I was not told the location and went to my preferred location. They made me wait for about 20 minutes only to tell me I had to drive 15 more miles to get the truck. No email or text telling me the location had changed.Ann M.
Customer Reviews for Malloys
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Burton, TX 77835
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam - dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Tire was visibly low, they had no tire gauge or way to pump up. We drove it to a station 10 miles awayand paid to add 40 lbs of pressure to tire. Not knowing if it would hold air, luckily it did.Peggy Y.
Always a pleasure, drop off is easy and convenient.DAMON H.
There is zero assistance for trailers. Many people rent trailers by themselves and also ladies. You're basically on your own with no assistance hooking up or backing trailers back in their spots. Terrible customer service.Melanie T.
Excellent jobPaul S.
Greg Malloy's staff failed to check-in the vehicle I returned on 10/23/2021 and this cost me $369,56 that had to be refunded; it also cost me hours of time to resolve the situation. No de contrat 86587638Felix B.
Le client n'a pas laissé de commentaire.FELIX B.
Le client n'a pas laissé de commentaire.Edward J.
Le client n'a pas laissé de commentaire.RICHARD W.
Le client n'a pas laissé de commentaire.DAVID R.
Le client n'a pas laissé de commentaire.Elisabeth E.
Small only one person for the gas station and he was busy with running the store. Had to wait for a while. He wasn't very happy.Leslie R.
Two different times I had additional charges added after I dropped off trucks here. Once I can see as a mistake, twice, no.MARK N.
Le client n'a pas laissé de commentaire.Donald E.
Charged us for gas we did not owe. We had to call Uhaul and we are suppose to be refundedMark N.
Le client n'a pas laissé de commentaire.DANIEL S.
Le client n'a pas laissé de commentaire.Johnnie P.
Le client n'a pas laissé de commentaire.STEPHEN M.
Le client n'a pas laissé de commentaire.THOMAS C.
Le client n'a pas laissé de commentaire.Thomas N.
Friendly and helpful getting rental truck on short notice.STEVEN RUSSELL J.
Le client n'a pas laissé de commentaire.DAVID P.
Staff is not helpful. Said just call the number.DAVID P.
Le client n'a pas laissé de commentaire.Terry J.
Le client n'a pas laissé de commentaire.Terry J.
Le client n'a pas laissé de commentaire.Stephen P.
Le client n'a pas laissé de commentaire.cheri B.
Le client n'a pas laissé de commentaire.AUSTIN T.
Le client n'a pas laissé de commentaire.QUIRT K.
Get the computer system to work, took 40 minutes for the check-in process and to pay.GEORGE H.
Location is great. No orange box to drop key in. A person helped with the drop off, but not the normal person that deals with the drop offs but still was able to be helpful to get us taken care ofRobert W.
Dropped off in Caldwell, Tx. Good drop.Lee R.
Le client n'a pas laissé de commentaire.karl F.
Le client n'a pas laissé de commentaire.Gordon M.
There's no after hours key drop box. I returned truck on time, according to my contract. I could not get the uhaul page to go through so I could return it. The employee was there sitting in her car. I asked that I not be charged for another day but I was charged an extra $61. I was also told the man at the drop off was supposed to call me. But he didn't. I will not recommend this place.Michelle D.
Le client n'a pas laissé de commentaire.ADELE H.
The on-line reservation process you guys have was a complete JOKE! When I made the reservation, it stated I would receive a call the day before the scheduled pickup, instead I receive a text message stating my reservation had changed and I would have to go to a different town all together to get the trailer I needed. When I tried to call back to find out more about this, your telephone system put me on hold and it took my forever to talk to anyone about when and where I needed to go. That exercise was completely unsatisfactory as well as very frustrating. The woman at the pickup location them was not able to help me hooked up the trailer and did not know how to do it. I had to hook it up myself and hoped it was connected correctly. I have been through this process with U-haul before and was expecting someone to inspect the trailer and my vehicle to make sure everything was safe to pull down the highway, this time nothing. I did not even get a copy of a receipt showing it was rented or anything.Mark L.
Le client n'a pas laissé de commentaire.Jay B.
I called ahead the day prior just to be sure the equipment was there. This helped a lot and on the day of pickup, all went without a hitch and the people at the Uhaul location were pleasant and very willing to help.Joe T.
Owner was 20 minutes late to store (9:00 am pick up time)--I had people waiting to load the truck. Owner made a point of telling me that the truck had a new style ramp that did not require lifting it and hooking it in after pulling it out, but it did not have a new style ramp. Not a big deal, but not sure why he made a point of telling me it did.Robert B.
Le client n'a pas laissé de commentaire.Ernesto O.
I set up a rental by phone in College Station and was told they had the trailer I needed. When I got there, they told me they did not have the trailer and I needed to drive 45 mile to another town to pick up and return the trailer. When you bait and switch your customer, how can you expect them to want to use U Haul again.don P.
The company, not the location, blew it. I had received. When I arrived confirmation from the manager of the location 3 days prior to my scheduled pick up date. when I arrived the trailer was not there - it had been rented to another customer. This cost me money and a great deal of trouble as I had lined up a crew to load it. The manager was great. He got right on the problem and did a good job of locating another trailer. Unfortunately it took several hours to get another trailer and by the time we could get to the location, the weather had turned bad. we had to put it off a day and this cost me money. The manager was most helpful but the company is to blame for this screw-up and I am not happy.Tom F.
Again, I was charged when I was told I could have the truck for two more days at no cost. $80 cost added.Robert G.