U-Haul as a whole company is not a company I would use again. When an issue occurs or you have a question no one can handle it. I have spoken with 4 different people about the issues that I was having on the day of my rental and I'm still waiting to hear back from someone else. Also I did not feel safe about the pick up of my key location when your there after hours. You have to go behind the building on a dirt path, with no lights and there is just bush/shrubs/trees along the other side. The 24/7 truck pick up absolutely was the worst experience. We couldn't even get into the vehicle for 30mins. We had to use a reference, which meant we had to wake up one of our references early in the morning. On top of it all, we didn't get any furniture pads, I had mentioned this 3 of the 4 times I spoke to someone, yet I still got charged for them twice! I now have to wait for a rep to speak with me, and I really doubt I'm getting that money back. Another note, not one person I spoke with greeted us in a friendly matter. It sounded like everyone hated there job especially the person who worked at low cost. Just absolutely the worst experience on an already stressful day.Alison P.
Customer Reviews for Low Cost Equipment
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Delta, BC V4L2M1
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/11/2021: Fermé
- 12/25/2021: Fermé
- 1/1/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.SUSAN S.
Le client n'a pas laissé de commentaire.MARK H.
Keep up the good work !Doug S.
Le client n'a pas laissé de commentaire.Barbara H.
Great service. We use the service a few times a year and always reliable.John H.
Le client n'a pas laissé de commentaire.ALICIA K.
Le client n'a pas laissé de commentaire.LEANNE K.
Le client n'a pas laissé de commentaire.KENNETH R.
Le client n'a pas laissé de commentaire.Krista M.
Great service. Very accommodating and helpful. Friendly staff. Would certainly go back.JORGE M.
Le client n'a pas laissé de commentaire.Frank G.
Le client n'a pas laissé de commentaire.MUSAAB M.
Le client n'a pas laissé de commentaire.MARLENE W.
Would make all vehicle Non-Smoking.Michael K.
It is very handy for my need Close location walking distanceMARIAMMA D.
Glad to have rented the trailerRONALD D.
Le client n'a pas laissé de commentaire.ERIN O.
Nothing! Everything was perfect.KAREN F.
Exactly what I thought I would get. No issues.TERRANCE R.
Le client n'a pas laissé de commentaire.KIT WILDREN J.
Le client n'a pas laissé de commentaire.RUNE N.
Le client n'a pas laissé de commentaire.Matthew S.
I needed to sweep the van out prior to loading and clean the glass and mirrors. Otherwise, great low mileage vehicle and great service.GRANT Y.
My drop off location was 8 days earlier in Point Roberts Washington State which I did. Just got a bill from this location in a completely different country for over 200 $dollars saying I was 8 days late returning the trailer. Had to spent nearly 2 hours on phone with Uhaul in which I still don't have a refund, however they did start a formal request to be reviewed by a manager.JUSTIN L.
Doesn't need fixing. Samuel at this location took care of all my needs during this rental. First class operation. ThanksTom M.
Le client n'a pas laissé de commentaire.ALISTAIR R.
The service was excellent. I will be backJENNIFER H.
Le client n'a pas laissé de commentaire.DEAN H.
Van was dirty and the smell of the interior was awful. We had to drive with the windows down. Contract was not discussed or asked to sign.WILLIAM H.
Le client n'a pas laissé de commentaire.Theodore L.
Such great service!!! My location is Tsawwassen.LIAM V.
Le client n'a pas laissé de commentaire.BENTLEY A.
I had to go to three different locations from what was originally booked 6 weeks prior and they tried to tell me even though my reservation â€œis confirmed and guaranteedâ€ that it actually doesn't matterCOLBY O.
The staff member we dealt with was incredibly rude. We were not told we had to drop our truck off at a specific location and she said some choice words and hung up on us. Moving is stressful enough and she made it 10 times worse.Curtis C.
Truck was actually a lucky get since I messed up the reservation...wrong month apparently. Glasses.... Anyway...truck was available but hadn't been cleaned since it's last use. Team wasn't expecting it to be rented. Will deal with them again regardless.Terry V.
Le client n'a pas laissé de commentaire.KEVIN K.
