The process was so smooth and easy. Very nice small business. Always so helpful.
MICHELLE D
Customer Reviews for Mail Boxes & More - Wayne
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Perfect in every way: location was super convenient, took minutes to complete check-in, equipment was perfect for what I needed, got reasonable mileage, price was modest. Happy customer!
Steven COrdered 12 moving blankets and only got 6. Had to return home and get my personal blankets and bubble wrap.
Stephen DExcellent and fast service
Victor AEasy to rent. No hassles!
John SThey over charged me me for the same thing, twice terrible business.
Nancy MVery easy no hassle
Pedro TThe lady checking us and it was so incredibly rude that I wanted to fight her. I realize this is Brooklyn and people don't think that they have to be professional at all, but she should be fired. The truck was on empty and she acted like that was not her problem. Rude and unprofessional from the second we walked in. It is my moving day and the last thing I need is to drive a 15 foot truck through a gas station in New York City.
Kirra MExcellent service and quick process
Anthony SNo instruction on where to park
Michael SExcellent vehicle. Excellent service. Thanks.
JOEL WThere was no truck or anyone even at the office when I went to pick the truck up had to find another place to get a truck that same morning
william bInstructions are not very clear! Also there was a glitch in system which did not allow me to enter an alternate person because every phone number i put down would give me a message saying "phone number already in use" ended up putting random phone numbers until one of them allowed me to continue, only to be turned down bc "alternate person couldnt be reached" absolutely more difficult and and time consuming then just going to desk attendant.
Jose CI left the interior lights on and had already locked the key in the box.
Barry MToo Expensive
Daniel SWe received the truck at less than 1/4 tank. This was discussed when we checked the truck out. We returned it with more than 1/4 tank of gas. However, when we looked at the contract it stated there was a 3/8 tank of gas. This resulted in a $12 gas charge which could have been avoided.
CHRISTINE HThe guy who runs the mailboxes and more is really friendly. Smooth handing and return of cargo van
Joanna RVery disappointed. Paid for pads, and they weren't there. Have not provided refund yet. Also, end cost was more than they projected. Why is it so hard to have transparent costs?
Michael MThe Cargo Van was dirty in the cab and the back. It also took them 48 hours to close out my reservation. I had to make multiple phone calls to get the contract closed.
Matthew GWaiting for a response about over charges.
Anthony ROverall great experience
NEil BI was told everything was contacless and i had to pick up truck using my phone. I had difficulty with the u-haul app and website, it would not recognize my phone's location. When I told the owner of the store he told me I had to call Uhaul. He refused to help. After 20 minutes on the phone the agent was not able to get my phone to recognize the store's location. I had to go back inside and she had to ask the owner if he would please give me the keys. he reluctantly did give me the keys.Not a pleasant experience
Jacqueline LFast and efficient friendly and clean. Easy Peezy
PAT BFast, convenient and easy. Good value, friendly service and clean, new, fully equipped vehicles. A good experience every time I rent. Why go anywhere else?
CHRISTINE WEXCELLENT SERVICE!
ED LI was extremely disappointed in the fact that I added a hand truck and moving padding onto my order. Our order was placed weeks in advance. My husband and I picked up our truck and approved the order. It wasn't until I got to my location with the truck did I realize that there was no hand truck and padding. I contact the store which I picked the truck up from and said we were supposed to have those items and they were not in the truck. He advised they didn't have them and that's why it was not in there. It was extremely aggravating that we were not provided with sufficient and/or ANY notice that the items were not available to make additional arrangements. We were expecting to have them since we ordered them. We were doing a move without the items to aid us in that. I am extremely disappointed in the service and lack of advanced notice.
Angelique SI was charged for gas when I already put gas in the truck. Also was charged an extra $10 and changed for other fees. I will not be renting from this location again.
Diane LThe people at Mail Boxes were wonderful to deal with, with that said the online part of u Haul sinks. I made a reservation on line and it sent me to another store for pick up, I check to make sure I did it right and I did, but sent me to another store, which was something I didn't want.. So I canceled the reservation by phone and they assured me it was canceled. I want to my preferred in person store and made the reservation for Saturday, the guy in the store was great showed me the reservation on the computer. When I returned on Saturday my reservation was mysteriously canceled. The guy in the store couldn't apologized enough and found me a van at his other store and again was great, but as for U Haul on line or other wise I would never use again nor would I recommend them. Doug Malcolm
Douglas MPositive experience overall .... from booking to pickup up and dropping off.
Edward RTruck share return. Return asks to drop key in lock box and later wants photos of mileage and gas gauge. Gas gauge does not show without the key. Revise instructions.
Leonard MWe experienced some confusion at check-in. I received a receipt today which did not match my "estimate." Upon clarification the site had billed me differently (because my original planned use had changed) and they actually saved me some money. I appreciate their efforts on my behalf.
linda aI was very pleased with this transaction. The truck was ready when promised and very clean! Very easy process!
ERICA GI will not Rate the location, but I will rat the company it self and sheap and stingy the are, now remember this I will never rent from you again, You sent citation over $0,5 cents, you have to kidding me, I have paid the toll of $1,5 as you asked and sinceyou guys did not do your job so you got a citation or a greed and lazyness situation here. other than that your loction in wayne was good, but you are not.
Mark KGreat service!!
Rachel SThe woman Diane who sent up the reservation for the van messed it all up. I had to go 7 miles out of my way to pick the van up after her telling me it would be only 2 miles from my house. The place that was suppose to have the van didn't have it. so that was an extra 12 miles that I had to pay for that I did not want to pay.
Janet TEverything great except I was charged for insurance even though i chose not to accept it. I followed up and was advised to contact Uhaul and will be issued a refund. No harm..
richard nThe customer service was great but the van smelled like farm animals were shipped in it. Now my bed has a foul odor
donald vBlankets that had been ordered were not in truck at pick up location
Joseph DThe 24/7 app remote access of the van was confusing at first but was able to get the needed support to get the keys.
Anthony PAgent took forever to assist us. Agent was distracted with FEDEX client and delivery.
philip gThe staff here was very professional and pleasant. Clean and well maintained vehicle
david cVery efficient.
RANDALL KVehicles should be non smoking, but I understand that this van was not part of this location's vehicles. Otherwise service was excellent.
Conrad RThe van I rented was dirty and damaged.
Ernest EWhile process was smooth and the equipment was ideal for our needs.
Russell KVery helpful and friendly customer service. Very smooth transaction. Will definitely use this company again.
Elizabeth TService was good the end price was a complete surprise, which would make me never recommend to anyone or use it again for myself
AISHA MGreat van. Clean and well operating.
Richard AThe rental agent was professional and exceptionally efficient.
William HThe pick-up and drop-off process was super easy. Definitely pre-register online beforehand to make it easy.
Donald L