return the trailer.

Jeff B. 
Évaluation :
3

We had requested pick up of the 26' truck at Schoolcraft, MI as we had a crew coming to help us move. At the last minute, we got a voicemail message that our location had moved to Lovers Lane. We had to call and reschedule our packers to later time. Our items were in storage at the Schoolcraft location, so was disappointing since we had booked weeks in advance.

gary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAMWARREN P. 
Évaluation :
1

Not charge someone for damage that was already in the vehicle! What is the point of the pre check survey of the vehicle if you are going to charge someone for previous damage anyways!!!

Richard G. 
Évaluation :
5

I thankful for the staff help and flexibility. They made it simple and easy on me to get my work done.

Mopna N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

mary A. 
Évaluation :
4

Make sure the vehicle trailer is better maintained. It took me 45 minutes to load and unload a vehicle because the straps were rusty.

Corey C. 
Évaluation :
2

The first impression of the office area caused me to have second thoughts. It appears to be part of an addition to a home that is not fully completed. That said, the truck was ready and being warmed up for me, the staff was responsive. I would rent from them again.

Kimm M. 
Évaluation :
5

I don't hold them personally accountable unless they are responsible for maintaining the equipment. This was the last 26 foot U-Haul in town so I was very happy to use it and it worked excellently for what I needed it to do. But, the front end suspension and steering is definitely due for some service. It is not dangerous but the wrong driver might find it easier to make a mistake that somebody has experiences myself. The woman was great and even handled our mistakes promptly and correctly I will return in the future from our service

Robert P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
3

Based off of the reservation process, I knew that I was going to be charged a mileage fee. However, I had no idea that I would then ALSO be required to replace any gas that I used. This type of "nickel and diming" is exactly what puts a bad taste in customers' mouths.

Jordan C. 
Évaluation :
3

I unfortunately could not understand everything she was saying to me. She has a very heavy accent. She was friendly though. The pick up truck was dirty on the outside, they stated no time to have it washed. The inside though was clean and still smelled new. They did agree to give me a credit for the appearance of the vehicle. I would go back, if ever I need U-Haul again.

annette F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chester L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob P. 
Évaluation :
5

The attendant was timely and helpful.

Dalton F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jordon N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAH H. 
Évaluation :
1

Hire people who isn't disrespectful, who knows what their doing and isn't trying to take more money out of a customers pocket!!!

Martha L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chris E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rick G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
5

Continue to what you have been doing for years, taking care of customers. I choose to work with this location even though I have other ones that are closer.

tom H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

aditya E. 
Évaluation :
2

Rien

MANUEL M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

carhi J. 
Évaluation :
3

Na

TROY STEPHEN C. 
Évaluation :
5

Nothing comes to mind

DARYL C. 
Évaluation :
1

The inside of the uhaul was completely gross. The gentleman that gave me keys told me it's clean I just check it. Absolutely not.

NICOLE MARIE M. 
Évaluation :
5

It is already fantastic. Keep up the great service. Merci.

Phillip R. 
Évaluation :
2

Over charged & language barrier

JAMES LEE V. 
Évaluation :
5

Outstanding customer service !! I will only rent from here from now on

Chester L. 
Évaluation :
1

I rented two 26 foot trucks and was charged for two extra days for each truck and have called several times to the location and I have not received refund yet.

Carrie J. 
Évaluation :
1

Stop lieing

Tiaree J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie H. 
Évaluation :
3

There was a taillight hanging out of the truck we had and the driver's side door didn't secure properly which caused for lots of wind noise and the sensor to sound the entire drive. The customer service there was also poor as they didn't understand our requests or confirm anything we asked them to confirm. The office is also half finished and unorganized.

BRANDIE ELLEN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deitrice R. 
Évaluation :
5

Keep up the good work

Dennis S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jackson K. 
Évaluation :
5

Price was way more than originally calculated

Cody S. 
Évaluation :
2

1. Park the truck where the app says it is. 2. Put the appliance cart we ordered inside the truck (it was simply in the middle of the driveway and so we assumed it was the one we added to our order. Also, we paid for an appliance cart and it was only a utility cart (I think we're owed a refund for that). 3. How about some directions for opening the key lock? It was absolutely freezing and I couldn't figure out how to open the key lock (in the dark mind you, a light would have helped). I could not read that the black dial needed to be turned once the code was entered. That should be included in the instructions on the app. 4. The check in process; where do I start? How about a heads up on how long that process is going to take? We should have known ahead of time all of the information that we would need so that we could be prepared, not to mention that you would actually need to contact them. It would have been nice to inform someone to expect a call, especially at 7:30am on a Saturday morning. We were lucky that call was even answered. That process was incredibly inconvenient. I was not happy! I have/had intentions to use U-Haul again in the very near future. I'm going to expect this to be made right or I'll take my services elsewhere.

Joseph M. 
Évaluation :
5

Have the main entry walk way from lot railed because us people use the icy hill.

Jose O. 
Évaluation :
5

Once they finish the office remodel it will look nicer. The function was excellent and the yard guys were very good.

DAVID MICHAEL N. 
Évaluation :
3

Truck was dirty inside. But all else was fine.

LAURA JEAN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vicky S. 
Évaluation :
1

The truck hadn't been checked over from the night before, we had to sit and wait for them to check in the truck so they could then check it out to me. I returned the truck with more gas than it had in it when I received it and got charged for gas!

Daniel T. 
Évaluation :
4

Staff was very helpful!

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MATTHEW THOMAS V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW R. 
Évaluation :
4

Mobile check-in wasn't mobile at all. I wouldn't offer as an option unless truly mobile.

Chris C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey N. 
Évaluation :
4

The truck smelled badly of cigarette smoke on the inside. Great customer service, thanks for following up with the phone call!

RICHARD ALAN H. 
Évaluation :
5

Best location ever!

SANTIAGO ALEJAND M. 
Évaluation :
5

The people are very nice. There is never a problem when I change something at the last minute. Also very easy to get to.

Denis E. 
Évaluation :
5

I moved out over a month ago and immediately informed the manager. It another debit on my account and several calls and visits to get this email finally. I also have yet to receive a refund from the last charge to my account. I better not get charged again either!!!

Deborah C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly n.  |  Expérience générale 
Évaluation :
5

The people that work here are exceptional, I couldn't be happier . I love everything about this storage facility . I recommended it to a friend who rented a unit as well, & she is also very pleased . Keep up the good work . Merci

Alicia S.  |  Expérience générale 
Évaluation :
3

This facility is raising prices 20 % a year. It will soon be out of the range I will pay to store something outside.

Dale S.  |  Expérience générale 
Évaluation :
5

Flexible. Great customer service. Good price

Diane L.  |  Expérience générale 
Évaluation :
5

Excellent

Diane L.  |  Expérience générale 
Évaluation :
5

Enjoyed

CLEMENTE V.  |  Expérience générale 
Évaluation :
5

merci

Brandon M.  |  Expérience générale 
Évaluation :
4

Only change I would ask is that the website correct the size limit on each storage unit. The on I originally reserved did NOT fit up 1200 sq ft of apartment space. Otherwise, fast friendly service!!

Privacy R.  |  Premières impressions 
Évaluation :
3

Had to reserve a larger unit and am waiting for a prorated refund of $44 to be credited to my card.

Privacy R.  |  Premières impressions 
Évaluation :
1

I did not receive a unit on arrival, I was told it given to someone else because they didn`t think I was going to show. What`s the definition of a reservation?.

Privacy R.  |  Premières impressions 
Évaluation :
3

The lady was very kind and was helpful.

Privacy R.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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