The UHaul was easy to pick up but the gas was under a 1/4 tank and dirty. The staff was friendly upon arrival but when I dropped off the next day she was rude, short and unkind. She asked me for the mileage and a picture of it on my phone as though I immediately knew it was expected of me. I then told her that although I rented 12 blankets, some of them accidentally were wrapped around furniture and placed in the back of my POD for storage for two weeks and that I would return them promptly. Instead of being kind and talking me through the process of my honest mistake, she rolled her eyes at me and said she needed to call UHaul. I understood I could be charged, but in a situation like that I would expect her to talk to me about it kindly and explain to me kindly that it's UHaul's policy to pay for these blankets, period. It was $76 I wasn't expecting to pay, but I understood, I was just upset at her delivery and lack of customer service.
JAMIE C
Mail Etc Inc
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Seattle, WA 98105
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The manager/owner of the shop was very kind and helpful. She went above and beyond. When there was a problem with a dead battery she worked with me and she stayed calm. Great customer service. Thank you
DUANE FI especially appreciate that I was contacted and informed that I could keep the vehicle longer since the next reservation for the vehicle was cancelled. The extra rental time made my work less stressful yet did not cost any more.
SAMUEL MBusiness location smelled terrible the first time I came in but it wasn't so bad when I returned the vehicle. Front passenger door of van did not open from the inside.
CHARLES SWonderful host at pick up, but the truck was covered in graffiti and mud in the footwells. The tank was empty and it was an old and pretty terrible vehicle. When I was sent across the street to collect the truck I had to ask one unhoused person to move away from looking in the wing mirror and had to wait 5-8 minutes to remove two other people shooting fentanyl from the rear of the truck. This is more of a reflection of the state of parts of Seattle, but even so. I would not want my son or daughter collecting a car from here.
PETER H