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Brandon Shores
Customer Reviews for MNH Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Great location! Nice people that run this location.
Vincent VossThey had great customer service helped out with getting the trailer hooked up. And disconnected definitely would recommend going though this store again.
Chase WatersVery friendly, helpful, great service.
Kenneth hillThey were very helpful.
DAVID AHENKORAAwesome customer service love there personality!!
Chris NollerPlease ensure all windows, mirrors and operator items are fully working. The previous rental I got the drivers windows was off the track and could not be used and this rental the passenger's side mirror could not be adjusted leaving me only able to see the box of the truck ob the passengers side. Also the U-Haul app needs to be fixed so it is working as it should so cusotmers do not end up having to call in cause of freeze ups and reloads or the website taking forever to move to next page.
RUSSELL DOWNSThe truck smelled of cigarette smoke when we first entered the car and started driving. There was a tree air freshener hung off the steering wheel to combat this. The truck had a hard time changing gears and the transmission is probably on the way out. Not about the location specifically but I had difficulties with the app and the online website when picking up and dropping off my truck. I had to call customer service both times. Customer service was very helpful.
Elizabeth Merritt NoskerBe more polite, don't have a attitude, greet the customer especially when they are talking to you.
Steven HolmesThe woman there is pretty rude and started with an attitude but talking with her coworker she seems like a decent person. The other representative is professional and helped me for the rental
Andres HernandezI would suggest better instructions on how to open the box to obtain the key but other than that I had no major issues in renting, picking up or dropping off the vehicle.
RUSSELL DOWNSIt was an incredible experience and I will be back when I need to get U-Haul equipment. Merci.
Timothy HutchinsI would highly recommend MNH rentals for your Uhaul experience! Nina was courteous, helpful, and they even let me get my truck a little early to assist my needs. Respectful and friendly!
Amanda DavisNothing! You are wicked awesome!
La'Kamaro JohnsonI have used this location many times, they are great and very quick and hospitable
Kevin KirklandNothing! Keep doing what you do! I love talking too them because they can relate to military life, and being parents. Anyone who says otherwise are morons. Merci.
La'Kamaro JohnsonRep was friendly, patient, and helpful. My recommendation is to just continue to do a great job.
Aryll KowallisVehicle drove great, was super clean and well maintained. Staff was very friendly and helpful. Would definitely recommend.
Amanda IllesVery helpful. They helped me with the load and unload of the equipment.
John MostajoActually charge the charges one time as the customer requested and not added a charge then taking more money than originally what was due…even after asking fir a phone call to get the a final price the next day. It's a complete scam to do such a thing to customers without a phone call or permission I never gave permission for this transaction.
Danella SneedWas not given 1st month rental discount I had on any of the uboxes for either contract - was not reimbursed the insurance fee on box we did not even use. Windows of delivery and pick up were sent and then immediately after another different timeframe was sent. Not a very noteworthy system. Not very happy with overcharges.
Carolyn ErchingerNothing! They were amazing!
Cassy Swailes4th time renting from this location. Great customer service and equipment is always ready to go in great shape.
William Stengerthe entire process was outstanding!
Pat MannaThe vehicle was clean and maintained...except for the interior of the windshield. Please ensure the inside of the windshield is clean.
James AragonFast friendly and professional
Shawn CannonFriendly., efficient so very helpful when our lodging location suddenly changed last minute. Thank you very much for them!!
Annette McCarthyGreat service, fast and easy! Exactly the way it should be.
TERRIE ELWOODNot take pictures of customers with your cell phone. Try not to curse up a storm when something isn't going right when customers are present. The office is very rundown. I would consider doing upgrades. Not a very welcoming atmosphere.
Amber HighsmithGreat customer service! Been here 3 times and each time they're great to me.
Dakota ShuemakeRien
Monica MartinThe people were very nice and friendly.
Jennifer BonestrooEfficient check in, equipment was in good shape, easy return. Absolutely the way it should be every time!
Terrie ElwoodThe truck share 24/7 is a great thought however the additional contacts are ridiculous. I had to do three because I am military stationed in Colorado with a Florida Id. The thought that people would answer their phones outside of business hours need to be rethought. My pick up was at 7am on a Sunday and I didn't even get through the contacts until after 8am. It took a whole hour to get through the contacts. This aspect of the program should be eliminated. You already have my info and my card on file. I know that these comment more than likely go way side however if someone actually cares they should bring this up to their leadership. Just as I was typing forget it I'll go to go to another company to the agent she said your approved. I will not use this program again unless this is removed. Otherwise great program!
Stefan TiptonKeep up the good work
WILLIE MITCHELLI rented a U-Haul from my local location and I had a wonderful experience I had a question about a charge on my account and they were kind enough to explain what the charge was for and it was a misunderstanding on my behalf they were kind enough to walk me through to show me the details.
CHRISTOPHER PATTERSONVery friendly and helpful
Vicky Gonzales RamirezEasy pickup and drop-off with the app.
YESHIRA RIVERAI need my receipt ASAP!
Mike MaldonadoThe gentleman that hooked up the trailer and checked it out with me was AWESOME, and when I've dealt with him on other rentals, he was also awesome, the female, not so much...
Paul BihlerSame as above. Clean and easy process. Very satisfied
Tim RobertsThis is the only location I will rent a U-Haul from now day!! Great people, clean trucks and over all great experience!
Jay SievertI highly recommend MNH Rentals to anyone needing Uhaul equipment. I am a repeat customer at this location and they are always great to work with.
Charles VernierGreat Service!
Daniel KshywonisVery friendly and got me into my rental quick and turn in was quick
Ryan UtslerIt was such an easy process. The guy was very down to earth. I will be using them again.
Kelly MilesS.O.
MICHAEL HALLVery professional and prompt service. Everything was ready to go when I arrived. The pick up and drop off process was easy and quick and very thorough. I would recommend this location to anyone.
Gunter AinsworthRude service, dirty equipment. Send uhaul customers elsewhere.
Caleb Mccoyno comment
BOBBY BROWNING