Le client n'a pas laissé de commentaire.
Dorothy C
Customer Reviews for Marshs Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Excellent job
DOUG KNo one was present just placed keys in return box
jeffrey cParking is difficult and the instructions on where to leave a vehicle isn't clear. The app didn't work well either. Taking pics to verify rental truck beforehand didn't work.
Brian CJust keep doing what they are doing. The lady was professional and personable. Second time I have rented from them. If there is a third time, I will rent from them again.
DALE ATruck I got was leaking oil all over the place.
Justin RIt was great experience
EHAB KVery good and quick service.
ALBERTA STameka was excellent, very courteous and knowledgeable about trailer hookup. I certainly will use Marshs for all of my moving needs.
WILLIAM WVERY NICE PEOPLE AND EASY TO DEAL WITH.
TIMOTHY DIf you are in the West Cary or South Durham area and need a U-Haul, I highly recommend Marsh's Rentals. Not only was the truck great and well maintained, but their customer service really set them apart. The agent onsite was friendly, helpful, and got me out the door fast! Their inventory is also well-stocked so check them out if you have a move coming up!
SCOTT BEfficient, professional and helpful staff
DALIBOR ZNo blankets, now dollies which I had on my order.. Why rent trucks if you do not have equipment. Stupid
James OEverything was good, until I picked the uhaul up. Ordered a dolly with my order. Got there no dolly and they still charged me for it and after getting a hold of them they said they would refund me and didn't. They never called me any of the days when booked to tell me they didn't have a dolly which I had to go rent one at Home Depot and put my move 2 hours behind schedule
Kourtney JI think the price for the mileage is too high...I had truck for 9 days @49,99 and ended up with an $1100 bill! I was shocked!!!
Wendy EPlease add an N/A option for these questions. I did not interact with any personnel.
HAILEY MThe customer service was exceptional! Unfortunately the truck itself was horrible. It didn't have a loading ramp! What's the point of renting a truck with no ramp??? Additionally, the air conditioning did not work, and it was over 100°. The seat was not adjustable either. I have rented a significant number of U-Haul trucks, and this one was by far the worst one.
JILL HThe location isn't accommodating to individuals with mobility issues - the steps leading onto the porch were blocked by a van, so I had to hold onto a truck bumper to step onto the porch. Also, the truck's AC would go in/out (in 99-degree weather), and there were small items in the truck's cab from a previous renter.
SHERIKA HAbility to understand the customer needs and eager to fill the need!
DAVID SThe drop off location was a dirt/gravel lot. I dropped off after hours and it was not clear where to park the vehicle.
Alexander SNothing everything was good friendly people
Lakeisha LGreat and friendly service at this location.
Savannah KThere was a 26' truck parked in front of all the other trucks including the 20' I rented. It took some time to maneuver the truck to get it out without hitting the 26' parked in front.
GREG MEverything is excellent, except the app. The app is not good.
Felipe BMake an app that works
GARY P24/7 app is a bit difficult to use and it took about 30 min to complete the rental. It was raining that day which made the pickup a bit more difficult
Robert HGreat vehicle, easy process.
LYNNE Tthe van was dirty on the outside.
MICHAEL JGreat customer service when returning the truck. Truck was clean and no issues.
AMBER BExtremely disappointed, please give us the rare view camera it’s very difficult to reverse the truck with our rare view camera
Rupesh PThe app based check in process is very frustrating. Very slow and convoluted and we sat in the parking for 35 minutes waiting to "be approved" to pick up the rental. Probably would've been faster to just go to the desk.
WILLIAM AGreat service!
CHRISTOPHER PEasy rental process; super convenient location. Merci!
Mike KWas called next day and told I didn't return vehicle due to location doing their job and checking vehicle in.
JAUAN RSlow and laborious online check in process with the U-Haul app - it doesn't need to be that painful. Airbag warning light on. Tire pressure light on. TPMS system needs service. RR tire showing low pressure, but this could be because the TMPS was faulty. Passenger mirror cracked and distorted.
Mark BThe office Management is always pleasant and professional. Quality excellent customer service
MARY PNothing was friendly, and accommodating
PATRICIA SSuper friendly and helpful people at this location.
Graeme OI wish there had been a truck closer to my home address because I had to drive 35 miles round trip just for my pick up and then I got charged extra mileage.
Kelly HThe truck I reserved and rented had dried mud all over the drivers floor and on the side of the truck. The hours listed on the app for Marsh Uhaul in Durham were different on their door. Nobody was there at 230pm on Friday or on our return on Sat at 1100am. Both check in and return were difficult using the app. Service at this store was extremely poor and took us multiple attempts to use the app both days. Every other customer had issues as well. This is a huge issue and I will not return as a customer to Marsh.
Lara DThe online drop off process was cumbersome in that I had to upload the pictures several times to the UHaul website before it worked. The drop off site was closed when I arrived so the website drop off was my only option.
CRAIG CDon't recall her name, but the person who checked me in for the truck was fantastic to work with.
TODD ZGreat experience! Thank you! Pick up and drop off was quick and easy!
IVANA KHave more lights, more area to return the trucks. It's such a tight squeeze to park
DARIN TThis location on Alston Ave was back up and GREAT - as the original reservation at 2215 2107 Sedwick Road was horrible experience, reservation 93036970
Wonda BThe equipment was old. The truck sounded like it was going to explode. Better maintenance is needed.
QIANA EThe truck was clean but the driver side door was damaged in a way which caused a very loud bang to occur everytime you have to open the door. I'm sure the previous customer was charged for the damage but why wasn't it repaired before renting it out to another customer? I shouldn't have been required to pay the full price for a damaged truck when the damage heavily effects the common functionality of the truck
Jamnel FVery clean and upgraded equipment. Great experience.
Lorie GThis was done online I didn’t see or talk to anyone
Wayne KEveryone was pleasant. We had to wait for someone to arrive they were running late. Thanks .
Margaret WMarsh is an incredible person, very helpful and accommodated my Uhaul rental reservation which had been cancelled because I arrived an hour late. She happened to be at the office after hours and patiently facilitated my rental process. 5-Star Experience thanks to Marsh!
MIKE GThis location has very spotty cell coverage, so it's very hard to use the mobile app here and it's usually closed so there is nobody to help.
KELLY SI have rented from this location a few times now. The service was EXCELLENT once again! Thank you Shaniqua!
William KI am grateful to the receptionist at Marshs Rentals for helping me with the truck pick-up and return process when my UHaul app experienced logging issues. Feedback about UHAUL App: I reserved and paid for this UHaul order using my name, phone number, email ID, and credit card, although my husband was the driver. However, it seems UHaul linked only his name to the app for vehicle pick-up and return. The app frequently displayed errors without providing clear instructions regarding the driver's information, which caused significant confusion during both the pick-up and return processes.
YAN ZKeep up the good work.
JAREDD GGreat customer service!! Will definitely be a returning customer.
Natasha FService was great
JANET S