The only employee who could help us with the rental was not knowledgeable. He had to call someone to get help getting through the contract. It was very time consuming. He didn't know how to hook up the trailer either - we had to train him.
dale middlestead
Customer Reviews for Macs Hardware Moorhead
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
I dropped off late on a Sunday night and Mac's had my receipt to me early Monday.
Deana McAleerUhaul computet system was down
THOMAS SOLBERGCup holder was broken no radio and the shocks where awful on the truck and we had a long distance drive. So had to buy a blue tooth speaker and I am still worried because of all the bouncing around my stuff was shifted all my dressers had bad wear from rubbing. We couldn't go more than 55 and it would start bouncing like crazy and any bump in the road made it worse.
MONIQUE AZUREThe truck broke down but we don't know who is responsible for the maintenance of the vehicle. I refuse to recommend Uhaul but Macs Hardware wasn't involved in that fiasco. They should probably have the Uhaul tow number nearby rather than tell us to look up the number on the emailed rental agreement.
Brandi HassebrockThe manager at the store hates working with Uhaul and was very open about it. Very bad attitude and I felt rushed.
Oliver AmundsonGreat people changed reservation twice and they helped clean up my problems
Jeff FleckTruck was a late model with rust on wheels and Truck body. Oil change was a month overdue by the service sticker on the windshield. MPG was less than 8 MPG.
Gary KujansonHave the equipment at the location it was reserved. I had to drive to a town 60 miles away to get the truck I reserved in order to have it for the time I made the reservation.
JOHN ANDERSONNo big deal. Sloppy out so trailer dirty but loved the duely. Poled so nice.
Michael BergVery poor experience, have never had to deal with something like this from UHAUL before. I picked up a car hauler trailer and a few hours into my trip a truck flagged me down and informed me there was an issue with my trailer. One of the leaf spring bolts had come out and the trailer was no longer safe to drive. I was able to get off the highway and into a parking lot. It took 8 hours for UHAUL to get a new trailer to my location. I requested a refund and UHAUL basically took no responsibility and offered me a 12 % discount despite the fact that their poorly maintained equipment put my family's safety at risk and cost us 8 hours on a cross country trip. Unsat UHAUL.
CHASE ROEHave places that are open.
Latoya Watson-TysonI thought I requested a location in Fargo. Going to this East Moorhead location was quite a was out of the way. Staff was friendly and helpful at location.
Wayne WaltersCargo van/pickup will leak air in (noise) on the top right corner on the door seal while driving it on the interstate.
Rafael GracianoDidn't give me the right key and didn't contract the equipment properly, making it extremely difficult to return the equipment I had.
Rebecca LicataI took trailer to convent place in Fargo and they told me I had to drive 30 min out of my way to another state. This then lead to me being late to another pickup. Staff at Fargo location were not helpful in any way. I will avoid uhaul unless last resort, I will NEVER recommend it for anyone to use.
terry biberdorfMacs Store Mgr was awesome
Scott EvansNeed to put signage up outside as I was looking for U Haul sign only to find out they didn't have one. Luckily I was driving by and noticed a U Haul trailer in a retail customers parking lot. They were friendly getting me on my way tho.
Steve SchmidtI didn't receive a written recipe upon drop off , so no proof of cost. everything is digital. I'm old school.
paul feeVery friendly and helpful staff.
Praveen JinnurThat location just had me sign a paper and said it’s yours no help loading trailer no overlooking tow vehicle NO HELP PERIOD I have rented a few u hauls and always had great service but this place should not represent your company
jon provencherReceived confirmed receipt immediately even when returned on the weekend.
Carter Schultzover charged filed a complaint to dispute charges
JACQUELLINE COPPINFantastic and very friendly! Made the process super easy!
Jared HammerTruck was absolutely filthy inside. 47K miles on it and it looked like it had 200K and never been cleaned.
Janay MortonThe location did not have the dolley I reserved so we had to take time to track down and go to another location to get one.
Angela Hoffman