Évaluations des clients Maplewood Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Maplewood Self Storage

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Ben M. le

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Le client n'a pas laissé de commentaire.

Robert K. le

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The facility was closed but very convenient.

Scott L. le

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The self check in and taken of the truck was horrid !!!

Kevin T. le

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Le client n'a pas laissé de commentaire.

Monica S. le

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Le client n'a pas laissé de commentaire.

thomas k. le

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Le client n'a pas laissé de commentaire.

PAUL S. le

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1) The truck reserved for the location was later identified that it was available at another location. However, the substituted larger truck was provided at the same daily rate, but the insurance cost was higher. 2) At time of picking up the truck the location representative did not inform me that the review of the truck condition at time of renting it was to be done via the U-Haul website 3) After leaving the location I received a text directing me to the U-Haul website to record existing damage/condition to the truck. When attempting to record existing damage to the truck at time of renting it via the U-Haul website, the website session timed out and a message displayed was to call U-Haul customer service. 4) Attempting to call U-Haul customer service, the wait time was over an hour and directed me to use the online chat 5) When I sent my initial message on the chat, I waited over four hours before giving up to proceed with my move. There was no response on the chat during the four hour wait. I even sent periodic messages over the four hours to make sure that the chat session was active 6) At the time of renting the truck, the location representatives stated just to put the key in the after hours drop-box. Upon lifting the lid to the drop-box I found a message (sticker) to process the truck return using the U-Haul website to record the condition of the truck. Though I took pictures of the truck for my own record prior to wanting to put the keys in the drop-box, the return process required current pictures that were not more than about 10 minutes old. Luckley, I did not put the keys in the drop-box prior to reading the sticker other wise I would not have been about to process the online truck return. 7) I would like to receive a credit for the difference in insurance cost and for the less miles traveled that was caused by delaying me from starting my move.

lou c. le

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Le client n'a pas laissé de commentaire.

John M. le

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Le client n'a pas laissé de commentaire.

Ryan K. le

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Le client n'a pas laissé de commentaire.

LLOYD H. le

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Very unhappy with the Uhaul App, unable to pick up early as was needed, and had to wait for the location to open, and hour and half later. Unless improvements made to App, would not consider using Uhaul again

John B. le

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Le client n'a pas laissé de commentaire.

richard m. le

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Le client n'a pas laissé de commentaire.

kathleen w. le

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I dropped off the truck and the next day got a call saying they couldn't find the truck. Really? A 15' truck? When I called back that night they said they found it. Not very amazing as there were only 4 trucks in the lot. This was VERY disappointing.

Olga F. le

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Not very knowledgeable

carlos v. le

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Easy transaction. On the weekends try walking in if in need of bigger trucks, For local needs.

BETH F. le

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Le client n'a pas laissé de commentaire.

John C. le

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I was charged for a gas refill fee of roughly $21. I took pictures of the gas level when I got in the vehicle, and upon return. I filled the vehicle to the appropriate level and should not have incurred this charge. Scamming your customers is not a good way to do business. Sad I have to mention this.

Margo V. le

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The uhaul itself was not the issue, the issue was that the uhaul was still frozen when we went to pick it up. the poor girl could not get to open the door and it took my husband an extra 40 minutes to scrape the ice off of the uhaul and warm up the vehicle out of our 4 hour window that we had to use for the rental of the van.

Francis S. le

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small place, one on one service. easy transaction

DANA W. le

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all is good

Dan L. le

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Le client n'a pas laissé de commentaire.

Rocky H. le

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Told us just to park it. Not very customer friendly at all

sean l. le

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Very friendly service.

Joseph D. le

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Le client n'a pas laissé de commentaire.

Bryant K. le

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The person there was extremely helpful and went put of her way to resolve an issue I had....

Michele M. le

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Make sure the rental equipment is clean before renting to the next customer. Trailer had leaves and debris which we had to clean out. Tires were bias ply tires and one tire was cone shaped. Did not make for a smooth ride 800 miles away.

Joseph D. le

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Le client n'a pas laissé de commentaire.

nancy s. le

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Le client n'a pas laissé de commentaire.

Bryan K. le

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I used your phone rental service to complete the rental process. After going through all of the steps, I received a message saying that I could not be served through the phone rental service, with no explanation as to why.

Matthew R. le

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Le client n'a pas laissé de commentaire.

Richard C. le

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Le client n'a pas laissé de commentaire.

Stefanie C. le

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Hours are not convenient

Brian S. le

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Le client n'a pas laissé de commentaire.

Holly P. le

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Le client n'a pas laissé de commentaire.

WENDY A. le

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I called on a Thursday asking for a van for Friday afternoon until Saturday afternoon. I told the gentleman on the phone that I would come for the vehicle after 3:30 pm Friday after I got out of work. When I arrived Friday afternoon at 3:45 the young man that was working at the time said that the gentleman I spoke to put me in the computer for 12 noon. So at 12:30 when I didn't show for the vehicle he rented it out to someone else, leaving me without a van to move my furniture. The young man then said If I wanted I could rent this HUGE moving truck. And as I had no other choice that late in the day I took it. The truck dashboard was lit up the entire time with a message saying Engine Oil Change DUE and shifted horribly but it got me where I needed to go and back. It would have been nice if when I told the gentleman after 3:30 that's what he put in the computer or at least called me to ask if I was coming rather than assume I was a no show. So glad I didn't break down while using it!

John L. le

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Very friendly service, smooth process and no hassle! Great Experience! I found my new uHaul pickup center in Wallingford after being hassled in Meriden.

Christopher J. le

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When I arrived at the storage facility, I found it closed, even though I arrived at 9AM and the posted hours were 9 AM to 12PM Saturday's. At 9.30, an employee arrived and although he wasn't the Uhaul representative he attempted to assist me in renting a van. He did his best, but I still did not leave the facility until 10:15AM.

Paul B. le

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Le client n'a pas laissé de commentaire.

Jungsik Y. le

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Le client n'a pas laissé de commentaire.

ERIC R. le

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the van i rented was dirty inside ..the passenger seat had dog hair all over it ...my wife couldnt ride with me because of it .....

vincenzo p. le

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Awesome

vincenzo p. le

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Le client n'a pas laissé de commentaire.

Karen R. le

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Le client n'a pas laissé de commentaire.

John P. le

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So I was called saying that the key wasn't in the drop box, which it was. Then they wrote down the wrong mileage and said that I went over my allotted miles, which I did not, and they still haven't fixed my bill that should not exist. Also nobody was there when I went to return it even though it was during business hours.

Lisa M. le

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Be clear as to how to return a truck when it's closed. We parked it out side the gate, then after we had already dropped the keys in the drop box, realize it should have been parked out of the way.

john s. le

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Excellent service & prompt time.

JENNIFER H. le

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Le client n'a pas laissé de commentaire.

john p. le

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Le client n'a pas laissé de commentaire.