Y'all need to do something about the mice in the unit. I had mice poop in everything. When I brought it to the attention of J T that is when I was told there are no mice there.Mychal Y. | Expérience générale
Customer Reviews for Mack Storage
(U-Haul Neighborhood Dealer)
Pour nous contacter
Cincinnati, OH 45237
Services dans cet établissement :
- Lun.-sam.De 10 h am à 2 h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Le client n'a pas laissé de commentaire.Shavonte S.
Le client n'a pas laissé de commentaire.Donielle B.
Very rudeJena M.
Mice were eating and peeing on my things and no one really seemed to care to resolve it. It was very hot in there with no air, and it was cold in the winter.danielle w. | Expérience générale
Le client n'a pas laissé de commentaire.Mark G.
I was very frustrated with uhaul. Our pickup location was changed the day before causing us to drive 30 minutes out of our way to go pick up our truck and add on more mileage. Then we called our drop off location if we could keep the truck an extra hour and they agreed as the time difference from illinois to Ohio actually allowed us an extra hour than stated. We then received a bill for the uhaul being checked in a day late, even though we did drop it off on time. They said they will be refunding us so I am keeping my eye out, but it was still overall not a great experience for us.Greg S.
The app was horrible. Would not let me upload pics. Took 30min and gave up. Had to login online. Everything else was goodSeth B.
Le client n'a pas laissé de commentaire.SHIRELL G.
Hire more competent employees. I was charged for a dolly I never used, charged for gas that I replenished, the representative had no change, forcing me to do their job for them and go get change only to still be given incorrect change. Throughout this process I was served with a sour attitude and zero professionalism. I want my money back for the dolly that was never used.Ryan K.
Le client n'a pas laissé de commentaire.nxfaze unlimited inc b. | Expérience générale
No great places to park a big truck. Had to do a 20-point turn to maneuver the truck into its parking spot.Drew H.
Le client n'a pas laissé de commentaire.Valeria B.
I had no problemRodney R.
Had problems receiving my rental.. the phone check out was not letting me out. Stated cant find your location. Spend a hour trying to check out the rental. Called for help but . they had to call for help wirh this problemMELVIN W.
E cargo light in the truck the light bulb may be dead it got late and it was hard to while unloading truck. The associate was niceQuintin P.
Everything was great!! I had great customer service from your worker!jeffery J.
The after hour return is ineffective!!! The fact that your location can't be picked up without being in the uhaul app is crazy especially when your not told that. Your presented with an simple senerio and there is more to it than you know... how would I know that I have to be in the uhaul app to return if I am not told. I had the truck less than an hour and returned it to the correct location but could not complete the return because my location could not be determined.KIMBERLY T.
Le client n'a pas laissé de commentaire.victor L.
This location added fees to the final bill which had no business being there. When a complaint was filed they claimed to have tried to contact me, which absolutely did not happen.Collin C.
Le client n'a pas laissé de commentaire.Antonyo P.
Le client n'a pas laissé de commentaire.Pamela W.
Le client n'a pas laissé de commentaire.breia B.
Le client n'a pas laissé de commentaire.Daniel S.
Le client n'a pas laissé de commentaire.GRANT L.
Le client n'a pas laissé de commentaire.Erin F.
Not a thing. Facility was clean and professionally operated. Service was efficient and quick. Customer friendly computerized registration. A wonderful experience.Della D.
Everything was perfect. The uhaul was clean. Miss Margaret ws professional & super nice. I will recommend this location to everyone. Thanks Uhaul & Miss Margaret for a wonderful experiencefaith J.
I did not realize the online check-in procedure would take so long - I would have planned my pickup accordingly! Check-out was fine! The customer service by Margaret was outstanding and to be commended!!Peggy B.
Le client n'a pas laissé de commentaire.Margaret J.
The customer makes your business thrive, so I would suggest better area management.. I feel like because I'm a woman I was taken advantage of ..Kathy P.
I didn't actually interact with a human at pick-up or drop-off but both the mobile device processes went smoothly. The major reason the move went smoothly was the effort Maya put into helping me find the right truck when she called me after my initial on-line reservation was made.Jack D.
Le client n'a pas laissé de commentaire.Genevieve B.
The woman who rented us the truck charged us $50 after she inspected and confirmed the truck was returned in good shape.Alexandria M.
Customer service. The instructions need to be clarified and the prices are too high outside of the standard uHaul price. This is the first time I had to pay for mileage. Will not return.Shawn M.
Le client n'a pas laissé de commentaire.Chiamaka O.
Le client n'a pas laissé de commentaire.leandraia J.
Le client n'a pas laissé de commentaire.Brandon J.
Le client n'a pas laissé de commentaire.elen M.
Le client n'a pas laissé de commentaire.sheri C.
Le client n'a pas laissé de commentaire.Mistie P.
We had a great experience with the truck But, one of the uhaul employees was rude to my husband when he dropped the truck off and wasn't sure how to check out.Jacquelyn H.
