Le client n'a pas laissé de commentaire.
MAry C
Customer Reviews for M&M Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
The service was excellent and the representative was knowledgeable on every aspect of the transaction. Really provided helpful service.
MICHAEL SVery pleasant return.
James BThe Lady that assisted me was friendly, professional and very knowledgeable. The whole process was quick and easy. I would give this location , M&M storage in Boiling Spring Lakes, the highest rating possible.
Philip LThe return person was outstanding, friendly, helpful and very knowledgeable. If there is a need for a rental truck this the place I would go...
August SI could not get the picture of the returned trailer to upload. But called the next day and they were very helpful
Gary RWe currently have storage units at this location, staff is ALWAYS very friendly and helpful with whatever our needs are.
June RGreat Customer Support,
Mary PReally nice Coustumer service (front desk )
JOSE AAucun
Anna EU-Haul 1-800 number was not operational when I called repeatedly to rush to make another truck reservation when the first location was "on vacation" the day I was supposed to pick up the original truck. I made the reservation 3 weeks prior to pick up and not one call or email from the dealer or U-Haul telling me my truck would not be available. Terrible customer service
Chris CThe lady at M&M Storage was awesome. However 800# customer was terrible, rude and cut me off when I was speaking. I was suppose to pick a truck at Marine Service Pro and they had a note on door moving with a phone #. I called the # for 30 minutes and no answered along with another customer trying to pick up a trailer. When I called uHAUL 800# I explained I didn't know were M&M Storage was she was rude and state I'll message directions and hung up on me. This location was not in Southport it's in Boiling Springs and way out of my way. I was 45 minutes leave getting to the house with truck and had movers on the clock waiting. So my experience was horrible with Uhaul other than the nice lady at M&M Storage.
Terri LKeep doing what U R. Brenda was -FANTASTIC. & very helpful in explaining my options , making sure all went smoothly.
Ron KThe 24/7 truck pick-up process was much more difficult than it needed to be.
Laura MMy location was changed to a location not open when I wanted to pick up and no key was available. I had to change locations causing lost labor hours and additional mileage. The second location was nice and polite.
Joe HComputer system for representative was slow which caused me to have a one hour delay during which time several calls were made to the help line. Administratively the experience was unsatisfactory. Attitude of on site representative was accommodating and very helpful.
JOSEPH DGreat service by office staff. Will definitely use again.
JAMES SBrenda is absolutely wonderful
CATHY SVery nice lady and was very helpful which helped the experience. Tank had 1/4 tank more upon drop off.
Timothy KIndividuals working went out of their way to make sure I had a truck to meet my needs. Very much appreciated.
Joe KThe drop off location I chose because I was able to rent a storage unit and drop at same location. Made my storage rental via phone and person was very helpful and when i asked she explained what to due to return the truck. Would recommend this location to anyone in need of storage or truck rental.
Randy CCustomer service person was excellent. She made my experience very pleasurable. I do plan to use her services at this location again.
Steve SAbsolutely Amazon
Albert POn your app to return rental, I was not able to verify location despite my phone was enabled. Therefore app would not let me proceed with what was expected in your return video. To improve, you could provide unlimited miles for all rentals.
Patricia JEverything was great Staff was very helpful. They do need bigger parking
Shane FTHE PERSON HELPING ME WAS EXCEPTIONAL. i REALLY APPRECIATED HER.
James KThe lady behind the counter helped me out and was wonderful, she was in the process of helping me figure out why i got charged 2 extra days when i returned the equipment back on the day i originally was contracted to. Still in the process of trying to get that situation resolved.
Joseph BI requested a 2 day rental. The woman that handled our rental repeated back, "2 days". After we left, we realized that she actually put in 3 days and charged for that. We took the Uhaul back approximately 30 hours after renting it. We were told that we could not be refunded the difference. I will probably never rent from here again.
KARRIE CBrenda receives an excellent recommendation! She is an incredibly competent and knowledgeable representative for the company. I appreciate how she treats everyone with respect and professionalism. It is evident that she values and cares about her job, the customers and the community's perception of U-Haul and their services. She explained my options for getting the truck, placed my additional purchases in the rear of the truck and answered each of my calls with a kind and genuine attitude of support and assistance! Brenda's service is stellar. She not only completes her duties impeccably, but gives the community an A+ view of UHaul. I highly recommend her and also the storage services to everyone who needs them. Thank you again! --- One Who Travels!
Isabelle AI made the request on line the day before pick up. I completed all the sections... which the website required in order to complete the reservation. However, the check person was required to re-enter essentially all the information again... seemed somewhat redundant. I understand the need to see my official drivers license. But all the other info should have already been in the system.
George BNo improvements needed here. Very positive experience. Store personnel friendly and helpful.
Jimmy OAwesome customer service
Leroy SI have rented uhaul vehicles numerous times in the last 4 years and for the most part, have had a good experience. Only a couple times has the experience been less that excellent and yesterday was one of them. I use the mobile app to check out and check in. Works great and only when the signal is sub par do I have problems. I was checking in with the mobile app yesterday when the person from M and M came out. She proceeds to do her own check in, even though she sees me checking in on my phone. I always clean out the back when I return in the equipment and have never had a complaint, except from this employee. She says it needs to be swept and I say it is cleaner than when I checked it out. She argues with me then stomps off and slams the office door. I will not be renting from this location again.
David BTruck was clean and ran well. Customer service was excellent. MNo change necessary.
Jimmy OThe truck was clean. The air filter housing was not connected properly allowing dirty air to enter the engine. The a/c barely held its own even in the max mode. When the oil was checked there was none on the stick. That does not mean it was empty just none on the stick. The staff was nice and the truck was clean.
Robert SVery nice lady that helped us. Overall a great experience.
Christine BVery nice lady to assist me.
Cedoin OWe had rented a 26 ft truck and hired helpers from the UHAUL moving helpers web site. The gentlemen couldn't manage to load 2 bedrooms worth of furniture and belongings into this largest of trucks. We had to rush around next morning and rent a trailer to load the balance of our belongings. M&M Mini Storage helped get us on our way...albeit a day later and towing a trailer we shouldn't have needed.
JEANINE LNot a lot of room to turn trailers around
Jeff bFor an online reservation it took 20 minutes to get The equipment. The person at the desk had to call Someone on the phone to walk them through the entire rental process. I was the only one at The location during the entire process. In addition the employee was unfamiliar with the equipment.
Mark SWonderful service!
Julie JGREAT SERVICE AND FRIENDLY SERVICE!
Christopher KExcellent service. Everything went smoothly with this rental.
David BBrenda is a delight to work with. She made both rental processes simple & quick. I appreciated all her help following the storm & getting me in a unit. Thx Brenda.
Patricia HVery friendly staff, obviously interested in providing excellent service. Je les recommande fortement.
JOHN MExtremely helpful and friendly staff!!
Paul JFix the headlights, lady working closed the shop as i tried to turn in vehicle costing me more even though it was in the parking lot for 5 minutes before she closed.
Chris RHurricane emergency, staff were super helpful gelping arrange storage unit and truck rental for the next day, which was a Sunday. Got all arranged perfectly on last minute notice. Everyone did what they said they would do, and all was accomplished!! Super pleased!
Kathleen KTruck needs a tune up and their was an issue with how much gas was put back in truck and the lady was rude
wendy gTrailer leaks very bad when it rained.
Brandon B