Customer Reviews for Mt Konocti Truck & Auto Rpr
(Concessionnaire U-Haul dans le voisinage)

542 évaluations

3510 Merritt Rd   Kelseyville, CA 95451

(707) 279-1147

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 12h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(707) 279-1147

3510 Merritt Rd
Kelseyville, CA 95451

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 12h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Young man working there has great customer service skill.

CARLOS A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARINA D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Karen G. 
Évaluation :
5

Great guy great place

Jason R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Have 24/7 truckshare check in work. For what ever reason it did not detect my location. Otherwise it was a great experience with great customer service.

LUIS L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura M. 
Évaluation :
5

lower per mile rate!!! Thank you!

CHER R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RODNEY H. 
Évaluation :
1

They have a problem with knowledge about what they are doing

CHRISTOPHER H. 
Évaluation :
5

the man that rented us the truck made us feel very welcomed. Super nice early in the morning too.

Dana K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cody S. 
Évaluation :
4

Tell customers to call the location before booking and to not rely on the website. The website will say that your reservation is guaranteed but this was not true in our case. There was poor communication between uhaul and the location. The uhaul had dirt all over the inside and outside of the truck. This was our first disappointing experience with uhaul and we hope we have a better experience with our next move.

SAMANTHA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachariah D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisandro G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORDAN W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen E. 
Évaluation :
5

They did a great job!

Cynthia K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William G. 
Évaluation :
1

Dead Rat in the Cab. Not Cleaned. Sticky pine sap in the truck compartment. Referred to a new location 40 miles from my home due to through travel. Glad to be out of rural northern California.

TAYLOR C. 
Évaluation :
5

Picking up was a little confusing due to office being closed at 5:00pm and that that was my pick up time. Glad I called office prior to picking up to advise them I was running behind. Then when I called the 800 number to get pin for lock box, which the female at office told me, I was on hold for almost an hour with the customer service gentleman advising me I didn't have to call for pin but to go they the pick up steps via app. Wasted an hour of my vital time of packing.

Julia G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard R. 
Évaluation :
2

Make sure the employees communicate better with customers and that they can accurately identify which keys go to what vehicles.

ANGELICA L. 
Évaluation :
4

the self-service drop-off return we easy and convenient.

Johnny B. 
Évaluation :
4

Have the pickup process clearly state that the alternate contact needs verification

Michael G. 
Évaluation :
5

not much to say - reservation was ready, a taillight adapter was on hand and the owner is quite the fisherman. All good!

james B. 
Évaluation :
5

Kyle was amazing. After I made a mistake on my on-line order he recommended the right equipment. When he discovered we had the wrong wiring, he suggested a solution. We returned with the correct plug and he was able to wire us up.

Eric N. 
Évaluation :
5

I was supposed to pick up at The Gaytan Family Market at 14110 Austin Rd, Clearlake, CA 95422. Scheduled for a 2:45pm pickup and we got there at 3:30. NO uHAUL. What about the 50 $guarantee? She knew the 10' wasn't going to be returned until 10am the next day -- so why didn't she call to warn us? She tried to give us a 20' uHaul "for the same price" as our 10' reservation, however we didn't want that big of a truck. After some calling around she found a place 20,3 miles away... so we had to drive over there to pick up our truck. It was very inconvenient. I'm still trying to figure out how to get our 50 $guaranteed refund. I spent 20 minutes on help on the 800 number. Can you help?

Pamela W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joe W. 
Évaluation :
1

Reasonable experience on pickup, horrible on drop off. (Employee on pickup / owner on drop off) Reserved appliance dolly not there. Tried to fabricate damage issues I'm certain I did not cause. Charged me 19 $a gallon for a couple gallons of fuel though I brought it back with exactly the right amount. Extremely rude from the start!

Art P. 
Évaluation :
5

Easy after hours drop off

Jeffery T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dennis L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL D. 
Évaluation :
5

Fill tank so customer doesnt havevto until return.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WESLEY R. 
Évaluation :
5

Very please with the service..

Wesley R. 
Évaluation :
5

Great Service!

Kattrina F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANIBAL C. 
Évaluation :
5

Great customer service and super helpful! Will be doing any U-Haul rentals from this location from here on out!

Kattrina F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WESLEY R. 
Évaluation :
5

This is absolutely the best U haul location I have ever rented from! They are knowledgeable friendly and accommodating.

ELISABETH F. 
Évaluation :
4

It was quick and easy!

janet S. 
Évaluation :
5

Very friendly and helpful!

MOLLY W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S. 
Évaluation :
1

Owner of the franchise tried to tell me I lot a dolly I didn't rent.

steve A. 
Évaluation :
5

Nice experience. Mike made it easy.

Barry A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy W. 
Évaluation :
5

Merci.

RICHARD K. 
Évaluation :
5

Made to process easy, excellent customer service

Katrina H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

J Evelyn R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORENZO E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE M. 
Évaluation :
5

Merci.

RICHARD K. 
Évaluation :
5

No improvement needed, real people! Friendly, helpful and will definitely use them anytime I need something in the future.

john M. 
Évaluation :
5

The Kelseyville UHaul is an excellent business. Mike, the owner, is great! Conscientious, friendly and honest - I have used this location for multiple moves and don't go to anyone else. Thank you Mike!

