Customer Reviews for MacArthur 121 Tire And Service
(Concessionnaire U-Haul dans le voisinage)

1 090 évaluations

2781 Macarthur Blvd   Lewisville, TX 75067
(MacArthur Blvd @ Hwy 121 Tollway)

(972) 459-6721

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 5h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 7/4/2022: Fermé
  • 9/5/2022: Fermé
  • 11/24/2022: Fermé
  • 12/24/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(972) 459-6721

2781 Macarthur Blvd
Lewisville, TX 75067
(MacArthur Blvd @ Hwy 121 Tollway)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 5h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 7/4/2022: Fermé
  • 9/5/2022: Fermé
  • 11/24/2022: Fermé
  • 12/24/2022: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Nothing to improve with the UHaul we rented! Clean and and well kept and easy for a new Van driver to drive!

Lisa L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle M. 
Évaluation :
4

Not sure the Uhaul policy, but the vehicles need to be checked out for proper maintenance and safety before delivering to a customer. Peoples lives and valuables are at stake. Bad tire on the vehicle needed to be changed. Blowout occurred in transit. Two different repair services came, with the final being done properly. Customer Service Katie did a great job staying with me until we got the vehicle serviced

ted B. 
Évaluation :
1

The truck smelled like nasty cigarette smoke, the location is charging me for damage that was pre existing prior to my pickup. They never checked in the truck prior to renting it out. The keys were outside in a locked after hours drop box and they even advised it was dropped off after hours. So how can they say I did the damage when they never completed a check in process from the previous renter? Despite having a damage waiver for an extra $10 I'm still being charged $111 for damages because apparently the damage waiver only applies after $150 in damage which is in the super fine print apparently. This was my first time using this location as it's a franchise of sorts and it was not my choosing as my arranged place of pickup had a truck with a flat tire. I was additionally told I would receive mileage credit for this inconvenience as it was out of my planned route which as of 3 days later I still have not received. I have disputed these issues with the location was was told with a laughing “yeah good luck with that” by one of the managers at the location. I have disputes with Uhaul directly and will update after hearing back.

Andrew H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANA R. 
Évaluation :
1

Had to wait a while to be helped. They didn't have the equipment I reserved, had to change pickup locations 3 times. Had to drive do another location 30 minutes away to get an appliance dolly that I had reserved. Got to the second location that supposedly had 3 dollies, but they only had one and the tightening system was broken but had no choice but to just take it and make it work with my own tie downs. Finally got to where I needed to pick up the furniture and when I arrived realized someone had broken two welds on the part that keeps the ramp from rolling out too far by stopping the wheels on the ramp that actually prevented the ramp from moving at all because of how badly it had been bent. Had to remove 4 bolts to get the ramp out which took about an hour because of where they were placed. In the meantime tried to get advice from the location. They said to call roadside. Was on hold for 30 minutes, tried to call a second time later, was put on hold again, then had the option to be called back later which I did. Ironically when they called me back I was placed on ANOTHER hold. Had to leave the truck at a drop off that was closed on Sunday so didn't even get to explain where was broken on the truck. Really hope they actually read the return info because that truck needs to be fixed before it's given to someone else. This experience makes me never want to use uhaul again.

Davis S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHEN WEI F. 
Évaluation :
5

The service was excellent! Allow people with out of state license and major credit cards rent the smaller vehicles.

TOWONNA T. 
Évaluation :
5

Keep up good customer service

Greg F. 
Évaluation :
5

the sales person was very nice and helpful.

AHMED R. 
Évaluation :
5

Keep up the good work

Christopher D. 
Évaluation :
5

I uploaded driver's license the night before and yet there was no record when we arrived in the morning. Please correct for future transactions.

Doug H. 
Évaluation :
5

Easy in and out drop off. Great guys

Jason L. 
Évaluation :
2

Call when moving locations and follow through on refunds promised

Brent S. 
Évaluation :
1

I was given the truck with under a quarter tank of fuel… I drove it 4 miles after picking it up and the low fuel light comes on. I put 36 miles on the truck and put 12 worth of gas in it. When I returned it your person said it was okay to leave it, he did not look at it. He then sends me a receipt by email with added fuel charges, which is both unfair and dishonest. He said there was nothing he could do about it. I have been cheated and am very unhappy about it. I can tell you that your rep at the store couldn't seem to care less.

James R. 
Évaluation :
5

Your pay system sucks!!!

KATHY C. 
Évaluation :
5

Alex was super helpful!! Thank u for your hard work!!

