Évaluations des clients Mail Etc Inc

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Mail Etc Inc

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Rachel T.
Évaluation :

I had an outstanding balance from my last rental 7 months ago. My card should have ran when I got the rental back then, but it didn't. I never got any notice, any calls, any statements that I had a balance. Then today when I went to get my reserved rental, my account was locked because of this unknown charge. This put my move schedule off by hours because I was only Uhaul customer service for an extended amount of time, then when I entered my card over the phone, my address was entered incorrectly so my credit card got locked and I had to call my credit card company! Then uhaul again! From this experience alone I might never use uhaul again.

Anna P.
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Le client n'a pas laissé de commentaire.

aidin T.
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Lock box was broken had to go and find the person almost when she was closing, the verification process took so long and seemed unnecessary

DHRUV B.
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The overall experience was great, and the truck I was given was in good condition, clean and smelled good. The lady at Mail Etc. Inc was great, friendly and understanding, since I needed the truck on Christmas day. The lock boxes were not working, but we had a simple workaround, so I wouldn't count it as a negative, but its not a positive either. I would recommend this location.

LUKE T.
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The woman working the desk and phone was very professional and efficient. I felt like I was in good hands.

Alex U.
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A head's up about minimal parking for my car would have been nice.

BRANDON URS W.
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The staff at Mail ETC. was great!

Alexandra D.
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Being able to return the truck to a different location than the pickup would have significantly improved the experience.

JUAN B.
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Le client n'a pas laissé de commentaire.

BURAK T.
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The truck I rented had several problems (see below) yet the lady at the counter was amazing; she helped me with my reservation at a light speed, provided all the necessary information. She was very understanding and solution oriented. Problems with the truck: - engine start key wasn't functioning properly; I had to try 10-15 times to make the truck starting - cargo door stuck in the middle of opening or closing - it was probably the noisiest truck I ever rented (and believe me I rented a lot); it was as if it would disassemble in the middle of the road If it wasn't for the counter lady, I would rate way lower but she saved my day Thanks

Donna I.
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Le client n'a pas laissé de commentaire.

Kathryn H.
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Le client n'a pas laissé de commentaire.

Rafael S.
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Le client n'a pas laissé de commentaire.

Yuhang H.
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Le client n'a pas laissé de commentaire.

Keith D.
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Le client n'a pas laissé de commentaire.

Laura W.
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Truck was damaged and I spent a lot of time photographing damage that hadn't been documented. Check engine light was on. The biggest issue was that the ignition is not turning properly or the key is old. Every time I started it I had to try at least 15 times, jerking the steering wheel back and forth before the key would turn.

Rachel L.
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Super easy pick up and drop off. Very clear instructions, and we were able to get everything moved without a hitch.

Michael J.
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Le client n'a pas laissé de commentaire.

KYAMA-MARIE B.
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Le client n'a pas laissé de commentaire.

Peyton R.
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I picked up the truck and got about 5 miles down there road to pick up the person helping load. That was when I found out the padlock key wasn't on the key ring, so I called Mail Etc. who said they had forgotten to give it to me, so I had to turn back to pick up the keys. ON TOP of that, I was charged for the mileage and gas for them forgetting to give me the keys and having to turn around.

Garrett M.
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There were Cheetos and graffiti all over the truck. We reported it when we got the truck that it wasn't clean and then when we returned we said no it's not clean but then it wanted to charge us a cleaning fee. Not a good experience. Truck drove nicely though!

Aayush P.
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My truck got abruptly cancelled and I had to wait on customer care for 50 min. Then when I did get the truck at 10:pm it took till10:40to approve and get me the code. Poor service, and very poor experience.

Kyle R.
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Loved renting from Mail Etc, lady is wonderful.

Jae C.
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turning in logistic was not clear.

Tvrtko T.
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It would be way better if a real person was issuing and receiving the vehicle. I had problems with the app. The van had graffiti and I couldn't upload photos of them, I could only write the comment.

Sebastian K.
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Le client n'a pas laissé de commentaire.

Jing Hang C.
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Le client n'a pas laissé de commentaire.

