The app was great, and easy to use. When I went to pick up the truck, the U-Haul signage was not prominent and I didn't know that the Maaco dealer was a U-Haul provider. PaulPAUL R.
Customer Reviews for Maaco Wheeling
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Ease of pickup and returnJeffrey B.
great customer service and this location will be use for long time.ZINOVIY Z.
Le client n'a pas laissé de commentaire.Donald J.
Excellent service.ZINOVIY Z.
I am definitely recommend this location to a friend.ZINOVIY Z.
The employee was friendly and courteous.Elias R.
Great experience! I had to rent an extra day and another customer reserved it the day my truck was due back. I got a call from U-haul about it and the associate was very helpful despite my misunderstanding from my previous phone call.Marc V.
Le client n'a pas laissé de commentaire.JOSE M.
Truck not swept out.erwin V.
Never received equipment because it wasn't available at the location. I put an order for a dolly and was told I'd have to go to a different store to get itChristian W.
Le client n'a pas laissé de commentaire.John D.
Very nice experience from start to finishsteve D.
1. Sales person sold our driver insurance that was already prepaid. When calling for a refund, customer service could not find record of the sale, even with a credit card number. 2. Our original reserved truck wasn't available on the day, so they gave us a bigger one at a farther away location. We got charged the extra mileage, even tho they said they were removing the extra charges. 3. The equipment (dollies and blankets) we ordered and prepaid weren't given to our driver, so we had to waste an hour trying to get a customer service agent (gave up after a half hour) and then drive to another U-Haul store to pick up. We had eight annoyed movers sitting around for an hour during this time.Remy B.
When returning the truck using the lock box, please explain that a picture of the gas gauge and odometer need to be taken before the keys are turned in. This is not explained in the contract.Viviane C.
Le client n'a pas laissé de commentaire.Chandrasekhar M.
The earliest I could pick up the truck was 11:30 and the location closed at noon Saturday. The truck I had reserved was not checked in prior, so a call was made to a regional office (I assume) to check it in. The wait ended up being 25 minutes and was a bit rushed. Luckily there was little prior damage to catalog. Good overall, but that was a bit of a frustration.Scott A.
Le client n'a pas laissé de commentaire.Waldemar Z.
Better signage so you can find the location easier.Christopher S.
Le client n'a pas laissé de commentaire.Brooke F.
There's nothing to improve because it's already great, most especially their customer service. Excellent!Jin A.
Dirty facilityJOSEPH E.
Vehicle rear right light was out, so was unable to signal while driving. Vehicle interior was covered in glitter and food crumbs, kind of gross.Anna C.
Automated pick up using my phone was GREAT! I will definitely use that service again.Matthew G.
Everything was good, and a good experience. I would go with them again.Young Soo C.
Le client n'a pas laissé de commentaire.Ed P.
I had ordered mattress bags from your website and it did not appear on my contract. The gas tank was marked on the contract as full but a quarter tank was used when I receive the vehicle. Also the Uhaul dealer did not have bags to sell. Not a great experienceSohail D.
Le client n'a pas laissé de commentaire.Marco T.
There some technological issues that cause a delay to rent the cargo van. In turn, I was not able to remove all the items out of my condo in a timely manner. This has caused issues with the association. The technological issues were that my screen shots of my license were not being uploaded to the third party vendor's computer.Riki S.
Very nice equipment and awesome customer serviceMichael S.
Le client n'a pas laissé de commentaire.George A.
The staff was very receptive.Michael G.
The location needs to know when trucks will be arriving. The man I talked to here seemed to have no idea what was going on and then I get contacted by U-Haul saying it never arrived there! Really need to have better communication there!Mick G.
Le client n'a pas laissé de commentaire.Totiana K.
Le client n'a pas laissé de commentaire.Eduardo B.
The truck that I reserved the owner needed it for himself So then they gave me a smaller tuck with zero a/c and it was 92 in Chicago todayHarry T.
Le client n'a pas laissé de commentaire.Penny N.
Nothing at this timeCleo F.
They forgot to supply the dolly I ordered. This infuriated me as I found out when I was packing the. Truck That it wasn't fastened to the wallBrian S.
Le client n'a pas laissé de commentaire.Jacob C.
