Uhaul after hours return worked on webpage but not through app. Made return process difficult. Location was helpful about outlining after hours return options.
Damaris Zachos
Customer Reviews for Madison Motors LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Nothing easy in, easy out
Michael ScallyNothing everything was great
James SealesSuper nice to work with. Will definitely use them again
Joseph KabeThe gentleman who helped me was very kind, helpful and quite possibly the most handsome man I've ever seen.
Patrick PryorStaff was very helpful. Great experience.
Stephen HarrisWeekend Check/in & Pick up takes to long..
Ralph FilippelliHard to get into and out of with a 26' truck and tow dolly
John RoncalloLock box combination would not open. Had to call customer service. Drop off location was in a dead zone for my phone. Endless buffering left me with no confirmation that drop off was successful. Next day- back on phone to only be told that drop off person was not in the office and still could not get a drop off confirmation. Left me worried until days later when I finally received my receipt.
Jeffrey PauletteTruck was okay. Seemed like it had more miles than indicated and ran pretty poorly. Glad we had only a short distance to move. The code for the key didn't populate at checkin so I had to call to get it. Okay experience but could have been better.
Blake ForsterEverything was so easy. UHaul is the best. Who knew you could rent a 26 foot truck overnight on a whim!
Gunnar StrattonHave the truck cleaned out with the reserved additional equipment. Using the truck share interface on a phone was infuriating and I will never use it again. Yes, I could download the app, but I don't feel I should have to clutter my phone and maintain an account for a service I may use once every few months. The truck itself felt like the transmission was going to fall out.
Matthew ShropshireThe entire process, from making a reservation, to pick up, to dropping off was a nightmare of misinformation, delays, lack of paperwork, confusion between different parts of the uhaul network, etc.
Robert HernandezExcellent place to do business with. The guys were expecting me and took care of processing me out for the car transport trailer. Hooked up the trailer to my car and double checked everything was secure and in perfect operating order.
MICHAEL MILLERHelpful employees. Large lot for easy trailer parking.
Steven HylinskiThe rental experience was flawless and very convenient. I will continue to rent vehicles from U-Haul because it meets all of my expectations.
Stephen Nardine