I was very happy when I received a phone call about my rental. Everything appeared to be set up. I was told if I had any trouble to call the cell phone number I had. The key would be in the lock box and I was given the code. I drove 2 hours to pick up the truck. Unlocked the lock box and no key for my truck. No answer at cell number. I had to call Uhaul, get transferred to the correct department who was able to make it right and rented me the truck I had keys for. Other than it being a 26' truck, everything from there on was great.Paige D.
Customer Reviews for Lug It To Larchs Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Indiana, PA 15701
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun-ven : 12h pm à 4h pm
- Sam - dim : 9h am à 12h pm
Heures d'ouverture spéciales
- 7/4/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I was charged $10 for over mileage, which it was off to begin with, and I turned it in with about $60 more worth of fuel. What the heck uhaul?Eric T.
Easy return on app after hrs.Erik J.
Have used this location before. They are always helpful and friendly. Great!Robert F.
Le client n'a pas laissé de commentaire.Debra C.
Le client n'a pas laissé de commentaire.Jeff D.
Poor hours for pick up. No one in the shop when we went to get the truck. Had to stop at another U-Haul location & have them call the regional manager to get a cell number for the owner at the place we were supposed to pick up the truck. Without him we would probably not been able to get the truck.Mike C.
Le client n'a pas laissé de commentaire.Daniel C.
Le client n'a pas laissé de commentaire.QUENTIN O.
Even though we arrived during business hours there was no one there. I tried calling the number on the door and no answer or return call even though I left several messages. I also tried the number on my rental agreement and same thing. Finally, I contacted U-Haul and was walked through how to do my return online and dropped the trailer off. It is now almost 24 hours later and I still no return call or confirmation that they received the trailer.Robert P.
Le client n'a pas laissé de commentaire.Jennifer K.
I returned the truck on a weekend and needed to use the app to complete the rental return. The app got to the step where I needed to take the photo of the odometer and then wouldn't move further. Luckily Lug it to Larch's took care of finishing the check in for me on Monday but it would be nice if the app worked properly.ROBERT S.
Le client n'a pas laissé de commentaire.Timothy M.
Easy and fast pick up and drop off process! Super friendly staff! Definitely use again!Joey C.
Le client n'a pas laissé de commentaire.JOSHUA A.
Make the entrance paved maybe. It's kind of a rough ride in especially when you're hauling something.Joshua A.
Awesome, took the trailer in and did all the hard work for meByron H.
Le client n'a pas laissé de commentaire.James W.
Le client n'a pas laissé de commentaire.Gene H.
Le client n'a pas laissé de commentaire.Jared F.
This location was great and we used it after our box truck was canceled with no notice at another location.Curtis S.
This was not my chosen pick up site. Only when I called uhaul to confirm my pick up, did I learn that I did not have a truck to pick up. I completed my reservation 6 weeks in advance. Reservation number and everything. When I arrived to do the online check in, I still had to wait for the person to hand me the keys. Not impressed.Kimberly H.
Le client n'a pas laissé de commentaire.Jay S.
Easier to return after hrsWilliam H.
Provide correct address.Marion F.
The location was actually closed the day I needed for pickup. The regional manager was fantastic, he called me and handled everything over the phone, and the transaction went off without a problem.Justin Q.
I was forced to take the trailer 25 minutes from where I moved to despite there being a U-Haul location right across the road. Ridiculous. I got to the drop location and it was not even open which forced me to then log onto your website and create an account so I could then check the trailer in myself. If I wanted a job working for your company I would apply for one. Very disappointed in the final process of renting from this company. I am in need of a box truck to finish my move but I will be going elsewhere.Tim G.
Larch's was excellent to rent from! Very pleasant and helpful on the phone and followed up to make sure everything went well with the rental.Tina L.
I hope for uniformity next time. I was almost charged a late fee because my order was not closed.Breyanna T.
This was basically a self serve drop off area, if wanted to see a person for help, no one is available.KIPP S.
My drop off site was in Ohio. Not sure if the IN site was an error or UHaul really thought I would go 3 hours away. The site in BG Ohio was good. Dropped the trailer off during non duty hours.Stacy M.
Excellent service provided by Jake U-Haul!Dawn L.
Train them in use of your computer system.John G.
Le client n'a pas laissé de commentaire.amanda C.