They were not very friendly or helpful. I had reserved a hand cart and some furniture pads. There was no mention of it and when I asked they simply said they didn't have them. They seemed perturbed that I would even ask. This is not the location's fault: I turned the vehicle in after the location had closed for the day. The website was difficult to navigate and I ended up being on the phone for quite some time trying to get the transaction finished.Tony G.
Le client n'a pas laissé de commentaire.Terry L.
The U-Haul online reservation app was not very good. Half-way through the process, it experienced an 'error'. While customer service was quick to answer the phone, they transferred me to the IT department, where I had to tell my entire story again. They advised me to go into the office for assistance....what's the point on the app?? Rep inside the store said this happens all the time. He was great, and completed the process in a few minutes. I'm always keen on trying new technology....this one didn't work.John D.
Le client n'a pas laissé de commentaire.Rhonda W.
The truck wasn't parked where it said on the app and the equipment that I ordered wasn't in the truck.Dena A.
This continues to be my favorite place for all my Uhaul needs. Super quick, in and out service and good rates. MerciGraham P.
Make sure you have everything a person requests prior to them getting there rather than sending them off to another location.Matthew S.
Very nice and helpful staff.Kim L.
Le client n'a pas laissé de commentaire.James B.
After hours drop off was a pain. I was told to call U-Hauls 800 number to let them know I was dropping off, but no-one answered the phone on Sat at 5:40 pm. The app needed to verify my location, but my phone's location service was not on. It was miserable and frustrating trying to figure out how to verify I was dropping off on time. My husbands phone had its location service on so he was finally able to use the app.Beth R.
I've used this location twice now and both times have received exceptional service. This was a last minute move and how quickly I was in and out saved the day and made the whole experience going very smooth. Thank you! -GrahamGraham P.
Brought truck back and employee said he would check it in, by the time he did I owed another day rent. I will be disputing the charge with my credit card company.Ronald W.
Le client n'a pas laissé de commentaire.Linda D.
Le client n'a pas laissé de commentaire.Mark G.
There is a problem with the gas charge on my final receipt. They claim it was at 5/8 when I picked it up. It was not. I drove a total of 41 miles. I put 5 gallons of gas in the truck just before I returned it, but they claim the gauge was on the 1/2 mark, and I'm charged for another 8 gallons.BRUCE H.
Le client n'a pas laissé de commentaire.Robert H.
The owner of the business I picked it up from was courteous and helpful. I appreciated how quickly he handled the transaction.Hope L.
Le client n'a pas laissé de commentaire.William C.
Le client n'a pas laissé de commentaire.Spencer L.
The staff was not friendly at all. They did not even have a parking spot for me to park my car when I went there to pickup the truck. I had to go find someone who can drop me off to their location so I can pickup my truck. Lost 1Â½ hour of time just by doing back and forth. I will not pickup truck from this location.Muhammad S.
It's a good location but the truck did no start this morning. It took me over 60 mins to get key to turn. I rent with u haul often & id appreciate if some compensation can be applied in my behalf.NICHOLAS M.
I first went to the location at U-Haul 971 N Milwaukee Ave, Wheeling, IL 60090 and wasted a half hour while the computer didn't work. Then I headed down the street to the 1026 S Milwaukee address and was in/out in 10 minutes. I tried the 800 number while I was at the first location and never got a live person on the phone. In the future I would bypass the internet/call and just go to the location as its been much quicker.ROBIN W.
Le client n'a pas laissé de commentaire.Brian M.
2:30 pm - closed. dropped keys & contract in box.Gerald G.
Moldy bag of food under the seat. Our experience with UHaul was awful. We went to the location that we reserved the truck pick-up in Wauconda. It was not there. It took quite awhile to find a truck that wasn't too far. Got a late start on our move day and was not happy! The owner of the Wauconda location was not helpful at all. Even a little rude. Will not use them again!Eric P.
Le client n'a pas laissé de commentaire.KWANG K.
The location was closed when I was there, so didn't really have any dealings with anyone other than picking up my vehicle.Stephen S.
I have run it twice in the last 2 weeks Julio and Tom were absolutely terrific would recommend them in the Wheeling area to anyoneWilliam W.
Le client n'a pas laissé de commentaire.Adam M.
great service I would recommend!!!JAMES T.
It'd be nice to carry some Mattress covers.saeyoung C.
I did have someone from corporate send me a nasty email saying I did not return the truck. I returned the truck right away. They never confirmed with the rental facility. that's a little bothersome when I was accused of not returning because of the lack of follow through on your end. Not a way I would like to run my company.JOEL H.
