Customer Reviews for MA Starbank
(U-Haul Neighborhood Dealer)

284 évaluations

1736 Eglinton Ave W   Toronto, ON M6E2H6

(416) 630-4515

Heures d'ouverture de l'établissement

  • Lun au sam : 8h30 am à 11h pm
  • Dim : 9h30 am à 11h pm

Services dans cet établissement :

Pour nous contacter

(416) 630-4515

1736 Eglinton Ave W
Toronto, ON M6E2H6

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au sam : 8h30 am à 11h pm
  • Dim : 9h30 am à 11h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Neil S. 
Évaluation :
5

People there were very helpful. The van was ready to go on time and clean. A very good experience. Merci!

Richard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark C. 
Évaluation :
5

First time using u-haul Would definitely use again and recommend Thank you

joanne C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yan T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TYRELL A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Janice T. 
Évaluation :
4

Tire pressure gauge was on when I picked up truck and for the entire length of my long journey. Even though I took the attendant's word that the pressure was fine and the agude just a faulty connection, it was a bit unnerving to drive 500km. In the end, everything turned out ok.

David L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIYAFAT S. 
Évaluation :
5

The van was not clean

ralston C. 
Évaluation :
2

The pickup location was dangerous. When dropping off the van I witnessed a hit and run and a large group of people loudly yelling at eachother smashing glass on the street, and the store owner said his drop box for keys regularly gets stolen from and tampered with. In addition, there aren't any spots to safely park the uhaul truck. The gentleman at the store was very polite and accommodating.

Louise R. 
Évaluation :
4

Excellent

Samuel A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AbdulHamid D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim M. 
Évaluation :
5

So very friendly. Thank you!

Andrea J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jonathan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronen P. 
Évaluation :
5

It was a pleasure to deal with the gentleman there at the store

Osvaldo G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Otavio C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maksym T. 
Évaluation :
5

The manager of the location was incredibly friendly and helpful. Will go there again and recommend him.

Scott F. 
Évaluation :
3

Provide free wi-fi so customers can complete vehicle inspection online when they don't have a connection. Provide a USB cable/phone charger along with the keys or in the van so that customers can charge their phones while navigating and driving if they forgot their cable or didn't think to bring one.

Joshua M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel S. 
Évaluation :
3

I got super overcharged for fuel costs. I was told to only fill-up the tank to the halfway point, and although I was only SLIGHTLY under the halfway point, I was charged what seemed to be a fee to fill the tank up to fill (approx $127). I was literally a hairline under the halfway mark of the tank, so at most I should have only been charged a couple dozen dollars AT MOST. Really annoyed at this, and am fully expecting a refund for this overcharge. Otherwise the location was easy enough to use (although a bit random to pick up a uHaul in a convenience store), and the guys inside were kind. Uhaul itself was super easy to drive even though it was my first time doing so.

KAREEN S. 
Évaluation :
1

you charged me 7lt of fuel for 2km!!! this is a scam

ARDALAN S. 
Évaluation :
1

They gave me a truck with a tank a quarter full. I drove it 7 miles. They claimed I didn't replace gas and then charged me for 8 litres of gas and a $30 fee. I was scammed.

Andre D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlotte B. 
Évaluation :
2

Ahmad at the store: 1) Cancelled the original reservation at $99 with 150 kilometers and 24 hours as given by your agent to me, for his financial gain, and charged me more. 2) Upon return of truck moments ago on time and with same gas allowance as found, Ahmad told me, a loyal and worthy customer, that he regretted renting the truck to me in a rude and belligerent manner. Sincerely, Michael

Michael B. 
Évaluation :
3

Paid online and then at the counter they said that price had been incorrect and charged me more! I reserved an appliance dolly and furniture pads, and on arrival was told they don't ever have those items at that location. If I had known at the time of booking, I could have prepared, but instead was left without the equipment I really needed for the move. The agent was apologetic and it seems like a customer service issue with the UHaul booking site.

