I ended up with around 225 miles ( did not use up the original 230 miles which was upgrade to 260 miles), The gas consumption was 24 gallons or around 9 miles/gal on;ywhen it should have been at least 12 mpg when I was only driving between 50 to 60 mph to make sure I am in economy mode. Did not stop at all because it's so hard to back up without a rear view mirror or camera ( I was told the 10 ft does which in my original reservation). I was told by customer service that the 15 footer consumes the same as the 10 footer but it is definitely not true. I called customer service to set up the return to the location and was told that I had to return to another location when Macarthur 121 was okay with the return. I told customer service that I did not assign and is just calling to set the drop off almost a day earlier. She got upset but eventually fixed it and asked me to check my phone for a text message and hung up on me. Called return location and they are very helpful and confirm that they can accept with no issue. The dealer was very honest and explained that the 10 foot truck uses less gas compared to the 15 ft and apologizes for all my ordeals. He was patient to print the receipt to assure me that everything is in order upon return and that there are no extra charges. Both pick up and drop off dealers are great but the u-haul customer service are not. Failure to communicate and giving the wrong information when customer is under pressure because I was told we told to be thankful to have a truck at a different city at the last minute.
John R.
MacArthur 121 Tire And Service
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Lewisville, TX 75067
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This is by far the best U-Haul rental spot around Coppell / Lewisville / Irving. The staff here is super helpful and friendly. The world would be better if all businesses treated their customers the way these guys do. PS - Do NOT rent from the Chevron on Beltline / Denton Tap. They are awful.
Thomas D.The truck wasn't ready the night we needed it. We couldn't start the move until the next day. In addition to this, we were told U-Haul was going to contact us about a $50 inconvenience card but that never happened. Also, the key provided didn't work for the lock that was on the truck, so we couldn't secure our cargo.
HENRY A.Tire sensor fault light was on. Found out upon the return one of the tires was changed to the spare with no sensor. Would have been nice to have know in advance so we didn't have to worry about the tire being low. Also low windshield fluid light was on-should have been filled before we picked up the van.
Gregory V.Engine light on gas cap light on was told it was fine and was charged for two gallons of fuel we left the vehicle at the fuel level required and then next day seen on the bill 2 gallons charged to us, plain and simple rip off and no way we can fight it but we are going to leave a bad review for sure.
Jennifer C.