Ernie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly P. 
Évaluation :
5

Best u haul location I ever had Thanks

Hany S. 
Évaluation :
5

Fix the truck had no power struggled to drive at speed limit

carla D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erica J. 
Évaluation :
5

I use MacArthur 121 Tire & Service Inc to service all my cars, so I was happy that they are also a U-Haul location. The people here are fantastic. I rent a truck/trailer at least twice a year, so this is my preferred location. The 6'X12' trailer I rented this week was a new model which had the most simple tongue-to hitch connection I have ever seen.

Darrell O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWIN V. 
Évaluation :
5

Nothing, keep doing what your doing. Thank you.

ERIC B. 
Évaluation :
5

Saved the day after we found out that the original location, Leo's Pet Dispensary, was closed for good. They answered the phone promptly and found a solution to return the trailer instead of remaining on hold with uhaul customer service for 8+ minutes.

Jason G. 
Évaluation :
5

You are good. Everything. . is good ...no nothing I can think.. ( maybe . will be great and awesome .to have some thing to drink. Like a free drink .: water .soda can .coffe.? In the process of waiting on line. .. Nevermind , this is to much to ask. However , will be awesome.!

ARTURO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTIAN A. 
Évaluation :
5

Very nice customer service

Levitia C. 
Évaluation :
5

Nothing, keep up the great work

ERIC B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD W. 
Évaluation :
1

Have the items that I rented on the truck when I come pick it up. I had to call the main help number to get what I needed, then had to drive 15 minutes to another location to get what I needed. No discount was offered when I didn't get what I paid for. Not even an apology.

Derryk P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

binu K. 
Évaluation :
5

Nothing to do with the location- I would just have rather picked up the truck at requested location.

JACKIE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EUNYOUNG H. 
Évaluation :
3

Needed more selection of rentals it appeared

ERIC H. 
Évaluation :
5

Excellent customer service! We appreciated how the dings to the vehicle were clearly marked so we didn't have to document everything. Staff was very friendly and efficient!

DIANA W. 
Évaluation :
5

Aucun

SHAWN J. 
Évaluation :
5

Associate was extremely helpful and friendly

JOHN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN W. 
Évaluation :
5

The online process was self-explanatory, smooth and easy. The customer pick-up was conducted in a professional manner. There was a bit of a wait time, but it was to be expected at a tire shop. The van itself was clean and ticked all our boxes for a convenient and efficient move. No hidden fees, fast transaction with documented receipt.

John H. 
Évaluation :
5

The truck was clean, but not well maintained. The vehicle we were given should not be driven on the highway as the tires were so out of balance it bounced all over the road and felt very unsafe to drive. I am used to driving trucks, that is not the issue. As I was driving down the highway, the driver window popped out of the rubber gaskets holding it into place. The window was being pulled away from the door frame about 6 inches. It seems like a miracle it didn't just shatter. We were not in an area we could pull over as it was a 2 lane highway. I slowed and was able to pull it in enough to roll the window part way down. My husband was able to put the window back into place and it not be an issue for the drive home. This is the worst rental truck I have EVER used. Not please at all with this shaking truck. POS

Stacie S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PRAKASH J. 
Évaluation :
5

The rep was very cordial. The inside wasn't clean but he wiped it down for me!

BARBARA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LENIN BABU V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC B. 
Évaluation :
5

Cruise control for long distance trailering.

Linda T. 
Évaluation :
5

Very good customer service.

GLEN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAHESH KUMAR S. 
Évaluation :
3

The smell in the truck.

DANALEE V. 
Évaluation :
5

Very friendly and polite.

Robert B. 
Évaluation :
3

I was forced to present lease documents to prove that I was a local renter. This rule was not stated prior to rental. I had to return home to retrieve these documents. Why does it matter where I live? If it does, customers should be forewarned. This is not the fault of the franchisee, it is the fault of U Haul.

ROBERT JAMES R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MYUNG HYUN Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZAEEM M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOSEPH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan B. 
Évaluation :
5

Fix the lights!!

Charles L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM I. 
Évaluation :
1

At the last min the company called to tell me the vehicle was not available. I had to further to pick up. And when I got to the 2nd location there were so many issues. And the gentlemen were not nice at al.

HEATHER DEVON V. 
Évaluation :
5

vehicle was not clean..

MANOJ V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANOJ D. 
Évaluation :
5

The guys are always friendly and helpful....and let you know what time to drop off.

ROSIE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammie S. 
Évaluation :
5

Extremely helpful and friendly staff!

Christina B. 
Évaluation :
5

Keep up the good work.

