Nothing, customer service was excellent.
LOUIS H
Customer Reviews for Lulu's Farm
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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This location does not have after-hours drop off, and they lock the gate to their lot at 6pm. The biggest problem is that they did not tell me any of this when I received my keys and asked them if I could park my car on their lot. Because of this, not only did I have the inconvenience of driving the truck down to their lot late at night only to find it locked, but I also had to call into work today because my only vehicle was locked behind their gate until 9am. This is bad policy. It also goes to show the level that this location chooses to operate at since the only thing it would take for them to have after-hours drop offs would be to add lock boxes and signage... Oh, and to not lock customers cars behind gates without telling them.
TREVOR MVery friendly and knowledgeable employees. Equipment, clean, and safe very reliable.
JONATHAN HVery satisfied with the very friendly staff
francisco mQuick return process.
SHANE BI've rented 2 U-Hauls from Lulu's Farm in Brighton over the last 6 months. Stephanie and Oliva were always very helpful and happy to answer any questions that I had. Their parking lot is big enough to maneuver their 26' truck with no problem! The process went smoothly from pick up to delivery. -SR
STACY RFriendly and professional. They made it easy! Thank you.
James CVery friendly. Great people
TANIS MTried to return it earlier but the location was closed.
JENNIFER OAgain, very nice and professional employees. The drop off was quick and easy.
MICHAEL SEverything went well except for the fact that we were told we could not be given a military discount in store. We were told to call U-Haul Customer Service to get the discount refunded back after the rental. We did as we were told and then told again that we couldn't get a discount because it needed to be in store.
ARELLY RStaff was helpful and the truck was clean and ready to go when I got there.
ANTONIO MLet me reserve time of drop off during stores closed hours and had to return the next day due to a call at 9 am (when they open) to return the truck by 9:30 because another renter needed it - I moved 30 minutes.
Lonnell MNothing that I recommend they were very helpful and extremely friendly
LOUIS ZThe staff was very kind and helpful.
ZACHARY ZThere was no drop off key box for self drop off. The worker told us we had to sit around and wait until they open even after I already submitted the drop off.
Trevor BGreat customer service!
MATTHEW MKnowledgeable and helpful. Quick in and out.
ROBERT WThe staff at Lulu's Farm are spectacular
ROBERT BGreat experience. Personnel that helped hitch and unhitch the trailer were great. Super friendly and professional
Timothy FUnit was almost out of fuel and inside of cab east not the cleanest
Pat SNo after hours to be able to drop equipment off said they would send someone out to unhook trailer from vehicle and no one showed up, I figured it out on my own.
DONALD DVery helpfull and alot of space to return equipmemt.
JONATHAN EThere was no tongue jack and quite difficult to stabilize while loading and unloading.
DAWN VEasiest place to rent from, fast and friendly, easy access for a truck
ANGELO DKeep providing great service
Robert FPerfect as always.
MICHAEL EThis location was perfect. Everyone was helpful and friendly.
DOROTHA JThe staff at Lulu’s could not have been better, U-Haul on the other hand I cannot say the same as this pick up location was no where near the original location i booked well over a month prior.
GREGORY MPerfect all around.
MICHAEL EThe gate locks and you cannot drop off your vehicle after hours. We got charged additional miles when I wasn't ask for a milage estimate when I reserved the vehicle online. It went from costing $198 to almost $300 after return
STACY HI was happy with everything. Wife even did some shopping while I was assisted. Love Lulu's Farm.
JUSTIN WIs bad
WILLIAM CGreat experience
Gary DApparently you can’t drop your uhaul over night so they make it the customers responsibility to take of the uhaul till the day you can turn it in even though it’s their responsibility to make sure their doors are locked and everything is checked in correctly very unprofessional and personally I move furniture and use uhauls often this is not even on the list for last minute overall horrible experience they charge for everything not just what is needed
AARON MVehicle had a check engine light on. Employee said it was no big deal. I would have cancelled this appointment if I could have. Missed fine print and employee on phone failed to mention to me that I was also going to be charged $.89 per mile along with rate. I had it for About An hour. I could have rented a pickup for 24 hours for much less. Bad vehicle needing repairs and overpriced. What a waste of time and money.
EDWARD MThe truck I rented was clean, however, it was one of the roughest riding trucks I've ever rented. It may be that the shocks need replacing.
LORI PWe had to cancel a reservation at a closer location when it twice blew a fuse when trying to connect the electrical wiring. That put us a day behind a tight move schedule and added a lot of stress to our move. This location the wiring worked, which was good, but I am very frustrated at the stress caused by the equipment failure at the first location.
Geoffrey DTodo bien y muy buen servicio gracias
Jose MAll went well for us. Thanks
Stanley LEveryone there is so helpful! From the lady in the store to the two gentleman that assisted. The younger man was very respectful when my husband offered to show him a better way of hooking up the trailer. He was so humble and gracious to receive. He's going to go fast in life with these wonderful traits! Shows he has a dad and mom who are involved in his life! Great job!! An asset to the community!
DANIEL GThe box truck might have been the worse I've ever experienced. The engine made a whining noise pretty loud the whole time, the rear door was tough to shut, the passenger door didn't shut correctly, the overall ride was super rough, the alignment was off and pulled to the right pretty bad. The location and people we rented from was/were great though!
Lance RThe problem is the 26 ft truck leaks oil and we are being charged by the landlord for this, very frustrating. I lived here for years and no oil now we have to pay to get it professionally cleaned. Was also over charged $20 for the blankets . Otherwise very friendly peopke
Brianna LEverything was good couldn't ask for better service! Thank you lulu's farm!
Robert DNothing, friendly service.
gail mStaff was amazing and helpful
Leo Geveryone that works there are super helpful. Thanks with the trailer rental.
Scott AVery fast and friendly
Leandro FIf we return early maybe provide some credits back.
Douglas EVery good 👍
Yevgeniy LThe lady that helped me was very kind and helpful.
Leo G