CHRISTOPHER P. 
Évaluation :
5

Ahmed was very personable and helpful. There was no wait time either.

Ranvir B. 
Évaluation :
5

no comment. perfect service

Roopchand R. 
Évaluation :
1

I drove 13 miles, but the receipt emailed to me the next day showed 115 miles! Tried 10 times to call them to fix this, but they never picked up nor returned my call; and the email address on the receipt was invalid. Took multiple emails with headquarters to get this fixed. Not a pleasant experience.

Ralf S. 
Évaluation :
3

wiper fluid should be filled. oil change up to date. brakes checked so as not to squeak. system fixed so emailed contract and receipt gets sent.

Joseph S. 
Évaluation :
1

The experience was not pleasant, our location of pick up was changed the day before pick up. NO ONE could tell us how to get there from our original pick up spot. Which ended up 30 mins away from where we were supposed to pick up. It was a convenient store with nothing stating it was UHaul spot. Gentleman behind the counter was nice, but never checked the returned uhaul. We had to go back in with a picture of the gas not being full as we were charged. It was below half a tank. When we tried to complain about the location change, we were told if made online no guarantee for pick up location. We did not do it online , we spoke to a person at the location we wanted. Then we were told it was a busy time and our reservation was a suggestion not a guaranteed reservation. BUT they could not show us where it said Suggested or non guaranteed pick up in our email from 27 days earlier from pick up date. They then tried to charge us extra for the moved location because it put us over the limit, the customer service representative would NOT answer our questions. Told us he was done talking to us and it was a non guaranteed reservation. STILL NO IDEA what that means.

drew S. 
Évaluation :
2

They charged me for fuel when I brought the van back with the same amount of fuel

Pedro P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adil S. 
Évaluation :
5

Keep doing what you do!

Yehuda D. 
Évaluation :
3

You have my last name spelled incorrectly on the receipt. Please use my email as a reference and send me a new one!!

Bugna M. 
Évaluation :
3

My rental was meant to run until 8pm. Why was I charged an extra day, and at $109?? I picked up the van with ½ a tank of gas, and returned it with slightly over that. Why was I charged for 7 Litres of fuel? I tried calling but can't get through to anyone after waiting over an hour.

Allon R. 
Évaluation :
3

The guy at the counter was rude and the truck wasn't clean.

Pooja V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Parthiban S. 
Évaluation :
5

The gentlemen in charge were very service oriented and helpful, especially considering this was my first rental experience there. Super convenient that they have extended hours.

Heidi C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Afshin E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Afshin E. 
Évaluation :
5

Gentlemen on the counter very courteous.

Rigdol O. 
Évaluation :
1

Hi there Rented a uHaul cargo van today and drive is 16km's I was charged a $23,15 fuel charge!!! How is that possible, ridiculous When I picked it up he said it was a little less than half. Drove 16km, added a few dollars worth of gas before dropping off, and now get charged $23!? Please correct this and remove the fuel charge, thank you

david C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Prabhu M. 
Évaluation :
5

Great staff. I appreciated their attention care and help . Will use again when needed!

Marcos M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emanuel V. 
Évaluation :
3

I still have not received my final invoice. However, I saw that Uhaul charged my credit card already. Please send me the payment receipt.

Kwok T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

José Luis A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gregory D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nebil I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTINT E. 
Évaluation :
5

good price

JEFFREYSIMONDAVI E. 
Évaluation :
3

Difficult parking due to winter weather and snow banks

LORNA P. 
Évaluation :
5

Even though I had an issue picking up my truck, the customer service was quick in solving my issue sending me to a new location. And the guy at the shop was super helpful and polite. Truck was fairly clean and worked perfectly.

Diego C. 
Évaluation :
5

Service is fast and professional.

