Customer Reviews for Majestic Lube USA
(Concessionnaire U-Haul dans le voisinage)

470 évaluations

220 S 9th St   Canon City, CO 81212

(719) 269-1097

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 4h pm
  • Sam : 8h am à 12h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(719) 269-1097

220 S 9th St
Canon City, CO 81212

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 4h pm
  • Sam : 8h am à 12h pm
  • Dim : fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Be more clear on prices

cody F. 
Évaluation :
4

I requested a 20 ft uhaul, got a 10 ft. Even though up the road at the hardware store was 2 x 20 ft uhauls. Still paid the same price as a 20 ft and got a 10ft. Very dissatisfied. Tried to call and talk to an agent, spent 25 minutes on hold. Horrible customer service and will not use uhaul again.

Anthony P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony S. 
Évaluation :
5

Excellent customer service. Mike was kind and made me feel very at ease. He is doing a great job of representing Uhaul. Thank you!

Heidi R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBEKAH C. 
Évaluation :
5

I chose the contactless option and that was a horrible experience. It took 30 minutes. We finally had Mike in the office help us. He was terrific.

Julie S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laurence V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carl C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

cynthia M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laurence V. 
Évaluation :
3

When trailer was hooked up i was told that all the lights were working. As soon as i left the pickup facility i got stopped by a police officer and get a warning for the right tail light not working. I had to go to a uhaul service center in pueblo colorado where the people there where able to replace the light module and get it working again.

Jana D. 
Évaluation :
2

My issue with this check-in was the attendant stopping what he was doing with my check-in to wait on someone else who came in after me who wanted an oil change. That made my check-in take longer and was cutting into my 5 hour rental time. On a good note, they didn't have the dolly I reserved so he gave me a utility dolly for no charge.

Christina T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joen E. 
Évaluation :
4

The people were nice and I didn't have any problems.Thank you

Anthony S. 
Évaluation :
5

Excellent

Roger E. 
Évaluation :
3

Lower the damn prices on the trucks!

Aaron M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason S. 
Évaluation :
2

Rude and poor Customer Service Skills. Also, was over charged

Chase R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

melanie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHEAL H. 
Évaluation :
5

Customer service was great

Alan P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CLAUDETTE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry J. 
Évaluation :
5

Used it once before and will use it again soon

Greg E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

teri N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

campbell K. 
Évaluation :
5

The gentleman that I drop the trailer off at on 9th Street we're very helpful very courtesy very polite very well-mannered outstanding customer service

rodney J. 
Évaluation :
1

This place is a joke, I asked to not be helped by the employee Michael Alexander and they sent him anyway. His wife is now harassing me online.

Michael N. 
Évaluation :
4

Customer service area needs cleaning.

Angela B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

dennis F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra R. 
Évaluation :
1

Absolutely the worst experience I have ever had. Customer service will not even call me back to take care of the problems they created for me.

Becky R. 
Évaluation :
4

Mike, the Man helping me pick up the trailer seemed to be having some trouble with the internet signal. In todays world it seems to me that he should not have these problems when customers are trying to pick up units. For some people time is very important. So I feel if they had more updated equipment we as customers wouldn't be inconvenienced. Terry Erdmann

TERRY E. 
Évaluation :
3

Better customer service.

Kelvin R. 
Évaluation :
3

Manager had to sweep out the back after we arrived. Cab did not appear to have been cleaned. With Covid, this is essential. I would suggest more help at this location. One person was trying to handle oil changes as well as rentals. He was pleasant, but harried.

Jean C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Santiago P. 
Évaluation :
5

These guys were unbelievably accommodating! They even had a part that we needed delivered to us in very short order!

Teresa S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Susan T. 
Évaluation :
5

Nothing! Helpful and kind staff and had great advice! Very patient with us and our situation.

Kristen T. 
Évaluation :
5

N/A great customer service great location all around great experience.

JOSH N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Art C. 
Évaluation :
3

Make sure cab of truck is clean.

Timothy C. 
Évaluation :
1

I stopped in after I was done with the 26 foot truck to see where I should park it, (they have a very small parking area). I was told where to park so I I told the guy I'd go get the truck, when I got back the guy was gone. I left the key and cotract in the drop box and kept calling the business with an answering machine full. I finally reached him late the next day and he said he hadn't looked in the drop box yet. Glad I didn't get charged for another day.

MAX B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeff S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick L. 
Évaluation :
5

I really can't think of anything. I've rented there twice and had good service and no problems.

Gay C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rod S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Valerie W. 
Évaluation :
3

agent needed to go to hardware store to attach auto transport before we departed

kevin and jeanni P. 
Évaluation :
2

Employee was changing oil. Dud not clean hands dufmd not review drop off charges. Only stated we would get receipt in email. Were billed for two extra days we didnt owe.

Thomas A. 
Évaluation :
3

the truck had a tire blowout after loaded, and all lugnuts were lost on highway. the repair person who came to repair the tire was most helpful and questioned driver who had released the truck for a long range trip.

kevin and jeanni P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Joseph F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

No improvements needed. Mike helped me out and explained the entire process taking away all doubt and anxiety of using a uhaul truck. Great customer service and a great guy.

Amanda M. 
Évaluation :
3

Majestic Lube was fine. U Haul reservations was terrible. They made for a terrible very bad no good move. We reserved a 26' truck weeks in advance. We called and confirmed the morning before. They called an hour later and gave our truck to someone else. They only had a 15' truck. All bad with no notice to prepare.

