The location was great, the girl in the office was incredibly friendly and helpful. The issues I had were ALL with the regional scheduling department! I reserved a 20 foot truck initially & then decided I don’t need one that large so I called and switched it to a 15 foot, which seemed easy & no issues were brought up over the phone. Then when I called to confirm pickup details the night before the move, is when I was finally told there was not even a 15 foot truck available anywhere near me. I ended up back with the reservation for the 20 foot truck. When we got to the location to pick up the truck, the girl let me know they put me in a downed truck, the regional office removed their down tag in the system & reserved a truck that wasn’t up and running. So the ONLY available option was a massive and very expensive 26 foot truck!! So again, the pickup location was great, great customer service. The scheduling office is horrible and is the reason I will never rent a uhaul again
Lauren M
Mt Konocti Truck & Auto Repair
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Kelseyville, CA 95451
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 4,5 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisHelpful, straightforward, he made it easy.
David MIt was a mess from the get go. First the truck we rented wasn't available. Then, your ouck up site didn't set up the mobile pick up. Then, it was another site that just didn't get the truck ready for mobile pick up. THEN, the pick up places lock box is set too high for a 5 ft tall woman, thankfully my 80 year old aunt could get on a chair to manipulate the lock. It was POSITIVELY ridiculous. The rep calling me for all these changes was........not suited for customer service with a problem. She spoke in questions, very hesitantly, just not a good demeanor for problem solving and creating a feeling of resolving the problems. We rented a truck, we got it done, but it was NOT a smooth easy process.
Mary ETrailer tire had a screw in the sidewall of the trailer resulting in a slow leak that wasn't noticeable until it was getting loaded. Due to our remote location and where the screw was located in the tire, it was recommended that I just replace the tire. Was not told that I had to call roadside assistance first in order to be able to get reimbursed for the cost of a new tire. Now I'm struggling with getting reimbursed for tire.
Lee WHelpful and kind. Would recommend to a friend.
Selana T