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Scott N.
Customer Reviews for Mail Boxes & More
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I have no complaints about U-Haul here. The guy was professional, the equipment was clean, and it was maintained. Not only that the cost was VERY reasonable! I'd rent from this location again in a heartbeat.
Brian F.I was treated so nicely. Was helped with the right size truck we needed and was so happy that we listened, everything fit great!
Wendy W.The truck was nasty unclaimed smelt like sex open condoms was in it and I should be giving some type of discount I reported it but nothing was done
Glenn B.Of the several rentals I have made in the past few months, this one was by far the worst. Truck's suspension was shot and was vibrating while driving. Is someone going to pay me $25 because I had to clean out the back of the truck from the previous renters? Because they have a sticker that warns you of a $25 charge if you don't make sure everything is clean in the back. Literally used a blower in the back to get rid of what was leftover. Truck fuel was marked as "half full" but was less than full at approximately 210 miles when I picked it up. This cost me another $10-$20 in gas because I was told "If you don't return it with exactly as much gas as was marked, we will charge $5,5 a gallon with a smile.
JAMES W.The equipment that I rented wasn't at the truck.
Jorge E L.Nothing, Aviv always does a great job, that is why I always go there.
Kevin G.I'm not sure if there's room for improvement because service was excellent
BEATRICE B.Personal is very friendly.
Jana K.No dolly provided even though reservation had it mentioned. Self check in failed 5 times, cannot find instructions to get the keys. Van was alloted in someone else's name so I couldn't complete my check in
Aditya M.The owner operators are knowledgeable and willing to help!
Kristin H.Yes, but the lockbox code did not show up for me. I'm lucky there happened to be an off duty person to help give me the lockbox code, but I'm worried about what would have happened if she wasn't there!
Alice L.Excellent service à la clientèle
Grisel N.wished the rental truck had blankets that were missing that I would have needed for covering brand new furniture . Merci!
Mark O.Aviv and his wife are very accommodating and go the extra mile for their customers. Highly recommend this location to all my friends.
Stephen K.This is my favorite location, such friendly staff!
Rebecca H.Was overcharged for insurance. Have been doing this for weeks and was never told each location charges differently for insurance. A $30 difference of hidden fees.
Mike W.We have rented from this location twice. The equipment has been well maintained. And the staff knowledgeable and professional.
Korrie M.There's no way to improve on Perfection Your the BEST!!!
Dane Z.It was a little confusing at 1st due to the address, but the person there made it very easy to check out.
Charles H.The owner was incredibly responsive and helpful.
Jim J.Everything was very nice, and the person who helped me when I picked up the rental was friendly, helpful, and knowledgeable.
larry L.Still waiting for you to reimburse me for money over charge...
Robert M.That truck needs serious repairs
Saulius G.We dropped the truck off at night, the facility was closed so we had no interaction with anyone. We returned the truck with the requested amount of gas in the tank, however, my receipt showed I was billed $16,5 for gas. I dispute this charge, the tank was filled to the same level as when we requested the truck.
Colette B.Excellent customer service
Andrea S.The woman who helped me with my reservation at Mailboxes & More in Westmont, Illinois is extremely helpful and understanding. The U-Haul app, however never seems to work correctly, and caused more delays and stress than necessary. Both picking up and returning my rental did not work
Michael T.Your app is crappy and glitchy, and forcing the customer to checkin and checkout with it, sours the entire customer experience.
maureen P.Very helpful staff!
Roger B.First time user and it was very user friendly! Easy to use mobile check in, and return.
Erika P.Charged for two rental periods when vehicle and keys were returned after one rental period. Called and thought the issue was resolved, but no refund or change in receipt has been issued.
Samantha S.returned after hours and returning via app was super easy
Deborah S.The woman who helped make my reservation was extremely friendly and helpful
Michael T.The owners of this business were exceptionally helpful on the phone, and when we picked up the trailer.
Tiffiany P.It is very unclear where to park the equipment upon return. There are many spaces that are marked "no uhaul parking" and the spots open to uhaul parking were full when we arrived. There is no clear indication of where to drop keys - we had to hunt around for the drop box.
Nilofer A.Blankets were very dirty
amy P.make sure the 26†footer stay at the location that you book
Marvin E.Everything was excellent.
Zaneta M.very friendly even though he was very busy.
Kelsee B.Excellent service à la clientèle
barbara W.Thank you for the quick and efficient help!
Nathan P.The owners are absolutely awesome and extremely helpful. I recommend this place for all service that they provide - I've used them to drop of FedEx packages and to rent UHauls.
Jason S.This is my go to location. They always do a great job.
DAVID D.Outstanding service, my reservation was cancelled less than 24 hours befor I was to depart from Chicago to St. Louis to move my daughter home from college, from another location due to a mechanical error with the van. This place was referred, they let me pick it up immediately in the afternoon with no extra charge, then threw in a pack of moving blankets for the inconvenience of having to go a bit further for the rental. Really great accommodating customer service, highly recommended!
STEVE D.Location not open during reservation time. Store manager was rude and condescending as I, a young woman, entered but once my boyfriend joined me the attitude changed. He only talked to my boyfriend even though it was my reservation and my account. Refused to accept any answers or information from me, it all had to be relayed through my boyfriend for him to communicate.
Colin R.The Return Truck process on through the texted link was a nightmare, it took an hour to assess my location and take me through the steps to complete the return. The link in the text message did not allow location services, I had to submit the return through the U-Haul App itself.
Anthony P.Best customer service I have ever received at one of your facilities. I would like to thank the owners for the great service. Let them know I love my new motorcycle, no don't tell them I will.
Anthony G.Amazing staff
kim D.Great place to rent. I always rent here.
SUJAL S.Friendly and very helpful.
Donald D.Great customer care
David K.Avive & Tammy were great
Kristin H.No improvements needed
STEVEN Z.Very friendly service
Sergio C.