Évaluations des clients Lube Management Inc

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Lube Management Inc

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Trevor D. le

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Le client n'a pas laissé de commentaire.

Karen H. le

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I booked my truck at one location, confirmed for that location, was sent the address to the same location and had to call customer service when the lock box wouldn’t open. The truck I was renting was at a completely different place. Customer service was amazing and helped to get me to the right location. I also rented an appliance dolly for $11. After showing up to HomeDepot to pick my refrigerator up, I noticed that the dolly wasn’t in the truck and had to pay $18 to rent a dolly from HomeDepot. It wasn’t the best experience and a little frustrating. My brother-in-law was helping and I had to hold him up from the rest of his day bc of all of the mix ups. I am also on call and received a call in the 30min it took me to pick up the truck and find the correct location of my truck.

Brian H. le

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I did not ask for insurance of any type when I reserved the vehicle online. When the bill came through the next day I was charged $15 for insurance. They did not register the transaction until the next day as we rented it in the evening, so I did not know of the charge until the next morning.

Andrew L. le

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Le client n'a pas laissé de commentaire.

amy L. le

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Le client n'a pas laissé de commentaire.

Steven B. le

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Le client n'a pas laissé de commentaire.

amy L. le

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Easy check in. Super convenient. Would definitely recommend and use again.

Darlene W. le

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Trucks should be swept and cleaned out before being rented to customers.

greg M. le

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Le client n'a pas laissé de commentaire.

Samantha K. le

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Le client n'a pas laissé de commentaire.

Kimberly M. le

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Everything was so fast and easy, thank you!!

Christopher H. le

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Streamline and speed up the mobile pickup option. Charge less for fuel.

betty M. le

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Keep up the good work.

james C. le

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Just a when that you charge .99 a mile because its a weekend Friday through Sunday. Should not be punished because you work or that's when you have to move

rick K. le

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Le client n'a pas laissé de commentaire.

rick K. le

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Le client n'a pas laissé de commentaire.

Brian M. le

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Very cooperative and friendly people made it really easy.

Patricia P. le

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Ensure that staff has basic training to hook up and/or check for correct hookups and have correct tools to do so in order for the customer not to have to drive to several different locations to fix a problem that should have taken 5 minutes and not 4 hours.

kris K. le

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Le client n'a pas laissé de commentaire.

Dan O. le

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N/A

Kelly T. le

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This place is essentially an oil changing place with a small parking lot with some uhaul equipment. There was one spot left for me to park which I was grateful to have since I had a 20’ truck to park. I was grateful the location was super close for me! Guys were nice when I dropped off the truck. Was very easy. Gave them the keys and off I went.

Gary R. le

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Le client n'a pas laissé de commentaire.

Andrew H. le

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Le client n'a pas laissé de commentaire.

JEREMY H. le

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Stated that I would not be charged if I brought back late as they are closed Sunday's but when I followed the instructions for an after hours return uhaul followed full procedure and almost charged me a late fee. Setup for failure, unacceptable. I am fine with paying for usage, I am not okay with being told things that aren't true.

jawna S. le

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Nice people. Truck was clean and served its purpose. Will most likely go there if I need a uhaul again.

tom T. le

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Le client n'a pas laissé de commentaire.

Scott Y. le

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Le client n'a pas laissé de commentaire.

Mary Beth M. le

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Le client n'a pas laissé de commentaire.

James S. le

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Great job and Tom and Chris were very helpful.

Neva L. le

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Staff was excellent and very nice there. Better than other locations I delt with.

Kenneth J. le

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Le client n'a pas laissé de commentaire.

RICHARD L. le

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Le client n'a pas laissé de commentaire.

Dennis T. le

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Make the rental by the hr. The price is to high for 2 hr use

Karla B. le

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Le client n'a pas laissé de commentaire.

Robert M. le

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Le client n'a pas laissé de commentaire.

Deborah K. le

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Fantastic customer Service. Gold star care of customer.

jennifer C. le

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The passenger side mirror was broken. I felt unsafe on the highway. I was also told I could pick up in one location and drop off in another but that was not the case when I picked up the truck in the morning. I ended up paying almost double what my original quote was.

MICHAEL P. le

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Le client n'a pas laissé de commentaire.

JOHN R. le

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Le client n'a pas laissé de commentaire.

Julie D. le

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Le client n'a pas laissé de commentaire.

bonita B. le

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Excellent customer service.

Osama E. le

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Le client n'a pas laissé de commentaire.

John J. le

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Le client n'a pas laissé de commentaire.

Michael L. le

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Le client n'a pas laissé de commentaire.

Michael W. le

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Le client n'a pas laissé de commentaire.

JOHN T. le

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Le client n'a pas laissé de commentaire.

David E. le

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Le client n'a pas laissé de commentaire.

Tom W. le

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After taking time to complete the pre rental checkin to 'cut the checkin time in half' I had to wait twenty minutes to get taken care of and then still had several forms to sign.

Stephanie M. le

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The guy at the service desk was very friendly and he took the time to explain everything in the truck to us. He made sure we knew where to turn in the keys and made the whole process go smoothly! I’d definitely rent from this location again.

Joseph C. le

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I reserved rental at different location and was a little disappointed that I had to drive 40 miles to get the trailer. It was not brought to my attention until late afternoon the day before my reservation. This altered my time frame to get our move completed. This location was very professional and helpful. The mistake was in dispatch/reservations.

Teresa B. le

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This was not my original pickup location - 30 min after I was supposed to pick up elsewhere, I received a text to go to this location, where I again had to wait. The location is fine - it is Uhaul service that is the problem.