USE ANY OTHER LOCATION. This location does not answer their phones. They did not have the moving pads that I requested available, but still charged me for them until a different location called and had them take the charge off. I dropped the equipment off after hours and nobody told me that I had to check it in online, so I was charged for an extra day. Then I contacted UHaul customer service who also couldn't get ahold of them. Now I'm waiting for an official complain to be processed so I can be refunded for the extra day of rental that I was charged. Terrible service!Zana P.
We booked the truck ahead of time and was quoted a price we get there 9 a.m. when store opens they have is booked for one way it took close to an hour to get it straightened out and then it ended up costing us more money because we needed the truck for a two-way which we booked and apparently the person quoted as a weekday right and not a weekend rate poor customer service and then on top of that we returned the truck on Saturday when it was supposed to be returned on Sunday and Monday we get an email stating non returned equipment just a hassle! We used you because we had issues with budget but it seems like it's all rental places!ed K.
The service was superb!Brandon S.
It was fast an easy. An the lady was super niceNicole I.
Le client n'a pas laissé de commentaire.wanda R.
I experienced the best customer services at this location and was extremely satisfied! Thank you??jones P.
Margaret was very helpful .marie K.
No issues with the location. The truck did have several unreported large scratches, but they didn't bother us. The reason only gave 2 stars was due to the web site pick up. From the moment we got there it took way too long! The verification process (once you take your picture)took at least 20 min. No one wants to just sit there for 10 min waiting for an associate.Angela W.
Make sure all items are in U-Haul. Asked for a dolly, wasn't in the truck. but instead the moving pads were in the front.Shatori K.
Stop Connie people out they damn moneymichael D.
Check the right side brakes of the truck, nearly pulled me off the road many times when I touched the brakes. The 17' truck.Karl C.
Le client n'a pas laissé de commentaire.Tiffany M.
No improvements at all. My experience was enhanced by the U-Haul representative, Mrs. Margaret. She welcomed me with a friendly smile and her professionalism is unsurpassed in business these days. The reservation was made effortlessly and with me being a first-timer, I will surely recommend this location ALL OVER social media. Kudoes to the U-Haul on Langdon Farm. Simply the best !!della D.
Le client n'a pas laissé de commentaire.sandra B.
Le client n'a pas laissé de commentaire.JEFFREY S.
The place was closed so I did the return process on line. That was fine. I received a phone call this morning stating that I was going to be charged a cleaning fee and that the furniture pads(which I left half in the plastic and the other half folded up in the back after we used them) needed to be folded again. I took pictures with the return process as uhaul asked me too. I left the truck in the same condition it was given to me and only had it for 3 hours.Susan G.
Le client n'a pas laissé de commentaire.Nancy H.
There was no one to give me keys at the first location I was supposed to pick up the rental from. This was already changed from the location I had originally scheduled. Driving to the new location did cause us to lose time in the day of moving. The customer service reps were very helpful and I know none of the issues that happened were within their control but they worked to provide solutions.Laura H.
Paid to have uhaul from 9am-1pm, the lady checking us in was very nice but a little to chatty when your on a time crunch. I'm sorry, but on a day where Im suppose to have 4 hours to move I don't really have time to talk about her night out. Got there at 9am but it took almost 40 minutes to actually get the uhaul. The uhaul was swept and any garbage was removed from van before returning it, yet I was still charged a $25 fee for "cleaning". I would love to know what needed to be done that was worth $25. I called Mack Storage and was transfered to uhaul customer service who told me I needed to contact Mack Storage about the issues.Alexandra C.
Le client n'a pas laissé de commentaire.Darlene K.
Le client n'a pas laissé de commentaire.MARILYN A.
This professional I wouldn't change a thing!!linda H.
This pick up location was great however this was the third one I was given.. The first did not have the equipment, which was not an issue. I received email about the second, with request to confirm, I was unable to confirm equipment due to telephone problems so I traveled to the location to find the gate chained and locked.. That is why I requested another location. This was terrible coordination of locations and a waste of my time to confirm equipment. There needs to be large improvement of location to location communication.Dale H.
Untrained employee. Van was dirty. Took too long to rent.Eileen D.
Store Manager was very helpful.ERIC M.
Your customer service is horrible ! And you have employees that lie and tell you , you can't use your own insurance when you can . I was charged an extra ten dollars when o have my own insurance . I WILL NEVER USE YOUR STUPID COMPANY AGAIN!MONIFAH M.
Picked up the truck and it was in great condition. But this location did not have a dolly, which I had specifically requested online. So I had to go to a second location, Jen's Furniture, to get the dolly, which made dropping off the equipment to two different locations very difficult.april C.
Le client n'a pas laissé de commentaire.don H.
Le client n'a pas laissé de commentaire.Gina P.
In general my experience was excellent; although I was surprised that the milage read was not correct when I got the invoice (had to communicate twice to get it fixed). Plus, luckily I took a photo (odometer) when I returned the car ... otherwise I had to pay $30 in addition. Very inconvenient.Kay Uwe D.
Le client n'a pas laissé de commentaire.Victoria W.
Le client n'a pas laissé de commentaire.Jaylen B.
Back of the van was dirty, but we swept it out no problem. The guys at Mack's Storage were really friendly and helped us out.Jeffrey C.
Very nice personnel and location. Highly recommended business.Bruce R.
Services supplémentaires à cet emplacement
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