Customer Reviews for M&M Mini Storage
(U-Haul Neighborhood Dealer)

199 évaluations

109 Garage Rd   Southport, NC 28461
(Across From Fire Dept)

(910) 845-2548

Heures d’ouverture

  • Mon-Tue: 10 am–5 pm
  • Wed: Closed
  • Thur-Fri: 10 am–5 pm
  • Sat: 8 am–11:30 am
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(910) 845-2548

109 Garage Rd
Southport, NC 28461
(Across From Fire Dept)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Tue: 10 am–5 pm
  • Wed: Closed
  • Thur-Fri: 10 am–5 pm
  • Sat: 8 am–11:30 am
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

MAry Conmy 
Évaluation :
5

The service was excellent and the representative was knowledgeable on every aspect of the transaction. Really provided helpful service.

MICHAEL SCOTT 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Laughlin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Carnes 
Évaluation :
5

Very pleasant return.

James Barlow 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie Bodner 
Évaluation :
5

The Lady that assisted me was friendly, professional and very knowledgeable. The whole process was quick and easy. I would give this location , M&M storage in Boiling Spring Lakes, the highest rating possible.

Philip Lee 
Évaluation :
5

The return person was outstanding, friendly, helpful and very knowledgeable. If there is a need for a rental truck this the place I would go...

August Schroeder 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane Overaker 
Évaluation :
5

I could not get the picture of the returned trailer to upload. But called the next day and they were very helpful

Gary Richardson 
Évaluation :
5

We currently have storage units at this location, staff is ALWAYS very friendly and helpful with whatever our needs are.

June Randall 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristy Reifsteck 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda roderick 
Évaluation :
5

Great Customer Support,

Mary Perkins 
Évaluation :
5

Really nice Coustumer service (front desk )

JOSE ALFREDO 
Évaluation :
5

Aucun

Anna Ervin 
Évaluation :
5

U-Haul 1-800 number was not operational when I called repeatedly to rush to make another truck reservation when the first location was "on vacation" the day I was supposed to pick up the original truck. I made the reservation 3 weeks prior to pick up and not one call or email from the dealer or U-Haul telling me my truck would not be available. Terrible customer service

Chris Camplin 
Évaluation :
5

The lady at M&M Storage was awesome. However 800# customer was terrible, rude and cut me off when I was speaking. I was suppose to pick a truck at Marine Service Pro and they had a note on door moving with a phone #. I called the # for 30 minutes and no answered along with another customer trying to pick up a trailer. When I called uHAUL 800# I explained I didn't know were M&M Storage was she was rude and state I'll message directions and hung up on me. This location was not in Southport it's in Boiling Springs and way out of my way. I was 45 minutes leave getting to the house with truck and had movers on the clock waiting. So my experience was horrible with Uhaul other than the nice lady at M&M Storage.

Terri Lehman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Heinle 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Banach 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward Guenette 
Évaluation :
5

Keep doing what U R. Brenda was -FANTASTIC. & very helpful in explaining my options , making sure all went smoothly.

Ron Kimmel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Melillo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry Majdic 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Greg Hedrick 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lurae Albert 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Morris 
Évaluation :
3

The 24/7 truck pick-up process was much more difficult than it needed to be.

Laura McEnany 
Évaluation :
1

Le client n'a pas laissé de commentaire.

charles lehmann 
Évaluation :
5

My location was changed to a location not open when I wanted to pick up and no key was available. I had to change locations causing lost labor hours and additional mileage. The second location was nice and polite.

Joe Huggins 
Évaluation :
4

Computer system for representative was slow which caused me to have a one hour delay during which time several calls were made to the help line. Administratively the experience was unsatisfactory. Attitude of on site representative was accommodating and very helpful.

JOSEPH DAVIS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy Fortenberry 
Évaluation :
5

Great service by office staff. Will definitely use again.

JAMES SETZER 
Évaluation :
5

Brenda is absolutely wonderful

CATHY SPENCE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEYS PENDLETON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger Sucese 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Feeney 
Évaluation :
5

Very nice lady and was very helpful which helped the experience. Tank had 1/4 tank more upon drop off.

Timothy Keller 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norman Brewer 
Évaluation :
5

Individuals working went out of their way to make sure I had a truck to meet my needs. Very much appreciated.

Joe Kulasinsky 
Évaluation :
5

The drop off location I chose because I was able to rent a storage unit and drop at same location. Made my storage rental via phone and person was very helpful and when i asked she explained what to due to return the truck. Would recommend this location to anyone in need of storage or truck rental.

Randy Cade 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger Sucese 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Hosack 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger Sucese 
Évaluation :
5

Customer service person was excellent. She made my experience very pleasurable. I do plan to use her services at this location again.

Steve Seuzeneau 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gina carucci 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gina carucci 
Évaluation :
5

Absolutely Amazon

Albert Pendleton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COURTNEY PENDLETON 
Évaluation :
5

On your app to return rental, I was not able to verify location despite my phone was enabled. Therefore app would not let me proceed with what was expected in your return video. To improve, you could provide unlimited miles for all rentals.

Patricia Johnson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert Tate 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Ogden 
Évaluation :
5

Everything was great Staff was very helpful. They do need bigger parking

Shane Farmer 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ernie Parent 
Évaluation :
5

THE PERSON HELPING ME WAS EXCEPTIONAL. i REALLY APPRECIATED HER.

