Keep doing excellent service; specially this girl Jenifer she is very professional
PEDRO F
Customer Reviews for M&R Goodyear Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Service was great
ESTABAN RThe u - haul representative that helped me was very patient and understanding,she made the process of picking up and checking out the truck go smoothly. She is great representative for u-haul and gave great customer service. Merci.
LARRY CI accidentally forgot my house key in the rental truck when I returned it and I went back the next day to find they were waiting for me to come pick it up. This business is not only helpful but convinient when I'll need they're service.
Consuelo LExcelente servicio muchas grcs
Francisca SOverall great service. The attendant was very helpful and very nice. It was easy to get checked in and drop off the truck as well. I would absolutely recommend this location and rent from it again.
Eugenia MLock did not move, the equipment i reserved was not in the truck . Extremely poor quality
Julius FNo hassle at all. Customer service was perfect it's the details and extra questions that made my move smooth. Thank you again!
darlene eWhen trying to return the girl said I had the incorrect location and I had to return to another location or else i would be charged “ a lot” showed her my copy of the uhaul order and she rolled her eyes and said while this it what it shows me in my system and had to keep showing her my copy then somehow issue was fixed
Ashley LExcellent work from gentleman who help me, Mr. Mario, thanks great work
Francisco Cvery professional
Carlos HQuite possibly the worst experience I've had with Uhaul to date. Picked up the vehicle and noticed the gas was already empty. Proceeded to promptly pullover at a gas station and fuel up. As I started to pump gas into the vehicle I noticed gasoline was gushing out from underneath. Upon further inspection a hole had been drilled into the gas tank. Makes sense why the gas was empty when I picked it up at the Goodyear location!!! When I called the business who rented me the uhaul, they weren't very concerned about the situation and advised me to drive the vehicle back to them!!! This was an incredibly unsafe situation and I was less than thrilled to have to lose 2 hours out of my day as a result of dealing with this situation. You should be ashamed of yourself as a company that you allow your products and vehicles to endanger your customers wellbeing due to negligence. I will be filing a complaint with the Better Business Bureau and the Federal Trade Commission.
ADRIEL GThat girl not sure if was Jennifer her name or Stephanie, she has excellent customer skills very professional and people skills. love it the way she treated us.👍
ROSIE AWhen I arrived the truck was blocked in between two other trucks and a pole. It was dirty inside the cargo
inga jThe whole 24/7 experience is a nightmare. The U-Haul app is worthless and never can find a signal. The whole process which is billed as a time saver is a pain in the back. It would have been so much quicker to just go to a counter and talk to someone and pick up a truck that way.
Timothy MCustomer service needs to completely inspect the truck or Van to make sure nothing is locked. In our case the previous customer left the truck locked, in other words he put his own lock in the back of the truck's door!! And we have to wait for him to come back and take his lock. Besides from this incident everything else was great!!
alan kExplain the overnight drop off 😉
CELIA RYou are the best. I would return back again whenever I need to rent a vehicle
Tom SThe young girl that helped me was super nice and explained everything in detail. Great experience.
Tanya RGirl was very helpful and clear everything nicely
Vishwas GVery professional and friendly. I would rent from here again.
Teresa PVery helpful, had a van ready in a short period, easy in easy out
Patrick SVery please
Jose GI had trouble getting into the truck because of the lock. Nobody was there to help me at all. When I went to return the truck I had to wait 3 hours to check out.. because the app wasn't working and I was left on the phone waiting for an agent to help me .. plus I requested a dolly to help me move and there wasn't one in the truck.. I had to move without a dolly.. poor customer service!!!
Jennifer HCustomer service girl in front desk very nice and professional..
SANDRA Gthe lady that helped me recover my garage door opener was very helpful.
STEVE TThe app to return the truck kept crashing and there was no employee at the location my drop off time
LOUIS MIt was really hard to drive the 10 foot trailer only being able to go 75 miles an hour. We drove from California to Lake Charles, Louisiana and there was so many hills between there. And taking those hills at that speed sucked up half of our gas ⛽️. The engine kept revving up like it wanted to go faster but it could. That was just horrible and made the trip long and annoying. But other than that it was great
Gregory MAgent at the front was marvelous. Friendly and very helpful
RICHARD MA woman apparently named Diana left me a voicemail Saturday 4/16/21 - 6:18pm, She needs more training in Customer Service, the way she talks and her tone of voice is unpleasant. From then on, everything is fine.
Francisco TWhen I tried to take a picture of my license via link, the link didnt work. I recommend just scanning driver license as a backup. Would be a lot easier. Option B was to get my friend to use his license. I dont understand y i couldnt just use mine. not employees fault, but i guess process' fault.
EDUARDO MEasy to locate, parking available. NA on personnel because I dropped off after hours. Drop box was easy to locate.
Tyler CRented a truck and used like 10 miles and they charged me $33 gas and like $40 miles. When they give a truck they should have already how many miles are in the truck and the gas.
Mircy A