Le client n'a pas laissé de commentaire.Barbara H.
Customer Reviews for LUND Automotive Inc
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Fox River Grove, IL 60021
(1 block west of Rte 14 & Rte 22)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 4h pm
- Sam - dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
No improvements needed!JAMES V.
Le client n'a pas laissé de commentaire.Natalie C.
Le client n'a pas laissé de commentaire.ANDREW M.
Excellent service, resolved app issue quickly :) would use again.Pat W.
Vehicle was ready to go. They had warmed it up for us. Very friendly staff.JEFFREY G.
Le client n'a pas laissé de commentaire.STACEY C.
Le client n'a pas laissé de commentaire.Stephen F.
When I was at the location to pick up the truck I remember I needed a furniture dolly. I asked the attendant to add one. It took over a half hour for him to try to add it, so long that I told him ww could probably do without. He insisted and then finally came out with a utility dolly. I told him a that I needed a dolly for furniture not boxes. He said I asked for a utility dolly to which I told him I specifically said furniture dolly. (I would call that a hand truck I've never used the words utility dolly in my life.) He then put it in the back of the truck as if I never said anything. Long story short I ended up paying for a usless (to me) piece of equipment that just took up extra space in the truck due to your employees incompetence and unwillingness to fix his mistake. I also had to carry a lot of furniture that would have been much easier to move with a dolly. My experience with my last uhal was I paid more to work harder because your guy couldn't and then wouldn't do his job in the first place.WILLIAM F.
Le client n'a pas laissé de commentaire.MERRILL B.
Le client n'a pas laissé de commentaire.JAMES F.
Le client n'a pas laissé de commentaire.Jason K.
Le client n'a pas laissé de commentaire.JOSHUA P.
they were greatLawrence V.
The lady checking you out at Lund Automotive for Uhaul is the best of the best you need to give her a raiseJAMES B.
Excellent customer service!!TODD K.
Great experienceZachary D.
Le client n'a pas laissé de commentaire.Jeff K.
Le client n'a pas laissé de commentaire.heidi B.
Le client n'a pas laissé de commentaire.Todd K.
Le client n'a pas laissé de commentaire.BRIAN S.
We actually booked through Crystal Lake but this was our pick up and it was very convenient for usSCOTT L.
Le client n'a pas laissé de commentaire.Robert S.
Le client n'a pas laissé de commentaire.PAUL P.
Super service very quickBOGDAN S.
Le client n'a pas laissé de commentaire.Benjamin S.
The team at Lund Automotive is courteous, friendly, efficient and easy to do business with. I will continue to use their services and would highly recommend them to others!GARY K.
I found using the app very easy and user friendly. It was a seamless experience from start to finish.CHERYL W.
It was a well maintained truck which was easy for my daughter and I to use. I had a very good experience with the rental especially since Lund was closed and we were able to pick it up with the app.Carmen D.
There was mud on the floor of the driver's compartment. No big deal, but..... Easy pickup - easy return.MICHAEL S.
Le client n'a pas laissé de commentaire.Michael C.
Le client n'a pas laissé de commentaire.EDWARD F.
We dropped off the truck after hours so no personnel was there. Easy parking and clean.SUSAN R.
Le client n'a pas laissé de commentaire.MARY L.
The woman that I spoke with to arrange the rental was outstanding! amazing customer service! In addition, when I had to reschedule last minute due to snow conditions, she was extremely understanding, helpful and did not charge a rescheduling fee. Couldn't be happier with the service. If I ever need a uhaul again, Lund automotive will be the place I go!Rebecca C.
Great customer service, fast and friendlyLawrence U.
Le client n'a pas laissé de commentaire.Erik B.
Le client n'a pas laissé de commentaire.George P.
I dropped off after hours. The location was not open so I had no interactions with anyone. The location is more of an auto shop vs a U Haul rental facility. It was a convenient location. For me.David H.
Le client n'a pas laissé de commentaire.Karen B.
Le client n'a pas laissé de commentaire.Sherri K.
The vehicle had no washer fluid in it. Next make sure washer fluid is full.Roland B.
Le client n'a pas laissé de commentaire.Michael P.
Le client n'a pas laissé de commentaire.Alexandra M.
Le client n'a pas laissé de commentaire.Jaci C.
Easy pick up and drop off with the app. Van was extremely clean, very low mileage. Great overall experience.John C.
Le client n'a pas laissé de commentaire.Craig L.
Le client n'a pas laissé de commentaire.Carl M.
The app for picking up and dropping off the truck was horrible! It did not pick up my location. I lost 1hr and 20 minutes dealing with customer service. I also received a call this morning asking if I returned the truck. So the guy I spoke with at 5:30PM last night did not do his job!! Horrible experience and unless I am compensated with a discount I will start renting moving trucks through home depot.John O.
Good experience overall.Thomas K.
Le client n'a pas laissé de commentaire.William M.
Agent with truck was not helpful to let me know when late truck would be available for pickup. Not being able to pick up truck near or in town of residence or large Uhaul center in Grayslake was inconvenient. Not knowing where to get truck until the day before is inconvenient.JAMES H.
