Customer Reviews for Lovers Lane Storage
(Concessionnaire U-Haul dans le voisinage)

2 129 évaluations

6800 Lovers Ln   Portage, MI 49002

(269) 324-5149

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 7h pm
  • Dim : 8h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 8h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(269) 324-5149

6800 Lovers Ln
Portage, MI 49002

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 7h pm
  • Dim : 8h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 8h00 am à 5h00 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Everything worked fine , but I would have liked to see a couple of the tires on the car hauler to be a little newer , they were pretty worn and in turn made me a little nervous once my car was on the trailer. I would rent from them again .

gilbert P. 
Évaluation :
3

Return slip option to include with keys in case something needed explanation or follow up. Going thru uhaul site to do this not the easiest.

Melissa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hugo A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Bill P. 
Évaluation :
5

You solved my furniture pick up problem.. Easy!!!

Sandra C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenny S. 
Évaluation :
4

My only problem was that I wanted to drop off the vehicle in Middleville Michigan and I was told that I had to drop off at the 28th street location in Grand Rapids

Bryan H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael J. 
Évaluation :
2

The store doesn't appear to be ready for customers yet. Completely demo this bed and under construction. Office space not even ready yet. Had to search for the employee for a while. Despite the worker out front saying she was coming. Not sure how he knew this since he didn't call or text her or even holler

Maggie G. 
Évaluation :
5

Office is still in renovation. Better signage when entering the yard to point to the office would be helpful. The staff were friendly and helpful.

Stephe G. 
Évaluation :
5

Very helpful and polite service! Highly recommend!

Theresa N. 
Évaluation :
5

The owners are very accommodating and friendly. Very impressed with them!

Thomas B. 
Évaluation :
5

The service was fast and easy. Much easier compared to other places I've been too.

Jonathan K. 
Évaluation :
5

Excellent service! Clean, friendly, and quick to get me in, hooked up and on my way!

Sandra J. 
Évaluation :
3

The oil light kept coming on and I felt the transmission was slipping. The brakes were worrisome too.

Lori D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Adam F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christina M. 
Évaluation :
3

The car trailer I rented worked excellent!! Great design U Haul!!

Scott M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ray B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

S.O.

Nigel L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Judy G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim M. 
Évaluation :
1

I tried to drop off during busy hours and no one was there. It said to call phone number on door for help but the mailbox was full. I took pictures of my return and then called uhaul 800 number to let know I returned. I was on hold and hour and 15 minutes before I spoke to someone. I tried a live chat online and no one joined chat so I gave up after an hour wait online.

Holly T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terrance E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dessie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
1

asked for pickup truck, was lied to given a 20' truck that guzzled gas and i paid 150 for the tank

Madison L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew M. 
Évaluation :
5

Adella has helped me a few times and always a good experience. She's the reason I only shop 1 place, hers.

JOEL L. 
Évaluation :
2

Getting waited on is time consuming and it is difficult to understand the proprietor.

Wesley S. 
Évaluation :
2

Tail light didnt work and guy new it. Also was not told of 8 fee till after returning

DEAN ARTHUR P. 
Évaluation :
5

Excellent experience.

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn B. 
Évaluation :
5

This location was simply amazing and thankful they were there!! I had the wrong size trailer from another location and was able to get the correct size from this location. I so appreciate the staff working yesterday for all their help!! Even though I wasn't able to swap trailers I was very happy

William P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Steven K. 
Évaluation :
4

The app ran painfully slow for mobile pickup 30 mins to upload photos etc, this should take/has taken 10 mins at other locations. Each time I had to close the app, which clears all of your data, and then start over. Folks running the place were good app is subpar.

Justin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SandraK H. 
Évaluation :
2

Service was very poor. I did everything on line and was still at the location for 15 minutes to get going, hooked the trailer up by myself.

William P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHAHAB JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David N. 
Évaluation :
5

The owner here is always helpful and easy to work with.