DONALD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
1

Exhausted and frustrated experience with UHAUL!!!! I had reservations for a 15' truck, utility dolly and car tow dolly. My pickup location was about 3 minutes from my home. I happen to check my emails hours before my pickup time and noticed an email with change of location. It would have been nice to have gotten a text message or call from UHaul to let me know that they changed my pickup location. I got to the new location about 10 minutes before my pickup time at 4:00pm. The location was located inside of an auto service shop. I went in and the guy(on the auto services side) said that he would be with me. I waited and waited. He helped EVERYONE on the auto side, which some came in AFTER me! He finally came to help and he had NO CLUE about renting UHaul equipments. He said the guy that take care of it was out with COVID. So, he called several numbers to get help and no answer. Finally, Kyle from another location called backed to help him. I was there almost an hour. He and Kyle told me that I couldn't get the car tow dolly right then. I paid for the service online during my reservation, to have them to hook my car on the tow dolly. Kyle said that it's state LAW that they can't hook it up there and someone would call me shortly for me to bring the UHaul truck and car to them to hook up. I was confused but ok. I left with the 15' truck and went home. We packed the truck, which it didn't take long because it was things going to a dorm. I waited and waited for the call to hook the car up. NO CALL!!! I called customer services because it's almost 7:00 pm and we should have been on the road. I talked with a nice and knowledgeable lady name Sarah. I explained to her about the car tow dolly and she found me a UHaul location to get the car hooked up which they were going to be closing soon. We had to go all the way to another location and the lady there didn't know how to hook the car up. She called her assistant manager to come and help. We waited and waited. He came. We were there for an hour. Finally, on the road hours behind time. We were 40 miles from the college and stopped to get gas and the car came off the dolly some. It's 11:00pm. I contacted road side assistance and the lady was VERY HELPFUL and found someone to come and help which was going to take about 40 minutes. The guy from the tow company called and informed me that someone was coming in 40 minutes. The same lady from road side assistance called several times to check to see if we got help. I don't remember her name but thank you for checking. Thank you so much to the tow guy that helped! We finally left the gas station at 1:00am!!

Gwenetta F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

QINGLONG G. 
Évaluation :
5

Great management team, easy to do business with. Efficient rental processing for truck pick up & drop off. Merci.

PAULA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jawanna H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HECTOR J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HECTOR J. 
Évaluation :
2

Better customer service and wash the trucks

Ismael R. 
Évaluation :
2

Dirty truck employee looks like don't even know how to process payment for stuff like tape.

Ismael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diego M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shannon J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES J. 
Évaluation :
3

Reservations were made online, upon arriving to pick up van I was told that only a Lewisville or Coppell address was acceptable on driver's license . I live in another city about 4 miles away. This should have been disclosed in your reservation system

Anna H. 
Évaluation :
2

Pickup location had additional requirements not disclosed in reservation (required a second signer, plus second form of ID in addition to drivers license). The associate assisting was inexperienced- took him 30 minutes to examine tow vehicle- after he talked to his boss was ready to go in seconds.

EMERY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN G. 
Évaluation :
5

process was smooth, easy and quick. employees were friendly, knowledgeable, and accommodating.

RANDALL P. 
Évaluation :
5

Nothing. Everything went very smoothly.

David B. 
Évaluation :
5

The guy at the desk was super helpful, real nice guy. The online check in and check out process is absolutely terrible though. Very long, lots of pictures you have to take, etc. I get why they do this- puts all the burden on the customer and they don't have to pay employees. Crappy way to run a business though.

Anthony S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA M. 
Évaluation :
5

Quick drop off. No issues and easy in and out. Highly recommended

JASON L. 
Évaluation :
5

This is one of the best U-Haul locations I've ever used. Service rapide et convivial. The equipment was in good shape and very clean. I would highly recommend this location.

KRISTEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRIAN D. 
Évaluation :
3

The manager that Idealt with was great.

DWIGHT C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kelly M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICARDO T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSE F. 
Évaluation :
5

The truck I had seemed to have weird issues downshifting. You'd tap on the breaks and it would go from like 4th gear to first. Might need to be looked at. The services were excellent and the people who helped were extremely nice

DAN T P. 
Évaluation :
5

MacArthur 121 Tire & Service Inc is incredible. They are the best UHAUL location I have ever been to. Everything is so easy and they are extremely nice and helpful. I highly recommend them for UHAUL and all your automotive needs

STEVEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER C. 
Non les évaluations ont été soumises pour cet établissement.

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