I confirmed my rental by phone wiht UHaul three times. I booked one month in advance, with my final confirmation 24 hours before pick up. When I arrived and used the app, I was prompted that the location did not do 24/7 pick up, despite three confirmations by phone. The vehicle I had come to pick up had been extended a day on line by the previous renter, so was not even available. I walked on to my ferry reservation without a vehicle. I had to have someone pick me up in Victoria and get me to a UHaul location there. I then had to pay more than double as I was now doing a 'one way' trip despite this not being my plan originally. This was an absolutely brutal rental experience that had so many people jumping in on both sides of the ferry to help us with drop offs and pick ups. We were moving my son out of university and could not delay a day. Very sad for how this all went down. The 24/7 pick up absolutely did not work. And the 'check engine' light was on the entire time. I need to stop now, trying to move on from this.Britt B.
Customer Reviews for Low Cost Equipment
(U-Haul Neighborhood Dealer)
Pour nous contacter
Delta, BC V4L2M1
(Tsawwassen within Century Square Plaza third row)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun : fermé
- Mar - Sam : 9h am à 5h pm
- Dim : fermé
Heures d'ouverture spéciales
- 8/20/2022: Fermé
- 8/27/2022: Fermé
- 9/3/2022: Fermé
- 9/5/2022: Fermé
- 10/8/2022: Fermé
- 10/10/2022: Fermé
- 11/11/2022 - 11/12/2022: Fermé
- 12/24/2022 - 12/26/2022: Fermé
- 12/31/2022 - 1/1/2023: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Excellent service Thank youLewis M.
I was charged 5 times the quoted rate. $19,95 is the quoted rate and my bill was over $100Jennifer E.
Ensure vehicles are in working condition. Our truck's signals did not work.NATASHA P.
Le client n'a pas laissé de commentaire.Judy W.
Le client n'a pas laissé de commentaire.Cynthia L.
Nothing. People were friendly and helpful, and got us underway quickly. Merci.LESLY W.
Le client n'a pas laissé de commentaire.Lan W.
Booking a truck on-line was not efficient. Calling in provided us with a local truck, instead of booking a local truck on-line, and being told the next day, no trucks are available.Jean Z.
Le client n'a pas laissé de commentaire.RAYMOND W.
Downsized to a truck with no ramp. Took 3 trips until 4am. All the gas stations were closed to top up gas. No furniture pads either. The $50 compensation did not come close to covering my file for all the trouble. This location is good. The guys are nice and it's not their fault the previous person did not return truck to same location. Very unfortunate how my move became a nightmare. Had to buy furniture pads which added up quickly. Having no ramp made the reserved dolly useless.Kelly G.
Le client n'a pas laissé de commentaire.Dillon B.
Left Turn signal light not working. One brake light not working.Namit M.
Le client n'a pas laissé de commentaire.DOUG M.
Le client n'a pas laissé de commentaire.Natalie Marie C.
Le client n'a pas laissé de commentaire.bruce T.
Le client n'a pas laissé de commentaire.MICHAEL M.
Le client n'a pas laissé de commentaire.Michael K.
Very friendly peopleRUPINDER D.
I dropped vehicle off with more gas than I used but the dealer said they put 11 L in. That's total BS!Ian G.
Le client n'a pas laissé de commentaire.DONALD C.
Le client n'a pas laissé de commentaire.Andrew M.
Everyone is always so friendly at this locationRachel B.
Le client n'a pas laissé de commentaire.Keith H.
Le client n'a pas laissé de commentaire.Thomas B.
The van needs an exterior wash and a vacuum in the cabin.JOHN B.
Le client n'a pas laissé de commentaire.Joseph B.
Le client n'a pas laissé de commentaire.Andrew N.
Allow mobile checkout to work once you have left drop off location.Joseph B.
Very helpful and reasonable pricesGFloorsurfacingi R.
Le client n'a pas laissé de commentaire.Robert B.