Dropped off vehicle after their regular business hours, so never had any contact with live person.David P.
Le client n'a pas laissé de commentaire.Carol B.
the guys at masco are the best. Ive even had my car serviced there. top notch. thank you boystim D.
Le client n'a pas laissé de commentaire.Karen P.
I originally reserved two dollies and when I got there they said they only have one! So I was a bit frustrated but there was another dolly in the back that they didn't see. Overall experience was good tho.Amir S.
The Macco location was quick and efficient. I was in my truck in less than 7 minutes. I wouldn't hesitate to use location again.ADAM Z.
great service thanksJose P.
Nothing. All was greatBari R.
I personally filled up to just below the half tank mark on the way through to dropping off the truck - I have just been charged by Maaco for a fuel cost. This is a scam and I will be contacting you directly to discuss. I can prove that I charged just over 14 $to my card on fuel not 5 minutes before dropping off the truck. What is wrong with these guys???Mark D.
Excellent service on both ends.Daniel S.
What a bad experience all around but it has to do with Uhaul and your systems not the place where I rented the van. First when I went to pick up the van. There were glitches with the pick-up process because of Uhaul's systems. The rental facility was having difficulty completing the rental process online. Even though I entered additional information when I made the rental such as license #, credit card info, etc. that I was led to believe would expedite the process, that was not the case. This delayed my move. Then when I returned the vehicle, to the same facility, which closes early on Saturdays I get an email from Uhaul that I had not completed the rental, â€œOur records indicate that your contract has not been completedâ€œ. Really, Uhaul does not know how their rental partners operate? Uhaul should be aware that this facility closes early on Sat. is closed on Sundays and would not be able to close the rental until Monday. Then lastly to make this a truly unforgettably bad experience my receipt reflects a fuel charge even after I replaced the used fuel. What a rip off.Fred P.
Mgmt. was extremely friendly despite being busy with rental and body shop business. Will definitely use this location again.Perry R.
This location changed me extra day due to agent from Alsip messed Go mf order. There was nobody that called me nor told me what I will be charged. I had to see it from the email. Young ladies from line (773) 862-3040 that helped me set up location of drop of wore the most helpful and helped me resolve all the mess up alsip agents did.Sladana R.
I ordered a dolly but it wasn't provided. When I returned the U-Haul at another location, I was charged for the missing dolly.Mark S.
Le client n'a pas laissé de commentaire.Marc C.
Very friendly, very kind, simple and quick process strongly recommendYung M.
Your reservation system is terrible.I made the reservation a week in advance and had not received a phone call by 4PM the day before about the reservation. The offered time and location at that moment were not at all what I had desired.Bradley D.
Also drop off location was closed and was not sure if I needed to do anything other than dropping keys off thru hole in door. Poorly run operationJames P.
Le client n'a pas laissé de commentaire.Tamika B.
easy returnEugene K.
The signage at your locations is appalling. The Uhaul name is only on a sticker 1" x 4" on the door that faces a side street - it cannot be seen from the street. My husband passed the location multiple times. When he did arrive, the computer had a hard time logging in the system. It took almost 25 minutes to complete the rental. Very frustrating when you are trying to get back before noon to return the equipment. The personnel were very nice and very helpful. None of this was in their controlJill G.
Unorganized. Impolite. Slow. Unwelcoming. Discourteous. Rude. Late. Uninformative.Andrew P.
I only drove around 20 miles using this Uhaul and i noticed that the engine making some noises while putting the brakes. I could not show to the dealer as the store was closed by the time i reached to hand the truck. Also, since i just drove 20 miles i had re-filled 2 gallons of gas. I do not know why i got charged for additional 5 $for fuel. This is very disappointing.MARTIN M.
I originally reserved a 20 footer at Rand rd Arlington heights location, wanted to switch to 15", said none available..lie...found one no problem at Maaco location....and 500 $cheaper than 15' price 2 miles away....LAWRENCE F.
There is no signage except a 1" x 4" sticker on the door to the shop. Cannot see from the street. Passed it the first time. Staff very nice. Place clean. They said they often park a truck at the street so people can find them but they were out since it was graduation weekendJill G.
Great place to work with, very happy with my experienceAnthony Z.
Dropped truck off, knew exactly where to park.PHILE C.