Zoe L. 
Évaluation :
5

Excellent customer service from all the staff. Will go no where else for my truck rental needs. I recommend Mt Konocti to to all my acquaintances

jose P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adam P. 
Évaluation :
2

This location was over 3 hrs away from me, 1 way. Having to drive that far to pick up the trailer was a major inconvenience. Its ridiculous that U-haul was not able to maintain my online rental reservation at location I originally chose. The customer service rep over the phone even told me that the online booking tool is frequently unable to honor its initial location reservations. This needs to be fixed. Its awful to be called the day before pick up to be told that I have to drive so far to get my rental.

Jason M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
1

The place did not have the furniture dolly which was part of my order and I had to ensure (because it wasn't in the truck) I received the utility dolly. The little man was very rude, cussing at life, with many very polarizing political statement pieces around his office.

Spencer B. 
Évaluation :
1

Staff was rude

Kevin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig D. 
Évaluation :
5

Best U-Haul rental company in Lake County. I have rented from this location and the same individual, who may be the owner, multiple times and have received the the best service and cuts straight to it. I have probably Six U-Haul locations that are closer and that I pass on my way to this location. Give the man an award! Five Star Service Every time.

Michael C. 
Évaluation :
3

The man I interacted with was very nice and helpful, but he wasn't wearing a mask and I had to go into his office to take care of the paperwork.

Lisa N. 
Évaluation :
5

Merci

Raymond S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
1

Mike Blew the unit out twice. But previous user was hauling things in dirt. the unit needed to be washed out. All of the red dirt stained our mattress bad. I would like compensation of all the mattress cleaned at your expense

Joseph A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve H. 
Évaluation :
3

This location pick up was 1,5 hours away from my requested location. It had the same “area code”, but was a distance from my home over a difficult terrain (twisty, high elevations etc). No “cruise control” on the vehicle, which was not user friendly as I moved From northern CA to Southern CA.

debra B. 
Évaluation :
4

Wow! This guy keeps the place and equipment very clean he was very professional and friendly I wish all the other uhaul places can learn from this place.

CARLOS P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher C. 
Évaluation :
1

I spoke with the owner before my scheduled pick up. He told me he did not have a 20 foot truck on hand and would have to fine one. He called me the day before my scheduled pick up to inform me he had a truck. We spoke about the equipment I ordered and he assured me it was ready to go for an after hours pick up. When I arrived at 6pm on Thursday the online system did not work to access the truck. I opened the back of the truck and NONE of the equipment I ordered was inside. I called Uhaul and was informed there was nothing they could do and I would have to come back the following morning. So right off the bat I lost a half day of my planned trip. I arrived the next morning to the shop and the owner was very rude and admitted he “forgot” to put the equipment in the truck. When I told him that was a big disappointment he said there was nothing he could do and would add an extra day onto my rental which did absolutely nothing to help me. I had already budgeted this trip in time and this was a problem. He did not care. I informed him the inside of the truck was filthy and he did not care and said take it or leave it, he did not care either way, he had his own problems that day. I tried to remain calm but with dealing with my father passing away and then this trip being disrupted right off the bat I was upset, especially after speaking with the owner the day before. I would never recommend this establishment to anyone. Extremely poor customer service and not a care in the world for them inconveniencing you and your time.

Andrew F. 
Évaluation :
3

Not their fault but did not have what I ORDERED. Very frustrating. Super nice Brian was helpful however with his hands tied.

Brett R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

the services was great!!!!

Teresa G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Seth A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek W. 
Évaluation :
5

Wonderful service

Kathleen O. 
Évaluation :
5

I got absolutely great service

john Allan A. 
Évaluation :
5

Uhaul corporate is a bunch of fuckheads who are cavalier or worse when it comes to customer service, but the people at Mt. Konocti are peerless, absolutely the best, when it comes to taking care of the customer.

John E. 
Évaluation :
1

I rented a truck for about 25 hours, got charged for 48 hours. Was about an hour late returning it, even called and informed the office I was fueling up and on the way back. Will not return.

KYLE C. 
Évaluation :
1

My 100 $. 00 deposit was NOT returned to my account! It's been a month. WTF. I've tried calling customer service CAN'T was put on hold for over an HOUR. Shitty customer service.

Rudy A. 
Évaluation :
5

First time renting a U-Haul and it was a great experience! Very helpful Team members.

Kanica Y. 
Évaluation :
5

The customer service was great. This location is reliable, clean and I will definitely rent from them again.

Michele R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall Z. 
Évaluation :
3

Didn't like all the steps to rent the truck on the app. Would much rather have a person to deal with.

HOWARD W. 
Évaluation :
5

Mike is the BEST!! At Kelseyville uhaul location!!

DEREK N. 
Évaluation :
5

Great Family owned business.

ken D. 
Évaluation :
4

The staff was incredibly helpful, courteous and prompt. I would absolutely recommend to a friend of family member.

Paul D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael I. 
Non les évaluations ont été soumises pour cet établissement.

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