Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
The truck we had we found out was previously used to haul marijuana and the odor was so strong it then stuck to all the stuff we were moving! We were also pulled over and questioned as if we were the drug holders.... not a great experience for what we paid!
The lady was very friendly when renting the van
Easy access, fast and friendly service.
Was over charged for an additional day that I did not need. Both the location that I picked the trailer up at and the 800 number customer service and traffic service rep could not fix. I want my money back.
Everything was great work out nice. Excellent location
Extremely expensive for just a couple hours of use
Provide instructions for dropping equipment off if it's after hours.
Cab of truck could have been cleaner
It's a Farmwrs Market
Great staff.
It was great. You were able to get me a truck at last minute. Totally saved the day!
Easy drop off
Fill the gas tank with more than a quarter full!
Friendly helpful staff
The website reservation system was a train wreck. The actual people I dealt with were great. They helped get everything worked out.
I reserved online then to Lulu's to pick up. Customer service is great and knowledgeable!!! I highly recommend this location.
Fix the wiring when you know there is a problem.
The truck wasn't safe to drive! The seat handle was broke n I couldn't move the seat n I had my friend who is mechanic checked the truck n found the shocks need to be fix!! Scary experience to drive on the freeway ! I had to return the truck one day earlier!
Take the customer to the vehicle, go thru a visual inspectiion
Easy pick up and the crew was helpful
I reserved a truck at a different location. The confirmation changed the pick up location to LuLus farm and provided an address. I arrived at the scheduled time 8am and the guy that owned the property came out and started yelling at me. Telling me uhaul is stupid and needs to communicate with their customers better. Be said he is sick of people driving on his property and does not even open until 9am. After yelling at me he finally reluctantly told me he might know where to pick up the truck and gave me really bad directions to the secondary location. Which he clearly already knew about just didn't want to tell me. He was mad at uhaul and didn't care at all about the customer. As a customer it was the worst uhaul experience I've ever had. Usually I receive a call the day before confirming the pick up. I did not this time. That would have been the time to tell me the correct place to go, instead of sending me to an address that was not even open. Terrible. I suggest you no longer contract with LuLus Farm based on the things the owner had to say about your company and the way he treated your customers. I actually was afraid at one point for my safety. I may never use uhaul again due to this and have used you several times in the last year. You owe me an apology and an explanation. Also the truck as very old. And the mirrors were not adjustable which made driving really interesting.
Left tail light has a wiring problem light blinks when you hit a bump. Left tire tread is close to bald. Walls of trailer had mud on it.
Lulu's is amazing! Very professional and courteous!
N/A
Very kind and helpful.
Smooth pulling trailer. Tandem wheels made the ride smooth
Nothing. Going to LuLus for years. Everyone is super nice and the trucks are always clean and ready to go. Also gives me an excuse to shop for fresh produce and spice mixes. Oh and roasted green chilies Yummy
My biggest issue with renting from U-haul was making the reservation at Lulu's then having it moved as soon as the reservation was completed to a location a lot farther away. I was able to have it moved back to Lulu's, but I had to wait 20 minutes to speak with someone. The whole process is a little slow as well.
Maybe no mileage charge for first 15 miles
Make sure it is clean and alltires and equipment are good on tow
Truck was out of alignment. Also the location would not give me a discount because the person before me did not return the 15' Truck I RESERVED DAYS BEFORE HAND & had to upgrade to a 20' truck, which costed me more gas, and additional fee to ‘upgrade' even though I did not need the space. I was simply pushed to corporate.
Excellent and friendly customer service from the employee
Personnel was extremely helpful. Highly recommended.
The people were great but they lock the gate at night so if you aren't back in time your car is locked in their yard. I will not rent from them again because of that reason.
They had no where to drop off trailer after hours. When I made my scheduled drop off time, I was charged for 2 days instead of one. The LuLu staff personnel told me to drop it off at a different location that was not a Uhaul location. I dropped it in front of closed gate at the pick-up scheduled time where I originally rented hauler. I'm very disappointed with the service I received this go round.
Quick and easy. Less than 5 minutes and I was unhooked and had my receipt emailed to me. Thanks!
Don't charge people account 3 times when your computer is wacky, I better be paid back immediately
Everyone was very polite and friendly.
Lulu's was very friendly and efficient. It took no time to get my truck. It looked like a soft drink had spilled and the console below the cup holders was a little sticky. Absolutely no big deal. I just know from past experience that some drop-off locations would charge to clean this up. So, I hit it with a damp cloth.
Thank you for what I needed!!!
Cup holder in cab was missing and app to report worked poorly
Great customer service
Easy drop off nice place
The people there are great. The location was very convenient with lots of room to move the vehicle around in. Everything you could want and more.
They were helpful in letting us extend our rental when we couldn't move right into our house. Very accommodating.
Everything was great.
Great people at this location. When I went to open the door on the trailer it broke in the open position. It was clean, it just broke and required more work to secure everything from falling out.
Grease the roll up door
The truck was absolutely disgusting. We had to mop the back of the 2 times before we could load. Plus the cab was full of dried mud. WE were being followed by friend who advised us that the inside tire on the drivers side was flat. The tires were bald. which put us at risk.
Maybe make sure the physical location knows what the website offers. Also make sure the website actually works ;)
Very professional quick check in very informative enjoy this location immensely if I was to rent from U-Haul again this is where I'd rather rent from
Make sure reserved equipment is in stock. Rented a truck and vehicle dolly in Longmont CO. and had to drive to Brighton for truck and vehicle dolly. Got to Brighton and still no dolly. District manager had them give me a transport trailer for the same price. This was a minor nuisance, but require me to drive 30 minutes further south from my pickup point.
Check all the lights to ensure they are all working. Absolutely none of the lights worked on one of the the car dollies and the right blinker did not work on the second car dolly. There was only two car dollies on premises so I had to take the one that the blinker didn't work. Uhaul has very nice new trucks for a reasonable price. I have rented two Moving trucks in the last four months from Uhaul. I would definitely rent from U-Haul again. The customer service is exceptional. .
The reservation was for 9, yet the truck wasn't due back until 945. I wasn't informed via email, so I was there before 9. An email with the updated time would be nice, I spent an hour waiting for a truck when I could have been home packing for that hour. But the employees were very helpful and fast at getting us checked out asap. The return was easier, since I didn't have to wait on a previous customer. And the truck was well maintained.
Called day prior to confirm truck was there and ready 20' truck. Get there first thing to check out and they gave me a 15'. I had exactly 5 ft of stuff on my SECOND trip and they charged me overage mileage for being over 6 miles. No discount for nothing.