Le client n'a pas laissé de commentaire.Alice D.
Le client n'a pas laissé de commentaire.KIERON J.
Le client n'a pas laissé de commentaire.FRED M.
Upon check in the clerk confirmed the two dolly's I had included in my rental, but once I arrived home found they had not actually put them in the truck. I had to drive back to the rental shop a second time to pick them up, which added to the mileage I had to pay for in my rental. When I dropped the truck off at the end of my rental and asked if the clerk wanted to do the inspection while I was there, he declined.Stephanie K.
Le client n'a pas laissé de commentaire.ALLEN F.
Overall it was a very great service!PHILIP H.
online check in does not work, resulted in several emails to fix issues along with being overcharged. Truck was fine but I would not care to use the online services again.Garfield S.
Clean the truck, was super dirty inside and no senitized and do oil change. 0 % oil life left. Windshield wiper was also stripped off. So was unsafe when rainingJacky Y.
The staff were really friendly and helpful. Close to home so everything worked well for us.Peter B.
Could not do self check in as the app could not read my location and would not let me proceed. As it was after hours there was no help. Paid 20 dollars more then I wanted to.Rowena D.
Drop off link is cumbersome. Would not take proper picsjeff P.
the entire process was handled very efficiently.KYLE L.
Le client n'a pas laissé de commentaire.Tomaso G.
Le client n'a pas laissé de commentaire.DEAN T.
Le client n'a pas laissé de commentaire.VERA K.
Le client n'a pas laissé de commentaire.Mark J.
Le client n'a pas laissé de commentaire.MITCHELL M.
Great customer service!!Darcie G.
Le client n'a pas laissé de commentaire.TRAVIS C.
Le client n'a pas laissé de commentaire.Michael M.
The location of the lock box to the trucks was confusing.Meleah D.
My experience was very pleasant.Leslie S.
Le client n'a pas laissé de commentaire.Rex L.
Little to improve. Accessibility of unit and availability to park my own vehicle during rental time was greatSheldon P.
Clean the cab. Accurately record the fuel level on the contract.Evoin Y.
Le client n'a pas laissé de commentaire.William M.
Le client n'a pas laissé de commentaire.Scot K.
Very helpful, we will use them again. ThanksMICHAEL R.
Le client n'a pas laissé de commentaire.MACGREGOR REALTY A.
The inside cab light was burnt out so it was hard to see in the dark to empty the truck.HAL S.
Very quick, in/out, clean new vanScott H.
Le client n'a pas laissé de commentaire.BARBARA C.
The guys at the shop were Excellent!. I found the check in on my phone to be really frustrating to use and was relieved to have the staff there just check me in. Also I had edited my reservation online to rent a bigger truck and instead of just changing the vehicle it booked me a second truck. Luckily that was remedied when I spoke to the people in the shop in person. So much less complicated when you can connect with an actual human. The location was so convenientSue S.
Le client n'a pas laissé de commentaire.LINDSAY P.
Le client n'a pas laissé de commentaire.JUNE M.
Given the current covid 19 conditions, there was no indication as to whether the truck was sanitized or cleaned. I did clean the inside of the truck and the cloths which I used were dirty which would seem to indicate the vehicle was not properly cleaned prior to use.Gordon J.
I booked online fir 4 hours . But place was closed when I got back - charged for full day - not happyNeil O.
The van was well-maintained and nice but certainly not spotless. I did return it cleaner then I received it.DIANE P.
Le client n'a pas laissé de commentaire.GABRIELLE M.
Le client n'a pas laissé de commentaire.Ibrahim S.
Very pleasant and friendly staff.David S.
The truck was great but the customer service and pick up arrangements not easy. Moving is a grudge purchase people are often tired and stressed. Here is what happened to me. â€¢ complicated app process in order to pick up truck parked off the property â€¢ nobody checked I had the extras I had ordered so got home and had to return to depot to collect them furniture dolly etc, venue did not stock furniture pads I had ordered on line and was told that I had to pay separately for the furniture dolly â€¢ when I returned the truck nobody thought to remind me there was 30 $refill free if I did not fill up the tank. â€¢ trucks speedometer was on mph in Canada it's kph The rental prices are fair and truck and equipment in great shape, but the lack of care for the customer was rough to experience.john B.
