Customer Reviews for Malak Chevron Inc
(U-Haul Neighborhood Dealer)

148 évaluations

916 S US 301   Tampa, FL 33619

(813) 253-2510

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 6h pm
  • Sam : 7h am à 6h pm
  • Dim : 10h am à 6h pm

Services dans cet établissement :

Pour nous contacter

(813) 253-2510

916 S US 301
Tampa, FL 33619

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 6h pm
  • Sam : 7h am à 6h pm
  • Dim : 10h am à 6h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANA R. 
Évaluation :
5

Let them know at the end they will get hit with a 600$ plus fee and can't get a statement to show exactly where all money went

robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny M. 
Évaluation :
1

When I got to the location the person who handles the Uhaul reservations was not present I waited for about 30 minutes and ended up giving my information to a stranger over the phone. The truck was dirty and I was over charged. It was unprofessional and unorganized I will never rent from this place again.

Shernell E. 
Évaluation :
5

Forgot the name of the lady who assisted us, she was amazing!!! So helpful and friendly!!!

stephanie R. 
Évaluation :
3

Truck battery died

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

harris S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sergei S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luz T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mchael H. 
Évaluation :
1

Took 1,5 hours to check out the U-Haul because system errors/crashing. Also the starting mileage was not correct. We showed the employee, they put notes on the system and took pictures. We were still charged an extra 40 miles. I called U-Haul and was told they would call me back to resolve the issue. Never got a call a week later. I have the photos of the mileage with times.

Nicholas O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominique P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERGINIA N. 
Évaluation :
2

They were confused on what vehicle I needed to rent. They had me drop it off at a place I did not want to drop off. Just didn't seem like they were concerned about my needs at all.

steven M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STACEY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

julissa K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOSE P. 
Évaluation :
1

Roaches all in the cab

Darlene B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LINDSAY A. 
Évaluation :
4

Inside of truck wasn't clean and only 1/4 of fuel was in it when I picked it up.

Christalyn F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sierra I. 
Évaluation :
4

The lady that closed out our rental put in 45 miles resulting in over $50 in mileage charges when we only put 7,8 miles on it. When confronted on the phone she initially acted clueless and blamed someone else, then a little bit later she called back and suddenly remembered she did the return and let us know she would correct it. I told her I would be up to pick up the new receipt. She eventually emailed it to me. We have rented numerous times from this location and never had an issue. The gentleman we usually work with wasn't on site for pick up or return and he has always been terrific to work with. Great location highly recommend, but if you don't deal with Mr Malak check your final receipt to ensure it's correct.

Kimberly K. 
Évaluation :
1

Flat tire.

Robert M. 
Évaluation :
2

Truck had to be swept out , it wasn't cleaned in advance. The pads were not there. He had get them from a storage room. When I unloaded I found that were empty beverage containers behind the seat. It took an hour to get the truck because he was waiting on customers as they came into his store. Nothing ready, having to wait until he took care of customers who came in after me. Worst experience ever 郎

CHRISTINE O. 
Évaluation :
5

All was amazing.

ANDRE G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Melvin N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohamad C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIMON G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jasoun W. 
Évaluation :
3

I rented the 15' truck online for 24hours (1day) i alway rent the truck for the entire day in case plans change. During the check in process the attendant stated that i was not allowed to have the truck for 24 hrs that i could only have it for 6 hrs and after 6 hrs i would get charge for another day. He stated that he had other reservations for the same truck that day. This did not sit with me well. I expect to receive what i reserved n pay for. He changed my reservation to reflect 7hrs instead if 24 without my approval.

Jenniffer R. 
Évaluation :
5

I contacted U Haul as I couldn't locate a rental car anywhere in the entire Tampa area. My overall experience was excellent, both phone rep and in person where just outstanding. My experience went so well I washed and fueled the vehicle before returning… I will be hard pressed to ever use a rental car again nationwide. Moreover, I now have the Tampa's personal number for all my rentals needs in Tampa going forward!

JUAN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAINA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANIQUA T. 
Évaluation :
5

Just an awesome transaction. No hiccups and no worries. Could not ask for a better drop-off experience.

WAYNE G. 
Évaluation :
1

This people aren't honest I picked up at 8:00am had until 4:00pm To return it , I came back at 12:00 same day and they charged me an extra day

EDWARD R S. 
Évaluation :
2

clean vehicles prior for rental and make sure yhour inventory is up to date

Thomas H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

twin T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mercy S. 
Évaluation :
2

Customer service can be improved. Checking out and in at this location is challenging.

TERRANCE R. 
Évaluation :
2

Had problems locating my reservation. Had to wait a long time to get the vehicle that we needed.

GeorgeM A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS C. 
Évaluation :
1

I will never rent with uhaul AGAIN, worst experience of my life.