Kalen R.
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Only problem was that the truck was covered in graffiti, not a big deal

JAMEEL A.
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Le client n'a pas laissé de commentaire.

Betsy C.
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Very good customer service.

Justin M.
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Le client n'a pas laissé de commentaire.

Nat P.
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It took us about an hour to even leave because we were assigned the same truck as another group of people

Erin P.
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Le client n'a pas laissé de commentaire.

Jonathan G.
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Quick, easy, inexpensive, ready on time, did exactly what they said they would. Exceeded my expectations. Clerk Bangmi was courteous, knowledgeable and professional, and sped me on my way. I needed a truck for only three hours, to help a neighbor move a few pieces of furniture. This rental location and online arrangement worked perfectly for me. I would use them again, anytime.

natasha W.
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I will NEVER rent from this Uhaul location because: 1. There was a guy doing drugs right where the key lock box post it. I was scared to go and get the key. I stood and waited for him to move away. He didnt leave. He loitered back and forth. I was afraid he would jump me for the keys after I got them out. He grabbed the trucks radio antennae on the hood and put it in his mouth and licked it. 2. The truck was unlock. God know was using it as shelter or to shoot up. There was a lighter in the foot well. 3.the truck was found heavily vandalized with graffiti and drivers door had been pried.

Norma Patricia S.
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Le client n'a pas laissé de commentaire.

David G.
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Le client n'a pas laissé de commentaire.

Johnnesha U.
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Woman at the front desk was very nice and handled things well considering that they were busy. Also, very cute pups! Process was super easy and the instructions were clear. I would definitely come here again.

Rohan P.
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The van was dirty. I did not get equipments that i had ordered. had to call 3 different customer service numbers to get through what can be done for equipment no being there. Was charged cleaning fee for getting the car dirty and returning it in same state.

reginald C.
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Le client n'a pas laissé de commentaire.

Marlon D.
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Le client n'a pas laissé de commentaire.

Ashley B.
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More information about key return.

Paul G.
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Le client n'a pas laissé de commentaire.

HAMZA G.
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Le client n'a pas laissé de commentaire.

QICHEN Q.
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Le client n'a pas laissé de commentaire.

Abdisa D.
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Le client n'a pas laissé de commentaire.

Gus J.
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Le client n'a pas laissé de commentaire.

Elizabeth C.
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Le client n'a pas laissé de commentaire.

Jack Q.
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Le client n'a pas laissé de commentaire.

Steven P.
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Le client n'a pas laissé de commentaire.

Charles K.
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Le client n'a pas laissé de commentaire.

Kim K.
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Le client n'a pas laissé de commentaire.

dami L.
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Le client n'a pas laissé de commentaire.

Austin M.
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The staff/owners at Mail Etc. were lovely and made the rental process easy & efficient. However, I am extremely upset that Uhaul changed without my consent the evening before my move. The new location was farther from my apartment which cost me time & money. This is the second time Uhaul has changed my reservation last minute. I have rented from Uhaul many times but I am not going to again. It's unacceptable to spring these changes on people last minute when they are dealing with the stress of moving.

Kaitlin F.
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Le client n'a pas laissé de commentaire.

Simon B.
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Excellent service, truck was new. Easy to return truck. No complaints, will use again.

Gene W.
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Le client n'a pas laissé de commentaire.

Michael L.
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The location was fine. The online checkin was lengthy and rather annoying to perform in the rain. I waited at least 5 minutes for someone to verify my picture and driver's license. There are automated systems available to do that.

Eric L.
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The whole process/app is slow. I like the idea of an online pickup service, but it has to be faster. I spent 35+ minutes finding the van, checking in, looking for a key that wasn't in the lockbox, and then finding and getting the key, and finally finishing check out. I barely made it back in my 4 hours window. Needs work.

DANIEL O.
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Le client n'a pas laissé de commentaire.

Theodore C.
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Le client n'a pas laissé de commentaire.

Joshua S.
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hire someone to remove graffiti from the trucks regularly as it will only get worse and worse

Rosalyn P.
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Much more personalized service than location on 75th/25th Chevron.

