Customer Reviews for Marshs Rentals
(U-Haul Neighborhood Dealer)

148 évaluations

4213 S Alston Ave   Durham, NC 27713

(919) 794-6150

Heures

  • Mon–Wed
    De 10 h am à 1 h 30 pm
  • Thur–Fri
    10:30 am–1:30 pm
  • Samedi
    De 11 h am à 4 h 30 pm
  • Dimanche
    Fermé

Services dans cet établissement :

Pour nous contacter

(919) 794-6150

4213 S Alston Ave
Durham, NC 27713

Services dans cet établissement :

Heures

  • Mon–Wed
    De 10 h am à 1 h 30 pm
  • Thur–Fri
    10:30 am–1:30 pm
  • Samedi
    De 11 h am à 4 h 30 pm
  • Dimanche
    Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Friendly and efficient the lady who took care of us at the front office.

Karina R. 
Évaluation :
5

Muy amable las personas todo el servicio fue bueno

Anderson A. 
Évaluation :
5

Great uhaul location

Jermaine M. 
Évaluation :
2

Open on time, and clean the yard. It smelled like urine.

Mohamed H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sarah Grace B. 
Évaluation :
1

My reservation was a pickup at counter but when I got to location no one was there. Called UHaul customer service and was advised that reservation had been converted to pickup by phone. After way too much time and effort I was given wrong info for lock box ( there was no key in the box) Eventually customer service helped me by calling site manager and arranging for me to get a different truck. We got a very late and stressful start to our move. If this location is not going to physically staff the location, please communicate that when reservation is made.

Thomas B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hubert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Graeme O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sherika H. 
Évaluation :
1

You over charge me you charged for 2 days only had rental for 2 hrs you said you would check me in that you was going on delivery

Marcella H. 
Évaluation :
5

Best experience ever. Quick processing and professional customer service, wide array of equipment, i would highly recommended this location!!!

Adrian V. 
Évaluation :
5

Nothing!

Sam W. 
Évaluation :
3

there is NO service in that lot- I could barely upload photos and open the website for the truck return. Thanks

Alyssa H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLLIAM K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ashley L. 
Évaluation :
5

Great people

jukore B. 
Évaluation :
5

The vehicle I used had a faulty tire pressure sensor for the beach right tire

Bryan M. 
Évaluation :
5

Thanks for the opportunity!!

Sam W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jermaine M. 
Évaluation :
1

Have the equipment that we rented be available

Ernest V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin H. 
Évaluation :
4

The trailer we initially rented wasn't. The tire was out of balance. E we had to return to store and get a new trailer. But she gave us a new one. All was good from that point on. Girl was really e.

Mary Beth D. 
Évaluation :
4

Services provided are excellent for the size of the business.

Sam W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
4

Nothing!

Sam W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Douglas M. 
Évaluation :
5

I felt sincerely invited to use Marsh's Rental for my moving and U-Haul needs Thank you for your friendly service. Sara

Sara U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
3

If something you paid for is not included let the customer know and take the charge off.

Raymond K. 
Évaluation :
4

More vehicles to rent.

Sam W. 
Évaluation :
2

UHAUL was dirty and still had items from previous customer in the back. Didn't offer anything to make up for inconvenience!

Nelson B. 
Évaluation :
1

The people were not there at noon when the place was supposed to open

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendell S. 
Évaluation :
3

Not a well organized or thorough check in process, however something got messed up with my reservation so this may have been the reason they were unprepared. Someone was able to help me with these issues over the phone, so it ended up working out!

CATHERINE R. 
Évaluation :
5

Great customer service love this uhaul

Jermaine M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Arthur B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brooke D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Howard C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rafael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly G. 
Évaluation :
1

My reservation location was changed without my knowledge, and online check-in did not work (the new location was not open at the time of pick-up) so it took almost an hour to get the vehicle.

THOMAS F. 
Évaluation :
5

Muffler was a little loud, but it worked fine. Check in check out a breeze. I would use them again

charles N. 
Évaluation :
2

No one was there and the uhaul center was not helpful to help address the issue we were experiencing in hooking the trailer We figured it out on our own while waiting excessively long time for an available agent AND still no refund for extra day I could not use

David R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucas P. 
Évaluation :
3

Only virtual drop off was available, even though it said in person was available online

Julie H. 
Évaluation :
5

Service your vehicles by checking the air conditioner and steering

Mattie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sylvia K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dima S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian T. 
Évaluation :
5

I have used this location multiple times and I would recommend it to anyone.

RANDAL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ashlyn S. 
Évaluation :
5

i had absolutely no problem with the location, however i had a terrible time with uhaul as a company and will not be using them to move again. i went from having a confirmed truck to no truck in less than 24 hours. i experienced poor customer service for over an hour and a half on the phone and ended up paying too much/wasting my time driving all over the planet.

Grace M. 
Évaluation :
3

I had a rental pickup at 10am and even called the night before to let them know I would be there right at 10am.[I originally had a 7m pick up at another location scheduled since May 27th and was switched twice to different locations. There was no emoyee at the location and I didn't get help until about 11:30 and that was when I called into uhaul. I was paying 3 moving people waiting on me.....frustrating.

Lori D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sreekanth L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephanie G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Xavier S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara J. 
Évaluation :
5

Nothing! Easy pickup and the trailer was as expected.