JOEL L. 
Évaluation :
5

Quick and easy

Paul N. 
Évaluation :
5

I am an over the road truck driver I have to get shuttle trucks to accommodate some deliveries. This facility aloud me to stay in my rig over night and leave it while I made my deliveries. Very accommodating. One of the better ones by far. Merci

JEREMY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HAROLD THOMAS M. 
Évaluation :
2

Male staff was not friendly, multiple condescending remarks in a few minutes. Location was a mess. Unnecessary time waiting that led to confusion in the return of equipment.

Derek H. 
Évaluation :
5

The people who are there easy to talk to very courteous.the location is ideal

MARK G. 
Évaluation :
4

The online check process was a waste of my time I still had to go inside

Brandie P. 
Évaluation :
4

the staff was awesome, help walk us through the equipment and how to use anything. also made themselves available anytime if we had a question.

JOSEPH H. 
Évaluation :
5

Everything was great, but the only minor issue I had was when I went to return the vehicle, I was told the front desk/building would be open until 7:00, I arrived at 6:35 and it was locked and no one answered the door or phone. I began doing the self drop off when someone came to the door about 10-15 minutes later and took care of everything very quickly. Overall, very good service.

Timary F. 
Évaluation :
2

The truck wasn't swept out. The location owner called me Sunday morning regarding my reservation. I then showed up to pick up the uhaul and nobody answered the door. No one was answering the office phone. It took about 30 min to get a hold of someone in order to be able to get my reserved truck.

Christopher B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEREK B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ed T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
3

We filled the truck with gas before dropping it off. When we were filling it up, the pump clicked off automatically, so we put the cap on and drove it to the U-Haul office. As it turns out the gas gauge was slightly to le left of “F”. (this is how it was when we picked up the truck). The guy said he was going to charge us $8,25 because we did not turn it in full. After politely diagreeing with him, he said there will be no charge. When our final bill came via e-mail, the $8,25 was included on the bill. I called and they reversed it.

BECKY H. 
Évaluation :
5

No comments.

Abdul B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Diane H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hayleigh M. 
Évaluation :
5

Service was excellent and equipment was in great shape. Merci.

Renay G. 
Évaluation :
3

Everything looked good at pickup with the exception of the already known scrapes and dents. It was nearly freezing when I picked up the truck. What was not known until the drive south was the A/C in the truck does not work. Fighting the wind for over 600 miles with no A/C was torture.

David H. 
Évaluation :
2

This location was unorganized and the people were hard to understand. I continued to get texts to confirm my reservation even after I had already picked up and dropped off my trailer. When my trailer was dropped off the man that worked there took pictures of the trailer and I was told I would receive a receipt which I did not until I called. The only reason I rented from here was because of it's location. The facility was nice, but the office was under construction so it was not welcoming.

Amy O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bradford D. 
Évaluation :
1

More organization by staff and of the space

Makayla L. 
Évaluation :
5

The owner is always super nice. I would never go anywhere else for a uhaul rental.

Craig B. 
Évaluation :
5

Super easy. Folks were friendly snd helpful

Mark K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael N. 
Évaluation :
4

They were very helpful and even provided a car hitch ball we borrowed and returned. Helped install the ball hitch and the process was fast.

james H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel S. 
Évaluation :
4

Quick and easy checkout, the truck was brand new and drove perfectly.

Blake B. 
Évaluation :
3

The locator said this was the closest location to me that had a cargo van, a bit of a drive to pick it up but needed that size, when I got there I had to take a bigger truck because the van had not been returned; a little upsetting because I wasn't comfortable driving such a big truck but had no choice. They were nice about it, just frustrating!

alementa T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steven G. 
Évaluation :
5

Be there on time

Lavonne S. 
Évaluation :
5

Uhaul system was very slow to process and I don't appreciate the price hike during demand. This truck was $150 more than two months prior. It's already pricey with the fuel costs.

Michelle S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey B. 
Évaluation :
4

I rented a dozen blankets but never used them nor took them out of the bags. It was my understanding that when they were returned unused, I would not be charged. When I got my statement, I was charged, so I am not sure what the rules are for that. That being said I really like the people and place I rented from they were friendly and courteous.

Charles H. 
Évaluation :
5

gentleman even unhooked the trailer for me. no lifting!!

