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Customer Reviews for Markham Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I was appreciative to obtain a rental truck on short notice and the rental operator was very pleasant and professional. I was able to successfully commute and perform the move however I was a bit disappointed with the condition of the truck. Understandably these 10' box trucks are old models, however it felt grubby in the interior, dashboard warning lights were on, windshield wipers need replacing and quite a bit of wind noise through the driver side window when on the highway.
Colin BGood experience I will definitely recommend it 👌
Nadeem ADoor lock of cargo was broken and I have been stopped by 2-3 cars. I have suggested not to drive vehicles it's dangerous for others. Then shop keeper did not even inform that lock is broken and not got the any extra things to keep it close.
Chirag BYes its very easy to get uhaul and very nice thanks
muhammad wI was disappointed that my reservation changed the day of but it worked out alright in the end. I was compensated for the inconvenience. The convenience store owner was nice and lovely. The patking lot is a bit too tight, so maneuvering the van was a bit difficult.
Maureen Kvehicle was very dirty, disgusting tbh
Calie AThe van stunk like crap.We could not find out were the smell was coming from. Also it was dirty ,I mean dirt all over the seats.Pease make sure that the van is clean and has a pleasent smell to it,
Laurie CFriendly and helpful customer service.
PAKEEKARAN TEverything was okay but when I checked the receipt they charged me double. I picked up the truck at 4,45pm and told the lady working there that I'll return it within 2 hours. I returned the truck at 6,4pm and told to do the post inspection and calculation. The lady on store told me that her husband will come and do the inspection and told us to drop the key and go. At around midnight I received the receipt and they charged me until 10,3pm and doubled the charges which is totally unfair.
Balihar SSale staff was really cooperative and helpful
Muhammad JEverything is good, starting from the person whom I talked to in his convince store. He and his wife are the best people that they know how to handle a customer. Am very happy, from starting till the end. I thank you
SEIFE HI am still waiting for the updated charge and bill for my booking which was completed yesterday
anoop aWell done
Lagunan SThe sales person was very cooperative and helpful. I am very glad with his behavior
Muhammad JService excellent 👌
MAMADOUSEKOU DThe equipment was not properly cleaned
arun pThey guy at the store was very patient and friendly!! Thank you!!
Yovana AI was over charged
Salim LRate is very high
Renjith Mworst experience ever… the whole truck smells really bad and loading area was all greasy … have to put poly paper under my furniture and mattress
gurwinder sUn le who is the owner of this location is a great guy and very knowledgeable and cooperative.
MIAN IThe location seems to be okay a bit sketchy but friendly store owners. The 9ft cargo van i rented was completely disgusting, the interior was filled with garbage and food debris, the whole truck had a bad smell to it and got worse when a/c was turned on. I usually rent at the uhaul company it self on kingston but this time had no other option because i needed to move some things in a hurry. Next time wont be going to a convince store.
Vishnuram TThe truck smelled so bad, inside was sticky and lots of food leftover. The back of the truck has some leftover curry which smelled so bad.
Christian AThis location charged me extra for fuel even though I returned with the same amount of fuel. Secondly, tire pressure was low and I already asked the representative and he said he will add discount when I return it. I am not satisfied with this location and I need my money back.
Aiyubmahmad RGood customer service. Great support.
PAKEEKARAN TTimings
HENRY JProvide several quality vehicles as opposed to one. Apart from that, the service was quality.
ross hMeilleur service merci
MAMADOUSEKOU DMake sure the truck is ready to go on time.
David BRate they said 0,65 cent per km butvi got charged $1,24 and this is not good at all
Augusta AThe passenger door did not close properly. Thr alignment was also off
Larissa GGreat experience. Nothing to improve
HENRY JMy only issue is i was told I would receive a full invoice with an itemized receipt by email. Did not get one from Uhaul
Thinesh MMake sure you do not book someone for truck rental before the store opens since they cannot leave the keys in the lock box. I had to wait an hour and a half after my reservation time to get the keys from the clerk.
Matthew Gkeep maintaining the standard
Jeffrey SThe van worked but dollies were not available - even though requested during booking - and the van could use a good cleaning/ disinfecting.
MICHEAL-DANIEL RReally old truck. There is an issue with starter . Needs to be fixed. I was stuck in cold freezing temperature
ZISHANMOHAMMADZA HThe cargo van was filthy - several personal items left over from previous customers. Certainly wasn't sanitised. The people were nice and let me extend the rental a bit, but it was obvious that the UHaul operation of their store is not a priority.
DANIELBRIAN CI found out my first booking location was closed upon arrival and the website was no help at all so after calling an operator managed to find another location which was 30 minutes away. When I arrived I was delayed further because it was a convenience store and the clerk made me wait while she sold cigarettes to another customer who came after me but he couldn't decide which to buy which took even more of my time. I said something and she was extremely rude. The service was awful and the van quite dirty with low tire pressure in the back wheel which she didn't tell me about. I ended up missing an important pick up appointment as a result. The whole experience was stressful to say the least. Improvement tips: make sure the businesses you licence are open when we book for that day and time. Second make sure your businesses are professional enough to handle vehicle rental customers if you want repeat business. Next time I will use another company
EVAANN SN.D.
sanchez jNo issues at all great service
Kenford SRude staff, dirty vehicle
PATRYK JGreat service 👍 Good place
VIHITHARAN RFirst I will like to complain , because I booked the truck online, stating i will return the truck to a different location near me. However, when i got to pick up the truck, the retailer tells me i have to return it to the same location, when my reservation clearly stated i will drop off in another location close to me, so i had to pay double for the miles going and for the miles returning the truck. SECONDLY, on my reservation, i stated having the truck for the standard 24hours from 3:00pm Tuesday to 3:00pm on Wednesday. However, when i picked the truck, on my way , i got a text message to return the truck at 2am, and when i returned it at 7am the next day in the morning , i was charged online for a double period. I will like you guys to straighten out your terms and possibly give me a refund, as i booked and reserved the truck on firm terms and conditions.
Obruche ONeed cleaning in driving cabin area
Gungeet SIts better experienced renting then the previous experience we had from Whitby branch. The truck is not that clean.
RUBENSORITA OVery expensive. As per the AD it will look like as if averting will be done within in $75. But it will cost double that.
Ramji Dtrucks and vans are clean and well maintained thank you U Haul
LESTER VHave someone train first-time haul drivers about basic machine functions, like an introduction, Makes it easier.
Vibhu VExpensive, have another charge I don’t know what was that for
JIAYUN LI was charge so high for only 2hrs and used only 32 km, what a rip off
ALANMARCOS CExcellent
MAMADOUSEKOU DGood service. In this covid situation the cleanliness hand I had more expactation.
shafiqur rWas supposed to pick up at 10 am as per renovation I get to the store it was closed until 11:30 and the systems were down and was able to get on the road at 12:30. The truck was filthy ! And was I formed that they do not clean or sanitize them!!!!! Extremely dissatisfied.
Georges CGood service
harpreet s