Great customer service!! Will definitely be a returning customer.
Natasha Fitts
Customer Reviews for Marshs Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Service was great
JANET SLAUGHTERPicking up the truck could not have been easier. Called and received very good service to check in, inspect truck, and drive away. The pads I requested was neatly inside the cab. Excellent experience with Marsh's Rentals.
STEPHEN CLARKFix your app. On android it fails to start the camera to take the required pictures.
David SpruillService was outstanding....very helpful in understanding the best rate to get. Everything went smooth.
John McGirrI was having trouble with the online verification, the location was still closed even though the hours are posted online. Once I called customer service they took care of everything.
Shera CarringtonExcellent and prompt customer service.
Nancy CookI am not sure if this is the responsibility of the location or u-haul as a company, but the exhaust system on our truck was completely gone. It was filling the cab of the truck with exhaust fumes. We were fortunate that we were only using it for a short move and I could drive with the window down. I would have assumed the prior renter left a comment about it needing repaired but not sure. Bottom line is that the truck was loud and hazardous fumes were coming into the cab.
Jay FeldmanVERY nice family-owned business. Fairly priced and had what I needed! Highly recommended site!
Kevin FaheyVery good
Rina JuradoWe have rented 2 times from this location and highly recommend them.
Mary MooneyExperience was nice polite professional with good Customer service I would Definitely recommend this Location to a Friend in Need.
REGINALD MUNGONothing at this time
Allan GowinsI don't understand how you can run this type of business with work hours of 10:00 AM to 1:30 PM everyday. I was not able to go over any of the details at the drop-off location because I arrived at 2:00 PM. This looks like the owner does not want to interact with any of his customers.
Dan PriceThe truck had dirt all over the floor and AC didn’t work
Vandita BhatEven after the reservation, office was closed.. We called on the phone mentioned in the reservation but no luck. After 10 mins, some guys called and he was so rude and asked me to follow tons of steps over the phone which was very frustrating.
Shiv KumarThe 24/7 pick up process was neither fast nor convenient. It took me an hour and I had to call customer service because the system would not load.
Daniel Oyola GuzmanThe young lady was knowledgeable and very helpful.
Aykia HanesNothing to improve on excellent experience and knowledgeable owner.
Kevin JordanSuper helpful and kind.
Leila ThompsonVery helpful and friendly service. Good selection. Would def use again.
Francis JeffersonHad a hard time checking in. Did not reveive code for key right away.
ANNTONIA HOWELLVery customer service oriented & helpful.
Sherry HodgeLe service à la clientèle était génial. She explained everything clearly.
Don WilliamsMade it easy!!
Henry PereiraThe truck itself and the area was nice, but the online self check in process was a nightmare. I was never given an access code to get the keys, I had to call for assistance, the app wasn't working, and it ended up taking about an hour to finally get the keys to the truck. If a friend was considering renting a uhaul, I while I would recommend this location, I would NOT recommend using the self check-in/pickup process.
Charlotte RogusOwner was very helpful and made this experience very easy!
Jennifer St.JeanTerrible hours.
erik ryeNothing. They are always outstanding!
WILLLIAM KERSHAWService and customer support was top level. Merci!
Derek ParrishUhaul rep stated if returned early we might get prorated refund. We did return within 9 hours (it was a 2-day rental) and when I called uhaul customer service to inquire I was told there is NEVER an early return refund of any kind ever on a one way rental. We traveled in-state 187 miles. We went out of our way to return truck early.
Michael dangeloWe had a reservation for 8am, but they don't open till 10am. Took us over an hour to download the app which did not work. Then waited 15 minutes for customer support to get us the password for the lock box which took numerous tries to get open.
James Van BoschThanksgiving
Dennis MlandaProvide an assortment of tow ball sizes. Also don't tell customer that if they return it before the 24 hour period they would get some of their money back!
Darnell SlaterTruck was filthy on thr inside and damaged driver side door made it a challenge to close the door all the way. Wiper blades were barely there. Needed roadside assistance before we even put one item in the truck. The truck leaked water in the Moms attic area. I rented a truck and auto transporter for an 830 mile trip and would have expected a more thorough inspection of the truck before I picked it up. Roadside assistance guy was great. This also caused delays in my move. Very disappointed considering how much money I spent.
David GaydulaNeed better locks. Took forever to open because letters kept sliding around. Mobile check in took 40 minutes.
Teyonna DowningThe uhaul I had needs brakes bad I had to drive through town which caused me to use more mileage then I wanted because it didn't feel safe on the highway and it also needs an alignment badly as well I understand people don't take the time to tell you guys these things but that is a huge safe issue for me and I icouldnt get everything some due to lack of safety.
Jordai PilgrimThe trailer was clean, but the door latch and the coupler were worn out and fussy. The staff at Marsh's was friendly, helpful and lovely.
Brian AndersonGreat customer service and friendly staff
Jermaine MarshThe lady at the reception was awesome! Courteous and polite.
philip kirongoReally helpful staff!
WILLLIAM KERSHAWNothing, the service is great!
WILLLIAM KERSHAWJust make sure everything is in order . If someone is needing a U-Haul it's obviously for something important…be more empathetic.
Michael HarrisonNothing that I could ee.
Mark CarlsonI will always tell my friends to use Marsh's Rental for all their moving needs. I was treated well.
Michael ThomasI wouldn't to drop off a vehicle at night. It's dark & remote, somewhat of a dicey appearance & dark. The motion lights only came on when you walk on the dock & quickly turned back off after motion wasn't sensed. Also, there is poor cell phone coverage in this area.
Taheisha ColemanFriendly and efficient the lady who took care of us at the front office.
Karina RosaMuy amable las personas todo el servicio fue bueno
Anderson AnguloGreat uhaul location
Jermaine MarshOpen on time, and clean the yard. It smelled like urine.
Mohamed HursheMy reservation was a pickup at counter but when I got to location no one was there. Called UHaul customer service and was advised that reservation had been converted to pickup by phone. After way too much time and effort I was given wrong info for lock box ( there was no key in the box) Eventually customer service helped me by calling site manager and arranging for me to get a different truck. We got a very late and stressful start to our move. If this location is not going to physically staff the location, please communicate that when reservation is made.
Thomas Barnette