James Klonarides 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey Wood 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EDDIE LASHLEY 
Évaluation :
5

The lady behind the counter helped me out and was wonderful, she was in the process of helping me figure out why i got charged 2 extra days when i returned the equipment back on the day i originally was contracted to. Still in the process of trying to get that situation resolved.

Joseph Brooks 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy Perdue 
Évaluation :
2

I requested a 2 day rental. The woman that handled our rental repeated back, "2 days". After we left, we realized that she actually put in 3 days and charged for that. We took the Uhaul back approximately 30 hours after renting it. We were told that we could not be refunded the difference. I will probably never rent from here again.

KARRIE CROWELL 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley Gould 
Évaluation :
5

Brenda receives an excellent recommendation! She is an incredibly competent and knowledgeable representative for the company. I appreciate how she treats everyone with respect and professionalism. It is evident that she values and cares about her job, the customers and the community's perception of U-Haul and their services. She explained my options for getting the truck, placed my additional purchases in the rear of the truck and answered each of my calls with a kind and genuine attitude of support and assistance! Brenda's service is stellar. She not only completes her duties impeccably, but gives the community an A+ view of UHaul. I highly recommend her and also the storage services to everyone who needs them. Thank you again! --- One Who Travels!

Isabelle Anderson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger Sucese 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Phil Mangini 
Évaluation :
5

I made the request on line the day before pick up. I completed all the sections... which the website required in order to complete the reservation. However, the check person was required to re-enter essentially all the information again... seemed somewhat redundant. I understand the need to see my official drivers license. But all the other info should have already been in the system.

George Bayless 
Évaluation :
5

No improvements needed here. Very positive experience. Store personnel friendly and helpful.

Jimmy O'Neal 
Évaluation :
5

Awesome customer service

Leroy Steele 
Évaluation :
2

I have rented uhaul vehicles numerous times in the last 4 years and for the most part, have had a good experience. Only a couple times has the experience been less that excellent and yesterday was one of them. I use the mobile app to check out and check in. Works great and only when the signal is sub par do I have problems. I was checking in with the mobile app yesterday when the person from M and M came out. She proceeds to do her own check in, even though she sees me checking in on my phone. I always clean out the back when I return in the equipment and have never had a complaint, except from this employee. She says it needs to be swept and I say it is cleaner than when I checked it out. She argues with me then stomps off and slams the office door. I will not be renting from this location again.

David Barker 
Évaluation :
5

Truck was clean and ran well. Customer service was excellent. MNo change necessary.

Jimmy Oneal 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Viola 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krissi Lindsay 
Évaluation :
5

Le client n'a pas laissé de commentaire.

frank mckeithan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Moore 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shellie Johnson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chrissy manipole 
Évaluation :
4

The truck was clean. The air filter housing was not connected properly allowing dirty air to enter the engine. The a/c barely held its own even in the max mode. When the oil was checked there was none on the stick. That does not mean it was empty just none on the stick. The staff was nice and the truck was clean.

Robert Stone 
Évaluation :
5

Very nice lady that helped us. Overall a great experience.

Christine Burke 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYLE RICE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger Sucese 
Évaluation :
5

Very nice lady to assist me.

Cedoin Odom 
Évaluation :
4

We had rented a 26 ft truck and hired helpers from the UHAUL moving helpers web site. The gentlemen couldn't manage to load 2 bedrooms worth of furniture and belongings into this largest of trucks. We had to rush around next morning and rent a trailer to load the balance of our belongings. M&M Mini Storage helped get us on our way...albeit a day later and towing a trailer we shouldn't have needed.

JEANINE LANGDON 
Évaluation :
3

Not a lot of room to turn trailers around

Jeff benfield 
Évaluation :
3

For an online reservation it took 20 minutes to get The equipment. The person at the desk had to call Someone on the phone to walk them through the entire rental process. I was the only one at The location during the entire process. In addition the employee was unfamiliar with the equipment.

Mark Similey 
Évaluation :
5

Wonderful service!

Julie Jordan 
Évaluation :
5

GREAT SERVICE AND FRIENDLY SERVICE!

Christopher Kelley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon Debruhl 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacey Caffey 
Évaluation :
3

Le client n'a pas laissé de commentaire.

katrena robbins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

June Randall 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN MAGOOLAGHAN 
Évaluation :
5

Excellent service. Everything went smoothly with this rental.

David Barker 
Évaluation :
5

Brenda is a delight to work with. She made both rental processes simple & quick. I appreciated all her help following the storm & getting me in a unit. Thx Brenda.

Patricia Hewett 
Évaluation :
5

Very friendly staff, obviously interested in providing excellent service. Je les recommande fortement. 

JOHN MCCALLUM 
Évaluation :
5

Extremely helpful and friendly staff!!

Paul Jordan 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terry Strand 
Évaluation :
2

Fix the headlights, lady working closed the shop as i tried to turn in vehicle costing me more even though it was in the parking lot for 5 minutes before she closed.

Chris Rice 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald Creek 
Évaluation :
5

Hurricane emergency, staff were super helpful gelping arrange storage unit and truck rental for the next day, which was a Sunday. Got all arranged perfectly on last minute notice. Everyone did what they said they would do, and all was accomplished!! Super pleased!

Kathleen Kelly 
Évaluation :
1

Truck needs a tune up and their was an issue with how much gas was put back in truck and the lady was rude

wendy grainger 
Évaluation :
3

Trailer leaks very bad when it rained.

Brandon Baker 
Non les évaluations ont été soumises pour cet établissement.

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