Le client n'a pas laissé de commentaire.Pamela M.
The location and staffing are great the problems arose with u-haul Being an American firm they are not Canadian customer oriented Contrac was set up in kilometres and Canadian dollars but billed in miles and USA dollars- pickup time was delayed y and hour without my being notified costing me to have 2 movers waiting- was told would have either a seniors or airline discount dib not happenLarry L.
I had booked my 26' UHaul truck 3 weeks in advance for PU in Surrey and for Mobile Pick Up. I had a crew booked to start my move at 8:00am. A phone call the day before telling me the closest truck was in Abbotsford and couldnt be picked up until 9:30 really caused unecessary stress during a stressful time of moving. I found this very unproffessional from a large company like UHaul. It wasnt until I saw the 26' truck in Tsawwassen that I called UHaul and asked why I couldnt have this truck (I moved from White Rck to Tsawwassen) Once I called, and what I feel did the dispatchers job for her, I was able to Pick Up the truck in Tsawwassen. After I got the truck and location I originally requested the service and truck were great. Only recomendation... Do everything you can to pay attention to where people are moving from and moving to and try to accomodate a truck location that isnt 41KM away in the opposite direction.Kevin B.
Where do I start? I thought this would be easy ...local Uhaul was close to home etc Made a booking in July for a 17 foot truck Told in Sept that all I could get was a 20 foot truck ..ok Then when it got closer to the date I was told that they have never had a 20 foot so unless I went to another location I would need to take 26 foot ok I only needed the truck for one day [ Sunday ] but the whole concept of a one day rental seemed too complicated. They open at 10:00 on Sunday ..I wanted to be on the move by 07:00....they closed at 2PM on Sat, tried to do the self service check in but told the earliest I could get the key was 08:00. They had two lock boxes but one was broken. I had zero confidence in getting the key Sunday am for I booked the truck for 2 days [ and paid insurance for two days ] Truck cab was clean but box was not clean, had to sweep out sand and rocks. Truck had zero gas to start so first stop on a busy day was for gas. My picture of the start miles was 28 282,5 picky but you billed to the decimal so fair is fair. Need a call about the rate as the web site and my telco conversation were all stating 0,69 cents per KM, rate I was billed was 1,43 per KM? Over all not a great experience.... Please call me at 604 786 9181 to discuss Paul ParsonsPaul P.
Le client n'a pas laissé de commentaire.KENNETH C.
Better experience than at the Nordel location. The guys where very accommodating and provided me with plenty of options.MAIKEL P.
Le client n'a pas laissé de commentaire.James E.
Le client n'a pas laissé de commentaire.Sean M.
Le client n'a pas laissé de commentaire.jason W.
Also very helpful staff and courteous.Michael S.
I rented the vehicle at minutes before closing time 4:45 pm on Tues afternoon. I returned the vehicle at 8:45 pm on Wed, the next day, AFTER closing. Thats after phoning to say that I would for sure get the truck back that day. I was 3 hours later than 24 hours. I have been charged for TWO days. which when added together is a difference of about 39,00 $. This is not fair. and was not explained before I rented. I will continue to follow up on this overcharge. All I was told was to contact the main office, nothing could be done.Wayne M.
Le client n'a pas laissé de commentaire.Miles M.
Le client n'a pas laissé de commentaire.LAURA G.
Le client n'a pas laissé de commentaire.jean T.
The guys at this Uhaul location are amazing with customer service.Maureen R.
Le client n'a pas laissé de commentaire.John Anthony M.
Le client n'a pas laissé de commentaire.Eric S.
GREAT SERVICE AND I WOULD RECOMMEND SAMPSON TO ANYONE AS HE'S VERY FRIENDLY, ACCOMMODATING AND VERY EXPERIENCED!!!!!... JOE MAGDALL...Joe M.
We were told from the call center it was okay to drop it there. I was never told about an "after hour" charge. We were told later that that location would not accept the return. I was on a ferry across waterEric S.
Excellent experience and customer serviceRODNEY W.