This was a total confusing process that took 45 minutes to check in and 30 minutes to check out. Your online system is extremely poor. It was very difficult. I would simply not bother with Uhaul in the future.Lyne P.
Le client n'a pas laissé de commentaire.Dan M.
Excellent service à la clientèleHsienKueiJack T.
Convenient location, friendly serviceDouglas F.
You need to update my phone number - my father in law keeps getting calls instead of me after mentioning multiple times. Tsawwassen location is the best!GEMMA F.
Great people to deal with ,Yes I recommendManuel B.
Everything went very smoothly, easy pick up and drop off. Perfect size for the job.KAREN F.
Le client n'a pas laissé de commentaire.KLAUS H.
Great online check in experience! First time using it. Will definitely recommend. Thank you for an easy truck rental!!Katelyn H.
We drove 68 miles and bought $20 of gas. When we returned the truck we got billed another $18,74 for gas. Almost $40 to drive 68 miles seems crazy to me. We had frost on the windows so it would be nice if they provided a scrapper. We had to use a restaurant napkin. It would also be nice if they provided a lock. We had to run around at the last minute to figure out how to secure our possessions.STUART N.
The Pad lock was a little difficult to open and closeDOUGLAS P.
Le client n'a pas laissé de commentaire.WILLIAM Y.
Location was closed.Raymond T.
well run location , the team was accommodating and pleasant to deal with.JASON M.
All goodTIMOTHY A.
Le client n'a pas laissé de commentaire.Gagandeep B.
If booking on a weekend make sure there are staff available and not in quarantine. My vehicle was filthy and smelled like the ashes on the door handle.Rosemary S.
Confirm truck gas tank was filled by customer before charging customer for gas.KAREN M.
Le client n'a pas laissé de commentaire.PETER K.
Le client n'a pas laissé de commentaire.TOMASO G.
Unfortunately tank not full when driving away. After driving moderately 40 km myself I fuelled up and 19(!) liters were needed. So I reckon approx 12 liter missing from the start. I do not blame the location, it has been the previous renters cheating.Hendrik V.
I wasn't aware one-way rental pickup locations were determined the day of pickup. I became aware of it the morning of and was told the website did show that info, so my point is I STILL wasn't aware. Wherever that info is, I didn't read and understand it, I work in tech and I'm not an idiot. Uhaul, get your UX team to figure out a better way of communicating this rather critical info, it upended my move and made it an absolute panic. 0 stars. Suggestion: movers should be encouraged to 'pick up their uhaul the day before you need it, as this process might take several hours'. Also, my uhaul didn't come with the blankets & trolley I'd paid for, and the pickup location had no info or suggestion to help me. A far more haphazard rental process than even my worst-case expectations. Customers should also realise that pickup locations do uhaul as a side gig, the guys at low-cost equipment were doing fine at their regular jobs but pretty poorly at uhaul.Adam T.
My service was impeccable. I have rented here before and I will rent here again I am sure. Absolutely lovely staff and serviceDIANE P.
Le client n'a pas laissé de commentaire.Kevin V.
Great experience with Uhaul tsawwassen location. Great customer services and friendly staff.Avtar D.
Rather than $20 + mileage. Should be set price . I paid $90. Then I paid $165 . That is not RIGHTROGER B.
It was hard to find. All else was good.SELENA S.
Le client n'a pas laissé de commentaire.Stjepan Z.
Le client n'a pas laissé de commentaire.JOHN G.
Very good experience.neil S.
Make people aware of the leakage from the roof. Read the Very Fine Print...If the weather is poor maybe offer tarp rentals to cover and protect furniture ETC. Overall the truck itself performed well in the very poor weather conditions. Luckily my son is an excellent driver. The cost for a long haul move was better than I expected. If you can't supply a tarp rental then maybe inform the customer verbally of the leakage in rainy wet weather..They can get their own. I would have got my own to cover furniture had I known the leakage was that bad..Thank YouVICTORIA C.
