Le client n'a pas laissé de commentaire.
MARY K.
Customer Reviews for Lulu's Farm
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Easy drop off.
gary B.The people at Lulu's are great. Very polite and helpful.
Shane C.Locked me out of the yard not allowing me to return my trailer and then charging me for it and refused to fix it.
Dylan A.Customer service was incredible. The staff were friendly and knowledgeable. They had me hook up and out in a Jiffy. Return was just as easy!!
Steven S.After hour Drop off didn't work.
Debra D.Excellent customer when I picked up and dropped off
Clayton C.Great customer service, store is neat and tidy and the equipment was clean and well maintained!
Kellen B.Was very easy to reserve the uhaul and they were flexible with us on the pick up time.
Jan C.Check in the vehicles as they come in and not 5 days later and charge the customer for the extra 5 days the uhaul has been on your property.
SHANNA M.The truck we had we found out was previously used to haul marijuana and the odor was so strong it then stuck to all the stuff we were moving! We were also pulled over and questioned as if we were the drug holders.... not a great experience for what we paid!
Jake O.The lady was very friendly when renting the van
Chris P.Easy access, fast and friendly service.
Frank D.Was over charged for an additional day that I did not need. Both the location that I picked the trailer up at and the 800 number customer service and traffic service rep could not fix. I want my money back.
Jason R.Everything was great work out nice. Excellent établissement
Richard V.Extremely expensive for just a couple hours of use
Kyler A.Provide instructions for dropping equipment off if it's after hours.
Maria D.Cab of truck could have been cleaner
Michael B.It's a Farmwrs Market
David G.Great staff.
Steven S.It was great. You were able to get me a truck at last minute. Totally saved the day!
Franklin C.Easy drop off
Randall K.Fill the gas tank with more than a quarter full!
AJ J.Friendly helpful staff
Jeff F.The website reservation system was a train wreck. The actual people I dealt with were great. They helped get everything worked out.
Joanna S.I reserved online then to Lulu's to pick up. Customer service is great and knowledgeable!!! I highly recommend this location.
Norine L.Fix the wiring when you know there is a problem.
Todd S.The truck wasn't safe to drive! The seat handle was broke n I couldn't move the seat n I had my friend who is mechanic checked the truck n found the shocks need to be fix!! Scary experience to drive on the freeway ! I had to return the truck one day earlier!
Misty G.Take the customer to the vehicle, go thru a visual inspectiion
Daniel M.Easy pick up and the crew was helpful
Kevin B.I reserved a truck at a different location. The confirmation changed the pick up location to LuLus farm and provided an address. I arrived at the scheduled time 8am and the guy that owned the property came out and started yelling at me. Telling me uhaul is stupid and needs to communicate with their customers better. Be said he is sick of people driving on his property and does not even open until 9am. After yelling at me he finally reluctantly told me he might know where to pick up the truck and gave me really bad directions to the secondary location. Which he clearly already knew about just didn't want to tell me. He was mad at uhaul and didn't care at all about the customer. As a customer it was the worst uhaul experience I've ever had. Usually I receive a call the day before confirming the pick up. I did not this time. That would have been the time to tell me the correct place to go, instead of sending me to an address that was not even open. Terrible. I suggest you no longer contract with LuLus Farm based on the things the owner had to say about your company and the way he treated your customers. I actually was afraid at one point for my safety. I may never use uhaul again due to this and have used you several times in the last year. You owe me an apology and an explanation. Also the truck as very old. And the mirrors were not adjustable which made driving really interesting.
Heidi D.Left tail light has a wiring problem light blinks when you hit a bump. Left tire tread is close to bald. Walls of trailer had mud on it.
Brett E.Lulu's is amazing! Very professional and courteous!
Christine G.S.O.
Charles C.Very kind and helpful.
Elaine B.Smooth pulling trailer. Tandem wheels made the ride smooth
Kevin B.Nothing. Going to LuLus for years. Everyone is super nice and the trucks are always clean and ready to go. Also gives me an excuse to shop for fresh produce and spice mixes. Oh and roasted green chilies Yummy
Andrea C.My biggest issue with renting from U-haul was making the reservation at Lulu's then having it moved as soon as the reservation was completed to a location a lot farther away. I was able to have it moved back to Lulu's, but I had to wait 20 minutes to speak with someone. The whole process is a little slow as well.
Brent P.Maybe no mileage charge for first 15 miles
Victor R.Make sure it is clean and alltires and equipment are good on tow
Shane E.Truck was out of alignment. Also the location would not give me a discount because the person before me did not return the 15' Truck I RESERVED DAYS BEFORE HAND & had to upgrade to a 20' truck, which costed me more gas, and additional fee to ‘upgrade' even though I did not need the space. I was simply pushed to corporate.
Rachael H.Excellent and friendly customer service from the employee
Taylor S.Personnel was extremely helpful. Je la recommande fortement.
Jack L.The people were great but they lock the gate at night so if you aren't back in time your car is locked in their yard. I will not rent from them again because of that reason.
Ryan K.They had no where to drop off trailer after hours. When I made my scheduled drop off time, I was charged for 2 days instead of one. The LuLu staff personnel told me to drop it off at a different location that was not a Uhaul location. I dropped it in front of closed gate at the pick-up scheduled time where I originally rented hauler. I'm very disappointed with the service I received this go round.
Cameron J.Quick and easy. Less than 5 minutes and I was unhooked and had my receipt emailed to me. Merci!
MELISSA S.Don't charge people account 3 times when your computer is wacky, I better be paid back immediately
TERRI V.Everyone was very polite and friendly.
Deacon C.Lulu's was very friendly and efficient. It took no time to get my truck. It looked like a soft drink had spilled and the console below the cup holders was a little sticky. Absolutely no big deal. I just know from past experience that some drop-off locations would charge to clean this up. So, I hit it with a damp cloth.
INGO K.Thank you for what I needed!!!
PEGGY C.Cup holder in cab was missing and app to report worked poorly
Ludwig M.Excellent service à la clientèle
Anthony F.Easy drop off nice place
Jose R.The people there are great. The location was very convenient with lots of room to move the vehicle around in. Everything you could want and more.
Eugene Y.They were helpful in letting us extend our rental when we couldn't move right into our house. Very accommodating.
Shane M.Everything was great.
Clarice B.