Denis E. 
Évaluation :
5

Lower prices, milage and add on fees are too high. Also too many steps in the check in and check out process. With the pictures if you don't have good internet your in trouble it may take a very long time.

Brad P. 
Évaluation :
1

Lady tried to get over and charge a extra 27 for a next day fee when the equipment was returned at the exact time I scheduled

Antonia P. 
Évaluation :
3

Lots of junk sitting around. App check in did not accept my phones location that made it a hassle to return the trailer.

Jeff B. 
Évaluation :
3

We had requested pick up of the 26' truck at Schoolcraft, MI as we had a crew coming to help us move. At the last minute, we got a voicemail message that our location had moved to Lovers Lane. We had to call and reschedule our packers to later time. Our items were in storage at the Schoolcraft location, so was disappointing since we had booked weeks in advance.

gary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAMWARREN P. 
Évaluation :
1

Not charge someone for damage that was already in the vehicle! What is the point of the pre check survey of the vehicle if you are going to charge someone for previous damage anyways!!!

Richard G. 
Évaluation :
5

I thankful for the staff help and flexibility. They made it simple and easy on me to get my work done.

Mopna N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

mary A. 
Évaluation :
4

Make sure the vehicle trailer is better maintained. It took me 45 minutes to load and unload a vehicle because the straps were rusty.

Corey C. 
Évaluation :
2

The first impression of the office area caused me to have second thoughts. It appears to be part of an addition to a home that is not fully completed. That said, the truck was ready and being warmed up for me, the staff was responsive. I would rent from them again.

Kimm M. 
Évaluation :
5

I don't hold them personally accountable unless they are responsible for maintaining the equipment. This was the last 26 foot U-Haul in town so I was very happy to use it and it worked excellently for what I needed it to do. But, the front end suspension and steering is definitely due for some service. It is not dangerous but the wrong driver might find it easier to make a mistake that somebody has experiences myself. The woman was great and even handled our mistakes promptly and correctly I will return in the future from our service

Robert P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
3

Based off of the reservation process, I knew that I was going to be charged a mileage fee. However, I had no idea that I would then ALSO be required to replace any gas that I used. This type of "nickel and diming" is exactly what puts a bad taste in customers' mouths.

Jordan C. 
Évaluation :
3

I unfortunately could not understand everything she was saying to me. She has a very heavy accent. She was friendly though. The pick up truck was dirty on the outside, they stated no time to have it washed. The inside though was clean and still smelled new. They did agree to give me a credit for the appearance of the vehicle. I would go back, if ever I need U-Haul again.

annette F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chester L. 
Évaluation :
5

I moved out over a month ago and immediately informed the manager. It another debit on my account and several calls and visits to get this email finally. I also have yet to receive a refund from the last charge to my account. I better not get charged again either!!!

Deborah C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly n.  |  Expérience générale 
Évaluation :
5

The people that work here are exceptional, I couldn't be happier . I love everything about this storage facility . I recommended it to a friend who rented a unit as well, & she is also very pleased . Keep up the good work . Merci

Alicia S.  |  Expérience générale 
Évaluation :
3

This facility is raising prices 20 % a year. It will soon be out of the range I will pay to store something outside.

Dale S.  |  Expérience générale 
Évaluation :
5

Flexible. Great customer service. Good price

Diane L.  |  Expérience générale 
Évaluation :
5

Excellent

Diane L.  |  Expérience générale 
Évaluation :
5

Enjoyed

CLEMENTE V.  |  Expérience générale 
Évaluation :
5

merci

Brandon M.  |  Expérience générale 
Évaluation :
4

Only change I would ask is that the website correct the size limit on each storage unit. The on I originally reserved did NOT fit up 1200 sq ft of apartment space. Otherwise, fast friendly service!!

Privacy R.  |  Premières impressions 
Évaluation :
3

Had to reserve a larger unit and am waiting for a prorated refund of $44 to be credited to my card.

Privacy R.  |  Premières impressions 
Évaluation :
1

I did not receive a unit on arrival, I was told it given to someone else because they didn`t think I was going to show. What`s the definition of a reservation?.

Privacy R.  |  Premières impressions 
Évaluation :
3

The lady was very kind and was helpful.

Privacy R.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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