Customer Reviews for Marinas Building Materials
(U-Haul Neighborhood Dealer)

Évaluation :

3

Total cost of my rental was 70 % higher than quoted when making the reservation. According to the app total due was $84, I ended having to pay $124, even though I only drove it 30 total miles (100 miles are included with the rental) and refueled it. The check in process was difficult, I had to do it over and over again because the system would not allow the location to release the truck. Overall for the price and hassle I would probably end up going elsewhere next time.

Évaluation :

5

Although the daily rate is economical please offer insurance at a more affordable rate and and milage rate and lets say a day can be 29 instead of 19...Thank You very much!

Évaluation :

1

Didn't check my license, signed the paper work themselves. Overcharged me so I'm calling my bank. Then the truck smelled like poop.

Évaluation :

1

The inside of the truck was extremely dirty. Cigarette butts were in the center console cup holder, floor was filled w mud or dirt, and looked like short animal hair too. The right passenger side view mirror was held on with tape and I couldn't see anything out of and I drove 200 miles like that. Extremely dangerous! I will be calling to get credit.

Évaluation :

1

Overcharged and car was empty. Had to pump gas twice

Évaluation :

1

They didn't check it in when I drought it off. They checked it in late I think just to over charge me extra. They act like they didn't speak no English once I tried to confront them about the overcharges.

Évaluation :

1

This place was so unorganized they even charged me way more than it had to be.

Évaluation :

1

Marina sent me the wrong receipt that was in another customer's name. She charged me additional funds for gas, but I left the tank where it was started. I believe the Uhaul workers failed to show that I had to switch trucks because I was initially given the wrong size. Marina went by the mileage of the first truck which was over 3/4 of a tank when I got it, but the truck I actually used was slightly over 1/2 when I got it, and I returned it that way. Marina charged me an additional $37.00, and sent me another person's receipt. Also, I researched a storage unit and I provided a confirmation number, but the Uhaul employees couldn't find the confirmation in the system. I had to rush and go with another company hours before the truck was due back. The truck that Uhaul recommended was too small so I had to pay a company to dump some of my belongings, and I had to leave other belongings behind in Las Vegas with a relative. Uhaul recommended Fantastic movers who did a very mediocre job. They put my packing tape on the truck. I had to run out and buy more tape. I discovered it was on the truck when I got to California. Why would they put my tape on the truck? They also put trash on the truck that was meant for dumping, thus not allowing things that belonged on the truck to go there. I didn't reach LA until 4:00 am on Saturday when I was due to be there on Friday, but I had to deal with all of the Uhaul failures. I feel like I deserve a refund for this horrible experience.

Évaluation :

1

The 2325 drop location was ok, at least it was open and someone was there (they were nice) to take the truck. However this place was not listed as a drop off point even though it much closer than the one I was supposed to drop at. That place was not even open Even in the middle of the day, it was completed shut, no one there, no where to park the truck and nowhere to leave the key. And it's in a very sketchy part of town. Do not recommend you keep this site. In fact from this experience I will no longer use uhaul if I can t pickup and drop off at a official uhaul rental center.

Évaluation :

5

Very nice and good

Évaluation :

1

Something was welded/ added to the crank handle and It cut my arm , bled a bit, then got infected, trailer needs to be pulled out of service and dangerous injury prone part removed, also tire hold down strap severly cut, needs new strap, dangerous to use in condition it is in.

Évaluation :

1

The U-Haul was filthy and the process of getting the keys from this location was difficult. When I arrived at the building, I asked an employee where I need to go to get the keys for the u haul. HE TOLD ME "NO" AND WAGGED HIS FINGER AT ME. So not knowing what to make of that, I called the number for the building several times and never got a response. I then had to call U-Haul, who called someone at the building, and only then did someone finally come out so I could get the keys. I arrived right on time to check in, but because of the employee who told me "no" and the office phone not being answered when I called, I had to wait 45 minutes until I actually got the keys to the van. This location should not be allowed to rent u haul trucks.

Évaluation :

1

They need to show the customer,where the truck is,don't tell them to go find it,they need to do a walk around with them,I ask them am I taking the truck to Fontana,they told me to drop it off anywhere,I can say they have poor service,or they treated me like this because I'm BLACK.

Évaluation :

2

Truck wasn’t working well

Évaluation :

3

Pick up was easy. Staff was friendly and competent.