Efficient friendly service.Richard B.
Not person who helped me fault but the other staff were late so the shop was not open in time for my rental so it me 45min to an hour back. Was suppose to have the rental for 9 am, did not get the keys till 9:45am. But the time I got to truck and did the inspection it was 10amSAMUEL W.
The process was very easy. The staff was helpful and efficient.KANCHANGEET S.
Downside if you are dropping the unit to other place they won't accommodate you right away each location has its own explanation when dropping off the unitJOHN H.
Le client n'a pas laissé de commentaire.YAN S.
The online check in does not work properly. Even with location on it does not recognize locationZoie M.
Le client n'a pas laissé de commentaire.DAVID D.
All good except that I am concerned that you will store my name and credit card number in your computers. Please assure me that you will not do so.RUSSELL C.
U-Haul as a whole company is not a company I would use again. When an issue occurs or you have a question no one can handle it. I have spoken with 4 different people about the issues that I was having on the day of my rental and I'm still waiting to hear back from someone else. Also I did not feel safe about the pick up of my key location when your there after hours. You have to go behind the building on a dirt path, with no lights and there is just bush/shrubs/trees along the other side. The 24/7 truck pick up absolutely was the worst experience. We couldn't even get into the vehicle for 30mins. We had to use a reference, which meant we had to wake up one of our references early in the morning. On top of it all, we didn't get any furniture pads, I had mentioned this 3 of the 4 times I spoke to someone, yet I still got charged for them twice! I now have to wait for a rep to speak with me, and I really doubt I'm getting that money back. Another note, not one person I spoke with greeted us in a friendly matter. It sounded like everyone hated there job especially the person who worked at low cost. Just absolutely the worst experience on an already stressful day.Alison P.
Le client n'a pas laissé de commentaire.SUSAN S.
Le client n'a pas laissé de commentaire.MARK H.
Keep up the good work !Doug S.
Le client n'a pas laissé de commentaire.Barbara H.
Great service. We use the service a few times a year and always reliable.John H.
Le client n'a pas laissé de commentaire.ALICIA K.
Le client n'a pas laissé de commentaire.LEANNE K.
Le client n'a pas laissé de commentaire.KENNETH R.
Le client n'a pas laissé de commentaire.Krista M.
Great service. Very accommodating and helpful. Friendly staff. Would certainly go back.JORGE M.
Le client n'a pas laissé de commentaire.Frank G.
Le client n'a pas laissé de commentaire.MUSAAB M.
Le client n'a pas laissé de commentaire.MARLENE W.
Would make all vehicle Non-Smoking.Michael K.
It is very handy for my need Close location walking distanceMARIAMMA D.
Glad to have rented the trailerRONALD D.
Le client n'a pas laissé de commentaire.ERIN O.
Nothing! Everything was perfect.KAREN F.
Exactly what I thought I would get. No issues.TERRANCE R.
Le client n'a pas laissé de commentaire.KIT WILDREN J.
Le client n'a pas laissé de commentaire.RUNE N.
Le client n'a pas laissé de commentaire.Matthew S.
I needed to sweep the van out prior to loading and clean the glass and mirrors. Otherwise, great low mileage vehicle and great service.GRANT Y.
My drop off location was 8 days earlier in Point Roberts Washington State which I did. Just got a bill from this location in a completely different country for over $200 dollars saying I was 8 days late returning the trailer. Had to spent nearly 2 hours on phone with Uhaul in which I still don't have a refund, however they did start a formal request to be reviewed by a manager.JUSTIN L.
Doesn't need fixing. Samuel at this location took care of all my needs during this rental. First class operation. ThanksTom M.
Le client n'a pas laissé de commentaire.ALISTAIR R.
The service was excellent. I will be backJENNIFER H.
Le client n'a pas laissé de commentaire.DEAN H.