Mildred B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARTHA G. 
Évaluation :
1

Would not recommend location for anything. The equipment was old and dirty. Didn't have the dolly I reserved, which was why I chose the location. The U-Haul rep was very rude and short while confirming my online reservation and checking in. Sorry I rented from there.

Julia J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vinee S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Muzammil A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rami H. 
Évaluation :
1

Not cancel location pick up ten minutes before I arrive and then send me 6 miles out of the way to pick up and then charge for the Mike's. Ridiculous. The truck was absolutely nasty. It had trash in it from the previous renter and had crushed potato chips all over the seat and floor. The windows had not been cleaned and you could hardly see out of the windows.

Tina A. 
Évaluation :
5

The attendant got me in and out in a very reasonable time.

Gary S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINEE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
4

All good

JANET H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
4

Nice people and easy process. The truck smelled awful and was filthy and he swept out the back. I accepted the gas level upon receipt of the vehicle as it looked as it should. The crazy thing was I literally put 5 miles on the truck and was still charged for 2 gallons of gas. It's not the money but just the principle of it!

Kimberly K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOARES V. 
Évaluation :
5

I believe it was a great experience, and would rent again. Merci.

JAIME R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Danielle S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUZ S. 
Évaluation :
1

Malalak was not the location I picked up. They sent me 10 miles away. Very disappointing. I initiated the process in south Tampa where they had 3 of the vehicles exactly what I was looking for. Why they sent me miles away, that's a good question. The ladies in the South Tampa location were very helpful however. Not my only mishap with you.

BRUCE H. 
Évaluation :
5

Everything was great. I got my refund and I'm very happy about that. Merci.

Anatolii O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINCENT E. 
Évaluation :
2

They did not have the f150 I reserved. Then the truck they put me in the fan motor was not working. Summer in Florida with the windows down.

Jerry D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAMON T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALLISON K. 
Évaluation :
1

They over charge me and they didn't even apologize the owner of the store indian guy was extremely rude he pass me the pen and didn't even have it to my hand he just throw it very sad that people with no manner and such of hate in they heart is allow to work or manage such of wonderful great business sorry uhaul you should kick this place out of your business

JOSE T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

Merci 

KETASHA S. 
Évaluation :
4

Not be so expensive. I drove a total of like 20 miles but there was 100-mile minimum. Way too expensive for an in-town move. Outrageous. Won't be doing that again.

Jacob S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WINSTONG C Z. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Debra L. 
Évaluation :
1

my trailer was not submitted correctly. when I pick it up I was told I could simply just drop it off in the city I was driving to and leave it there and the staff would take care of it. I did just that and now I was charged for an extra day when I dropped it off around 1pm, only a few hours before it was due. How could I even return the trailer at the time the receipt says it happened. I expect an email back and somebody to contact me. Also this charge needs to be reversed please.

Brett F. 
Évaluation :
3

The truck was very dirty in the cab. I had to clean the dashboard and the windows

Laura C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christie D. 
Évaluation :
5

Excelente

ARMIN R. 
Évaluation :
4

Move the paperwork location to the front of the store and not make the client have to go behind the counter.

gina P. 
Évaluation :
5

The staff was very friendly and accommodating when I needed the truck for three more days. I will always rent from this location.

Christopher Z. 
Évaluation :
3

The issue I have is you changed my pick up location to a location that was double the travel time

Jeff L. 
Évaluation :
5

Convenient location

Saundra C. 
Évaluation :
4

Very service oriented

THOMAS C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JULIAN L. 
Évaluation :
5

By far the easiest truck rental experience I've ever had in my life. In and out in just a few minutes. I highly recommend this location.

DAVID H. 
Évaluation :
1

Dropping off was very confusing Dropping off location had to get help several times

LATASHA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Helen M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alexi L. 
Évaluation :
2

Truck smells like cigarette smoke had ashes scattered in it . Just somebody smoking to move the truck didn't realize it was going to be a constant smell. When I turn the truck in they asked if it was clean enough for the next family and I said no so they charge me a $25 cleaning fee

Michael H. 
Évaluation :
5

The only thing “I DIDN'T LIKE” was the Ac didn't blow cool air and I told the guy that rented IT TO me, but he didn't do anything about it, So I know next time to ask about if everything working, BECAUSE I was moving my this with my two kids 3month old and five year old and they was hot but other than the air conditioner EVERYTHING was GOOD

NIKITA G. 
Évaluation :
5

Excellent service. Thank you

Nelson A. 
Évaluation :
5

Very easy return

LARISA O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AGUSTIN P. 
Évaluation :
4

I was over charged $8 after i returned it with the same gas tank amount. I cannot make back to office to contest it. The vehicle and the service was great. Merci.

George L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jilberto J. 
Non les évaluations ont été soumises pour cet établissement.

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