Le client n'a pas laissé de commentaire.KATHLEEN E.
Customer Reviews for Marrows Wireless LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Newark, DE 19713
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au sam : 10h30 am à 8h30 pm
- Dim : 10h30 am à 6h30 pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Great service. Very quick process from start to finish.LARRY D.
Le client n'a pas laissé de commentaire.ANTONIO E.
The process was fast and courteous. The customer service was fantastic.KARRIEM A.
Ahmed and is staff (at Marrows Road Wireless) are attentive, helpful, and efficient. Second time in 5 months I have rented a truck from them and would use them again.ALAN R.
clock in truck had not been reset after Daylight savings time.DAVID J.
Le client n'a pas laissé de commentaire.CRYSTAL B.
Le client n'a pas laissé de commentaire.THEODORE Y.
The truck was operable and a good choice for a short-distance job (as we had); front bumper was mangled and the truck seemed to run roughly; the staff was very friendly but working out of a cellphone accessory office which was difficult to identify as the rental location; vehicle parking was very inconvenient; but, again the staff was very good.DEAN R.
They were very easy and quick to get me all set up. They also helped me out and let me pick up the truck the night before so I could get an early start. Next time I need a uhaul I'm definitely using them.DAVID D.
Le client n'a pas laissé de commentaire.MICHELE S.
I was first sent to a further location that did NOT have the equipment I wanted. That location found the equipment I wanted and reserved the trailer for me.GLENN B.
Le client n'a pas laissé de commentaire.CHARLES L.
Provide a lock for the truck. The previous renter took the lock, and this location did not have one to replace it.ASPASIA A.
Le client n'a pas laissé de commentaire.Wilson F.
This location was the worst uhaul I've seen by far. It is COVID 19 and their trucks are filthy. I had to clean the inside. The truck had mud splashed all over it. Dirty inside. The truck was damage upon picking up. The bumper was extremely damage. I was worried about the safety of driving it. Uhaul has no standards as a whole when it comes to providing clean and safe truck rentals for us as consumers. Very poor customer service. You should be appalled.AARON G.
Le client n'a pas laissé de commentaire.KEVIN S.
All wellISMAIL RAGAB MOH A.
Le client n'a pas laissé de commentaire.CLAYTON E.
Expert customer service. A true friendALLEN J.
Great service !!KEVIN W.
Le client n'a pas laissé de commentaire.BRITTANY M.
Le client n'a pas laissé de commentaire.Gregg Z.
More clear signage to indicate where the UHaul counter is would be helpful as the area is shared with another business. Staff members were very friendly and helpful.Wendy R.
My reservation was moved to this location at the last minute and I was unable to pick it up 1 hour early because the location did not open until 10 am.John S.
Before driving; uhaul sends me a link to verify the condition of the equipment to make sure gas and miles are exactly the same with the electronic receipt. Likely everything went well!ABDO G.
Total rip offPhilip B.
Le client n'a pas laissé de commentaire.DARWIN M.
Le client n'a pas laissé de commentaire.Edward D.
Rental truck had steering problems over 40 mph. Parking the vehicle upon return was almost impossible with all the loitering going on at the store.GARY S.
Le client n'a pas laissé de commentaire.MARK B.
Le client n'a pas laissé de commentaire.ORIN J.
Le client n'a pas laissé de commentaire.BEVERLY D.
Le client n'a pas laissé de commentaire.Andrew M.
Le client n'a pas laissé de commentaire.ESSAMELDIN E.
The truck was dirty and clearly not cleaned from previous renter. When I returned the truck I put more gas in it than there was when I picked it up. They told me I was wrong and charged me for not returning it with the right amount of gas. They basically ripped me off. Considering you can rent a U-Haul on every corner, I will never use this one again, they are scam artists.Steven M.
Le client n'a pas laissé de commentaire.NATHANIEL B.
Le client n'a pas laissé de commentaire.Xiangyu L.
Le client n'a pas laissé de commentaire.OMAR M.
No paking in lot and had to go into site to get instructions on where to park and move truck to location.Jeff B.
Le client n'a pas laissé de commentaire.Kathlene F.
Le client n'a pas laissé de commentaire.Hellen M.
Le client n'a pas laissé de commentaire.Scott K.
Le client n'a pas laissé de commentaire.RYAN S.
Le client n'a pas laissé de commentaire.KURT P.
Le client n'a pas laissé de commentaire.NATHANIEL B.
Le client n'a pas laissé de commentaire.Jay S.
Clean the truck. Storage area was covered with dirt and the ramp was covered in broken glass that fell out all over my drivewayTimothy K.
I had an accident while renting a U-Haul truck from this location and every person who was in some form a representative of U-Haul was very helpful, patient and understanding. Merci.MIAH L.
Le client n'a pas laissé de commentaire.Chris D.
Le client n'a pas laissé de commentaire.SHERYL C.
This is the only location in my area that I rent from. The customer service is the best, friendly, and very helpful. Others close by do not take care of the equipment and do not give the customer any help when it's not taken care of.Linda B.
