Customer Reviews for Mail N More
(U-Haul Neighborhood Dealer)

Évaluation :

5

Truck was clean and operated appropriately.

Évaluation :

5

the guy who waited on me was the best experience i ever had like this

Évaluation :

5

Truck was ready to go. Folks were very helpful and friendly. Service was quick and the whole process was easy.

Évaluation :

1

Terrible experience. Location changed 12 hours before pickup to a further location. Truck was disgusting. And had 1/16 of fuel upon pickup

Évaluation :

3

U have my complaints on file! Awaiting a call!

Évaluation :

5

I was set up for online pu and the app would not work at the truck location and set us back an hour! The store owner intervened and got the process completed on his end and went above and beyond for me. He was fantastic!!!!

Évaluation :

5

I wouldn’t refer U-Haul. Customer service is horrible and additional charges without explanation.

Évaluation :

1

Air condition don't work, the 24 hour pick up didn't work it out me 4 hours behind on my move and I lost that time.

Évaluation :

5

Not a thing...Working with Mail n More was a completely wonderful experience!

Évaluation :

5

Send link to fill out all information needed prior to arriving and finding out you have to fill out all this information on your phone. We sat there for over a half hour with a sketchy service because we are behind buildings were the UHauls are located and the site was extermely slow. It would have been much easier to have done this at home the night before and finish the last of it once we arrived as far as what the pictures we had to match up as far as the truck we were renting. Also, Mail 'n More lets you know where the truck is located and explains on where to pick and how to pick up the key. There is a key drop off box located beside the key pick up area. The key drop of box I would suggest replacing because the lid looks like it is ready to fall in the box. Other than that once we were done access was easy and to return was easy.

Évaluation :

3

While the location wasn't clean - it was convenient for our purpose.

Évaluation :

5

People at Mail N More are helpful and proffessional. Truck was there as reserved and worked well.

Évaluation :

4

Just make sure that the items are in the truck that was that was ordered.

Évaluation :

5

Excellent customer service and quick check in.

Évaluation :

5

Staff was able to answer my questions

Évaluation :

5

Dave at the UPS store was awesome very generous with time frame. I would go back and rent from them again! Highly recommend the Parkesburg location for rental.

Évaluation :

1

Call and inform your customers that the location doesn't have what you requested for a truck. Before your rental time. It was aweful.

Évaluation :

5

Staff wasnoutstanding and very helpfull!

Évaluation :

3

Mobile app did not work and took half an hour to get the keys for the truck. Only to find out that they had put the wrong key in the box. And then spent another 15 minutes with someone on the phone going through all the boxes to find a key I could use for another truck that was smaller. And then requested a discount for all the hassle when dropping off because again the mobile app did not work. I didn't get a discount and will never use a pickup with the mobile app again. I am very dissatisfied with my experience.

Évaluation :

5

Honestly am disappointed. The approval process for phone pick up took nearly 40 minutes of my reservation time. I did get to my pick up location about 10 minutes late, but I wasn't driving out of the parking lot with the UHaul until 1:40pm. Supposedly my headshot didn't prove I had my own drivers license or vice versa but nonetheless I paid for 4 hour reservation and got 3 hours and 20 minutes of using the UHaul because the approval process took too long. I would recommend UHaul use as long as NOT doing the pick up by phone process or if doing phone pick up get to your location early in case you have same issues I had.

Évaluation :

5

Nothing, Dave Kelly the owner makes it so easy. Much better than that contactless encounters I've had.

Évaluation :

3

The equipment that was paid for was not with the van and the uhaul store was closed. Therefore we paid for equipment we did not received.

Évaluation :

4

Problem with verification phone numbers and I D Login

Évaluation :

5

Great service and very friendly staff. I will be back

Évaluation :

3

Instructions requested to place keys in lock box - there wasn’t one

Évaluation :

2

I would like to see all customers pick up trucks with a full tank of gas and return the truck full, it is only fair to the next customer

Évaluation :

5

fix the online pickup and delivery apps

Évaluation :

5

The drivers side headlight was out

Évaluation :

5

The customer service was great. The gentleman that assisted us awesome and greets you with a smile ☺️

Évaluation :

5

everything was perfect, easy & complete. Thanks.

Évaluation :

5

The location and the people there was awesome. The only issue is the time for returning the equipment. I was charged for two days because there was no one there to verify my return time. The people are the best, explain everything and very helpful. I would us them anytime. Just Saturday hours are not convenient.❤️

Évaluation :

5

I was incredibly impressed with how friendly the workers were! Very kind, friendly, and professional! Great place! HIGHLY recommend not just for this, but for anything related to their business!!!

Évaluation :

5

Terrific customer service. Very friendly staff.

Évaluation :

2

The truck was leaking gas. Reported to the uhaul team at drop off location.

Évaluation :

1

First p CK up location was the wrong location. Not the pick up location I requested and was originally told. Location of pick up was changed and not communicated well. Truck was stuck in mud and ice and had to be towed. The tow truck showed up quickly but we were told it could be 2 hours. We ordered blankets but there were none. Website was ridiculously difficult to use. It is not the first time we used U-Haul and had a terrible experience. No help at the pick up location either.

Évaluation :

5

Mail and more is great, as far as uhaul and your customer service it is horrible, the app did not work properly then I sat on hold for am hour for them to basically do nothing and tell me I would be charged more for not checking my return back in

Évaluation :

4

The check in process was inconvenient. I would rather deal with someone in person. The customer service rep was super helpful.