Don't use the online app. You don't know what you will be overcharged for. Watch for all the opt-in fees and extras when reserving...if you don't click off of them, they will appear on your invoice. You're better off going to the location and reserving so you know what the charges will be. $19,95 a day claim on the truck quickly turns into $100.Thomas M.
Le client n'a pas laissé de commentaire.Melissa H.
Le client n'a pas laissé de commentaire.carmen P.
I should be told of all the condtionss when ordering truck and not at pick up timeJerald F.
Le client n'a pas laissé de commentaire.Catherine F.
Have the truck available to use from the location I wish to use it from. I needed a truck from Davenport, IA to Urbana, IL. I had to rent one from Fox River Grove, IL, deadhead to Davenport and then used the truck after putting on a lot of extra miles.Thomas E.
Le client n'a pas laissé de commentaire.Todd H.
Always a pleasure to deal with. I reserved packing blankets and a furniture dolly . My husband picked up the truck and came home with a 2 wheel foot truck not a four wheel Dolly like I ordered. We had our own 2 wheel foot truck/dolly so didn't need another one but we didn't want to go back and spend the time since we had a specific time to move our daughter out of her apartment. Otherwise, a good experience once again from this location. Thanks! Keep up the good job.Terrence C.
We dropped off after hours so did not speak to anyone. Location very convenient for us.Molly P.
Was an awesome experience...Karen B.
Le client n'a pas laissé de commentaire.Melissa B.
The provider forgot to leave the key under the window visor. Fortunately, there was someone on site and he got me the key. Otherwise, the truck worked out well.Mark P.
Le client n'a pas laissé de commentaire.Greg T.
Lund Automotive was great!Jason K.
Great service, nice truck, very helpful, strongly recommend Lund/U-HaulGary K.
Le client n'a pas laissé de commentaire.William H.
Le client n'a pas laissé de commentaire.Ken K.
I rented a pickup truck and it did not have 4 wheel drive and the rear tires had no traction. Suggest offering trucks with better options.Shawn P.
The petrol/gas gauge position is very deceiving. So one never knows exactly how much to fill !!!Arvinder B.
Le client n'a pas laissé de commentaire.Daniel N.
I wanted to pick up the rental IN CRYSTAL LAKE. I was severely disappointed to find out I had to drive 12 miles to the rental location. They were nice and accommodating but it was NOT what I requested! I was not notified of the change of location! Where is CUSTOMER SERVICE???????AJ G.
The inside of the truck was not clean. Actually sticky inside. Otherwise, nice people to deal with.Susan S.
Auto transport trailer rental was a great decision. Trailer was clean and greatly helped us move a vehicle 90+ miles safely and legally. I will use this service to move a second vehicle soon. Lund in Fox River Grove was very helpful and we willrent from them again. Thanks U-Haul.John B.
Nice and convenientDavid S.
Nothing very satisfied!Bill C.
Le client n'a pas laissé de commentaire.Gary L.
Le client n'a pas laissé de commentaire.catherine B.
Le client n'a pas laissé de commentaire.Hilary J.
Le client n'a pas laissé de commentaire.Matt H.
I think it is a crime to charge more than double for a one way trip. This is not relective of the pick up location. They were awesome.William H.
Very friendly and helpful staff!DANIEL D.
Well we had to go a different route to pick up truck and extra miles were added because we still had to go to mchenry and then back to roselleJohn H.
I rate average to this location only because U-haul has changed the pick-up location at last minute. But the personnel in this location was helpful. Please check above formal claim and revert to me as soon as possible. Thanks, Patricio Vargas. Reservation: 22363439 Plate AH26029 To: U-Haul team From: Patricio Vargas Claim 1 The truck characteristic said that consumption is 10 MPG but it is not accurate. Actually, the current consumption is 6,7 MPG It means I have to load additional 20 gallons (or $52 app) to complete my journey to my final destination. Claim 2 U-Haul has changed the location to pick up at last minute. It means, I have to travel 35 miles away from original location requested. Therefore cost of transportation to the new location, also I have to load additional 5 gallons (or $13 app) of gasoline to the truck. I appreciate a reimbursement of these two claims Thanks, Patricio Vargas 614-981-3453Patricio V.
Not their primary business. Only positives were location and was treated well.eduardo P.
Jeff at Lund Automotive was friendly,helpful, and informative. I was down the road with no problem. A totally hassle free rental experience.bob A.
Le client n'a pas laissé de commentaire.Art O.
It was so close to my end point.Kara S.
I had to pick up the truck at a location that was different then the location I had scheduled 6 weeks in advancechris S.
Le client n'a pas laissé de commentaire.SCOTT H.
Le client n'a pas laissé de commentaire.Miguel D.
Le client n'a pas laissé de commentaire.Brian C.
Lund was outstanding to work with.PAUL C.
Le client n'a pas laissé de commentaire.Sandip P.
Le client n'a pas laissé de commentaire.Elizabeth S.
Le client n'a pas laissé de commentaire.Kathleen S.
Le client n'a pas laissé de commentaire.RJ L.