Afshin E. 
Évaluation :
5

Don't have to improve anything, keep up with your amazing service

THE CUONG L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paulo M. 
Évaluation :
2

The truck was scheduled to be available at 6:30 but the location didn't open till 8:00. New time wasn't reflected on booking

KEMESHA VANETTE K. 
Évaluation :
2

The Dolly I booked was missing. I would not recommend a self serve location to anyone.

Graeme G. 
Évaluation :
5

I was never mailed a copy of the final contract and pricing after returning the van. Also, they did not check the van out when I returned it, instead doing it after they closed.

Douglas T. 
Évaluation :
4

It didn't seem like a real pick up/drop off centre as it was just a convenience store

MICHAEL D. 
Évaluation :
4

The staff there was willing to help. That is far much better than the one I had from the west side at Black Creek drive.

KWOK T. 
Évaluation :
3

Please put winter tires on your trucks. I felt very unsafe driving on the snowy Toronto roads in your vehicle

Shannon T. 
Évaluation :
1

We delivered the truck almost 50 minutes later due to the traffic and we were charged the double. Unbelievable!

MARCELO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vlad V. 
Évaluation :
5

Giving contacts was not mentioned beforehand

Doug M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Salvatore T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lev G. 
Évaluation :
3

The self check in was fine, getting the key was fine. The truck was filthy in the cab, food debris, discarded mask on the floor, dirty floor, smelled like cigarette smoke. There was no key for the cargo lock.

Jereme F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARASH K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geanina S. 
Évaluation :
5

👍👍👍

Bruno A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ritchie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chhayank M. 
Évaluation :
5

fast clearance !!!!

orest S. 
Évaluation :
5

Couldn't find any USB port to charge mobile which is needed while using google map

Pradeep P. 
Évaluation :
5

This location has the friendliest and most upstanding staff. This is the second time I've used them and each time, my impression has only improved of them. They are a patient and understanding team and will work with you and be flexible. I would recommend to anyone moving in this part of town. 10/10 experience

MICHAEL L. 
Évaluation :
1

Store under-reports gas level at pick-up to ensure you put in more than you actually use. When pointed out to them, they get rude, defensive, called me a liar, etc etc. The location 1 block away is way better

NOAHD S. 
Évaluation :
5

Amazing customer experience et Starbank Convenience on Eglinton! Georges was outstanding! Will definitely come back. Merci.

Aline N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARDAVAN R. 
Évaluation :
3

The website was down during my mobile pick up… even when I switch on location services it failed to work and cut 30 mins into my rental period. The clerk was able to check me in and give me the keys thankfully.

CHRISTOPHERGEORG M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AFSHIN E. 
Évaluation :
5

Friendly and very helpful customer service. Easy and fast pick up... and return was even easier. Highly recommend this location

Yury F. 
Évaluation :
5

Excellent customer service. Friendly staff. U-Haul van was too old with a lot noise while driving. Merci

Abderrahman S. 
Évaluation :
2

Be 100 % clear in your advertising the cost of renting a van. It's not 20! The cost of renting the van adds up to 80 + 100 Cads.

Joanna C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas F. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Cristiano J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trenton M. 
Évaluation :
3

The reserved van is not available then changed to small truck witch is more expensive and we are late ti pick up the Item .give us trouble.they should give us consideratiin on the rate because its not our fault.

ALEXANDER C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michelle A. 
Évaluation :
3

Your online system is a mess. First location didn't take self check in which caused confusion. Then return location was unclear as a result.

Patrick N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANA J. 
Évaluation :
1

I ordered trolly and blankets online. But when I was there to pick up the truck and the stuff, he said that he ran out! he put me in a very difficult position just when I am started to move. he put all my stuff and furniture in jeopardy getting scratched and damaged. And when I asked him the reason why although I have ordered it online .. his answer was he just ran out. Like go deal with it your way. I am very disappointed.

Jawad A. 
Non les évaluations ont été soumises pour cet établissement.

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