Évaluation :

5

Excellent customer service, very friendly.

Évaluation :

4

I rented U hauls many times over the years, it use to be a simple process with a LIVE person helping you. I do not own a smart phone, I had to get another family member to go along with me to help with the process using their smart phone. I will never rent a U haul again since it is this difficult now, my location was "closed" on the day I needed to rent a truck but actually they were open but not for truck rental business. very poor set up. So much for modern times. I'll just go to Home depot next time and deal with a real person.

Évaluation :

5

sometimes i need a van right away. where can i rent one with no waiting period

Évaluation :

5

Please get rid of mobile pickup. I will drive 30 minutes to rent from Budget next time just to avoid that system. It is the worst customer service tool in history.

Évaluation :

1

After 1 month I'm still waiting on m $50 reservation guarantee reimbursement. The original location with a reservation guarantee was unavailable so I needed an extra 20 miles of travel.

Évaluation :

4

let them know the trucks are located behind mail and more and not in the regular parking lot

Évaluation :

5

They charged me. When I answered a question was the vehicle cleaned for the next family to rent. And I said no. It was dirty when I received the vehicle.

Évaluation :

5

Excellent service!!

Évaluation :

5

Dave has Great Customer Service and Super Friendly.

Évaluation :

5

Very kind and thoughtful people working at the "Mail 'N More" store but the UHaul website listd a wrong phone number

Évaluation :

3

Dropped off after hours and the online experience was excellent.

Évaluation :

4

A more and clear visible sign would be just fine. Everything else is great.

Évaluation :

4

Mail N More did a great job with what they could. But there were major issues with this rental. We rent frequently for work; we know the drill; we understand that this is the middle of a very busy moving season, however..... I could not get my reservation done on-line (your system should be reevaluated for flexibility). Called the 800#, the woman was super helpful: I would be picking up on Saturday in a Wilmington, DE location at 11:00am. Then I got notification the location changed to the Governor Printz Blvd location in Wilmington, which wasn't a big deal; we've been there many times. BUT, they time was changed to 11PM!! That was not okay. Not okay for our timing, and it's not okay to be in that location at that time. I know that, but you should NOT be directing anyone to that location at that time! Halfway to Wilmington we're talking to the 800# again (again, super nice and helpful), but the best they can do is a pick up in Coatesville, PA. I was in Delaware! That's 60+ minutes away. But we go. The UHaul part of Mail N More is closed, we have to use the app, there is no wifi and there is poor cell phone reception. I call the 800# again only to be told they would have to send me to ANOTHER location if we can't get the app to work!! We finally get the app running and it will not process the order all the way through. We call 800# again (now we are on hold for long periods) only to be told the app is having a glitch!! And we are fine to go. Really??!! This took hours to accomplish and really was not a good experience. IF you are going to have locations do remote check-ins, they HAVE to have wifi or good cell phone service so the app will work.

Évaluation :

5

S.O.

Évaluation :

5

Truck was clean and ran well, We were pleased with the whole event!

Évaluation :

5

Dave and his staff were friendly and the transaction was efficient. The truck was ready at the reserved time. Thank you very much. Rob Hoy

Évaluation :

3

Make certain that you don't charge the customer for something that they did not use or have provided. There is a $10 appliance dolly charge. There was no appliance dolly provided. The truck was empty

Évaluation :

5

Doing this transaction with a real person is so much easier than the contactless nonsense you have in place. COVID is over get back to normal people

Évaluation :

5

I was extremely impressed and grateful to Dave and his staff at Mail and More. However, I was extremely DISSATISFIED with Uhaul and their preparation; I ordered a hand truck and moving blankets and neither of these items were available at this location. According to Mail and More, they provided all of their inventory for another client's recent move to Texas and Uhaul didn't restock this inventory. It was unclear that this location was closed on Tuesdays and I was expected to use the lock box to retrieve the truck.

Évaluation :

4

Make it more clear at online check in about a passport or contact. That delayed the pickup experience

Évaluation :

5

Problems weren't with the location but with the online check in process and your rental processes. Online check in was challenging. Images weren't taken of the van when it was left for me which caused the process to crash. Had to wait through several lengthy holds with customer service calls to get the okay to leave with the truck. Also, wondering why additional contacts and references are requested and contacted when picking up the vehicle. I would have been pretty perturbed if plans made for the move fell apart because the vehicle wasn't released to me when promised. it took me an hour to pull away with the vehicle. Vehicle return process went much smoother.

Évaluation :

3

Too dark by lock box. Lock was very hard to operate. Customer service and terrible and online changes were impossible due to errors on the website. I needed to change my drop off location and after hours of waiting on the phone and failed online attempts I had to drive 80 miles just to return and drop off the vehicle. I will never use uhaul again. I will rent elsewhere or literally buy a vehicle before doing this again.

Évaluation :

5

Amazing

Évaluation :

5

The location and staff were exceptional. They covered for the extensive problems that I had with the UHaul regional/corporate staff. They were a rude, discourteous and qualifying as one of the worst retail experiences I have had in years. JUST SIMPLY TERRIBLE.

Évaluation :

2

The van was dirty inside and the side sliding door didn't work correctly. I had to report it to roadside assistance and have them come fix it at 10pm. Also customer service was ineffective and not helpful.