Taylor S. 
Évaluation :
2

After we were told to pick up at this location, no one was there. Also, the key for the truck was 8n the return box, not the numbered boxes for pickup.

Ethel M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
2

I did not choose this location and my reservation was changed to this one. My pickup time was 2 hours later than I originally picked and when I got there, there wasn't even any working. I did not choose mobile check in either. The building itself was ugly and didn't look legit.

Isabella M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rashieda P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jermaine M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Dewaine C. 
Évaluation :
4

Make the mobile pick up process easier to follow - the part where we needed to enter a pin it code to access the key box on the website was not clear and we struggled to find out how to get to the code.

ALFRED M. 
Évaluation :
3

The digital only experience is not pleasant. I will rent from locations that have an agent present in the future.

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CESAR,ARTURO F. 
Évaluation :
3

Didn't realize the location was permanently closed. There was no one available to assist or ask questions when I was stuck or confused.

Raniesa G. 
Évaluation :
1

No one was there to help. The process was confusing, even having prepared and watched the videos supplied by U-Haul. Showed up 20 minutes early and couldn't get access even though the truck was available.

Darryl S. 
Évaluation :
5

Superb customer service! They went out of their way to ensure I was well taken care of.

Patty H. 
Évaluation :
5

Great customer service! smiley face

Gordon W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laylon W. 
Évaluation :
1

Your online pickup system looks like it has been designed to be as user unfriendly as possible. Completely ridiculous. And the email I received to tell me what I needed to bring with me did not say anything about requiring a passport or the name and phone number of another person to verify my rental. I have no intention of ever renting from UHAUL again. I would rather pay a higher rental price than to have to try to use your web interface again. I have rented vehicles from Penske, Hertz, Avis, and others - some with only online interaction and all were simple to use.

Lawrence H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Erin K. 
Évaluation :
1

I had broke down and was calling the place I got it from and the ignorant son of a bitch gone answer with an attitude asking who I was and why I kept calling him after hours cause he was closed! I had broke down in his uhaul and was trying to return it and could've left his shit at the fucking gas station when it decided it didn't want to start.

Jamirah S. 
Évaluation :
5

Excellent customer service

Larry P. 
Évaluation :
3

The location was actually farther than what I was looking for. However, I do appreciate their service.

Milagros G. 
Évaluation :
2

Verification process seems much more complicated than in the past, took forever to get verified to get the code for the keys. Then the website would not work at all at drop off and I waited on hold for 45 minutes to complete the drop off of the truck. There was nothing and no one at the location to assist. The people on the chat kept telling us to ask the location for help but there was no one there.

Justin C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Timothy N. 
Évaluation :
2

There was no one there and I was having difficulty with the app. It took me an extra 30 minutes to finally get the van.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew G. 
Évaluation :
2

Online check in is horrible. Times out frequently. In fact I typed out a whole eligent review of the system that by the time I tried to post the review 5 minutes later, it timed out and I lost all of my review. Rip.

Kyle W. 
Évaluation :
3

The truck was fine but the automated check-in/out process needs some improvement. The app wouldn't let me submit pictures so I had to call U-Haul for help. Ended up using the website to return it. The whole process took much longer than if I returned it to a manned location.

Samuel D. 
Évaluation :
3

Better hours

Eduardo F. 
Évaluation :
5

Not charge so much for the dolly. Paid $50 for 1 hour of use. Tail light was gone so it was not maintained at all.

RICHARD C. 
Évaluation :
1

No personnel on site at 3PM in the afternoon.

Valerie S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dale F. 
Évaluation :
5

More customer service help for faster service every u haul I have been to seem short staffed for check out.

TONYA J. 
Évaluation :
1

I booked this location because it had a guaranteed truck rental. I took an Uber to the location and arrived at 10:00am. As I walked up to the door, U-Haul called me to tell me there was no truck available. They said I could go 1,5 miles down the road to another location to get the truck. After they hung up I called that location and they said they did not have a truck, and were not sure why someone would tell me to go to that location. I ended up getting a smaller truck that was available, being unable to move all of my items, and needing to rent another truck at a later date to complete the move.

TODD Q. 
Évaluation :
5

The people at Marsh's are AWESOME!!

DAVID S. 
Évaluation :
5

Dropped off after hours. Personnel were still on site and helped with the return.

John B. 
Évaluation :
1

I went to drop off the truck during their open hours but there was no one there at that time nor the next day. The building is boarded up with plywood and has a porta-potty off to the side. It does not really look like a place of business. I left the truck to go create an account (that I don't want) so I could turn it in through the online system and when I returned someone had stolen the blankets from the back of the truck. Not a good experience!

Rebecca E. 
Évaluation :
5

The equipment was dropped off after hours so there was no interaction to comment on.

Mo R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Janelle O. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

FRANKLIN K. 
Évaluation :
1

I rented a handtruck to come along with the uhaul and it they never sent it. I also had the worse time actually acquiring the keys through the app because the app was messed up (this was one of those no-contact spots where they drop the uhaul off and drop the keys in a locked box; you unlock the box with the instructions through the app which was messing up horribly) Also, the gas meter was NOT at the point where it should've been, it was lower but i was in a rush at that point and didnt care to complain about that. Fix the app, have the correct amount of gas in it, and give the customer a handtruck when they rent it!

Brandon E. 
Non les évaluations ont été soumises pour cet établissement.

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