Brad S.
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Great people.. they were very patient with me while my move last much longer than expected

Nathaniel H.
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Le client n'a pas laissé de commentaire.

PL A.
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Friendly service, great vehicle, would definitely recommend them.

Junbo L.
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I checked in the van and it turns out the side mirror was missing. I reported before I checked in the vehicle but I still received a charge for that damage.

Sasha L.
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Pickup location gave me the wrong code for the key lockbox and I had to wait on hold for an hour to get the right code.

Dustin D.
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Super Friendly People who work there! Love them!

gabriel R.
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Great experience with the staff and location! Very quick, easy and straightforward

Terrance W.
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Le client n'a pas laissé de commentaire.

Frederick J.
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The only problem is that there's no key drop. Instead there's a box attached to a combination lock directly on the vehicle. When returning the vehicle, I forgot the combination number and couldn't return the key.

Tianyi L.
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Le client n'a pas laissé de commentaire.

Katherina I.
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The workers at the store were extremely kind and helpful. They even helped me get out of the parking spot and answered all my questions about the car controls.

Zhe L.
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My friend on the passenager seat told me that it looks like someone has thrawn up there and it smells awful. I had bad nose but maybe this is something you can check out.

hyeji L.
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Le client n'a pas laissé de commentaire.

CHANG P.
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Le client n'a pas laissé de commentaire.

Ivan V.
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The service rep was courteous and efficient and the truck was in working order and available at the scheduled time.

Darryl L.
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Le client n'a pas laissé de commentaire.

RAUL G.
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Fast response

Jacob G.
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Le client n'a pas laissé de commentaire.

Victoria L.
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Le client n'a pas laissé de commentaire.

Purnam J.
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The process of picking up the truck was smooth, although the exact location was not clear from the app. The return process was very difficult and tedious. The app did not let me proceed after taking the odometer picture; instead it forced me to restart the process continuously. I switched to chrome on Android, and it let me proceed but I had to retry taking each subsequent picture several times due to an "out of memory" error that happened each time. Finally, the website gave wrong instructions for returning the key--it said to drop it in a box but there was none around. The keys came in a lockbox on the truck, but the website did not remind me of the combination. Luckily I guessed it correctly after panicking. This was a bad experience.

ADITYA K.
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Pick up and return took about 45 minutes each....Way too long.

Kevin B.
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Checking out the truck via your app is a long, painful, and buggy process

Abigail L.
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The location was great, the customer service from corporate was horrible. My original order for a van was cancelled because it was stolen the evening before my morning rental. I was informed by phone that I could get a different truck at a different location for a 24/7 pickup. Great! I get to location unable to rent to truck because no one told the location about my morning pickup and they didn't open until 1.5 hours later. Was on the phone, on hold for 1.5 hours transferred 5 times with uhaul figuring out their mistake. Horrible customer service!! Lesson: pick up at a location that is open during your reservation.

Drew S.
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Le client n'a pas laissé de commentaire.

Aaron O.
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Le client n'a pas laissé de commentaire.

robert W.
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Le client n'a pas laissé de commentaire.

Paul S.
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The verification process took too long when you used a contact. There needs to be a way to make it more efficient or have it done before the start of the rental to save time.

John P.
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Le client n'a pas laissé de commentaire.

Kayla F.
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You need a way better app and way better customer service. It was the worst renting experience ever.

DANIEL S.
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Service was great, equipment was crap. Wouldn't want to take it on anything other than around town.

Jiye S.
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Le client n'a pas laissé de commentaire.

Antonio Z.
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Le client n'a pas laissé de commentaire.

Ashley V.
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I was overcharged and the vehicle was disgustingly filthy and gross

Kristin C.
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Very bad customer service. I was ignored when coming to pick up the truck

Jitesh D.
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Le client n'a pas laissé de commentaire.

Josiah V.
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Clean graffiti off of the trucks.

Denise F.
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Be upfront about additional rental charge and rental tax fees. Adding on at end or last minute is wrong and far too expensive.way overpriced. Very dissatisfied

Non reviews have been submitted for this location.

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