Very disappointed. Paid for pads, and they weren't there. Have not provided refund yet. Also, end cost was more than they projected. Why is it so hard to have transparent costs?Michael M.
Trailer Rental & Towing in Wayne, NJ at Mail Boxes & More - Wayne
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Wayne, NJ 07470
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 3 Average Customer Rating
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The Cargo Van was dirty in the cab and the back. It also took them 48 hours to close out my reservation. I had to make multiple phone calls to get the contract closed.Matthew G.
Waiting for a response about over charges.Anthony R.
Overall great experienceNEil B.
I was told everything was contacless and i had to pick up truck using my phone. I had difficulty with the u-haul app and website, it would not recognize my phone's location. When I told the owner of the store he told me I had to call Uhaul. He refused to help. After 20 minutes on the phone the agent was not able to get my phone to recognize the store's location. I had to go back inside and she had to ask the owner if he would please give me the keys. he reluctantly did give me the keys.Not a pleasant experienceJacqueline L.
Fast and efficient friendly and clean. Easy PeezyPAT B.
Fast, convenient and easy. Good value, friendly service and clean, new, fully equipped vehicles. A good experience every time I rent. Why go anywhere else?CHRISTINE W.
EXCELLENT SERVICE!ED L.
I was extremely disappointed in the fact that I added a hand truck and moving padding onto my order. Our order was placed weeks in advance. My husband and I picked up our truck and approved the order. It wasn't until I got to my location with the truck did I realize that there was no hand truck and padding. I contact the store which I picked the truck up from and said we were supposed to have those items and they were not in the truck. He advised they didn't have them and that's why it was not in there. It was extremely aggravating that we were not provided with sufficient and/or ANY notice that the items were not available to make additional arrangements. We were expecting to have them since we ordered them. We were doing a move without the items to aid us in that. I am extremely disappointed in the service and lack of advanced notice.Angelique S.
I was charged for gas when I already put gas in the truck. Also was charged an extra $10 and changed for other fees. I will not be renting from this location again.Diane L.
The people at Mail Boxes were wonderful to deal with, with that said the online part of u Haul sinks. I made a reservation on line and it sent me to another store for pick up, I check to make sure I did it right and I did, but sent me to another store, which was something I didn't want.. So I canceled the reservation by phone and they assured me it was canceled. I want to my preferred in person store and made the reservation for Saturday, the guy in the store was great showed me the reservation on the computer. When I returned on Saturday my reservation was mysteriously canceled. The guy in the store couldn't apologized enough and found me a van at his other store and again was great, but as for U Haul on line or other wise I would never use again nor would I recommend them. Doug MalcolmDouglas M.
Positive experience overall .... from booking to pickup up and dropping off.Edward R.
Truck share return. Return asks to drop key in lock box and later wants photos of mileage and gas gauge. Gas gauge does not show without the key. Revise instructions.Leonard M.
We experienced some confusion at check-in. I received a receipt today which did not match my "estimate." Upon clarification the site had billed me differently (because my original planned use had changed) and they actually saved me some money. I appreciate their efforts on my behalf.linda a D.
I was very pleased with this transaction. The truck was ready when promised and very clean! Very easy process!ERICA G.
I will not Rate the location, but I will rat the company it self and sheap and stingy the are, now remember this I will never rent from you again, You sent citation over $0.50 cents, you have to kidding me, I have paid the toll of $1.50 as you asked and sinceyou guys did not do your job so you got a citation or a greed and lazyness situation here. other than that your loction in wayne was good, but you are not.Mark K.
Great service!!Rachel S.
The woman Diane who sent up the reservation for the van messed it all up. I had to go 7 miles out of my way to pick the van up after her telling me it would be only 2 miles from my house. The place that was suppose to have the van didn't have it. so that was an extra 12 miles that I had to pay for that I did not want to pay.Janet T.
Everything great except I was charged for insurance even though i chose not to accept it. I followed up and was advised to contact Uhaul and will be issued a refund. No harm..richard N.
The customer service was great but the van smelled like farm animals were shipped in it. Now my bed has a foul odordonald V.
Blankets that had been ordered were not in truck at pick up locationJoseph D.
The 24/7 app remote access of the van was confusing at first but was able to get the needed support to get the keys.Anthony P.
Agent took forever to assist us. Agent was distracted with FEDEX client and delivery.philip G.
The staff here was very professional and pleasant. Clean and well maintained vehicledavid C.
Very efficient.RANDALL K.