The most confusing place I have ever been to.. the building made no sense and there were no signs.. walked around the building a few times before I figured out I was supposed to check in on my phone. There was basically no instructions given when I reserved my truck.
Lauren B
Customer Reviews for Mahnopoly LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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This is an extremely dangerous part of town, and is a very secluded location next to an overpass that looks like people could easily hide under.
Andrew SNo clear instructions on how to or where to drop the trailer since they are only open from 8:30 to 1 everyday. The place looks like a vacant lot.
Crystal MDid drop off when they were closed, hard to get to location in a pretty sketchy area. Would of preferred to go to main uhaul store. Personnel I talked to on phone was nice though.
Michael CGood service.
Martin RI was told it was 119 when I paid and then after I turned the truck back in I was charged an extra 30 dollars
Karissa SIt is a small but friendly neighborhood UHAUL. I will go there again.
Deborah TMake sure someone's appliance dolly is I'm the vehicle when they order one
Keith GDisengaged. Disinterested. Told me I could go to another location and drop off. Only staffed 9 - 1. Not my way of doing business. I'll use another U-Haul vendor.
Jim ELocation was closed at 8:30 am when I dropped it off.
Allan WThe dolly had been run over,so 1 handle was bent and crushed. The speedometer is broken. 1st day it would only show max speed @ 35 when I was on the highway. Trip to Arkansas it was ok the 1st 20 miles, then it started showing that I was going over 100mph.
James JTruck shook so bad could not stack anything or I would of broke my stuff matenance was not kept up on it what so ever was very unhappy
Josh SOn some roads the truck bounced more than normal
RAMON BMy order was originally to be picked up in Lawrence with a furniture dolly. They didn't have this trailer in Lawrence so I had to go to Topeka (30 minute drive) the other way, to come back to Lawrence then move our stuff to Olathe then to take it back to Topeka at the end of the day. And also didn't get a furniture dolly. I understand things happen but it was still inconvenient to have to go that far out of our way, and took time out of our reservation time. The staff was great and understanding and I know it's not their fault.
Rachel WAgain the humans that you do have available are rude and unhelpful so what’s the point it’s like they’re doing me some kind of favor by taking my truck no sir you’re not doing me a favor I’m paying you so be polite and be helpful
Susan SNothing. William provided one of the best customer service experiences I have had rrecently! Je les recommande chaudement.
Roger EStaff was helpful in explaining how to drop off. The entire rental experience was easy & quick.
Sabrina ANot great signage at the location, but the person assisting was helpful and friendly.
Mark TGreat rental experience at Mahnopoly!
ROGER MVery dark and hard to see U-Haul key drop box. I put key in drop slot that said drop keys here. Then realized there was another box for U-Haul. It was too dark to see it.
Terri OMake sure the washer fluid is full.
THOMAS FLocation was closed so just dropped off the keys
Gene TLeft vehicle there after business hours
DAVID BGET MORE EQUIPMENT. I had to drive over 50 miles to get a trailer .to use for a few hours. When I got there they had 3 of them. Then if I wanted to return the trailer to a local "dealer" it would cost me an extra $80.00. If that's how you want to do business maybe I should just buy a trailer! Needless to say I am not real happy right now. Would I recommend renting a trailer? Only if they first listen to the whole story of how my day went.
RAYMOND SContinue as you are.
andrew lNeed to have a security fence, the truck was vandalozed
Earl DLeft me with a empty tank when I picked up the vehicle
Jalen THard to get into location. Was leaving car there but crime in neighborhood is bad.went back to put car. C/s did not listen to my order.
WENDY CEverything was good
Jason WThe lady i called at customer service is why i scored it the way i did. She was excellent and walked me though the entire process!
Shannon BFast check-out and friendly service., Truck was clean and ready to go.
ANDREAS KGas was on straight E when we got in the pick up truck was a little confusing not really fond of that part
John LHonor your reservations and provide a discount when you don't have the equipment the customer reserved.
Sarah KThe only complaint I have was the truck had a bad odor in the storage area in the back which made the cabin stink
JASON TWhen someone reserves equipment, ALL said equipment should be in the same pickup location. OR tell Customer up front about any wild goose chases like the one I got sent on. grr snort moan mumble gripe.
Dennis KThere was no one at this location.
Scott GVery friendly and easy to work with
JANE AI arrived to check the vehicle in at 1025 am the hours of operation were until 11am, I met the owner on the street in front of the business leaving and I asked him if he could help me check my rental in before he leaves and his reply was NO, I HAVE AN APPOINTMENT. HE STATED TO LEAVE THE RENTAL IN THE STREET AND PUT THE KEY IN THE DROP BOX, I TOLD HIM I DIDNT FEEL COMFORTABLE DOING SO WITH IT TECHNICALLY NOT BEING CHECKED IN AND HE STATED AGAIN, IM LEAVING...I was at his facility almost 30 minutes early to check in. I had to call customer service and wait on the phone to cover myself with a nice lady who was willing to help me over the phone...this business owners action in topeka kansas cost me to be very late the rest of the day and miss mother's day with my family because I had to stay on site in topeka an extra hour or so to make sure I was covered with leaving a vehicle unchecked which while I should have been traveling to see family. The rude business owners selfishness at the return drop off in topeka cost me to loose out on mothers day with my family...I would suggest finding someone who values your company and represents what UHAUL has built over yrs which is a good reputation...this owner at the mahnopoly LLC does not care about customer service...
chad mEverything was well laid out!
Xavier YWhen I initially rented the U-Haul, Mr. Mah was friendly and helped me get what I needed. The next day I received the email with my itemized bill. I was charged for a dolley and furniture pads which I did not rent. Mahnopoly's computer was having issues so it took a while to get the rental done, which I did not mind, but we literally had a short conversation about the fact that I did not need a dolley. When I called Mahnopoly about this error, Mr. Mah asked if I had called the U-Haul customer service line. I asked him if he could correct the issue and he said that refunds come through U-Haul. I asked him to look into it and questioned why he would not be able to process refunds through his store. He said he would look at it when he was back in the store and call me in 15 minutes. I have not heard from Mr. Mah again. I then looked at the statement again and realized he had billed me for 2 gallons of gas which was also incorrect. He told me more than once to return the truck with the same amount of gas that it had when I got it. I returned the gas with the same amount of gas that it had when it got it and he charged me for more. I visited the store and talked to a different associate who said that they were looking into the issue. Definitely get an itemized statement before letting them run your card at this store. Renting a $19,99 truck ended up being over 70 dollars with all these extras added on.
Maegan OIT IS NOT THE CONTRACTED DEALER BECAUSE THEY WERE AWESOME BUT UHAUL CHARGED ME $120 TO "CLEAN" THE MUD ON THE OUTSIDE OF THE TRUCK WHICH I MOVED IN THE RAIN THEN CHARGED ME FOR 3 DAYS WHEN I HAD IT ONLY 2 DAYS. MANAGER AT CALL CENTER HAS YET TO CALL ME REGARDING THIS CHARGE. ITS BEEN 72 HOURS.
Alejandro CGreat customer service! Easy access. The whole move with u haul was slick and simple!
Chris DEasy to find no issues.
Mark P