Customer Reviews for Lovers Lane Storage
(Concessionnaire U-Haul dans le voisinage)

1 933 évaluations

6800 Lovers Ln   Portage, MI 49002

(269) 324-5149

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 7h pm
  • Dim : 8h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(269) 324-5149

6800 Lovers Ln
Portage, MI 49002

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 7h pm
  • Dim : 8h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

BOBBI D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANITA LEANN S. 
Évaluation :
4

I originally reserved a 15' and realized at the last minute I would only need a 10' truck. The lady working there was flexible and had no issue with changing my reservation. Painless process, easy pick up.

Corina H. 
Évaluation :
5

Quality service. Last minute move and they were so accommodating

DOUGLAS RICHARD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fadi A. 
Évaluation :
1

The guy who was working was rude.

GERALD MARK S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ARTHUR LAWRENCE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUFINO C. 
Évaluation :
3

The return location was very busy and it took a while to check out

Daniel H. 
Évaluation :
5

I used u-hall from Michigan to Kansas city. The services & reception I got from U- hall was professional & excellent.

MARY M. 
Évaluation :
1

Customer service was very rude. I got charged twice and was told I wasn't going to get my money back and the brakes on my Uhaul vehicle was unsafe.

KIARA MERCEDES T. 
Évaluation :
5

This location got me checked out and on my way quickly.

MELISSA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARRY THOMAS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON NICHOLAS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLENN ARTHUR S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alan S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
2

I didn't receive clear instructions when checking in. The person checking me in has very poor English speaking and I couldn't understand most of everything she was trying to communicate. This is kind of a problem when the person responsible for communicating to the customer cannot communicate.

gary H. 
Évaluation :
5

You were great. Thanks.

NELSON PETER T. 
Évaluation :
4

The lady was very nice and quick to check me in.

Denis E. 
Évaluation :
3

They seemed nice but with the truck breaking down I just think that the maintenance might be slacking here.

Deborah M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose L. 
Évaluation :
5

Very nice lady! Picked up at 2:15 PM. Event was cancelled due to weather conditions, so I returned it about 3 hours later.

RICHARD STEVEN M. 
Évaluation :
3

I drove to the original drop off location only to be told they could not accept the uhaul, so I had to take it to another location and then was charged for mileage. It would have been nice to know that the original location could not accept the return.

ROBERT MICHAEL Y. 
Évaluation :
3

Returned the Sunday was not I advance about app for returning nobody there to help. Now I was charged with a convenients fee of 20 $because I didn't know how to return your truck in a lot unattended

GARY MELVIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN JOSEPH K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE H. 
Évaluation :
1

Ordered pickup, allows to confirm pickup, arrived and was told the pickup was never available and always in the shop. Bad communication and led expectations.

Sebastian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZAINAB A. 
Évaluation :
4

Everything was ok with the exception of being told and written on the document that there was a full tank of gas when there was actually under 3/4 of a tank of gas. The gentleman who worked there took a pic of the dash to show the actual amount of gas in the vehicle before we left. We put enough gas in so it was at the 3/4 tank level when we returned it. We were not upset by this. So, the only improvement would be for them to make sure they are documenting the correct fuel level for the vehicles. Otherwise everything else was just fine.

DEBORAH LYNN S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Denis E. 
Évaluation :
5

Very friendly people working here!

Susan G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
2

Location pick up anytime was difficult as the key was in the office, not the combination box. When we went to the office no one answered the door or the phone. It took 15 min calling multiple times to get them to answer. Also the dolly was not in the truck and we had to come back for it.

Garrett H. 
Évaluation :
4

Van ran well but "Change Engine Oil Soon" was on the whole time. I told the attendant when first got in the van but he said it was just a warning. Maybe someone didn't reset the indicator on the last oil change. No big problem. That's the reason I said no to "was the equipment clean and well maintained?"

WALTER MORRIS A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew D. 
Évaluation :
5

Very helpful. Check-in went very quickly. I will be using them for the next two moves.

Denis E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrick R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRICK R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NATHANIEL DOUGLA H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ronald B. 
Évaluation :
1

3rd time I've rented from this location. They charged me for returning the truck claiming it had no gas in it. When in fact I returned it with more than I got it with. Not only will I be disputing that with my credit card company. I will be suing for falsifying documents, libel, and wasting my time.

Justin S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lance W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Blane H. 
Évaluation :
4

Describe how everything works ON THE WEBSITE. What to expect at pick-up, like taking pictures of the truck and phone check in. How drop off works, including the recommendation to fill the tank before that happens. Best location for gas is an idea.

Connie T. 
Évaluation :
2

I was not notified that my gear was actually ready at another location. When i picked up at the changed location the trailer was not in working order. The trailer had debris in the trailer bed I had to clean. Very disappointed

Stacey Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH LEE M. 
Évaluation :
2

Ordered a certain item. Didn't have it. No storage containers. Communication is horrible.