Before we picked up the truck at this location, we were left with no truck. I had booked a truck a few weeks ago and received a phone call to finalize my reservation. Due to the high volume of rentals, we had to pick up and drop off at a location that was extremely out of the way. As we turned up on Saturday at 9:30 AM, we were informed that we didn't have a rental at the location as he gave us a phone number to call. The owner was RUDE and told me to calm down and to be kind on the phone with no reasoning to do so whatsoever. I proceeded to call UHaul customer service. The first person I spoke with put me back into the hold queue because she didn't want to deal with the fact that she had to investigate why we were cancelled in the first place. The second CS rep I spoke with, Hallie, was able to quickly investigate and help us out to get a new truck. CS is not easy, but she handled the situation with ease and made us all feel better that we got a truck and were able to complete our move. This company should be ashamed though. Logistics are not terribly difficult. How is it possible that a company cannot inform a customer that their reservation is cancelled? Why are these UHaul distributors not properly vetted? Don't allow these small distributors to ruin other people's day. Fix the problem and you'll help adjust the logistics problem you have currently. It should be easy to plan and think through different scenarios so that you don't leave customers stranded on the phone for an hour in worry that they may not be able to move out in time.ALEXANDRIA R.
Not a fan of uhaul. Scheduled to pick up at a location closer to me and when I get there they send me a email saying I need to pick up from another location. Get to the next location and the have to wait 20 minutes the owner shows up. Had a 4 hour appointment and didn't get my truck till a hour later and I only had 3 hours left. Tried to call support and was on hold for 45 minutes before I hung up. Overall experience. PoorChristopher D.
Outstanding service!Paul H.
Le client n'a pas laissé de commentaire.SANDRA R.
Le client n'a pas laissé de commentaire.STEVEN W.
I don't know the young man's name; however, he was courteous and very helpful to work with during the process. Much appreciated.JONATHAN S.
Le client n'a pas laissé de commentaire.STEPHANIE M.
I spent about 2 hous either on hold or talking to uhaul, not being able to login to get the truck, as it would not accept my license number, then it would not allow mw to submit pic of odometer readings...got charged for a dolly I did not want....ordered 1 dozen blankets, got 2?Mark T.
Everything was so convenient. Fast in, Fast outRONALD V.
Le client n'a pas laissé de commentaire.Andrew E.
Le client n'a pas laissé de commentaire.James S.
Floor of trailer of truck had quite a bit of debris and dirt. Several blankets not folded. Inside of front windowshield had dirty film which decreased visibility.MATTHEW H.
Trash in van, vehicle was damaged upon receiving it.HERBERT B.
Le client n'a pas laissé de commentaire.Reza F.
Le client n'a pas laissé de commentaire.MONIQUE S.
Le client n'a pas laissé de commentaire.Michelle B.
Le client n'a pas laissé de commentaire.ROWNAK M.
Staff friendly and helpful.Timothy R.
Le client n'a pas laissé de commentaire.Kevin D.
Ahmad, the store owner, was great! He was accommodating, professional, and friendly. He is an asset to your brand. The 15 foot truck was an excellent vehicle, i.e. easy to drive, great mirrors, super on gas, while gate and ramp worked well.ALAN R.
Le client n'a pas laissé de commentaire.NATHAN A.
Le client n'a pas laissé de commentaire.SCOTT W.
Le client n'a pas laissé de commentaire.CATHERINE D.
Le client n'a pas laissé de commentaire.SUSAN G.
My original location, Newark Safe Storage, called me a couple of hours before my pick up to tell me that the van I reserved was not operational. Do I get a 50 $credit for the vehicle not being available?Brian T.
It's a local business. It saved a lot of hassle going through the city, especially when I needed to return the vehicle. There may be a few dents, but the owner knows the condition of the vehicle and will not try to cheat you. He's a good businessman and wants the best for his customers.Lance L.
LOTS of dents and scrapes for such a new truck. The bottom part of the right rear door (including the license plate) was falling off, held on with packing tape and string. We had a long trip and I'm surprised it was still attached when we got back. Fix that and the truck would have been fine.Jeffrey R.
Le client n'a pas laissé de commentaire.DAVID PATRICK H.
Nothing, just and older building but it was fine. Serves it purpose.RAYMOND L.
It will be very helpful if the truck has ramps to bring things inside the truck. The company should also provide ropes and blankets. The truck was in good condition.Gerard F.
Just wonderful service with the way you wasCATHERINE D.
Abdul was very helpful and friendlyJohn B.
Completely lost. Doesn't know the equipment at all.ROBERT C.
The cab could use a good disinfecting and wipe down. Smelled like weed and cigarettes. The Vendor location was a dump.Thomas G.
Le client n'a pas laissé de commentaire.MARCELLO T.
Le client n'a pas laissé de commentaire.William G.
Le client n'a pas laissé de commentaire.TAMARA S.
Le client n'a pas laissé de commentaire.ARYANNA H.
Le client n'a pas laissé de commentaire.SCOTT W.
Uhaul changed my pickup location to ANOTHER STATE without notifying me.,,I had to call and demand a new location where I needed it.William K.
Le client n'a pas laissé de commentaire.JOSEPHPATRIC H.
Very good experience.Marla D.
Le client n'a pas laissé de commentaire.Ira K.
Le client n'a pas laissé de commentaire.Samin G.
My emailed receipt is illegible and have not received a better copy. Please provide as soon as possibleTina L.
Le client n'a pas laissé de commentaire.rodney B.
Le client n'a pas laissé de commentaire.John C.