David H. le

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Had to back into a small area

pam V. le

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Le client n'a pas laissé de commentaire.

Robert T. le

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Le client n'a pas laissé de commentaire.

Donna C. le

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Le client n'a pas laissé de commentaire.

Dawn V. le

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Le client n'a pas laissé de commentaire.

SANDRA D. le

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Had to go 30 miles out of way one way, not to mention taking it back 30 miles out of way to take back. And there was no pull out ramp! Wasted $100 & I’m still stuck & have no way to get to my assisted living. WASTE OF $100PLUS TIME.

John H. le

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The guys at this location were great. Due to threatening severe weather, they jumped on the trailer hook-up the second I pulled into the lot. Were smart enough to let the paper work wait. Very personable, efficient and accommodating. Excellent service!

Dennis T. le

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Le client n'a pas laissé de commentaire.

Raymond H. le

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have non smoker trucks

Gordon M. le

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Le client n'a pas laissé de commentaire.

Rhonda B. le

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Le client n'a pas laissé de commentaire.

Paul B. le

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Couldn't find the box, it was in the back of the building and the sign was out front, took me awhile to find it in the pouring rain

christopher P. le

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Le client n'a pas laissé de commentaire.

Christine G. le

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They never have vans, and there’s always something wrong with their trucks.

Joseph L. le

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The box truck I reserved was not on site. Had to rent a much smaller truck.

robert D. le

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Le client n'a pas laissé de commentaire.

Marc A. le

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The guys at Lube Management were very friendly, courtesy and knowledgeable.

hussein H. le

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The truck was in very bad shape and have many scratch. The man who rent the truck was nasty, not even answer my question.

Sean M. le

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Le client n'a pas laissé de commentaire.

Dennis T. le

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Have a half day price rental for your car trailers

Michael B. le

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Much better going direct to the location such as Lube Management than talking to main UHAiL number. Thanks for your help Tom.

PAMELA P. le

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Le client n'a pas laissé de commentaire.

Reinhold I. le

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Le client n'a pas laissé de commentaire.

Raymond J. le

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Everything went well. No problems this time.

Craig C. le

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This is a quick lube oil change location, the man did come right out and I was gone in 2 minutes

charlie S. le

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Le client n'a pas laissé de commentaire.

Christine G. le

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Passenger side mirror was very loose and very unsafe. It wouldn’t stay in place making it impossible to see and drive safely. . When I told them about it, they knew but leased it anyway. Transmission is also missing.

Dennis T. le

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Have half-day prices

Scott B. le

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This bill is ridiculous. I moved from Youngstown to Cleveland and they made me drive the truck all the way back to Youngstown vs dropping it off close to where I moved. Cost me more gas and more miles. I would say at least $175 extra was charged. I will never be using U-haul again.

Thomas D. le

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Le client n'a pas laissé de commentaire.

James J. le

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Le client n'a pas laissé de commentaire.

Richard R. le

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Make your web site a little easier to use. I used a phone to process the transaction and it reserved a truck at a non convenient pickup location without my knowledge. It was also challenging to fix the problem. I finally called and spoke to a consumer representative whom did assist me. I love U- Haul and would gladly use them again. I always do!

Christine G. le

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Le client n'a pas laissé de commentaire.

Taylor B. le

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I’m rating the lube five stars but the uhaul service needs to stop booking so many reservations. We came to pick up our uhaul at 930 cause that was the time we made our reservation. We waited for 45 minutes to even be waited on, but I do not at all blame the line crew, they were more than accommodating and welcoming. There was only one guy working uhaul and I felt bad about how much work he had to do, he kept apologizing but even though it was an inconvenience to make a reservation and then wait an hour, I only blame the uhaul company for putting so many reservations on the small short staffed store.

Charles D. le

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We rented the truck from 10-2. Apparently the guy who rented it from 2-? Decided he wanted it earlier and showed up in case we didn’t show. So, the operator was rude to my husband and the guy who wanted our truck gave myhusband dirty looks while our rental was being processed. The operator was not very nice when reminding us that we had to return the truck by 2. Geez, they were getting twice the rent for thr same truck for the day, they should have been extra nice to us!! We did return it with 5 minutes to spare. Next time we will try to rent from someone else who isn’t so rude to us.

jeff Z. le

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Neat and easy pick up. Product was ready as promised. After hours drop was a snap !

Wayne W. le

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Le client n'a pas laissé de commentaire.

Tamara V. le

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Nothing

Paul Q. le

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Backing a 20' truck out into the street was nerve racking. Maybe have the trucks facing the exit so a novice truck driver has time to get used to it before having to back out into a steet.

Marybeth M. le

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Le client n'a pas laissé de commentaire.

Efrain G. le

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Le client n'a pas laissé de commentaire.

WESS S. le

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Le client n'a pas laissé de commentaire.

dawn M. le

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Le client n'a pas laissé de commentaire.

Tim L. le

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Le client n'a pas laissé de commentaire.

Corey S. le

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Great experience

Charles F. le

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The worst con I ever got into. The place I called was not the place I picked up. I should have been told during set up (placing order) WHERE I was being pushed to, and not the location I selected and called!!!!!!!!!!!! Very bad business!!!!!!!!!!!!!!!!!!!!!!!!!!!!

MARTHA A. le

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Le client n'a pas laissé de commentaire.

robert D. le

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Le client n'a pas laissé de commentaire.

LUKE B. le

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Le client n'a pas laissé de commentaire.