MITCHELL LEE M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JACK ARTHUR Y. 
Évaluation :
1

I'm a livid about my experience today with uhaul. I was charged twice and my initial reservation was not honored with no notification until I arrived for pick up. I need a refund for one of these reservations!

MARINESE SHONTAY F. 
Évaluation :
5

Great service

Jhonatan S. 
Évaluation :
2

The agent is very difficult for me to understand. I just agreed to whatever she said. Other than that the rental experience was fine.

Wesley S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Peter R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terry V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG LEE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jim P. 
Évaluation :
5

I arrived prior to opening and found 5 others in line in front of me. They worked quickly and efficiently to get my rental processed so I could get on the road.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Troy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia R. 
Évaluation :
3

Easy drop off

Dana B. 
Évaluation :
5

The owner is amazing and always makes time for her customers. I've used this location 6 times and she is the best part of any move!

Joel L. 
Évaluation :
4

The trailer was available on shot notice. It held all my things and towed easily. I was able to get what I needed done in two hours!

THOMAS LEE V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JONNIE STEWART R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BLAKE RICHARD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doyan A. 
Évaluation :
1

Either update the hours on the web site or make sure to have staff available for the posted hours. Staff needs additional training.

STEVEN CRAIG H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JUDY ANN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY GORDON P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brent D. 
Évaluation :
3

Personnel at this location are often not on site. Need to call them to come. Also, at this point, I have been double-charged.

JOHN TOWNLEY M. 
Évaluation :
5

Free whiskey when I return the equipment would be nice.

John R. 
Évaluation :
1

truck was a joke

dan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia B. 
Évaluation :
3

The employee was super helpful in getting us the best rental deal for our situation and we were very pleased with the results. The truck was excellent!

PAUL F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tim M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Justin S. 
Évaluation :
5

appreciate the convenience and courtesy....and availability

ELIZABETH ANNE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tenee T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara M. 
Évaluation :
4

Not real obvious where the office is or if they are open.

MARK S S. 
Évaluation :
5

Everything is great,thank you...

JAMES WILLIAM H. 
Évaluation :
2

truck was on empty when I picked it up low fuel light went on after 7 miles of driving, had to get gas twice, all they cared about when I picked it up was making sure I replaced the fuel that wasn't there.. worker brought the truck around, handed over keys and when I got home he had left the rea door open.

Kevin A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

randall S. 
Évaluation :
1

Actually have the equipment people reserve at the location selected on the date of the reservation, and if you don't, don't lie to your customers. Fix the check-in process in the app because it just doesn't work.

Justin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARLYN JEAN C. 
Évaluation :
4

I called U-Haul corporate because I turned my truck in in Bend, Oregon on the July the 31st, 2021 and it wasn't even due until August 4th 2021. When I booked the truck on line I was not informed of the fact that I was playing a flat rate. I did go into the U-Haul in Kalamazoo michigan, to add one extra day to the U-Haul thinking I would need longer time to drive across the country and the attendant there mentioned... oh yeah that should be fine we'll only add an extra 40 $on for the extra day. I was on hold with corporate for 35 minutes and then spoke to a customer service agent yesterday on August the 2nd, 2021, and informed him that I was unaware of the fact that I was playing a flat rate and was very interested in receiving a refund on the extra days not needed since I returned the vehicle 3 days early. He said he would open up a customer objection claim for me and when he put me on hold to begin that claim he hung up on me. 44 minutes of waiting and finally speaking to someone and my problem is not resolved. He mentioned to me that each U-Haul is independently owned and can determine whether or not they feel that a refund would be issued or offered, I'm deeply disappointed in the fact that I was not informed that this was a flat rate. Dania VanderMeer

Dania V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KECHENG L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PAMELA ANN A. 
Évaluation :
1

They were not very well organized at all and the dude was rude and acted like I was stealing it

Katelyn H. 
Évaluation :
5

perfect in every way ((:

Aaron F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina C. 
Évaluation :
1

The man who was managing this location today interrupted my pickup process multiple times (I did a mobile contactless pickup). He asked me multiple questions regarding my reservation and tried to get me to come into the office to pick up the keys, which were in the lockbox in which the app said they were in. Then when dropping off the truck, I completed the process on my phone and the same man told me he needed to check me in. When I said I did everything on the app, he told me he needed to double check that I did it right and that I hadn't lied on the form. Overall, a Very unpleasant and very creepy process to pick up and drop off, which also made me feel slightly unsafe and like I was trying to cheat the system. I will not be returning to U-Haul unless I have to, in which I will be using another location.

Dean M. 
Évaluation :
5

Given my rental was used to cross the country I felt that all trailers should have the ability to lock the trailer to the ball of the hitch

BRIAN KEITH V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM EATON U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID VICTOR L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMOTHA G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

I moved out over a month ago and immediately informed the manager. It another debit on my account and several calls and visits to get this email finally. I also have yet to receive a refund from the last charge to my account. I better not get charged again either!!!

Deborah C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly n.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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