Richard T. 
Évaluation :
2

My truck was not ready at the appointed time. The staff member wasn't there when I arrived. There was another customer waiting before me and I didn't get the truck until 45 minutes after I was supposed to. I returned the truck at 3:30, which was within the 5 hour rental time but because of the delayed pick up time due to the employees at Majestic Lube in Canon City I was charged an extra fee for returning it 1/2 hour late. Since the pick up time was scheduled for 10:00 and I didn't get the truck until 10:45 I think the extra charge was not fair. Kathy Guenther.

Kathy G. 
Évaluation :
3

Better customer service.

Michelle L. 
Évaluation :
5

NO IMPROVEMENT NEEDED. THE WRONG DROP OFF WAS ON OUR PAPERS FOR SOME REASON AND WE RETURNED THE TRUCK TO CANON CITY, CO WHICH IS WHERE WE HAD THOUGHT IT WAS TO GO. THAT IS THE DROP OFF NEAREST US. THE GENTLEMAN AT THE MAJESTIC LUBE WAS VERY HELPFUL AND GOT THE MATTER STRAIGHTENED OUT. WE THANKED HIM FOR HIS HELP AND SAID WE WOULD RETURN WHEN NEEDING ANOTHER TRUCK.

James C. 
Évaluation :
5

That is ok

Jjose D. 
Évaluation :
5

Your man that helped me was with out a doubt helped me out with my situation like no other. He was kind and friendly and knowledgeable. I would recommend him for a raise. If I need to move ANYTHING I will use uhaul simply because of him . Keep him

patti B. 
Évaluation :
3

Uhaul moved my pickup location to a location one hour further away. I had to get a smaller truck in order to avoid the long drive. Because of that, I couldn't fit it all inside and now I have to rent another truck. Very disappointed.

Corey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirk G. 
Évaluation :
4

Have the trailers you advertise that you have. I reserved a small trailer and you didn't have it. Then I was told over the phone I was getting a discounted price because they didn't have the small trailer but if get a bigger one for 20 $. When I got there I had to pay 35 $. I even didn't get insurance to make it more expensive. So I was overcharged 15 $feom what she said I would have had to pay. Not very happy. Love the guys at majestic lube though

Kara V. 
Évaluation :
5

Great and fast return. Polite towards us!!! Fortement recommandé!

Robert C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leroy F. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

bill H. 
Évaluation :
5

Smooth transaction Worker was Very Helpful and explained everything!!

andre M. 
Évaluation :
5

U-Haul's prices are over-the-top. Very expensive, and they should offer a Veteran's discount. Shame on U-Haul for not offering this to our Veterans!

Martha M. 
Évaluation :
3

I have used U-Haul before with many of my moves. This experience was the ABSOLUTE WORST of all my times renting from U-Haul. I reserved my truck on june 10th or 11th....in Colorado. A 26 fter was reserved . On june 26th on a conversation with a U-Haul representative they informed me that there was no guarantee that I would have my truck. There were two 15 ft trucks available but that at that time there were no 26 foot trucks available. When i mentioned to her I had already paid for a 26 foot truck, she laughed and said well that did not reserve me one. She made me aware there was a shortage of 26 foot trucks available. I told her that I was suppose to move on Saturday 29th and had movers coming to load me that I had already paid close to 500 . She said well, that is your problem, that's between you and them. I made her aware that my agreement with them was based on the reservation I had with U-Haul. All that to say..she did tell me that if I wanted to cancel my reservation I could. I told her that would serve no purpose at this late date. So, the best she told me that they would contact me on thursday to let me know what was happening, but to not count on a 26ft truck and prepare for 2 15ft trucks.Based on that information, with me being a single guy, no other driver with me, I did what i had to do, found a driver in Tenn. (where i was moving to) bought him a ticket to fly him to Colorado to help me drive the trucks ( With my Honda in an auto carrier) back to Tenn. Cost was 200 one way. On Thursday after receiving no information by 300 pm..I call U-haul and find out there would be a truck available. Not in the town i lived in, but within 30 miles. I went to get the truck and my auto hauler the next morning. I had paid for 24 blankets....they only had 10 I had paid for a furniture dolly..they had none. I was charged an extra 13 for something I do not know what. I was grateful for my truck and the auto hauler. My moved started 2 hours later that I had scheduled. But Mostly, my concern is for the lack of concern for my happiness about the maybe we have it...maybe we don't attitude of the people in the customer service area. Not One time did she express an attitude of sorry for this trouble or I understand your frustrations. The guy at premier furniture was exceptional helping me check in and listening to me. No discount for less blankets..no discount for no furniture dolly and no concerns about my move going thru.

Ralph T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brenda E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leroy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandy G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Brian C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andre P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Traci W. 
Évaluation :
2

Clean out the cab, wipe everything down. Sweep out the truck.

Randy S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leroy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jody M. 
Évaluation :
4

No issues at return facility.

Monty N. 
Évaluation :
5

Great service

Art W. 
Évaluation :
5

Nothing,its good the way it is

tina W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
4

The staff here was very fast, efficient and nicer than ever. I will be back, to this location, for my next uhaul rental. I will mention however, one of the tires on the trailer we rented, was at 8lbs of air and almost blew out on us. The guy to help hook up the trailer, did not check it out before hooking us up. Nor did he help with the hook up, more than get in the way. Other than that though, a lovely staff, that made the rental easy.

Brianna S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matthew C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jennifer B. 
Évaluation :
5

Great team, Thank you!

Justin A. 
Évaluation :
1

Charged me 18,78 $ for unknown items. Gas at 3/8ths tank, swept out.

Chris P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

richard D. 
Non reviews have been submitted for this location.

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