Évaluation :

1

There was no price disclosure. Truck is $19,95 but somehow I end up paying $195 without a thorough explanation of the fees.

Évaluation :

1

First I was told that I could pick the vehicle up at anytime. I arrived at 11pm by Uber in one of the worst areas of downtown LA. I've been all of the world and been exposed to some bad areas. When I got out of the Uber to try and get the U-Haul I instantly became very nervous. I saw groups of sketchy people in 2 different areas. I would not recommend to anyone to go to this area during the night. To make it worse I was unable to get the U-Haul and had to come back the next morning. The people that worked at the pickup location were very nice. But this area is bad to say the least. The U-Haul only had 1/2 a tank of gas. When I returned it with a full tank they said they wouldn't compensate me for the difference in gas. About $40 worth.

Évaluation :

2

This entire experience was an absolute nightmare. My reservation was made weeks prior to the moving date. The day before I was told not only had my pick up location been changed, the time went from 8 am to 1pm. I was forced to pay my movers an additional hour because UHaul didn't have a truck ready at the agreed upon time. Kyle at the location department center was wildly unprofessional, and Lucy Ramirez was of absolutely no help either. I will never use UHaul again.

Évaluation :

1

Where to start, first off pickup time was confirmed with the location for 7am and nobody was their to manage the uhaul counter until 0735am. Lady comes walking in with starbucks in her hand. Then she had no idea i had a reservation and ended up just taking a picture of my phone with the reservation on it, and a pic of my id and credit card. That is right her personal phone to take a picture of my credit card. They also did not have a dolly which was part of my order which made moving more challenging. Would never use this location again and strongly recommend nobody else too.

Évaluation :

1

They made me pick the equipment in the location that is different from the original location when I booked the equipment.The vehicle was so stinky and dirty and no fuel at all.They said they can't register me because their system went down and get and send a paper later but I never received. This not ready to pickup equipment caused lots of troubles when I dropped off in drop location. When I called them from drop off location, They said we will call you back in 10 minutes after we find out what is happening but they never called me either.This not ready for me pickup and dropoff situation which is not my fault(I booked through website and i have all confirmation emails) made me go to dropoff location twice and ended up calling customer service twice as well.This is my first time to use uhaul and horrible and bad experience.

Évaluation :

1

Being my first time ever renting a uhaul I didn't really know what to expect, but this was probably by far one of the worst services. I did not receive a contract. I drove it from LA to Santa Ana and returned it within 4 hours total. Not only was the mileage off by 200 miles, but the contract was not opened until after I was trying to return it. The return process took about an hour but the person who helped me return the uhaul was very informative and extremely helpful. And to top everything off, I was not told to return the tank with only an half tank so I filled it up half way. Overall it was a very disappointing experience that I did not expect. I don't anticipate needing a uhaul soon and as this experience was incredibly disappointing I hope never to need a rental in the future. Similarly I will make sure to pass this experience on to friends and family so that they do no suffer the same inconvenience.

Évaluation :

5

I ordered a dolly, but it was not in the truck. Didn't matter as I ended up not needing it. Returned truck before 8 AM (less than 24 hour rental) but was charged for 2 full days :( and need a refund.

Évaluation :

1

The truck was filthy dirty. The online checkout experience was awful, and long, and then the staff wanted to check my drivers license and credit card AGAIN! Isn't that the whole point of online? To avoid that? Overall, just terrible for both UHaul and this location too. Thumbs down.

Évaluation :

1

I was falsely charged $696 when my total should have only been $44. While I was refunded eventually, it was EXTREMELY inconvenient because I am a college student that does not have much money, and I was literally broke for 2 whole days.

Évaluation :

5

Just keep doing what you are doing.

Évaluation :

1

The location didn't fix the return date correctly. We dropped the truck around 5:20 - 5:30 pm. but there was no one. Because of that we are charged additional fee. I already talked to the location asking to fix the issue. They removed the additional fee, but after two months I've received an email again saying that we still have an outstanding balance. Can you please fix this issue once and forever? the truck was returned the same day it was rented and picked up. The drop off location is right around the corner from our warehouse there is no way the we returned it on 21 or 22 of march as it is indicated in the order. Please remove this fee. Its not our fault that they haven't fix the return time correctly